• Announcements

    • IMPORTANT - REACH US IN THE NEW FORUM   05/04/2017

      Ladies and gentlemen ATTENTION please:
      It's time to move into a new house!
        As previously announced, from now on IT WON'T BE POSSIBLE TO CREATE THREADS OR REPLY in the old forums. From now on the old forums will be readable only. If you need to move/copy/migrate any post/material from here, feel free to contact the staff in the new home. We’ll be waiting for you in the NEW Forums!

      https://community.blackdesertonline.com/index.php

      *New features and amazing tools are waiting for you, even more is yet to come in the future.. just like world exploration in BDO leads to new possibilities.
      So don't be afraid about changes, click the link above and follow us!
      Enjoy and see you on the other side!  
    • WICHTIG: Das Forum ist umgezogen!   05/04/2017

      Damen und Herren, wir bitten um Eure Aufmerksamkeit, es ist an der Zeit umzuziehen!
        Wie wir bereits angekündigt hatten, ist es ab sofort nicht mehr möglich, neue Diskussionen in diesem Forum zu starten. Um Euch Zeit zu geben, laufende Diskussionen abzuschließen, könnt Ihr noch für zwei Wochen in offenen Diskussionen antworten. Danach geht dieses Forum hier in den Ruhestand und das NEUE FORUM übernimmt vollständig.
      Das Forum hier bleibt allerdings erhalten und lesbar.   Neue und verbesserte Funktionen warten auf Euch im neuen Forum und wir arbeiten bereits an weiteren Erweiterungen.
      Wir sehen uns auf der anderen Seite!

      https://community.blackdesertonline.com/index.php Update:
      Wie angekündigt könen ab sofort in diesem Forum auch keine neuen Beiträge mehr veröffentlicht werden.
    • IMPORTANT: Le nouveau forum   05/04/2017

      Aventurières, aventuriers, votre attention s'il vous plaît, il est grand temps de déménager!
      Comme nous vous l'avons déjà annoncé précédemment, il n'est désormais plus possible de créer de nouveau sujet ni de répondre aux anciens sur ce bon vieux forum.
      Venez visiter le nouveau forum!
      https://community.blackdesertonline.com
      De nouvelles fonctionnalités ainsi que de nouveaux outils vous attendent dès à présent et d'autres arriveront prochainement! N'ayez pas peur du changement et rejoignez-nous! Amusez-vous bien et a bientôt dans notre nouveau chez nous

GM_Caramel

BDO Team
  • Content count

    619
  • Joined

  • Last visited


Everything posted by GM_Caramel

  1. GM_Caramel added a post in a topic [MEGATHREAD] Event Boss Armor Box: Red Nose Armor   


    Hi guys! I have replied in another thread. Please know we are aware of this but do not expect an answer for several hours as it is 3 AM for our EU office.
    http://forum.blackdesertonline.com/index.php?/topic/115908-will-be-easier-if-i-ask-did-anyone-get-anything-different-than-red-nose-armor/&do=findComment&comment=1592229 
    • 0
  2. GM_Caramel added a post in a topic [MEGATHREAD] Event Boss Armor Box: Red Nose Armor   

    Hi guys! I have replied in another thread. Please know we are aware of this but do not expect an answer for several hours as it is 3 AM for our EU office.
    http://forum.blackdesertonline.com/index.php?/topic/115908-will-be-easier-if-i-ask-did-anyone-get-anything-different-than-red-nose-armor/&do=findComment&comment=1592229 
    • 1
  3. GM_Caramel added a post in a topic [MEGATHREAD] Event Boss Armor Box: Red Nose Armor   

    You're very welcome<3 
    I've learned to always be nice. Always treat others the way you want to be treated is what I live by. 
    Caramel is generally always sweet but CAN get salty.  (Google Salted Caramel)
    I am sure there is an explanation and it will be addressed when our team gets in office. 
    I am just one person! ;P I appreciate your kind comment but we're a team here and I can't do anything without my team! p.s you're very welcome
    #KakaoKnight4Life *majorhugs* I mean what I say, I want to be there for you guys when you need me! 
    I know it is disappointing and like previously said I am sure there is an explanation. 
    • 5
  4. GM_Caramel added a post in a topic [MEGATHREAD] Event Boss Armor Box: Red Nose Armor   

    Because I genuinely care about all of you and I personally do not like seeing you guys disappointed. I see the passion you guys have for this game every day whether it is raging at or defending our staff... I can see the love for this game here.
    Like I said, I will keep you guys updated but as of right now we will not have an official answer **for several hours and I ask for your patience please.
    • 42
  5. GM_Caramel added a post in a topic [MEGATHREAD] Event Boss Armor Box: Red Nose Armor   

    We are aware of this and are currently looking into the situation. I don't expect an official answer on this for approximately 6-7 hours as it is 3 AM for our EU office. I am so sorry this has happened to all of you. I will keep you all updated in the meantime.
    • 44
  6. GM_Caramel added a post in a topic 2 step verification system (authenticator)   

    Hi OP!  I can forward this to my team to see if this is something we can implement eventually as Account Security is always important! However, there is no guarantee but I do thank you for taking the time to write this up. 
    • 0
  7. GM_Caramel added a post in a topic Thank You To the Staff   

    haha it is okay, Dew DID do the majority of the communicating with you guys on the forums. I just think my comments were lost in the sea of other comments!  
    • 1
  8. GM_Caramel added a post in a topic Thank You To the Staff   

    I will let her know what you said! 
    Dew and I genuinely took the time in responding to your threads and kept you updated about the patch issues. Our CMs also worked hard to provide you with official updates on the patch as well as reported the issues to get them fixed asap! Our team as a whole did their best in updating you and making sure you were compensated as a mistake on our side, we all care for our players. 
     

    Thank you Andaro!  Your kind words truly made my day, I will share your thread with the BDO team so they can smile as much as I did.  
    • 2
  9. GM_Caramel added a post in a topic 12-Oct Patch: Known issues *Fixed*   

    I do not have an ETA but I can tell you it has been acknowledged by our dev team to be fixed. 
    • 0
  10. GM_Caramel added a post in a topic Changing Email address   

    This is because with hackers and gold sellers always on the loose they can gain access to your full name, character name, your billing information, answers to your security questions, email, passwords, phone number, in some cases they can create an IP made to look like yours or come from the same area that you created your game account OR in the area that you normally play from through basic social engineering. 
    Now I used to be a GM for Guild Wars 2 and we constantly had hacked accounts due to the hackers/ gold sellers having the above information and half of the time the accounts were accidentally given to those hackers/ goldsellers because they had all of that information. 
    However, with us we can confirm your ownership of the account by you taking a photo showing your photo ID (held in hand) in front of the computer screen which shows the ticket that you created requesting an email change. We just want to protect your accounts. 
    Apologies for the delayed response! Looks like we took care of your request a week ago.  
    • 0
  11. GM_Caramel added a post in a topic 7 day trial   

    Hi!  Welcome to Black Desert Online, go ahead and PM me. I will see what I can do for you! 
    • 2
  12. GM_Caramel added a post in a topic 12-Oct Patch: Known issues *Fixed*   

    I would recommend submitting a ticket to our Support Team so we can investigate and handle accordingly.
    Link- https://blackdesert.zendesk.com/
    • 0
  13. GM_Caramel added a post in a topic Life skills resetted to 0, warehouse slots given from value pack reduced from 16 to 8   


    UPDATE:  For those who started to level up their lifeskills after the reset the experience will not remain. Your lifeskills will be rolled back  
    • 0
  14. GM_Caramel added a post in a topic Grim Reaper's Judgment   

    You can tag or PM GM Axion  
    • 0
  15. GM_Caramel added a post in a topic Nouver   

    Yes, thank you. 
    • 0
  16. GM_Caramel added a post in a topic Life skills have all reset to Beginner 1   

    I am sorry about that, the team was made aware that is was only visual. Obviously it was not, however we are working on some sort of compensation for this patch.  <-- is that smiley face acceptable? 
    • 0
  17. GM_Caramel added a post in a topic Permanent Horse Flute Refund (due to being account wide)   

    Perfect! Thank you Aidlac you are the best!  I'll be looking into it with the team.
    • 0
  18. GM_Caramel added a post in a topic Life skills have all reset to Beginner 1   

    Yep! We are aware of this, the servers have been shut down for approximately 3 hours as we implement an emergency maintenance to address this.
    • 0
  19. GM_Caramel added a post in a topic Life skills resetted to 0, warehouse slots given from value pack reduced from 16 to 8   

    That is a very good question that I personally have no information on as of right now. I will ask our team and will get back to you on that!  
    • 1
  20. GM_Caramel added a post in a topic Life skills resetted to 0, warehouse slots given from value pack reduced from 16 to 8   

    No problem, I really appreciate you for letting me know! I have noted and reported it to my team.  
    • 0
  21. GM_Caramel added a post in a topic Life skills have all reset to Beginner 1   

    You're very welcome! I love all of you guys! We are expecting a 3 hour maintenance to fix this. 
    • 0
  22. GM_Caramel added a post in a topic Life skills have all reset to Beginner 1   

    *catches Stars and Unicorns* 
    I hope I can make you guys happy! Thanks for the Unicorn! I've always wanted one! 
    xoxo
    - Caramel 
    • 2
  23. GM_Caramel added a post in a topic Life skills resetted to 0, warehouse slots given from value pack reduced from 16 to 8   

    Also reported and being looked into. 
    Yes, we are going to fix this with a quick emergency maintenance. I am so sorry for the inconvenience guys! 
    Can you PM a screenshot of the chat please?
    Confirmed. 
    • 0
  24. GM_Caramel added a post in a topic Life skills have all reset to Beginner 1   

    We do have an official post on our Knowledge Base
    Link: https://blackdesert.zendesk.com/hc/en-us/articles/212286729-New-patch-Life-skills-missing-text-in-Marketplace-and-Quests
    However with reports of the lifeskills indeed not working I suppose it is not valid at this point. 
    Yes, I am so sorry for the inconvenience guys. We ask for your patience while we continue to investigate, I will keep you guys updated.  
    *sigh*  
    • 1