• Announcements

    • IMPORTANT - REACH US IN THE NEW FORUM   05/04/2017

      Ladies and gentlemen ATTENTION please:
      It's time to move into a new house!
        As previously announced, from now on IT WON'T BE POSSIBLE TO CREATE THREADS OR REPLY in the old forums. From now on the old forums will be readable only. If you need to move/copy/migrate any post/material from here, feel free to contact the staff in the new home. We’ll be waiting for you in the NEW Forums!

      https://community.blackdesertonline.com/index.php

      *New features and amazing tools are waiting for you, even more is yet to come in the future.. just like world exploration in BDO leads to new possibilities.
      So don't be afraid about changes, click the link above and follow us!
      Enjoy and see you on the other side!  
    • WICHTIG: Das Forum ist umgezogen!   05/04/2017

      Damen und Herren, wir bitten um Eure Aufmerksamkeit, es ist an der Zeit umzuziehen!
        Wie wir bereits angekündigt hatten, ist es ab sofort nicht mehr möglich, neue Diskussionen in diesem Forum zu starten. Um Euch Zeit zu geben, laufende Diskussionen abzuschließen, könnt Ihr noch für zwei Wochen in offenen Diskussionen antworten. Danach geht dieses Forum hier in den Ruhestand und das NEUE FORUM übernimmt vollständig.
      Das Forum hier bleibt allerdings erhalten und lesbar.   Neue und verbesserte Funktionen warten auf Euch im neuen Forum und wir arbeiten bereits an weiteren Erweiterungen.
      Wir sehen uns auf der anderen Seite!

      https://community.blackdesertonline.com/index.php Update:
      Wie angekündigt könen ab sofort in diesem Forum auch keine neuen Beiträge mehr veröffentlicht werden.
    • IMPORTANT: Le nouveau forum   05/04/2017

      Aventurières, aventuriers, votre attention s'il vous plaît, il est grand temps de déménager!
      Comme nous vous l'avons déjà annoncé précédemment, il n'est désormais plus possible de créer de nouveau sujet ni de répondre aux anciens sur ce bon vieux forum.
      Venez visiter le nouveau forum!
      https://community.blackdesertonline.com
      De nouvelles fonctionnalités ainsi que de nouveaux outils vous attendent dès à présent et d'autres arriveront prochainement! N'ayez pas peur du changement et rejoignez-nous! Amusez-vous bien et a bientôt dans notre nouveau chez nous

GM_Caramel

BDO Team
  • Content count

    619
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Everything posted by GM_Caramel

  1. GM_Caramel added a post in a topic Sorc New costume bug   

    No problem! <3
    It has been reported!
    • 5
  2. GM_Caramel added a post in a topic Taking forever for Customer support   

    Yes, the Holidays got the best of us! So now we're catching up! Can you tell me your ticket number please?
    • 0
  3. GM_Caramel added a post in a topic Merry Christmas Support Staff   

    Merry late Christmas Andy! 
    • 0
  4. GM_Caramel added a post in a topic BOYS OVER FLOWERS   

    Tell me why the one on the very left reminds me of L from Death Note and the one on the far right looks like Light. Even has similar clothes to Light lol!
    • 3
  5. GM_Caramel added a post in a topic Name Change Coupon   

    If you have not already I recommend submitting a ticket to our support team:
    https://blackdesert.zendesk.com/
     
    • 0
  6. GM_Caramel added a post in a topic Changing Email address   

    Replied
    Replied
    We sent you a message asking to provide us with an ID and additional information, however when you don't reply for more than 2 days the ticket will automatically be marked as solved. 
    Your ticket is currently open, we will be responding within the week. 
    • 0
  7. GM_Caramel added a post in a topic [Maintenance] Maintenance November 16th   

    I heard Caramel
    • 2
  8. GM_Caramel added a post in a topic Sorc New costume bug   

    Hi 
    I will be reporting this.
    • 3
  9. GM_Caramel added a post in a topic Spring love is in the Air! Couple screenshots!   

    Looks like you guys are holding hands  
    • 1
  10. GM_Caramel added a post in a topic Rate the character above you   

    My computer graphics are terrible but here you go  I rate yours** a 9/10 only because of that hair clippage >.<  
    • 2
  11. GM_Caramel added a post in a topic New Wizard face bug with pearl items.   

    Thanks, I will note this! 
    • 0
  12. GM_Caramel added a post in a topic Game runs bad now   

    ^ This. I am sure it is better by now.  I'm having no problems on my side! 
    • 0
  13. GM_Caramel added a post in a topic Wizard Outfit Visual Bug!   

    Hey! Sorry I meant to ask for photos BelleFleur for photos when I said that! >.< If you feel that it could help me out though then yes!  
    • 0
  14. GM_Caramel added a post in a topic If your girlfreind deleted your Black Desert character?   

    hahahaha. I don't understand why some girls think it's okay to delete a character or even worse... destroy your console or PC, but when you do the same back.... well that's just unleashing chaos. #doublestandard #allconsolelivesmatter 
    • 1
  15. GM_Caramel added a post in a topic If your girlfreind deleted your Black Desert character?   

    That's even worse than my suggestion!!! 
    • 0
  16. GM_Caramel added a post in a topic Tried to contact 3 CM's here, no reply   

    Looks like our CM finally decided to reply to you!  
    What are your ticket numbers?
    • 0
  17. GM_Caramel added a post in a topic Purchased an explorer's package but can't access the game   

    Hi!  Yes, we do exist. Unlike dragons sadly, nonetheless we replied to your** ticket and asked that you send an email to PaymentWall, I can see that you replied back as well but it would help us out more if you could provide us screenshots of your account page as well as what PaymentWall had said to you about the package.  
    • 0
  18. GM_Caramel added a post in a topic Tried to contact 3 CM's here, no reply   

    Hi! Can you tell me your ticket numbers please? Once you do so, I will do my best to contact a CM right away okay?  
    • 1
  19. GM_Caramel added a post in a topic Spring love is in the Air! Couple screenshots!   

    Awww, I love the photo where he looks like he is kissing you or vice versa  
    • 1
  20. GM_Caramel added a post in a topic Can't download the launcher from the official site   

    When it crashes, do you receive any errors? If so, what do they say?
    • 0
  21. GM_Caramel added a post in a topic Unbearably slow download speed.   

    Hi! I am so sorry for the inconvenience!! We have an alternate download you can try out! 
    https://blackdesert.zendesk.com/hc/en-us/articles/210746789-Downloading-Black-Desert-Online 

    • 0
  22. GM_Caramel added a post in a topic Slow downloading speed.   

    We actually have an alternate download if you'd like to try that out.  
     
    https://blackdesert.zendesk.com/hc/en-us/articles/210746789-Downloading-Black-Desert-Online 
    • 0
  23. GM_Caramel added a post in a topic If your girlfreind deleted your Black Desert character?   

    Don't break up. We'd restore your character if you flush her makeup down the toilet though.  I'd say it's even now.  
    • 12
  24. GM_Caramel added a post in a topic PSA: Do Not Collect All in House   

    It appears your ticket has been escalated to our CS Review team. A lead will be able to assist you as soon as possible but I will note this topic/thread and see what we can do to make sure information about this is available and visible for all players to avoid any more incidents.   Very sorry for the inconvenience! 
    • 2
  25. GM_Caramel added a post in a topic DC DC DC   

    Hi!  You may want to try running your game on Optimization Mode, also you should submit a ticket to our technical team so they can walk you through steps to help alleviate you from the disconnects as it may just be a connection or packet loss issue. 
    Link to Support Team- https://blackdesert.zendesk.com/ 
     
     
    • 0