• Announcements

    • IMPORTANT - REACH US IN THE NEW FORUM   05/04/2017

      Ladies and gentlemen ATTENTION please:
      It's time to move into a new house!
        As previously announced, from now on IT WON'T BE POSSIBLE TO CREATE THREADS OR REPLY in the old forums. From now on the old forums will be readable only. If you need to move/copy/migrate any post/material from here, feel free to contact the staff in the new home. We’ll be waiting for you in the NEW Forums!

      https://community.blackdesertonline.com/index.php

      *New features and amazing tools are waiting for you, even more is yet to come in the future.. just like world exploration in BDO leads to new possibilities.
      So don't be afraid about changes, click the link above and follow us!
      Enjoy and see you on the other side!  
    • WICHTIG: Das Forum ist umgezogen!   05/04/2017

      Damen und Herren, wir bitten um Eure Aufmerksamkeit, es ist an der Zeit umzuziehen!
        Wie wir bereits angekündigt hatten, ist es ab sofort nicht mehr möglich, neue Diskussionen in diesem Forum zu starten. Um Euch Zeit zu geben, laufende Diskussionen abzuschließen, könnt Ihr noch für zwei Wochen in offenen Diskussionen antworten. Danach geht dieses Forum hier in den Ruhestand und das NEUE FORUM übernimmt vollständig.
      Das Forum hier bleibt allerdings erhalten und lesbar.   Neue und verbesserte Funktionen warten auf Euch im neuen Forum und wir arbeiten bereits an weiteren Erweiterungen.
      Wir sehen uns auf der anderen Seite!

      https://community.blackdesertonline.com/index.php Update:
      Wie angekündigt könen ab sofort in diesem Forum auch keine neuen Beiträge mehr veröffentlicht werden.
    • IMPORTANT: Le nouveau forum   05/04/2017

      Aventurières, aventuriers, votre attention s'il vous plaît, il est grand temps de déménager!
      Comme nous vous l'avons déjà annoncé précédemment, il n'est désormais plus possible de créer de nouveau sujet ni de répondre aux anciens sur ce bon vieux forum.
      Venez visiter le nouveau forum!
      https://community.blackdesertonline.com
      De nouvelles fonctionnalités ainsi que de nouveaux outils vous attendent dès à présent et d'autres arriveront prochainement! N'ayez pas peur du changement et rejoignez-nous! Amusez-vous bien et a bientôt dans notre nouveau chez nous

GM_Caramel

BDO Team
  • Content count

    619
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Everything posted by GM_Caramel

  1. GM_Caramel added a post in a topic How to clear all progress or change server?   

    Yeah. Sometimes I play on the EU servers, majority of players do speak English.  
    • 0
  2. GM_Caramel added a post in a topic How to clear all progress or change server?   

    Hi!
    If you really want a fresh start without paying you would need to create a character on the EU server. Even if you delete your characters from the NA world your pets, mounts, etc will still be there. I don't believe the titles you gained will remain though so if you did some events that gave you exclusive titles to the character you claimed it on those will be gone. You can still enjoy the cutscenes and beginning quests with a new character and it will make you do the tutorial.
    As your other fellow players have said the NA server and EU server have their own "New World" servers now. Each region has a World with 36 Channels.
    If you wish to remain on the NA server but still want a complete "fresh start" I'd say purchase a new account for the $9.99  
    Link- https://www.blackdesertonline.com/shop/GamePass.html 
    (Gifting Package is probably best to benefit both accounts)
    • 0
  3. GM_Caramel added a post in a topic Ryenir's Artpad   

    o0o0o0o0h  
    • 0
  4. GM_Caramel added a post in a topic Character gone after a disconnection   

    Hi there! You need to submit a ticket to our support team. 
    Link- https://blackdesert.zendesk.com/hc/en-us/ 
    • 0
  5. GM_Caramel added a post in a topic What song are you currently listening to?   

    Favorite song of all time!
    • 2
  6. GM_Caramel added a post in a topic You don't have access to the game.   

    Hi there!  You need to submit a support ticket to our Support Team! 
    Link- https://blackdesert.zendesk.com/hc/en-us/ 
    • 0
  7. GM_Caramel added a post in a topic Game startup client issue   

    Hi there! Welcome to Black Desert Online!  Let me know if you are still having issues with the client.
    • 0
  8. GM_Caramel added a post in a topic Another bug? (It's not a bug just me being stupid)   

    You're a mean girl!  
    Looks like it could be from low durability but if not then it is best to submit a ticket to our support team. Honestly looks like something that you can just 'clear cache' and it will fix itself. 
    • 1
  9. GM_Caramel added a post in a topic Unable to purchase game   

    Haha yeah the page doesn't redirect you to your account page. It basically refreshes so you will need to press "Account" in the top right corner. Make sure you didn't charge yourself more than once though! If you did you will need to submit a ticket to our Payment team.
    Link to Payment team- support@paymentwall.com 
    • 0
  10. GM_Caramel added a post in a topic email change   

    Hi there!
    It appears that your ticket has already been taken care of. Thank for being patient with us! 
    • 0
  11. GM_Caramel added a post in a topic Game crashes   

    Hi.  
    You need to submit a ticket to our Technical Support team: https://blackdesert.zendesk.com/hc/en-us/ 
    They will be able to look at your tests and walk you through step by step to improve the performance of the game. 
    • 0
  12. GM_Caramel added a post in a topic Why we can't buy the game if we are living in Spain   

    Hi Rebeca!  Welcome to Black Desert Online! I sincerely apologize for the inconvenience. What you can do to fix this is create a support ticket and send it to this link: https://blackdesert.zendesk.com/hc/en-us/ 
    Make sure to include a screenshot that shows proof that your IP is located in Spain and we will be able to arrange something for you.  
    • 0
  13. GM_Caramel added a post in a topic Cant use wizard   

    Hey!
    Go ahead and submit a support ticket. Just sounds like your character needs a good kick in the butt and our GMs can do that for you.
    Let me know the ticket number when you're done. Here is the link to create a ticket: https://blackdesert.zendesk.com/hc/en-us/ 
    • 0
  14. GM_Caramel added a post in a topic Horse Breeding / Findings MegaThread   

    @Nyrante Sorry! GMs do not send out horse death reset coupons just because you ask.  Each case is handled individually and according to policy.
    • 0
  15. GM_Caramel added a post in a topic Chimeras not spawning Serendia 5   

    Hi  we were aware of the server lag and the issue is now resolved. If your character is still stuck/gone @Kotaro you can submit a ticket and our support team will help you out. <3
    • 1
  16. GM_Caramel added a post in a topic Welcome Two New Members To The CM Team!   

    lol so they summon me only for sprinkles.  
    • 2
  17. GM_Caramel added a post in a topic Welcome Two New Members To The CM Team!   

    gg. GLHF. 
    • 3
  18. GM_Caramel added a post in a topic Ticket Response Times?   

    I'll personally take care of your ticket.  
    • 1
  19. GM_Caramel added a post in a topic name change   

    What is your ticket number?
    • 0
  20. GM_Caramel added a post in a topic I've had it with the customer support.   

    What is his ticket number?
    • 0
  21. GM_Caramel added a post in a topic Tried to contact 3 CM's here, no reply   

    Will look into it!
    Yes, sometimes it can take up to 72 hours. 
    • 0
  22. GM_Caramel added a post in a topic What song are you currently listening to?   

    That is correct!  
    It is my absolute pleasure to be of your assistance. You're too cute, d'aww. Please don't make me cry. 
    • 1
  23. GM_Caramel added a post in a topic [Maintenance] Maintenance November 16th   

    Caramel is the most desired of all my friend. I am a goddess. 
    • 0
  24. GM_Caramel added a post in a topic Will NA/EU get a Costume Contest in the same vein as Korea?   

    Cannot confirm if it will happen but that is something that can be brought up to our CMs.  
    • 3