• Announcements

    • IMPORTANT - REACH US IN THE NEW FORUM   05/04/2017

      Ladies and gentlemen ATTENTION please:
      It's time to move into a new house!
        As previously announced, from now on IT WON'T BE POSSIBLE TO CREATE THREADS OR REPLY in the old forums. From now on the old forums will be readable only. If you need to move/copy/migrate any post/material from here, feel free to contact the staff in the new home. We’ll be waiting for you in the NEW Forums!

      https://community.blackdesertonline.com/index.php

      *New features and amazing tools are waiting for you, even more is yet to come in the future.. just like world exploration in BDO leads to new possibilities.
      So don't be afraid about changes, click the link above and follow us!
      Enjoy and see you on the other side!  
    • WICHTIG: Das Forum ist umgezogen!   05/04/2017

      Damen und Herren, wir bitten um Eure Aufmerksamkeit, es ist an der Zeit umzuziehen!
        Wie wir bereits angekündigt hatten, ist es ab sofort nicht mehr möglich, neue Diskussionen in diesem Forum zu starten. Um Euch Zeit zu geben, laufende Diskussionen abzuschließen, könnt Ihr noch für zwei Wochen in offenen Diskussionen antworten. Danach geht dieses Forum hier in den Ruhestand und das NEUE FORUM übernimmt vollständig.
      Das Forum hier bleibt allerdings erhalten und lesbar.   Neue und verbesserte Funktionen warten auf Euch im neuen Forum und wir arbeiten bereits an weiteren Erweiterungen.
      Wir sehen uns auf der anderen Seite!

      https://community.blackdesertonline.com/index.php Update:
      Wie angekündigt könen ab sofort in diesem Forum auch keine neuen Beiträge mehr veröffentlicht werden.
    • IMPORTANT: Le nouveau forum   05/04/2017

      Aventurières, aventuriers, votre attention s'il vous plaît, il est grand temps de déménager!
      Comme nous vous l'avons déjà annoncé précédemment, il n'est désormais plus possible de créer de nouveau sujet ni de répondre aux anciens sur ce bon vieux forum.
      Venez visiter le nouveau forum!
      https://community.blackdesertonline.com
      De nouvelles fonctionnalités ainsi que de nouveaux outils vous attendent dès à présent et d'autres arriveront prochainement! N'ayez pas peur du changement et rejoignez-nous! Amusez-vous bien et a bientôt dans notre nouveau chez nous

GM_Tokaji

BDO Team
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About GM_Tokaji

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GM_Tokaji's Activity

  1. GM_Tokaji added a post in a topic A word of caution regarding DAUM. (Updated/Resolved)   

    An announcement was made:
    http://forum.blackdesertonline.com/index.php?/topic/89471-maehwa-atanis-costume-refund-policy-change/
    I will let the CM team take it from here.
    • 0
  2. GM_Tokaji added a topic in News & Announcements   

    Maehwa Atanis costume refund policy change
    Dear players,
    The Maehwa Atanis costume was patched on the 4th of May, slightly modifying its appearance. We initially offered a Pearls refund for the costume if the player had contacted us within 48 hours as from the patch.
    It has come to our attention that many players have missed the deadline.
    We have decided to extend the deadline until the 7th of June.
    As such, players who have purchased a Maehwa Atanis costume before the 4th of May patch can request to Customer Support a refund in Pearls of their costume if they don't like the changes made to it.
    Create a ticket
    • 30 replies
    • 9,297 views
  3. GM_Tokaji added a post in a topic A word of caution regarding DAUM. (Updated/Resolved)   


    CM Tytyes came to me yesterday, begging the CS team for mercy about the Maehwa costume.
    After the patch on the 4th of May, we decided to apply a 48 hours Pearls refund policy as from the 4th of May for the Maehwa Atanis costume. It clearly appears that this time limit was too short   
    CS Team Leads discussed this topic and none of us was against extending the Pearls refund period for players who purchased this costume before the patch that occurred on the 4th of May. There were however strong discussions on how to announce it to the community: should we dress CM Tytyes in something looking like a Maehwa costume? Should we rather dress CM Jouska? Should we also make them wear the horse mask we have? Should the costume look like the old Maehwa costume or the new one? Unfortunately, we could not reach a decision. We will leave it to your imagination. Hopefully it will not turn into a rule 34.
    Players who have purchased a Maehwa costume before the patch on the 4th of March can request a refund of this costume in Pearls until the 7th of June. Players whose ticket was denied should be contacted again by a GM (but we may miss a few tickets, so don't hesitate to create a ticket if we haven't contacted you by Friday).
     
    • 4
  4. GM_Tokaji added a post in a topic Macro Question - GM Please Review   

    If you intend to you a cheating software, we will eventually catch you. 
    Razer or logitech stuff (such as G15) would be considered as convenience macros, meaning that they are not allowed by our Terms of Use but that the sanction would be a lack of support when Xignocde gets updated. If we notice something too serious with such macros, we would take more severe action.
    • 0
  5. GM_Tokaji added a post in a topic GM/CM are giving away pen gear now to "friends"?   

    The claims have been investigated by our devs in cooperation with Pearl Abyss in order to identify if any user had items that have not been released in the game yet. 
    Results from the database search were that no player had such items (including deleted items). No drama today  
    • 16
  6. GM_Tokaji added a post in a topic Premium Horse Skin Coupon   

    Thank you for the report. We are investigating it. If you see items that should not be in the game or any kind of anomaly, you can create a ticket or, if you believe a GM wrongdoing may be involved, send an email to csreview@daumgames-eu.com (note that the purpose of this email address is not to get a response to tickets faster).
    The ticket was created on the beginning of March and the reply from the GM sent on the 31st. The deadline was the ticket creation date, not the response date.
    Mistakes happen no matter how much supervision you implement and policies you create. GMs are (or at least rumored to be) human beings  
    • 2
  7. GM_Tokaji added a post in a topic Premium Horse Skin Coupon   

    Some GMs are still suffering from PTSD due to Serendia issues. We truly did everything we could and wish we could have done more. 
    • 1
  8. GM_Tokaji added a post in a topic Premium Horse Skin Coupon   

    There was already a response regarding this issue. While the pre-order horse is on some aspects under its tier 5 counterpart, it also has greater chances to learn skills each time it levels up, according to the devs. Devs made their decision on this matter after being brought all the relevant information, so I won't comment further on this.
    • 1
  9. GM_Tokaji added a post in a topic Premium Horse Skin Coupon   

    We handed family name change coupons to players for free until the 15th of March although they were not available in the game. It was done in order to help players who had usually done a mistake and could not solve it.
    The GM believed he could do the same with a Horse Appearance change coupon and did not understand that it would allow such a level of customization of the horse. In order to help him understand his mistake, I have decided to order him a custom new working outfit which should help us all to reflect on this issue. Monday will be interesting:
    • 12
  10. GM_Tokaji added a post in a topic Premium Horse Skin Coupon   

    It was an honest mistake from a GM who was trying to help a player (it does happen sometimes, even by mistake)  There is no need to blame the player who received the item as it was our mistake. 
    A mistake is however not a policy. We do not currently give horse appearance change coupons to players. You will have to wait until the coupons are made available in the game in order to get a fancy looking poney. 
    #horsegate
     
    • 7
  11. GM_Tokaji added a post in a topic One Horse Appearance Change Coupon for everyone or riot   

    It was an honest mistake from a GM who was trying to help a player (it does happen sometimes, even by mistake) 
    A mistake is however not a policy. We do not currently give horse appearance change coupons to players. You will have to wait until the coupons are made available in the game in order to get a fancy looking poney. 
    • 1
  12. GM_Tokaji added a post in a topic Cannot purchase Daum Cash /game pass issues   

    Please try logging off and on on your account, then purchase again. This should fix the "Internal server error" issue.
    • 0
  13. GM_Tokaji added a post in a topic Cannot purchase Daum Cash /game pass issues   

    Can you try using a different web browser? I will check with a Dev when he will back from lunch in a few minutes.
    • 0
  14. GM_Tokaji added a post in a topic Cannot purchase Daum Cash /game pass issues   

    Ahem. I may have forgotten to mention a reason why PayPal payment sometimes do not work. Not sure you should be in a rush to receive a reply.
    For Pearls payment errors, please refer to this topic:
    http://forum.blackdesertonline.com/index.php?/topic/75319-no-pearls-received-read-me-first/
    Long story short: the Daum Cash should be automatically credited back to your account within 24 hours if there is a Pearls purchase payment error. Please discuss this issue on this other topic.
    • 0
  15. GM_Tokaji added a topic in Technical Issues   

    Cannot purchase Daum Cash /game pass issues
    Dear players,
    Many of you have been experiencing payment errors when trying to purchase Daum Cash or even your game pass with a credit/debit card.
    Before the release of Black Desert Online, this issue mostly resulted from a lack of funds in the bank account, use of pre-paid cards (which we don't support) or simply the bank rejecting international payment (mostly for US users). And some tiny fraud prevention rules issues.
    Due to the gifting and Daum Cash purchase frauds (both a direct result from RMT), we had to modify our fraud prevention rules for credit card payments and disable gifting. This has resulted in an increase of players being unable to use their credit card to purchase Daum Cash or even a game pass. This is a temporary measure while we are deploying new tools and gathering information.
    Investigating payment issue tickets is currently tedious and sensitive since we also have fraudsters trying to slip through the net and test our fraud prevention rules. This means each payment issue ticket has to be checked by a billing GM with access to sensitive tools. We unfortunately cannot scale up easily unless we want to take the risk of compromising players' billing information and the integrity of the service. it also means that we are, in many cases, unable to provide any assistance since we cannot overrule some fraud prevention rules due to their very sensitive nature.
    We are working on modifications, but it will take some time. If you have a payment issue, the quickest fix we can recommend is to use another payment method, such as PayPal. We do not consider this as anything else but a temporary solution and sincerely apology for all the inconvenience this causes to our community.
    Please do not respond to this topic with ticket numbers, we will not offer support from the forums or through private messages on this issue. It is simply not an option currently. We expect the situation to significantly improve starting the end of next week.
    • 219 replies
    • 16,953 views