• Announcements

    • Share your Suggestions!   01/01/2016

      Greetings, Do you want to help Black Desert be the best game possible? We are constantly looking for ways to improve the game, your feedback and suggestions are a key part of this process.  Everyone is welcome to visit our Suggestion Forum and share your thoughts with the BDO Team and the community.  Below I will give some advice on how to present your suggestions to ensure you are heard. How to make sure your contribution will be taken into account: Be precise and constructive.Take the time to explain your reasoning behind a feeling or a suggestion.Check if the suggestion you have in mind has already been shared. If it's the case, you can reply to it.Ask other players or friends you know what they think of your post before you click the "Submit" button.Be realistic. To add content requires a long time, but don't feel discouraged if it takes time to see changes.  I want to thank you in advance for any suggestions provided, and we look forward to reading your contributions!
    • Forum Rules   04/24/2016

      1. Inappropriate or infringing content Kakao Games Europe does not vouch for or warrant the accuracy, completeness or usefulness of any message, article, link or comment posted by other users in the Services, and shall not be responsible for the contents of any such message, article or comment.The messages express the views of the author of the message, not necessarily the views of Kakao Games Europe. The User can report any violation of the services policies by clicking on the report icon on the Forums.The User shall not use the Service(s) to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually offensive, threatening, invasive of a person's privacy, or otherwise violating of any applicable law.The User shall not use the Service(s) to post any advertisement, link or information regarding content which infringes the Agreement.The User shall not post any copyrighted material unless the copyright is owned or licensed by the User or by Kakao Games Europe.The user shall not promote illegal or illicit activities including cheating and the use of exploits.  2. Naming policy The User shall not use on the Website, the Forums and in the Game character names, family names, guild names, clan names and/or nicknames that are:Vulgar, abusive, hateful, racist, defamatory, threatening, pornographic or sexually orientated;Referring to inappropriate parts of the human body or bodily functions;Referring to drugs or illegal activities;Related to the Nazi regime;Referring to figures or activities of religious relevanceRelated to political regimes or personalities involved or suspected of violation of human rights;Promoting violence, ethnically or national hatred;Impersonating an existing person, including Kakao Games Europe officials Violating the intellectual or industrial rights of a third party, including trademarks.The use of alternate spelling, for instance by replacing letter with number, in order to violate the above mentioned rules shall be considered a violation of the naming policy.The user will not create additional forum accounts in order to bypass any warning, suspension, ban or purport themselves as someone else.  3. Threats to the provision of the Services The User shall not make threats or attempt to disturb the provision of the Services in any way including spamming, denial of service attacks, performing actions whether alone or as a group, on the Service(s), that would affect the performances of the Service(s) or the experience of other end-users of the Services.Kakao Games Europe reserves the right to take any actions necessary deemed necessary to maintain the integrity of the Service(s).  4. Account sharing The User is not allowed to share the credentials of the User’s Account with anyone.Notwithstanding the above, Kakao Games Europe may request from you the name of your Account for events or in order to provide you customer support. However, Kakao Games Europe will never ask you for your Account password.  5. Violation of law The User undertakes to respect the legislation of the country from which the User launches the Game and accesses the Services.  6. Behavioral rules and guidelines 6.1. Thread bumping The User shall not bump own threads. Replies to own threads with the sole purpose of moving said thread to the top of the forum can lead to a warning with the possible consequence of losing writing permissions on http://forum.blackdesertonline.comIf the User wants to add more information to a post, the “EDIT” function can be used. It is permitted to reply to own posts once every 48h as long as the follow up post adds new and meaningful information related to the topic.Replies to other users posts with the sole purpose of increasing it's visibility are also considered thread bumping as well as spam and will be actioned accordingly.Normal replies to other users are not affected by the above mentioned rules.6.2. Posting Etiquette The user shall not post in all capital letters, use excessive punctuation, flamboyant fonts etc. to draw attention to its posts.Using the words Kakao, Kakao Games, Pearl Abyss or any Kakao Games Europe member’s name in a topic title is frowned on.The user shall not use misspelled versions of inappropriate words to circumvent the swear word filter. Doing so shows the User was fully aware of the nature of the word and it will be reflected in any potential penalties.6.3. Interacting with other users Post made with the sole purpose of upsetting or angering other users are not allowed. All posts have to be made in the spirit of mutual respect. The User shall not attack or insult other users for having different opinions or for making statements the User disagrees with. Challenging the opinions or statements of other users is permitted, attacking the person holding them is not. If the User finds the actions of other users in breach of the forum rules, the Report Function should be used in order to bring the case to the attention of the moderator team. The case will then be reviewed and appropriate actions will be taken. The user shall not "name and shame" other users. If a user is suspected to have broken Terms of Service / Terms of Use or taken part in fraudulent activities it should be reported directly to Kakao Games Europe by submit a support ticket.6.4. Quoting The User shall not quote posts who break the forum rules. The User is instead encouraged to use the Report Function in order to bring inappropriate content to the attention of the moderator team. Reported content will then be reviewed and appropriate actions will be taken.6.5. Abuse of Report Function The user shall not abuse the report function. The report function is intended to be used to make the moderation team aware of potential breaches of the forum rules not to get revenge on other users. If the User finds another user behaving inappropriate several times in a short time span, the Report Function can be used, highlighting one relevant post and indicating in the notes that other threads are affected too. If the User feels a thread is out of control, one post should be reported indicating in the notes the whole thread needs attention.  7. RP Forum Rules The RP Forums follow a more strict rule set. Any user wishing to participate on the RP forums is advised to review the specific rules before posting.  8. Appeal Forum Moderations Threads deemed inappropriate to a particular forum will be moved to a more appropriate forum or even removed completely. Threads that have been removed or closed are not to be re-posted. The User shall not discuss specific cases of moderated posts or disciplinary actions against users on the forum. If the User disagrees with an action taken by the moderator team, an e-mail should be send to forumdisputes@blackdesertonline.com. An uninvolved Community Manager will then review the case. 

CM_Aethon

Administrators
  • Content count

    647
  • Joined

  • Last visited


Community Reputation

2476 Exalted

About CM_Aethon

  • Rank
    Community Manager

CM_Aethon's Activity

  1. CM_Aethon added a post in a topic Cherry Blossom Screenshot Contest   

    Only one person is going to be eligible to win.
    • 0
  2. CM_Aethon added a post in a topic Our Guild was destroyed   

    While politics and drama are at times an unfortunate inevitability with any sort of grouping of people. I'm going to go ahead and preemptively shut this thread down as it borders closely on the name and shame portion of our forum rules, and will most likely turn ugly.
    I am sorry to hear that this happened to your guild, and while it may be difficult, you can rebuild. Albeit with an important lesson learned regarding the number of, and type of folks being promoted.
     
    • 2
  3. CM_Aethon added a post in a topic PC Gamer finally giving Black Desert some well deserved attention!   

    As it appears this thread is straying well into areas that violate our forum rules, I'm going to bring it to a close.
    • 3
  4. CM_Aethon added a post in a topic Soldier's Grave -- node war bug? (23/03/2017)   

    That sounds like something fishy is going on, I've gone ahead and let our team know about it and we'll be investigating this further. If I have any updates to pass along I'll do so via this thread. Thanks guys!
    • 0
  5. CM_Aethon added a post in a topic NAVAL WAR!!! SERVER WIDE EVENT!!!   

    I'll pass it along to our bug smashers and see if they can re-produce it. Thank you for the heads up as that sounds like a pretty weird bug!
    • 0
  6. CM_Aethon added a post in a topic Weakest Class in BDO   

    We read and report on the discussions from many sources (from our own service, and external sources) every day, our team may not always pop in to announce it as such but it is being done. Additionally, I have for quite some time and will continue to do so, played the game on a near daily basis.
    Part of our job is also to wade through the great many voices and opinions being shared (sometimes shouted), to gain the perspective of both the individual user and the community as a whole. One perspective does not always sync up with the other, in fact it is often quite the opposite when looking at the larger picture of overall game balance. 
    Name a server, region, and a time! 
    • 5
  7. CM_Aethon added a post in a topic Cherry Blossom Screenshot Contest   

    We do try to give the chance for all winners to do so, it appears that part got removed with the FAQ section when we updated the post. We're aware of the overly aggressive compression on external image hosts and would like the best quality for the final product as well.
    • 2
  8. CM_Aethon added a post in a topic Gifted incorrect item   

    We most likely will be able to resolve the issue, and it looks as though you have already created a ticket. As it has been stated we do have a large influx of tickets, we do apologize for the delay and will get to you as quickly as possible.
    • 1
  9. CM_Aethon added a post in a topic Valks Cry? Pls no   

    Just a minor update, the loca folks are aware of it and it should be getting fixed soon™.
    • 5
  10. CM_Aethon added a post in a topic Cherry Blossom Screenshot Contest   

    In order to work with the game client it must be a minimum of 1920x1080 resolution. You can be over it as long as the aspect ratio is still the same. We could certainly crop larger shots that are of a different aspect ratio but it'd likely reduce the overall setting quality of the picture.
    • 0
  11. CM_Aethon added a post in a topic Weakest Class in BDO   

    This is certainly the kind of topic that often results in folks turning to personal attacks and deviating drastically from the original discussion. I've pruned a few such instances out of the thread, if it continues we will close it. If you'd like to have a 1 on 1 discussion about who has the longest sword, feel free to do so at your leisure through private messages. 
    Remember to keep it civil and abide by the forum rules.
    • 5
  12. CM_Aethon added a post in a topic NAVAL WAR!!! SERVER WIDE EVENT!!!   

    It did look like a lot of fun, I was only able to cruise by for the last few minutes of the event (in super awesome sneaky GM mode). Please feel free to contact me in the future about these things, if at all possible give us a few days advanced notice and we'll see what we can do.
    • 11
  13. CM_Aethon added a post in a topic Cherry Blossom Screenshot Contest   

    As many as you like.
    • 0
  14. CM_Aethon added a post in a topic You need to stop pearl trading.   

    Alright folks, looks like the discussion has turned sour for a lot of folks. You've all had a good chance to get your thoughts out there, and we've collected a ton of info. Time to bring this to a close.
    • 3
  15. CM_Aethon added a post in a topic Sent in a support ticket over a week ago   

    While every ticket is important, and we're fully aware to each individual their own issue is probably the most important thing to them (As a gamer I do understand how that goes), some are extremely time sensitive that may require them to be worked on ahead of others. Our staff are working as quickly as possible to get to each ticket, and we do apologize for the delay.
    • 0