• Announcements

    • Share your Suggestions!   01/01/2016

      Greetings, Do you want to help Black Desert be the best game possible? We are constantly looking for ways to improve the game, your feedback and suggestions are a key part of this process.  Everyone is welcome to visit our Suggestion Forum and share your thoughts with the BDO Team and the community.  Below I will give some advice on how to present your suggestions to ensure you are heard. How to make sure your contribution will be taken into account: Be precise and constructive.Take the time to explain your reasoning behind a feeling or a suggestion.Check if the suggestion you have in mind has already been shared. If it's the case, you can reply to it.Ask other players or friends you know what they think of your post before you click the "Submit" button.Be realistic. To add content requires a long time, but don't feel discouraged if it takes time to see changes.  I want to thank you in advance for any suggestions provided, and we look forward to reading your contributions!
    • Forum Rules   04/24/2016

      1. Inappropriate or infringing content Kakao Games Europe does not vouch for or warrant the accuracy, completeness or usefulness of any message, article, link or comment posted by other users in the Services, and shall not be responsible for the contents of any such message, article or comment.The messages express the views of the author of the message, not necessarily the views of Kakao Games Europe. The User can report any violation of the services policies by clicking on the report icon on the Forums.The User shall not use the Service(s) to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually offensive, threatening, invasive of a person's privacy, or otherwise violating of any applicable law.The User shall not use the Service(s) to post any advertisement, link or information regarding content which infringes the Agreement.The User shall not post any copyrighted material unless the copyright is owned or licensed by the User or by Kakao Games Europe.The user shall not promote illegal or illicit activities including cheating and the use of exploits.  2. Naming policy The User shall not use on the Website, the Forums and in the Game character names, family names, guild names, clan names and/or nicknames that are:Vulgar, abusive, hateful, racist, defamatory, threatening, pornographic or sexually orientated;Referring to inappropriate parts of the human body or bodily functions;Referring to drugs or illegal activities;Related to the Nazi regime;Referring to figures or activities of religious relevanceRelated to political regimes or personalities involved or suspected of violation of human rights;Promoting violence, ethnically or national hatred;Impersonating an existing person, including Kakao Games Europe officials Violating the intellectual or industrial rights of a third party, including trademarks.The use of alternate spelling, for instance by replacing letter with number, in order to violate the above mentioned rules shall be considered a violation of the naming policy.The user will not create additional forum accounts in order to bypass any warning, suspension, ban or purport themselves as someone else.  3. Threats to the provision of the Services The User shall not make threats or attempt to disturb the provision of the Services in any way including spamming, denial of service attacks, performing actions whether alone or as a group, on the Service(s), that would affect the performances of the Service(s) or the experience of other end-users of the Services.Kakao Games Europe reserves the right to take any actions necessary deemed necessary to maintain the integrity of the Service(s).  4. Account sharing The User is not allowed to share the credentials of the User’s Account with anyone.Notwithstanding the above, Kakao Games Europe may request from you the name of your Account for events or in order to provide you customer support. However, Kakao Games Europe will never ask you for your Account password.  5. Violation of law The User undertakes to respect the legislation of the country from which the User launches the Game and accesses the Services.  6. Behavioral rules and guidelines 6.1. Thread bumping The User shall not bump own threads. Replies to own threads with the sole purpose of moving said thread to the top of the forum can lead to a warning with the possible consequence of losing writing permissions on http://forum.blackdesertonline.comIf the User wants to add more information to a post, the “EDIT” function can be used. It is permitted to reply to own posts once every 48h as long as the follow up post adds new and meaningful information related to the topic.Replies to other users posts with the sole purpose of increasing it's visibility are also considered thread bumping as well as spam and will be actioned accordingly.Normal replies to other users are not affected by the above mentioned rules.6.2. Posting Etiquette The user shall not post in all capital letters, use excessive punctuation, flamboyant fonts etc. to draw attention to its posts.Using the words Kakao, Kakao Games, Pearl Abyss or any Kakao Games Europe member’s name in a topic title is frowned on.The user shall not use misspelled versions of inappropriate words to circumvent the swear word filter. Doing so shows the User was fully aware of the nature of the word and it will be reflected in any potential penalties.6.3. Interacting with other users Post made with the sole purpose of upsetting or angering other users are not allowed. All posts have to be made in the spirit of mutual respect. The User shall not attack or insult other users for having different opinions or for making statements the User disagrees with. Challenging the opinions or statements of other users is permitted, attacking the person holding them is not. If the User finds the actions of other users in breach of the forum rules, the Report Function should be used in order to bring the case to the attention of the moderator team. The case will then be reviewed and appropriate actions will be taken. The user shall not "name and shame" other users. If a user is suspected to have broken Terms of Service / Terms of Use or taken part in fraudulent activities it should be reported directly to Kakao Games Europe by submit a support ticket.6.4. Quoting The User shall not quote posts who break the forum rules. The User is instead encouraged to use the Report Function in order to bring inappropriate content to the attention of the moderator team. Reported content will then be reviewed and appropriate actions will be taken.6.5. Abuse of Report Function The user shall not abuse the report function. The report function is intended to be used to make the moderation team aware of potential breaches of the forum rules not to get revenge on other users. If the User finds another user behaving inappropriate several times in a short time span, the Report Function can be used, highlighting one relevant post and indicating in the notes that other threads are affected too. If the User feels a thread is out of control, one post should be reported indicating in the notes the whole thread needs attention.  7. RP Forum Rules The RP Forums follow a more strict rule set. Any user wishing to participate on the RP forums is advised to review the specific rules before posting.  8. Appeal Forum Moderations Threads deemed inappropriate to a particular forum will be moved to a more appropriate forum or even removed completely. Threads that have been removed or closed are not to be re-posted. The User shall not discuss specific cases of moderated posts or disciplinary actions against users on the forum. If the User disagrees with an action taken by the moderator team, an e-mail should be send to forumdisputes@blackdesertonline.com. An uninvolved Community Manager will then review the case. 


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About CM_Aethon

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    Community Manager

CM_Aethon's Activity

  1. CM_Aethon added a post in a topic Spring Tulips Screenshot Contest *Updated*   

    Glad you got it sorted!
    • 1
  2. CM_Aethon added a post in a topic log in issues   

    The servers are most definitely up! It sounds as though you may be having a technical issue that we may be able to assist you with. However in order to do so you'll want to contact our support staff at the following URL: https://blackdesert.zendesk.com/hc/en-us/requests/new Please use the Technical category and briefly describe the issue you're having. One of our staff will be happy to assist you in trying to identify what may be the issue.
    • 0
  3. CM_Aethon added a post in a topic striker stream?   

    As of this moment I don't have a firm date I can share, it is inbound and when we have more solid details we'll certainly share them with you guys. I'm super hyped too!
    • 1
  4. CM_Aethon added a post in a topic Support tickets priority   

    Some tickets are inherently more time sensitive than others, this is not to say we're putting a value on one ticket over another, but rather our team may have to react in a very limited window of time in order to be able to resolve an issue. A majority of the tickets operate on a first come first serve process as you'd expect.
    For the folks who are concerned about time windows for pearl refunds, I can assure you that we factor in when the ticket was created, not when we're able to process it. I know our support staff are working through the tickets as quickly as possible and you should see the response time begin to stabilize soon.
    Those of you with the extended wait times, we hear ya and we appreciate the patience while things are settling down.
    • 2
  5. CM_Aethon added a post in a topic striker stream?   

    It is still quite early (6:30 AM I believe) in Korea so I wouldn't expect there to be a stream available for a few hours. I'm looking forward to watching some as well later.  
    • 1
  6. CM_Aethon added a post in a topic Is it possible to play without the abusive p2w pets?   

    Look folks, you're welcome to voice your opinions, ideas, and suggestions on the forums in a civil manner that promotes discussion. Using it as a means to launch personal attacks, or shout other opposing opinions down in a disruptive and disrespectful manner is not permitted.
    Users who choose to ignore the rules and post in this manner will be fast tracked to a lovely vacation from the forums.
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  7. CM_Aethon added a post in a topic Raise hands if you play Black Desert and still live with your parents   

    We're glad you could share that with us Alex, I'll go ahead and move this back into the appropriate section.
    The dark world of off topic where comic sans is a must!
    • 1
  8. CM_Aethon added a post in a topic Newish Player Guild Question   

    Threads been cleaned up, lets stay on topic and civil.
    • 0
  9. CM_Aethon added a post in a topic Black Desert is just a glorified Facebook game   

    Me too  
    • 1
  10. CM_Aethon added a post in a topic any way to change your profile name on forum   

    Its already begun! Keep in mind if your RNG is bad enough to select 3 names that are already chosen we'll pick one for you , we might even turn you into a llama Jojo!
    • 0
  11. CM_Aethon added a post in a topic Strikers Must Have!   

  12. CM_Aethon added a post in a topic any way to change your profile name on forum   

    You may request the service by messaging one of our community team, we'd be happy to assist! Just make sure when contacting us (via PM) that you include at least 3 names that you'd prefer to change to, as it is possible for the desired name to already be taken.
    Name 1 (most desired)Name 2Name 3 (least desired)
    • 1
  13. CM_Aethon added a post in a topic NA Region Guilds Exploit node war system   

    Seeing as how there is already a similar thread currently about the topic, and it is clear the primary goal of this new one is to spark arguments while skirting the edge of the forum rules, I'll be closing it. Please refrain from creating duplicate or similar threads when an active thread covering the topic is still ongoing.
    • 0
  14. CM_Aethon added a topic in Events   

    Spring Tulips Screenshot Contest *Updated*
    Greetings Adventurers,

    We know a lot of you enjoyed the previous screenshot contest, so we’re giving you another chance to make your mark on the Black Desert Online game world with one of your very own screenshots on display in-game for all to see!

    1. Spring Tulips Screenshot Contest
    Spring is in the air and it's time to go out and enjoy the beautiful world of Black Desert Online! The game world has been filled with lots and lots of Tulips all over, put on your best outfit and go capture some amazing screenshots!
    Submit Date: April 19th - Apr. 25th (Final Submit Date)
    Staff’s Pick: April 26th - 28th
    Winners Announcement: April 28th
    Event Rules:Screenshots must be 1920x1080 or greater in resolution.
    Players must provide their correct Region & Family name in the post.
    The image must be posted on either Facebook or Twitter on your own page, set to public, and include the following:
    The Hashtag #BDOTulips2017
    The tag Facebook: @BlackDesertOnline Twitter: @BDO_news
    Screenshots cannot be edited in any way in external software outside of the game.
    Failure to abide by any of the above rules may result in voiding your eligibility to be selected as a winner.
    You may submit as many images as you'd like.
    Prizes: Winners will be announced through our forums, and prizes will be delivered a few days after the contest ends.First Place (4 Players Total)New Piano Jukebox
    30 Day Value Pack
    2017 BDO Calendar
    Screenshot display in-game as a loading screen.
    Instructions: Please follow these steps when posting on Facebook or Twitter:
    Your post must be set to public and include the hashtag #BDOTulips2017 and tag @BlackDesertOnlineYour post must include your family name and region.
    Submissions: You will need to submit the image as a public post on your own Facebook or Twitter. It will require the post to be set to public so our team can find and view it, please be sure to include the required Hashtag and Family Name with Region.
    Disclaimer: By submitting your screenshot(s) for our event, you understand and agree that the rights and ownership for the use of the screenshot(s) will automatically belong to Kakao Games Europe B.V. and can be used at Kakao Games Europe B.V.'s discretion.
    Update: Please use the following tags depending on the area in which you are posting:
    Twitter: @BDO_newsFacebook: @BlackDesertOnline
    • 115 replies
  15. CM_Aethon added a topic in Patch Notes   

    Patch Notes - April 19th 2017 *Updated
    Greetings Adventurers,

    We’re excited to announce the start of the Spring tulip screenshot contest, get out there and take some amazing pictures! Below you’ll find details covering this week’s patch notes, so catch up on the latest changes while you download this week’s patch which is ~ 475MB.

    *Extended by 1 hour - details
    Black Spirit’s Adventure Game has been extended.
    New Dates: Mar. 15 ~ May 10
    Spring Tulip Screenshot Contest
    Make your mark on Black Desert Online by participating in the Spring Tulip Screenshot Contest where players will get a shot at having their screenshot put on display in game, check >Here< for more information.
    Start: Apr. 19th, 2017
    End: May 3rd, 2017
    The Cherry Blossom event has ended and the [Event] Cherry Blossom items have been removed.
    [ System ]
    [Guild] Cadria Elephant has been added.
    The Cadria Elephant has marked patterns on its horn and has an increased amount of max HP compared to Tier 1 Elephants.
    This Elephant is Tier 2 and upon registering it in the guild stable will learn 1~3 skills immediately.
    A new Pearl Abyss logo and sound effect displays when the game is being started, and can be turned [On/Off] from the game settings. (In Game Settings → Audio → Sound Effects)

    • 294 replies