• Announcements

    • IMPORTANT - REACH US IN THE NEW FORUM   05/04/2017

      Ladies and gentlemen ATTENTION please:
      It's time to move into a new house!
        As previously announced, from now on IT WON'T BE POSSIBLE TO CREATE THREADS OR REPLY in the old forums. From now on the old forums will be readable only. If you need to move/copy/migrate any post/material from here, feel free to contact the staff in the new home. We’ll be waiting for you in the NEW Forums!

      https://community.blackdesertonline.com/index.php

      *New features and amazing tools are waiting for you, even more is yet to come in the future.. just like world exploration in BDO leads to new possibilities.
      So don't be afraid about changes, click the link above and follow us!
      Enjoy and see you on the other side!  
    • WICHTIG: Das Forum ist umgezogen!   05/04/2017

      Damen und Herren, wir bitten um Eure Aufmerksamkeit, es ist an der Zeit umzuziehen!
        Wie wir bereits angekündigt hatten, ist es ab sofort nicht mehr möglich, neue Diskussionen in diesem Forum zu starten. Um Euch Zeit zu geben, laufende Diskussionen abzuschließen, könnt Ihr noch für zwei Wochen in offenen Diskussionen antworten. Danach geht dieses Forum hier in den Ruhestand und das NEUE FORUM übernimmt vollständig.
      Das Forum hier bleibt allerdings erhalten und lesbar.   Neue und verbesserte Funktionen warten auf Euch im neuen Forum und wir arbeiten bereits an weiteren Erweiterungen.
      Wir sehen uns auf der anderen Seite!

      https://community.blackdesertonline.com/index.php Update:
      Wie angekündigt könen ab sofort in diesem Forum auch keine neuen Beiträge mehr veröffentlicht werden.
    • IMPORTANT: Le nouveau forum   05/04/2017

      Aventurières, aventuriers, votre attention s'il vous plaît, il est grand temps de déménager!
      Comme nous vous l'avons déjà annoncé précédemment, il n'est désormais plus possible de créer de nouveau sujet ni de répondre aux anciens sur ce bon vieux forum.
      Venez visiter le nouveau forum!
      https://community.blackdesertonline.com
      De nouvelles fonctionnalités ainsi que de nouveaux outils vous attendent dès à présent et d'autres arriveront prochainement! N'ayez pas peur du changement et rejoignez-nous! Amusez-vous bien et a bientôt dans notre nouveau chez nous

GM_Caramel

BDO Team
  • Content count

    619
  • Joined

  • Last visited


Everything posted by GM_Caramel

  1. GM_Caramel added a post in a topic Loyal Explorer Rewards/Daily Attendance Rewards   

    Nope! You do not need to submit a ticket the new boss box will be sent **to you via mail. 
    • 0
  2. GM_Caramel added a post in a topic Explorer Event Series   

    **UPDATE**
    We have decided to grant those who missed out on the Day 30 Attendance Reward: Boss Defense Gear Box  an extra day to claim the attendance reward, however the box will be sent after November 2nd.
    You must submit a ticket to our support team to receive this reward! Here is the link to do so: https://blackdesert.zendesk.com/
    p.s When creating your ticket for the DAY 30 BOSS BOX award please add the following hashtag so it makes it easier for us to track:  #attendance_boss_box
    For any other Loyal Explorers who missed out on a day to claim an attendance reward (for example the Day 28: Gold Ingot 100 G) due to our extended maintenance we will also grant an extra day to claim that. Only one day though, but you must also submit a ticket to the link above in order to receive it! 
    p.s.s When creating your ticket for the EXTRA DAY award please add the following hashtag so it makes it easier for us to track:  #attendance_extra_day
    To clarify; those who only needed to claim Day 30 and missed it due to our extended maintenance will be able to receive their boss box by submitting a ticket. They will receive the fixed version and not the Red Nose Gear version.
    Those who already have claimed the Red Nose Gear box will be sent the fixed version the same day, November 2nd (or maybe shortly after). You do not need to submit a ticket. 
    YOU MUST SUBMIT A TICKET BEFORE NOVEMBER 2ND!
    Let me know if you guys have any questions or concerns! 
    • 0
  3. GM_Caramel added a post in a topic Could you extend attendance rewards?   

    **UPDATE**
    We have decided to grant those who missed out on the Day 30 Attendance Reward: Boss Defense Gear Box  an extra day to claim the attendance reward, however the box will be sent after November 2nd.
    You must submit a ticket to our support team to receive this reward! Here is the link to do so: https://blackdesert.zendesk.com/
    p.s When creating your ticket for the DAY 30 BOSS BOX award please add the following hashtag so it makes it easier for us to track:  #attendance_boss_box
    For any other Loyal Explorers who missed out on a day to claim an attendance reward (for example the Day 28: Gold Ingot 100 G) due to our extended maintenance we will also grant an extra day to claim that. Only one day though, but you must also submit a ticket to the link above in order to receive it! 
    p.s.s When creating your ticket for the EXTRA DAY award please add the following hashtag so it makes it easier for us to track:  #attendance_extra_day
    YOU MUST SUBMIT A TICKET BEFORE NOVEMBER 2ND!
    Let me know if you guys have any questions or concerns! 
    We are extending the event for one day, it is better than nothing! I recommend submitting a ticket so you can receive the next reward!  I posted the link to do so above. 
    • 6
  4. GM_Caramel added a post in a topic dont get Login-reward ?!   

    I responded to your PM
     
    **UPDATE**
    We have decided to grant those who missed out on the Day 30 Attendance Reward: Boss Defense Gear Box  an extra day to claim the attendance reward, however the box will be sent after November 2nd.
    You must submit a ticket to our support team to receive this reward! Here is the link to do so: https://blackdesert.zendesk.com/
    p.s When creating your ticket for the DAY 30 BOSS BOX award please add the following hashtag so it makes it easier for us to track:  #attendance_boss_box
    For any other Loyal Explorers who missed out on a day to claim an attendance reward (for example the Day 28: Gold Ingot 100 G) due to our extended maintenance we will also grant an extra day to claim that. Only one day though, but you must also submit a ticket to the link above in order to receive it! 
    p.s.s When creating your ticket for the EXTRA DAY award please add the following hashtag so it makes it easier for us to track:  #attendance_extra_day
    YOU MUST SUBMIT A TICKET BEFORE NOVEMBER 2ND!
    Let me know if you guys have any questions or concerns! 
    Also as far as I am aware you should receive the New Box by mail on November 2nd or shortly after.  
    I updated my initial post you guys must add the tags so we can track your guys' tickets easier!  
    • 1
  5. GM_Caramel added a post in a topic Patch Notes - October 26th   

    **UPDATE**
    We have decided to grant those who missed out on the Day 30 Attendance Reward: Boss Defense Gear Box  an extra day to claim the attendance reward, however the box will be sent after November 2nd.
    You must submit a ticket to our support team to receive this reward! Here is the link to do so: https://blackdesert.zendesk.com/
    p.s When creating your ticket for the DAY 30 BOSS BOX award please add the following hashtag so it makes it easier for us to track:  #attendance_boss_box
    For any other Loyal Explorers who missed out on a day to claim an attendance reward (for example the Day 28: Gold Ingot 100 G) due to our extended maintenance we will also grant an extra day to claim that. Only one day though, but you must also submit a ticket to the link above in order to receive it! 
    p.s.s When creating your ticket for the EXTRA DAY award please add the following hashtag so it makes it easier for us to track:  #attendance_extra_day
    YOU MUST SUBMIT A TICKET BEFORE NOVEMBER 2ND!
    Let me know if you guys have any questions or concerns! 
     
    • 3
  6. GM_Caramel added a post in a topic Loyal Explorer Rewards/Daily Attendance Rewards   

    haha no silly, but like previously said it has been acknowledged.  
    You're very welcome! <3
      That would be pretty cool! 
    • 4
  7. GM_Caramel added a post in a topic Next attendance reward event?   

    lol
    • 0
  8. GM_Caramel added a post in a topic Could you extend attendance rewards?   

    No, you will not be able to receive the Boss Box. You will only receive the next reward following your claimed [Glasses Event Box]
    Sweet, sweet Caramel? 
    • 0
  9. GM_Caramel added a post in a topic Could you extend attendance rewards?   

    What do you mean 6 case?
    You're welcome!  Our team will do their best to get through yours and others ticket before the weekend! 
    A Caramel Unicorn! 
    https://slm-assets2.secondlife.com/assets/6672384/lightbox/(Caramel)_Uni-ee!_Plush_Unicorn__silentsparrow_.jpg?1353689530 
    Yes, I do accept snuggles. 
    • 0
  10. GM_Caramel added a post in a topic Next attendance reward event?   

    My best friend is not THAT evil looking!  
    • 2
  11. GM_Caramel added a post in a topic Could you extend attendance rewards?   

    I updated my initial post you guys must add the tags so we can track your guys' tickets easier!  
    Hi Wyn!  I replied to your ticket!
    +1  
    • 1
  12. GM_Caramel added a post in a topic Patch Notes - October 26th   

    To clarify; those who only needed to claim Day 30 and missed it due to our extended maintenance will be able to receive their boss box by submitting a ticket. They will receive the fixed version and not the Red Nose Gear version.
    Those who already have claimed the Red Nose Gear box will be sent the fixed version the same day, November 2nd (or maybe shortly after). You do not need to submit a ticket. 
    You're very welcome  
    I updated my initial post you guys must add the tags so we can track your guys' tickets easier!  
    • 0
  13. GM_Caramel added a post in a topic Patch Notes - October 26th   

    Nope! You receive that one by mail on November 2nd or shortly after.   You only have to submit a ticket for the boss box if you missed the Day 30 reward.
    • 0
  14. GM_Caramel added a post in a topic Could you extend attendance rewards?   

    Yes. Why does part of you feel that they deserve Red Nose if I may ask? 
    • 0
  15. GM_Caramel added a post in a topic Could you extend attendance rewards?   

    They are receiving the fixed version of the box. I am sorry for reading that wrong!  
    • 0
  16. GM_Caramel added a post in a topic Could you extend attendance rewards?   

    You're welcome forever and always<3
    They are only receiving x1 fixed Boss Box  
    I sense happiness incoming!  
    Well I'd still like to welcome you to Black Desert Online! *whispers* Welcome! 
    There is a fair point here if Daily Attendance Rewards are made available next month I will suggest what you said so it doesn't feel like this for you and others. 
    • 2
  17. GM_Caramel added a post in a topic Patch Notes - October 26th   

    Yes!  
    • 0
  18. GM_Caramel added a post in a topic Still no polar bear ?   

    ^ After you claim the Polar Bear Coupon when your friend reaches level 30 it can take up to 24 hours (after your friend is level 30) for it to be sent to your game mail. 
    • 0
  19. GM_Caramel added a post in a topic dont get Login-reward ?!   

    I agree the information looks pretty confusing. Although the event ended alongside maintenance on 10/26 our statement makes it seem like the event was extended but really we're saying to collect all items before the end of the event and that the new box will be available on November 2nd. 
    In our Attendance Reward Box announcement we stated, "Please note you will only receive the second box if you had already claimed the defective attendance reward by the end of the event, in addition to this we will not be removing any of the rewards earned by the original box.  Please note that you must claim and open the original box prior to November 2nd or it will disappear."
    I honestly believe the new box will be available November 2nd but I will ask a CM to clarify again nonetheless.  
    This is because the event ended during maintenance. 
    I am responding to your PM.  
    • 1
  20. GM_Caramel added a post in a topic Kutum - no acc at all or bugged?   

    As far as I am aware...no, but as always when we do have an update we will let you know.  
    • 0
  21. GM_Caramel added a post in a topic dont get Login-reward ?!   

    No  I am so sorry for the inconvenience. 
    • 0
  22. GM_Caramel added a post in a topic dont get Login-reward ?!   

    "New and returning explorers event has been extended until the 9th of November.
    Players should claim their reward before the maintenance cycle of November 16th."This is only for New and Returning explorers; not Loyal Explorers. The daily attendance rewards for Loyal Explorers ended with maintenance so it is no longer available. If you had collected the boss box prior to maintenance (meaning you received your automatic Red Nose Gear) then the event was extended to November 2nd so you can collect your new boss box. 
    • 0
  23. GM_Caramel added a post in a topic cannot claim daily reward   

    The event was over with maintenance for the Loyal Explorers. If you claimed all of your daily items before today's maintenance (like collecting your RNG aka Red Nose Gear) then the event was extended until Nov 2nd so you can collect your new Boss Box as apologies for the whole Red Nose Gear fiasco.
    • 0
  24. GM_Caramel added a post in a topic Failed to connect   

    Hi everyone! I suggest you submit a ticket to our Technical Support Team so they can assist you with this issue. 
    Here is the link to get in contact with them: https://blackdesert.zendesk.com/
    If you have already please provide me with your ticket number and I can check on the status of it.  
    • 0
  25. GM_Caramel added a post in a topic My game does not update!!   

    Hi Nordo, 
    I would suggest that you submit a ticket to our Support Team so we can assist you with your current issue. Here is the link to do so: https://blackdesert.zendesk.com/
    • 0