• Announcements

    • Share your Suggestions!   01/01/2016

      Greetings, Do you want to help Black Desert be the best game possible? We are constantly looking for ways to improve the game, your feedback and suggestions are a key part of this process.  Everyone is welcome to visit our Suggestion Forum and share your thoughts with the BDO Team and the community.  Below I will give some advice on how to present your suggestions to ensure you are heard. How to make sure your contribution will be taken into account: Be precise and constructive.Take the time to explain your reasoning behind a feeling or a suggestion.Check if the suggestion you have in mind has already been shared. If it's the case, you can reply to it.Ask other players or friends you know what they think of your post before you click the "Submit" button.Be realistic. To add content requires a long time, but don't feel discouraged if it takes time to see changes.  I want to thank you in advance for any suggestions provided, and we look forward to reading your contributions!
    • Forum Rules   04/24/2016

      1. Inappropriate or infringing content Kakao Games Europe does not vouch for or warrant the accuracy, completeness or usefulness of any message, article, link or comment posted by other users in the Services, and shall not be responsible for the contents of any such message, article or comment.The messages express the views of the author of the message, not necessarily the views of Kakao Games Europe. The User can report any violation of the services policies by clicking on the report icon on the Forums.The User shall not use the Service(s) to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually offensive, threatening, invasive of a person's privacy, or otherwise violating of any applicable law.The User shall not use the Service(s) to post any advertisement, link or information regarding content which infringes the Agreement.The User shall not post any copyrighted material unless the copyright is owned or licensed by the User or by Kakao Games Europe.The user shall not promote illegal or illicit activities including cheating and the use of exploits.  2. Naming policy The User shall not use on the Website, the Forums and in the Game character names, family names, guild names, clan names and/or nicknames that are:Vulgar, abusive, hateful, racist, defamatory, threatening, pornographic or sexually orientated;Referring to inappropriate parts of the human body or bodily functions;Referring to drugs or illegal activities;Related to the Nazi regime;Referring to figures or activities of religious relevanceRelated to political regimes or personalities involved or suspected of violation of human rights;Promoting violence, ethnically or national hatred;Impersonating an existing person, including Kakao Games Europe officials Violating the intellectual or industrial rights of a third party, including trademarks.The use of alternate spelling, for instance by replacing letter with number, in order to violate the above mentioned rules shall be considered a violation of the naming policy.The user will not create additional forum accounts in order to bypass any warning, suspension, ban or purport themselves as someone else.  3. Threats to the provision of the Services The User shall not make threats or attempt to disturb the provision of the Services in any way including spamming, denial of service attacks, performing actions whether alone or as a group, on the Service(s), that would affect the performances of the Service(s) or the experience of other end-users of the Services.Kakao Games Europe reserves the right to take any actions necessary deemed necessary to maintain the integrity of the Service(s).  4. Account sharing The User is not allowed to share the credentials of the User’s Account with anyone.Notwithstanding the above, Kakao Games Europe may request from you the name of your Account for events or in order to provide you customer support. However, Kakao Games Europe will never ask you for your Account password.  5. Violation of law The User undertakes to respect the legislation of the country from which the User launches the Game and accesses the Services.  6. Behavioral rules and guidelines 6.1. Thread bumping The User shall not bump own threads. Replies to own threads with the sole purpose of moving said thread to the top of the forum can lead to a warning with the possible consequence of losing writing permissions on http://forum.blackdesertonline.comIf the User wants to add more information to a post, the “EDIT” function can be used. It is permitted to reply to own posts once every 48h as long as the follow up post adds new and meaningful information related to the topic.Replies to other users posts with the sole purpose of increasing it's visibility are also considered thread bumping as well as spam and will be actioned accordingly.Normal replies to other users are not affected by the above mentioned rules.6.2. Posting Etiquette The user shall not post in all capital letters, use excessive punctuation, flamboyant fonts etc. to draw attention to its posts.Using the words Kakao, Kakao Games, Pearl Abyss or any Kakao Games Europe member’s name in a topic title is frowned on.The user shall not use misspelled versions of inappropriate words to circumvent the swear word filter. Doing so shows the User was fully aware of the nature of the word and it will be reflected in any potential penalties.6.3. Interacting with other users Post made with the sole purpose of upsetting or angering other users are not allowed. All posts have to be made in the spirit of mutual respect. The User shall not attack or insult other users for having different opinions or for making statements the User disagrees with. Challenging the opinions or statements of other users is permitted, attacking the person holding them is not. If the User finds the actions of other users in breach of the forum rules, the Report Function should be used in order to bring the case to the attention of the moderator team. The case will then be reviewed and appropriate actions will be taken. The user shall not "name and shame" other users. If a user is suspected to have broken Terms of Service / Terms of Use or taken part in fraudulent activities it should be reported directly to Kakao Games Europe by submit a support ticket.6.4. Quoting The User shall not quote posts who break the forum rules. The User is instead encouraged to use the Report Function in order to bring inappropriate content to the attention of the moderator team. Reported content will then be reviewed and appropriate actions will be taken.6.5. Abuse of Report Function The user shall not abuse the report function. The report function is intended to be used to make the moderation team aware of potential breaches of the forum rules not to get revenge on other users. If the User finds another user behaving inappropriate several times in a short time span, the Report Function can be used, highlighting one relevant post and indicating in the notes that other threads are affected too. If the User feels a thread is out of control, one post should be reported indicating in the notes the whole thread needs attention.  7. RP Forum Rules The RP Forums follow a more strict rule set. Any user wishing to participate on the RP forums is advised to review the specific rules before posting.  8. Appeal Forum Moderations Threads deemed inappropriate to a particular forum will be moved to a more appropriate forum or even removed completely. Threads that have been removed or closed are not to be re-posted. The User shall not discuss specific cases of moderated posts or disciplinary actions against users on the forum. If the User disagrees with an action taken by the moderator team, an e-mail should be send to forumdisputes@blackdesertonline.com. An uninvolved Community Manager will then review the case. 

GM_Horizon

BDO Team
  • Content count

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About GM_Horizon

  • Rank
    Game Master

GM_Horizon's Activity

  1. GM_Horizon added a post in a topic Connection with the server has been lost   

    Hey there,
    It is possible that your graphics card is not able to handle the load of the game. You can see the model of your graphics card by using DxDiag:
    Open your start menu.Search for "DxDiag". (If you are using Windows 10, you can type it in immediately after opening the start menu)Open DxDiag and let it finish the analysis.Go to the "Display" tab. ("Display 1" if you have multiple monitors)The name of your graphics card is shown at the "Device" box.If your graphics card name contains the word "Intel", then unfortunately this means your system is using an integrated graphics card and is unable to load the game assets.
    You can find the minimum system requirements for Black Desert Online here:
    https://blackdesert.zendesk.com/hc/en-us/articles/210761169-System-Requirements
    • 0
  2. GM_Horizon added a post in a topic Keyboard randomly not working?   

    Hey there!
    Does this happen when you alt tab when entering/during loading screens by any chance? If so, this is caused by the immediate switch of windows before the game can properly "reload" your key assignments. You can solve this by focusing back into the game (click or Esc button), then alt tabbing out (desktop works fine, just make sure to click somewhere outside of the game so it loses focus), and alt tabbing back in.
    Let me know if this is the case ;D
    • 0
  3. GM_Horizon added a post in a topic Graphical error!!!!   

    We are currently not in contact with AMD regarding this issue, and unfortunately there isn't much we can do on our end. If the problem persist with AMD's upcoming drivers, we will investigate further into it.
    • 0
  4. GM_Horizon added a post in a topic GM_Heidel_Event   

    @GM_Dew and I had a blast as well! If you have any screenshots, please do share them with us! Hope to see you soon again (;
    • 0
  5. GM_Horizon added a post in a topic [Guild] Unable to assume new guild master   

    Hey there!
    Don't worry, we can take care of it on this Wednesday's maintenance. Could you please make a ticket explaining the situation and PM me the number?
    • 0
  6. GM_Horizon added a post in a topic Graphical error!!!!   

    Hey there!
    There is an issue with the latest AMD drivers that cause these graphical bugs that you are experiencing. Please try rolling back to driver version 16.12.2, which you can find here:
    http://www.guru3d.com/files-details/amd-radeon-software-crimson-relive-16-12-2-driver-download.html
    • 1
  7. GM_Horizon added a post in a topic Patched now recieving - Failed to init security - XIGNCODE 0xE0191009   

    Hey there (:
    As a friendly note, you can find our official working bin64 files in this thread:

    • 1
  8. GM_Horizon added a topic in Technical Issues   

    Fix for Xigncode error 0xE0191009
    Please follow these steps to resolve the "Failed to init security" issue under error code 0xE0191009.
    Download this file.Move the zip to a new folder (for your ease, so you can easily locate the extracted files).Extract the zip.Move all of the extracted files to <installation directory>\Black Desert Online\bin64\xc\na\2 (make sure that you replace them when prompted).Start your game.You can easily access your installation directory by right-clicking on your Black Desert Online Launcher and pressing "Open file location".
    • 5 replies
    • 324 views
  9. GM_Horizon added a post in a topic Connection Issues   

    If you are located in NA, could you please try connecting to the channels Balenos 1 and Balenos 2? Let me know you are able to connect to either of the two.
    • 0
  10. GM_Horizon added a post in a topic Connection Issues   

    Hey there,
    We are aware of how widespread this issue is and we are currently collecting data in order to resolve it. We are getting reports stating that the flush DNS + reset TCP/IP method works permanently for some, only a single time for a few, and not working at all in others. Do keep in mind that this is not a permanent solution we offer, rather than an suggestion, feedback of which will also guide us towards the root of the issue.
     
    Additionally, I'd like to thank you for spending some of your time to provide feedback for us, and while there is no definite solution I can give you at this moment, I can assure you that the issue is being investigated. If there is any more valuable information you think would contribute to the solution of this issue, please let me know by sharing it here or sending me a PM.
    • 2
  11. GM_Horizon added a topic in Technical Issues   

    Connection Issues
    Greetings,
    We are aware that some players are experiencing connection issues, ranging from "Failed to connect" errors to disconnecting after a few minutes of in-game time. These errors might occur due to malfunctions with the your DNS and TCP/IP protocol.
     
    Most operating systems and DNS clients will automatically cache IP addresses and other DNS results, this is done in order to speed up subsequent requests to the same hostname. Sometimes bad results will be cached and therefore need to be cleared from the cache in order for you to communicate with the host correctly. 
    In order to clear your DNS cache, please follow these steps:
    - Open the start menu and type "cmd" in the search bar. If you are using Windows 8.1/Windows 10, simply type "cmd" after opening the start menu.
    - Right click on Command Prompt and click "Run as administrator".
    - Type in the command "ipconfig /flushdns" (without the quotes).
    - If the command was successful, you will see the message "Successfully flushed the DNS Resolver Cache".
     
    Additionally, you can also reset your TCP/IP using the following command in the Command Prompt (keep in mind, you will need administrator rights):
    netsh int ip reset c:\resetlog.txt
    *Make sure to restart your computer after running this command.
    TCP/IP (Transmission Control Protocol/Internet Protocol) is the basic communication language or protocol of the Internet. When you are set up with direct access to the Internet, your computer is provided with a copy of the TCP/IP program just as every other computer that you may send messages to or get information from also has a copy of TCP/IP. Sometimes, TCP/IP settings might be improperly configured or corrupted, and will need to be reset.
     
    Please do let us know if the suggestions above remedy the issues for you.
    • 95 replies
    • 4,696 views
  12. GM_Horizon added a post in a topic Can't press "Start" after a disconnect   

    Hey there,
    We are aware of the connection problems some players are experiencing and the issue is under investigation. Unfortunately, I cannot help you over the forums, so if you are having troubles logging in/staying logged in, please do make a ticket and I'll try to get back to you as soon as possible. You will be asked to give some information on your internet connection (such as your ISP), information that is very valuable to us and greatly contributes towards the resolution of this issue, so don't hesitate to contact us in the Technical category (;
    • 2
  13. GM_Horizon added a topic in News & Announcements   

    Hey, I'm GM Horizon!
    Hey there!
    My name is GM_Horizon, the latest addition to the KakaoGames team and I will be working as a Technical Support Specialist.
    My casual adventure in Black Desert Online started in 2015 on the JP region, and then on to the EU release I took a more competitive path. My main is a Sorceress, because you know..scythes!
     

    I have reached level 59 (I know I know, WHAT A SLACKER!), and have been engaging with the community quite often. Some of you may have previously known me as "Dim", a volunteer moderator on the forums. I look forward to assisting you with any issue you might encounter *but before that, always remember to turn it off and on again!*
    If you have any questions or require assistance, don't hesitate to mention me in your thread and I will have a look as soon as I can. See you soon in Kamasylvia! *and take care, cause I WILL be stalking you!*
    • 83 replies
    • 11,174 views