• Announcements

    • IMPORTANT - REACH US IN THE NEW FORUM   05/04/2017

      Ladies and gentlemen ATTENTION please:
      It's time to move into a new house!
        As previously announced, from now on IT WON'T BE POSSIBLE TO CREATE THREADS OR REPLY in the old forums. From now on the old forums will be readable only. If you need to move/copy/migrate any post/material from here, feel free to contact the staff in the new home. We’ll be waiting for you in the NEW Forums!

      https://community.blackdesertonline.com/index.php

      *New features and amazing tools are waiting for you, even more is yet to come in the future.. just like world exploration in BDO leads to new possibilities.
      So don't be afraid about changes, click the link above and follow us!
      Enjoy and see you on the other side!  
    • WICHTIG: Das Forum ist umgezogen!   05/04/2017

      Damen und Herren, wir bitten um Eure Aufmerksamkeit, es ist an der Zeit umzuziehen!
        Wie wir bereits angekündigt hatten, ist es ab sofort nicht mehr möglich, neue Diskussionen in diesem Forum zu starten. Um Euch Zeit zu geben, laufende Diskussionen abzuschließen, könnt Ihr noch für zwei Wochen in offenen Diskussionen antworten. Danach geht dieses Forum hier in den Ruhestand und das NEUE FORUM übernimmt vollständig.
      Das Forum hier bleibt allerdings erhalten und lesbar.   Neue und verbesserte Funktionen warten auf Euch im neuen Forum und wir arbeiten bereits an weiteren Erweiterungen.
      Wir sehen uns auf der anderen Seite!

      https://community.blackdesertonline.com/index.php Update:
      Wie angekündigt könen ab sofort in diesem Forum auch keine neuen Beiträge mehr veröffentlicht werden.
    • IMPORTANT: Le nouveau forum   05/04/2017

      Aventurières, aventuriers, votre attention s'il vous plaît, il est grand temps de déménager!
      Comme nous vous l'avons déjà annoncé précédemment, il n'est désormais plus possible de créer de nouveau sujet ni de répondre aux anciens sur ce bon vieux forum.
      Venez visiter le nouveau forum!
      https://community.blackdesertonline.com
      De nouvelles fonctionnalités ainsi que de nouveaux outils vous attendent dès à présent et d'autres arriveront prochainement! N'ayez pas peur du changement et rejoignez-nous! Amusez-vous bien et a bientôt dans notre nouveau chez nous

GM_Caramel

BDO Team
  • Content count

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Everything posted by GM_Caramel

  1. GM_Caramel added a post in a topic Changing Email address   

    Hi Ursac!  We do not make exceptions for email changes sadly. 
    • 0
  2. GM_Caramel added a post in a topic Charged my Twice, Need date on Reimbursment   

    No problem! Have an awesome day!  
    • 0
  3. GM_Caramel added a post in a topic Charged my Twice, Need date on Reimbursment   

    Hi Shinigami (I love Death Note by the way!) Like Salih mentioned, you will have to submit a ticket to our Support Team and they will be able to fix that for you accordingly.  
    Here is the link! Make sure to put your ticket under "Payment/Billing" 
    Link- https://blackdesert.zendesk.com/
    • 1
  4. GM_Caramel added a post in a topic GM Caramel lives!   

    Thank you for your kind compliment!
    • 1
  5. GM_Caramel added a post in a topic Changing Email address   

    Hey Rak!  I checked on the status of your ticket! It is currently in the process of being changes, it will take several days for it to be changed and we will contact you once it has been updated.
    • 0
  6. GM_Caramel added a post in a topic GM Caramel lives!   

    Nope! We had many tickets but now they have gone down a bit. I am back for good now and all of you will be seeing more from me. So if any of you have any questions or concerns you can always ask me.  
    So hot! 
    • 0
  7. GM_Caramel added a post in a topic What do you see when you read 01/09/16?   

    I am an American but currently living in Europe, so I see both.  If this is an issue regarding Patch Notes, updates etc where we give out a date that is confusing to some I will make sure to let my team know so we can fix that.  
    • 1
  8. GM_Caramel added a post in a topic Eckett!!   

    Sorceress on NA, Kunoichi on EU
    • 0
  9. GM_Caramel added a post in a topic Eckett!!   

    I have been waiting for this outfit as well for my Sorc! 
    • 1
  10. GM_Caramel added a post in a topic GM Caramel lives!   

    Yes!
    • 0
  11. GM_Caramel added a post in a topic GM Caramel lives!   

    I already do.  
    Aw shucks!  You're the best person evah! 
    • 0
  12. GM_Caramel added a post in a topic GM Caramel lives!   

    Yes, I would love the idea of having people stalk me!
    • 1
  13. GM_Caramel added a post in a topic GM Caramel lives!   

     
    • 0
  14. GM_Caramel added a post in a topic GM Caramel lives!   


    That's not creepy at all!
    • 0
  15. GM_Caramel added a post in a topic GM Caramel lives!   

    Thank you for the compliment.  <3
     
    • 1
  16. GM_Caramel added a post in a topic To all cm's and gm's   

    I think all of the ones we took were awful.  I agree...well I'll let you in on a secret. I will be seeing you vewwy soon and we will all be there...so we can retake the picture at least 500 times. <3 
    • 0
  17. GM_Caramel added a post in a topic E-mail change support ticket   

    Hi!  Looks like your email was changed as of August 24th, we have also responded to your ticket. Have a good day! 
    • 0
  18. GM_Caramel added a post in a topic Change company name in launcher details   

    haha aww don't call it a rough start! You just didn't know, and you had a very valid point. Notice how I have my tag now?  If you find anything you wish to report to Kakao about the game such as bugs, translation errors (typos) etc. You can always PM me.  
    • 1
  19. GM_Caramel added a post in a topic Binari weapon & set   

    Hi Ushuo! =) Thank you for reporting this to us. I have noted this typo and will forward it to our team to fix. Have a good day! 
    • 0
  20. GM_Caramel added a post in a topic Change family name problem   

    Hi!  This is working as intended. Name changes are made during our maintenance every week. 
    • 0
  21. GM_Caramel added a post in a topic Change company name in launcher details   

    We meet again FliP.  Thanks for letting us know, I will contact our team about this!
    • 1
  22. GM_Caramel added a post in a topic GM Caramel lives!   

    I am a Care Bear, and surprisingly I don't even use WhatsApp.  
    • 0
  23. GM_Caramel added a post in a topic Bought the wrong costume   

    Hi Adventurer!  You will have to submit a ticket to our Support Team through this link: https://blackdesert.zendesk.com/
    Please provide us with the character name the set was purchased on too when submitting the ticket.
    • 0
  24. GM_Caramel added a post in a topic how do i get my loot from explorers package?   

    Hi Adventurer!  Welcome to Black Desert Online! In order to receive your Explorer's Package items you will need to claim them on your account. You can do this by clicking this link: https://www.blackdesertonline.com/myinfo/ 
    Then you should be able to see the following coupons available to claim:
    Package - PetPackage 
    Housing Décor 
    Package - General items
    After redeeming these coupons it can take up to 48 hours for them to be sent to your in game mail, and when you accept them from the mail they will be sent to your "Pearl" inventory. Hope this helps, have an awesome day!
    • 0
  25. GM_Caramel added a post in a topic Changing Email address   

    Hi everyone, I am back with a fresh new account as my other one had some technical difficulties.
     
    @Toxicle your ticket has been answered by one of our GMs and your email has been updated! Have a great day!  
    • 0