• Announcements

    • Share your Suggestions!   01/01/2016

      Greetings, Do you want to help Black Desert be the best game possible? We are constantly looking for ways to improve the game, your feedback and suggestions are a key part of this process.  Everyone is welcome to visit our Suggestion Forum and share your thoughts with the BDO Team and the community.  Below I will give some advice on how to present your suggestions to ensure you are heard. How to make sure your contribution will be taken into account: Be precise and constructive.Take the time to explain your reasoning behind a feeling or a suggestion.Check if the suggestion you have in mind has already been shared. If it's the case, you can reply to it.Ask other players or friends you know what they think of your post before you click the "Submit" button.Be realistic. To add content requires a long time, but don't feel discouraged if it takes time to see changes.  I want to thank you in advance for any suggestions provided, and we look forward to reading your contributions!
    • Forum Rules   04/24/2016

      1. Inappropriate or infringing content Kakao Games Europe does not vouch for or warrant the accuracy, completeness or usefulness of any message, article, link or comment posted by other users in the Services, and shall not be responsible for the contents of any such message, article or comment.The messages express the views of the author of the message, not necessarily the views of Kakao Games Europe. The User can report any violation of the services policies by clicking on the report icon on the Forums.The User shall not use the Service(s) to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually offensive, threatening, invasive of a person's privacy, or otherwise violating of any applicable law.The User shall not use the Service(s) to post any advertisement, link or information regarding content which infringes the Agreement.The User shall not post any copyrighted material unless the copyright is owned or licensed by the User or by Kakao Games Europe.The user shall not promote illegal or illicit activities including cheating and the use of exploits.  2. Naming policy The User shall not use on the Website, the Forums and in the Game character names, family names, guild names, clan names and/or nicknames that are:Vulgar, abusive, hateful, racist, defamatory, threatening, pornographic or sexually orientated;Referring to inappropriate parts of the human body or bodily functions;Referring to drugs or illegal activities;Related to the Nazi regime;Referring to figures or activities of religious relevanceRelated to political regimes or personalities involved or suspected of violation of human rights;Promoting violence, ethnically or national hatred;Impersonating an existing person, including Kakao Games Europe officials Violating the intellectual or industrial rights of a third party, including trademarks.The use of alternate spelling, for instance by replacing letter with number, in order to violate the above mentioned rules shall be considered a violation of the naming policy.The user will not create additional forum accounts in order to bypass any warning, suspension, ban or purport themselves as someone else.  3. Threats to the provision of the Services The User shall not make threats or attempt to disturb the provision of the Services in any way including spamming, denial of service attacks, performing actions whether alone or as a group, on the Service(s), that would affect the performances of the Service(s) or the experience of other end-users of the Services.Kakao Games Europe reserves the right to take any actions necessary deemed necessary to maintain the integrity of the Service(s).  4. Account sharing The User is not allowed to share the credentials of the User’s Account with anyone.Notwithstanding the above, Kakao Games Europe may request from you the name of your Account for events or in order to provide you customer support. However, Kakao Games Europe will never ask you for your Account password.  5. Violation of law The User undertakes to respect the legislation of the country from which the User launches the Game and accesses the Services.  6. Behavioral rules and guidelines 6.1. Thread bumping The User shall not bump own threads. Replies to own threads with the sole purpose of moving said thread to the top of the forum can lead to a warning with the possible consequence of losing writing permissions on http://forum.blackdesertonline.comIf the User wants to add more information to a post, the “EDIT” function can be used. It is permitted to reply to own posts once every 48h as long as the follow up post adds new and meaningful information related to the topic.Replies to other users posts with the sole purpose of increasing it's visibility are also considered thread bumping as well as spam and will be actioned accordingly.Normal replies to other users are not affected by the above mentioned rules.6.2. Posting Etiquette The user shall not post in all capital letters, use excessive punctuation, flamboyant fonts etc. to draw attention to its posts.Using the words Kakao, Kakao Games, Pearl Abyss or any Kakao Games Europe member’s name in a topic title is frowned on.The user shall not use misspelled versions of inappropriate words to circumvent the swear word filter. Doing so shows the User was fully aware of the nature of the word and it will be reflected in any potential penalties.6.3. Interacting with other users Post made with the sole purpose of upsetting or angering other users are not allowed. All posts have to be made in the spirit of mutual respect. The User shall not attack or insult other users for having different opinions or for making statements the User disagrees with. Challenging the opinions or statements of other users is permitted, attacking the person holding them is not. If the User finds the actions of other users in breach of the forum rules, the Report Function should be used in order to bring the case to the attention of the moderator team. The case will then be reviewed and appropriate actions will be taken. The user shall not "name and shame" other users. If a user is suspected to have broken Terms of Service / Terms of Use or taken part in fraudulent activities it should be reported directly to Kakao Games Europe by submit a support ticket.6.4. Quoting The User shall not quote posts who break the forum rules. The User is instead encouraged to use the Report Function in order to bring inappropriate content to the attention of the moderator team. Reported content will then be reviewed and appropriate actions will be taken.6.5. Abuse of Report Function The user shall not abuse the report function. The report function is intended to be used to make the moderation team aware of potential breaches of the forum rules not to get revenge on other users. If the User finds another user behaving inappropriate several times in a short time span, the Report Function can be used, highlighting one relevant post and indicating in the notes that other threads are affected too. If the User feels a thread is out of control, one post should be reported indicating in the notes the whole thread needs attention.  7. RP Forum Rules The RP Forums follow a more strict rule set. Any user wishing to participate on the RP forums is advised to review the specific rules before posting.  8. Appeal Forum Moderations Threads deemed inappropriate to a particular forum will be moved to a more appropriate forum or even removed completely. Threads that have been removed or closed are not to be re-posted. The User shall not discuss specific cases of moderated posts or disciplinary actions against users on the forum. If the User disagrees with an action taken by the moderator team, an e-mail should be send to forumdisputes@blackdesertonline.com. An uninvolved Community Manager will then review the case. 

CM_Aethon

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About CM_Aethon

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    Community Manager

CM_Aethon's Activity

  1. CM_Aethon added a topic in News & Announcements   

    [Notice] Account Security
    Greetings Adventurers,
     
    We recently received a report that account security may have been compromised on a third party website. In response, we have reset the password for any related accounts. We strongly urge any user whose password was reset to contact customer support in order to change your e-mail address. Additionally if you used the same or a similar password on any other services, it should be replaced.
     
    E-Mail Change Policy
    https://blackdesert.zendesk.com/hc/en-us/articles/210745969-Email-Change
     
    Password Change
    https://www.blackdesertonline.com/account/forgotPassword
     
    Please note that a password reset can take up to 90 minutes. Spamming the reset request will result in your account being blocked.  We do apologize for any inconvenience this process has caused, but we place paramount concern on matters of security, and will take any steps necessary to protect our players.

    As always, your support is appreciated.
    • 166 replies
    • 16,417 views
  2. CM_Aethon added a post in a topic I'd like to get to PVP, but you've put it behind the biggest PVE grindwall ever constructed.   

    Looks as though the thread has run its course and folks are straying off into flame bait and insults.
    • 1
  3. CM_Aethon added a post in a topic Confirm 'Mutant Ogre' Patch Notes April 26   

    Hey guys,

    We've received reports from players regarding this, and after an initial investigation into this we've confirmed there is something amiss with the Mutant Ogre & Mutant Troll mentioned in the patch notes. For the time being we recommend players avoid interacting with them.
    • 0
  4. CM_Aethon added a post in a topic I like this Sticker UI Thingymagig :3   

    I have to admit I about died laughing at the included gif. Hopefully it has decided to behave itself, if not please let us know.  
    • 2
  5. CM_Aethon added a post in a topic Patch Notes - April 26th 2017   

    We've received reports from players regarding this, and after an initial investigation into this we've confirmed there is something amiss with the above mentioned monsters. For the time being we recommend players avoid interacting with them, thank you for bringing it to our attention.
    • 0
  6. CM_Aethon added a post in a topic Patch Notes - April 26th 2017   

    We'll be addressing that issue in a hotfix tomorrow, your armor is still there and your horse will be less... naked, after the maintenance! Find out more information here.
    • 1
  7. CM_Aethon added a topic in Neuigkeiten & Ankündigungen   

    [Wartung] Dringende Wartung 27.04.2017
    Liebe Spieler,

    wir werden folgende Wartung durchführen.

    Datum: Donnerstag, 27.04.2017
    Duration: 1.5hServer wird geschlossen:Server wird geöffnet:Global06:00 UTC07:30 UTCWestküste (NA)23:00 PDT00:30 PSTOstküste (NA)02:00 EDT03:30 ESTMitteleuropa (EU)08:00 MESZ09:30 MESZ
    Grund:
    Hotfix für das Problem mit dem Pferdeausrüstungsset: Anemos.
    Folgt uns auf Twitter, um auf dem Laufenden zu bleiben.
    Danke für euer Verständnis.

    Euer BDO-Team
    • 65 replies
    • 1,979 views
  8. CM_Aethon added a topic in Nouveautés & Annonces   

    [Maintenance] Maintenance Urgente 27 Avril
    Salutations aventuriers,

    Nous allons procéder à une maintenance dans les conditions suivantes.

    Date: Jeudi, 27.04.2017
    Durée: 1.5hMise hors ligne du serveur:Mise en ligne du serveur:Global06:00 UTC07:30 UTCCôte Ouest (NA)23:00 PDT00:30 PDTCôte Est (NA)02:00 EDT03:30 EDTCentrale (EU)08:00 CEST09:30 CEST

    Raison(s) :
    Correctif pour le problème de l'ensemble équin d'Anemos.
    Suivez-nous sur Twitter/Facebook pour vous tenir au courant des dernières actus.
    Merci pour votre support et votre compréhension.

    À bientôt, 
    L'équipe BDO
    • 3 replies
    • 564 views
  9. CM_Aethon added a topic in News & Announcements   

    [Maintenance] Urgent Maintenance April 27
    Dear Players,

    We will perform our maintenance as follows:

    Date: Thursday, 27.04.2017
    Duration: 1.5hServer Down:Server Up:Global06:00 UTC07:30 UTCWest Coast (NA)23:00 PDT00:30 PDTEast Coast (NA)02:00 EDT03:30 EDTCentral (EU)08:00 CEST09:30 CEST
    Reason:
    Hotfix for Anemos Horse Gear Set issue.
    Follow us on Twitter/Facebook to stay up2date.
    Thank you for your support and understanding.

    Best regards,
    BDO Team
    • 209 replies
    • 10,306 views
  10. CM_Aethon added a topic in News & Announcements   

    [Notice] Known Issues - Apr. 26 *Updated*
    Greetings Adventurers,
    We're aware of a few bugs that have appeared in this weeks patch, below you can find the details of known issues and our current estimated time on when they'll be resolved. We'll be actively monitoring this thread for any additional issues if you'd like to report them here. Thank you for your patience and we apologize for any inconveniences you may encounter while we work to resolve them.
    Resolved Issues
    The Dark Knight Treant and Desert Ghillie suit information on the Pearl Shop has now been resolved and can be downloaded via a hotfix, simply fully relaunch the game client and apply the fix.After applying a small hotfix, the Anemos Horse Armor should now be restored to most affected players.We are aware of a small number of folks still having some issues and are working to resolve this as quickly as possible.Known Issues
    The Anemos Horse gear set has gone missing.The function for ‘Applying Most Popular’ customization is not working properly.The text ‘Co-op’ sometimes does not appear for some of the Co-op QuestsThe function of ‘Hide’ post does not work in the Photo Gallery.The ‘Hold’ button on the Night Vendor is missing.Some localization issues (Missing Text) in the FR & DE language version of the client.The Kzarka Shrine (Near Calpheon) was the victim of a theft, someone has stolen the floor.Please use caution when entering the area, we've sent for some goblins to begin repaving the floor asap!
    • 92 replies
    • 8,287 views
  11. CM_Aethon added a post in a topic Horse Anemos Cosmetic   

    We're aware of the issue guys, we'll have an announcement up shortly regarding it. Hang tight!
    Further details will be updated via this thread here.
    • 1
  12. CM_Aethon added a topic in Patch Notes   

    Patch Notes - April 26th 2017

    Greetings Adventurers,
    This weeks scheduled maintenance is estimated to be 7 hours long and contains over 80 changes & updates.  Following this maintenance players will be able to enjoy the new Sticker UI, which allows you to extend your in-game interface outside of the game window along with many other updates.  This weeks, the patch will be ~1000MB in size.

    -The BDO Team

    [ Event ]
    Golden Flondor Goose Egg Event has ended.
     
    [ System ]
    Sticker UI that will allow users to drag some UI elements out of the game screen has been added.
    Upon clicking the Sticker UI icon on the top-right corner of the Inventory, the following windows can be dragged outside the game screen:
    Equipment
    Marketplace
    Quest
    Guild
    Trade
    Tooltip
    Manage Workers
    When Sticker UI function is activated, it will keep running outside the game screen even if other windows are turned on.
    However, some of the functions cannot be performed in Sticker UI window.
    When the pop-up is released, the window will reopen.
    When a window is dragged out of the game screen, it cannot be closed with the ESC key. The window can only be turned off by clicking the X button or releasing pop-up status then turning it off.
    When minimizing the game screen to tray, the Sticker UI will disappear.
    Sticker UI will reset in /reloadui situations (server change, resurrecting in nodes after death, etc.).
    Screens without render modes cannot use the Sticker UI (Ex. If World Map is turned on when Inventory is open, Inventory pop-up window will black out and no action can be taken).
    Drag-and-drop function is allowed only in the Sticker UI and in-game screen (Not in Windows screen).
    Marketplace Sticker UI can only be applied in Marketplace Panel through Game Options. Marketplace through Maids and NPCs are not available.
    Last Server Connected and Random Server functions have been added to the bottom part of the server list window which appears upon connecting to the game.
    Last Server Connected will show the server a player has most recently connected to, and players may now click it to reconnect.
    Adventurers who cannot connect to Olvia Server cannot connect to it even if Random Server is selected.
    Adventurers who can connect to Olvia will randomly connect to one of all servers, including Olvia Servers, by selecting Random Server.
    Fixed the issue where ‘Party Member Hit Type Display’ differed with the checked state under ‘Character Outline/Silhouette Options.’
    Fixed the issue where frame reduction occurred sometimes with the Equipment Selection UI while performing Recover Max Durability.
    Minimap-related functions like Minimap rotation and NPC spotter have been fixed to perform normally.
    Some areas of Iliya Island have turned from Safe Zone to Combat Zone.
     
    [ NPC ]
    Fixed the issue where Herio in Crioville became invisible when players were talking to him.
    Fixed the issue where crows near Kasula Farm seemed to be flying through-and-above grounds.
    Fixed the issue where Cyclops conversing with the Crio in Crioville appeared to be Quest Target when it wasn’t.
    Title of <Cannon Maker> has been added to Vype Stoner of Northern Heidel Quarry.
    Katan Recruit, the target of quest [Daily] Training of the Solemn Martial Law, will now have more natural running motion. 






    • 243 replies
    • 39,838 views
  13. CM_Aethon added a post in a topic Spring Tulips Screenshot Contest [Winners Announced]   

    Glad you got it sorted!
    • 1
  14. CM_Aethon added a post in a topic log in issues   

    Greetings,
    The servers are most definitely up! It sounds as though you may be having a technical issue that we may be able to assist you with. However in order to do so you'll want to contact our support staff at the following URL: https://blackdesert.zendesk.com/hc/en-us/requests/new Please use the Technical category and briefly describe the issue you're having. One of our staff will be happy to assist you in trying to identify what may be the issue.
    • 0
  15. CM_Aethon added a post in a topic striker stream?   

    As of this moment I don't have a firm date I can share, it is inbound and when we have more solid details we'll certainly share them with you guys. I'm super hyped too!
    • 2