• Announcements

    • Share your Suggestions!   01/01/2016

      Greetings, Do you want to help Black Desert be the best game possible? We are constantly looking for ways to improve the game, your feedback and suggestions are a key part of this process.  Everyone is welcome to visit our Suggestion Forum and share your thoughts with the BDO Team and the community.  Below I will give some advice on how to present your suggestions to ensure you are heard. How to make sure your contribution will be taken into account: Be precise and constructive.Take the time to explain your reasoning behind a feeling or a suggestion.Check if the suggestion you have in mind has already been shared. If it's the case, you can reply to it.Ask other players or friends you know what they think of your post before you click the "Submit" button.Be realistic. To add content requires a long time, but don't feel discouraged if it takes time to see changes.  I want to thank you in advance for any suggestions provided, and we look forward to reading your contributions!
    • Forum Rules   04/24/2016

      1. Inappropriate or infringing content Kakao Games Europe does not vouch for or warrant the accuracy, completeness or usefulness of any message, article, link or comment posted by other users in the Services, and shall not be responsible for the contents of any such message, article or comment.The messages express the views of the author of the message, not necessarily the views of Kakao Games Europe. The User can report any violation of the services policies by clicking on the report icon on the Forums.The User shall not use the Service(s) to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually offensive, threatening, invasive of a person's privacy, or otherwise violating of any applicable law.The User shall not use the Service(s) to post any advertisement, link or information regarding content which infringes the Agreement.The User shall not post any copyrighted material unless the copyright is owned or licensed by the User or by Kakao Games Europe.The user shall not promote illegal or illicit activities including cheating and the use of exploits.  2. Naming policy The User shall not use on the Website, the Forums and in the Game character names, family names, guild names, clan names and/or nicknames that are:Vulgar, abusive, hateful, racist, defamatory, threatening, pornographic or sexually orientated;Referring to inappropriate parts of the human body or bodily functions;Referring to drugs or illegal activities;Related to the Nazi regime;Referring to figures or activities of religious relevanceRelated to political regimes or personalities involved or suspected of violation of human rights;Promoting violence, ethnically or national hatred;Impersonating an existing person, including Kakao Games Europe officials Violating the intellectual or industrial rights of a third party, including trademarks.The use of alternate spelling, for instance by replacing letter with number, in order to violate the above mentioned rules shall be considered a violation of the naming policy.The user will not create additional forum accounts in order to bypass any warning, suspension, ban or purport themselves as someone else.  3. Threats to the provision of the Services The User shall not make threats or attempt to disturb the provision of the Services in any way including spamming, denial of service attacks, performing actions whether alone or as a group, on the Service(s), that would affect the performances of the Service(s) or the experience of other end-users of the Services.Kakao Games Europe reserves the right to take any actions necessary deemed necessary to maintain the integrity of the Service(s).  4. Account sharing The User is not allowed to share the credentials of the User’s Account with anyone.Notwithstanding the above, Kakao Games Europe may request from you the name of your Account for events or in order to provide you customer support. However, Kakao Games Europe will never ask you for your Account password.  5. Violation of law The User undertakes to respect the legislation of the country from which the User launches the Game and accesses the Services.  6. Behavioral rules and guidelines 6.1. Thread bumping The User shall not bump own threads. Replies to own threads with the sole purpose of moving said thread to the top of the forum can lead to a warning with the possible consequence of losing writing permissions on http://forum.blackdesertonline.comIf the User wants to add more information to a post, the “EDIT” function can be used. It is permitted to reply to own posts once every 48h as long as the follow up post adds new and meaningful information related to the topic.Replies to other users posts with the sole purpose of increasing it's visibility are also considered thread bumping as well as spam and will be actioned accordingly.Normal replies to other users are not affected by the above mentioned rules.6.2. Posting Etiquette The user shall not post in all capital letters, use excessive punctuation, flamboyant fonts etc. to draw attention to its posts.Using the words Kakao, Kakao Games, Pearl Abyss or any Kakao Games Europe member’s name in a topic title is frowned on.The user shall not use misspelled versions of inappropriate words to circumvent the swear word filter. Doing so shows the User was fully aware of the nature of the word and it will be reflected in any potential penalties.6.3. Interacting with other users Post made with the sole purpose of upsetting or angering other users are not allowed. All posts have to be made in the spirit of mutual respect. The User shall not attack or insult other users for having different opinions or for making statements the User disagrees with. Challenging the opinions or statements of other users is permitted, attacking the person holding them is not. If the User finds the actions of other users in breach of the forum rules, the Report Function should be used in order to bring the case to the attention of the moderator team. The case will then be reviewed and appropriate actions will be taken. The user shall not "name and shame" other users. If a user is suspected to have broken Terms of Service / Terms of Use or taken part in fraudulent activities it should be reported directly to Kakao Games Europe by submit a support ticket.6.4. Quoting The User shall not quote posts who break the forum rules. The User is instead encouraged to use the Report Function in order to bring inappropriate content to the attention of the moderator team. Reported content will then be reviewed and appropriate actions will be taken.6.5. Abuse of Report Function The user shall not abuse the report function. The report function is intended to be used to make the moderation team aware of potential breaches of the forum rules not to get revenge on other users. If the User finds another user behaving inappropriate several times in a short time span, the Report Function can be used, highlighting one relevant post and indicating in the notes that other threads are affected too. If the User feels a thread is out of control, one post should be reported indicating in the notes the whole thread needs attention.  7. RP Forum Rules The RP Forums follow a more strict rule set. Any user wishing to participate on the RP forums is advised to review the specific rules before posting.  8. Appeal Forum Moderations Threads deemed inappropriate to a particular forum will be moved to a more appropriate forum or even removed completely. Threads that have been removed or closed are not to be re-posted. The User shall not discuss specific cases of moderated posts or disciplinary actions against users on the forum. If the User disagrees with an action taken by the moderator team, an e-mail should be send to forumdisputes@blackdesertonline.com. An uninvolved Community Manager will then review the case. 
    • IMPORTANT - REACH US IN THE NEW FORUM   05/04/2017

      Ladies and gentlemen ATTENTION please:
      It's time to move into a new house!
        As previously announced, from now on IT WON'T BE POSSIBLE TO CREATE THREADS OR REPLY in the old forums. From now on the old forums will be readable only. If you need to move/copy/migrate any post/material from here, feel free to contact the staff in the new home. We’ll be waiting for you in the NEW Forums!

      https://community.blackdesertonline.com/index.php

      *New features and amazing tools are waiting for you, even more is yet to come in the future.. just like world exploration in BDO leads to new possibilities.
      So don't be afraid about changes, click the link above and follow us!
      Enjoy and see you on the other side!  
    • WICHTIG: Das Forum zieht um!   05/04/2017

      Damen und Herren, wir bitten um Eure Aufmerksamkeit, es ist an der Zeit umzuziehen!
        Wie wir bereits angekündigt hatten, ist es ab sofort nicht mehr möglich, neue Diskussionen in diesem Forum zu starten. Um Euch Zeit zu geben, laufende Diskussionen abzuschließen, könnt Ihr noch für zwei Wochen in offenen Diskussionen antworten. Danach geht dieses Forum hier in den Ruhestand und das NEUE FORUM übernimmt vollständig.
      Das Forum hier bleibt allerdings erhalten und lesbar.   Neue und verbesserte Funktionen warten auf Euch im neuen Forum und wir arbeiten bereits an weiteren Erweiterungen.
      Wir sehen uns auf der anderen Seite!

      https://community.blackdesertonline.com/index.php Update:
      Wie angekündigt könen ab sofort in diesem Forum auch keine neuen Beiträge mehr veröffentlicht werden.
    • IMPORTANT: Le nouveau forum   05/04/2017

      Aventurières, aventuriers, votre attention s'il vous plaît, il est grand temps de déménager!
      Comme nous vous l'avons déjà annoncé précédemment, il n'est désormais plus possible de créer de nouveau sujet ni de répondre aux anciens sur ce bon vieux forum.
      Venez visiter le nouveau forum!
      https://community.blackdesertonline.com
      De nouvelles fonctionnalités ainsi que de nouveaux outils vous attendent dès à présent et d'autres arriveront prochainement! N'ayez pas peur du changement et rejoignez-nous! Amusez-vous bien et a bientôt dans notre nouveau chez nous

GM_Tokaji

BDO Team
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About GM_Tokaji

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    Advanced Member

GM_Tokaji's Activity

  1. GM_Tokaji added a post in a topic A word of caution regarding DAUM. (Updated/Resolved)   

    An announcement was made:
    http://forum.blackdesertonline.com/index.php?/topic/89471-maehwa-atanis-costume-refund-policy-change/
    I will let the CM team take it from here.
    • 0
  2. GM_Tokaji added a topic in News & Announcements   

    Maehwa Atanis costume refund policy change
    Dear players,
    The Maehwa Atanis costume was patched on the 4th of May, slightly modifying its appearance. We initially offered a Pearls refund for the costume if the player had contacted us within 48 hours as from the patch.
    It has come to our attention that many players have missed the deadline.
    We have decided to extend the deadline until the 7th of June.
    As such, players who have purchased a Maehwa Atanis costume before the 4th of May patch can request to Customer Support a refund in Pearls of their costume if they don't like the changes made to it.
    Create a ticket
    • 30 replies
    • 8,889 views
  3. GM_Tokaji added a post in a topic A word of caution regarding DAUM. (Updated/Resolved)   


    CM Tytyes came to me yesterday, begging the CS team for mercy about the Maehwa costume.
    After the patch on the 4th of May, we decided to apply a 48 hours Pearls refund policy as from the 4th of May for the Maehwa Atanis costume. It clearly appears that this time limit was too short   
    CS Team Leads discussed this topic and none of us was against extending the Pearls refund period for players who purchased this costume before the patch that occurred on the 4th of May. There were however strong discussions on how to announce it to the community: should we dress CM Tytyes in something looking like a Maehwa costume? Should we rather dress CM Jouska? Should we also make them wear the horse mask we have? Should the costume look like the old Maehwa costume or the new one? Unfortunately, we could not reach a decision. We will leave it to your imagination. Hopefully it will not turn into a rule 34.
    Players who have purchased a Maehwa costume before the patch on the 4th of March can request a refund of this costume in Pearls until the 7th of June. Players whose ticket was denied should be contacted again by a GM (but we may miss a few tickets, so don't hesitate to create a ticket if we haven't contacted you by Friday).
     
    • 4
  4. GM_Tokaji added a post in a topic Macro Question - GM Please Review   

    If you intend to you a cheating software, we will eventually catch you. 
    Razer or logitech stuff (such as G15) would be considered as convenience macros, meaning that they are not allowed by our Terms of Use but that the sanction would be a lack of support when Xignocde gets updated. If we notice something too serious with such macros, we would take more severe action.
    • 0
  5. GM_Tokaji added a post in a topic GM/CM are giving away pen gear now to "friends"?   

    The claims have been investigated by our devs in cooperation with Pearl Abyss in order to identify if any user had items that have not been released in the game yet. 
    Results from the database search were that no player had such items (including deleted items). No drama today  
    • 16
  6. GM_Tokaji added a post in a topic Premium Horse Skin Coupon   

    Thank you for the report. We are investigating it. If you see items that should not be in the game or any kind of anomaly, you can create a ticket or, if you believe a GM wrongdoing may be involved, send an email to csreview@daumgames-eu.com (note that the purpose of this email address is not to get a response to tickets faster).
    The ticket was created on the beginning of March and the reply from the GM sent on the 31st. The deadline was the ticket creation date, not the response date.
    Mistakes happen no matter how much supervision you implement and policies you create. GMs are (or at least rumored to be) human beings  
    • 2
  7. GM_Tokaji added a post in a topic Premium Horse Skin Coupon   

    Some GMs are still suffering from PTSD due to Serendia issues. We truly did everything we could and wish we could have done more. 
    • 1
  8. GM_Tokaji added a post in a topic Premium Horse Skin Coupon   

    There was already a response regarding this issue. While the pre-order horse is on some aspects under its tier 5 counterpart, it also has greater chances to learn skills each time it levels up, according to the devs. Devs made their decision on this matter after being brought all the relevant information, so I won't comment further on this.
    • 1
  9. GM_Tokaji added a post in a topic Premium Horse Skin Coupon   

    We handed family name change coupons to players for free until the 15th of March although they were not available in the game. It was done in order to help players who had usually done a mistake and could not solve it.
    The GM believed he could do the same with a Horse Appearance change coupon and did not understand that it would allow such a level of customization of the horse. In order to help him understand his mistake, I have decided to order him a custom new working outfit which should help us all to reflect on this issue. Monday will be interesting:
    • 12
  10. GM_Tokaji added a post in a topic Premium Horse Skin Coupon   

    It was an honest mistake from a GM who was trying to help a player (it does happen sometimes, even by mistake)  There is no need to blame the player who received the item as it was our mistake. 
    A mistake is however not a policy. We do not currently give horse appearance change coupons to players. You will have to wait until the coupons are made available in the game in order to get a fancy looking poney. 
    #horsegate
     
    • 7
  11. GM_Tokaji added a post in a topic One Horse Appearance Change Coupon for everyone or riot   

    It was an honest mistake from a GM who was trying to help a player (it does happen sometimes, even by mistake) 
    A mistake is however not a policy. We do not currently give horse appearance change coupons to players. You will have to wait until the coupons are made available in the game in order to get a fancy looking poney. 
    • 1
  12. GM_Tokaji added a post in a topic Cannot purchase Daum Cash /game pass issues   

    Please try logging off and on on your account, then purchase again. This should fix the "Internal server error" issue.
    • 0
  13. GM_Tokaji added a post in a topic Cannot purchase Daum Cash /game pass issues   

    Can you try using a different web browser? I will check with a Dev when he will back from lunch in a few minutes.
    • 0
  14. GM_Tokaji added a post in a topic Cannot purchase Daum Cash /game pass issues   

    Ahem. I may have forgotten to mention a reason why PayPal payment sometimes do not work. Not sure you should be in a rush to receive a reply.
    For Pearls payment errors, please refer to this topic:
    http://forum.blackdesertonline.com/index.php?/topic/75319-no-pearls-received-read-me-first/
    Long story short: the Daum Cash should be automatically credited back to your account within 24 hours if there is a Pearls purchase payment error. Please discuss this issue on this other topic.
    • 0
  15. GM_Tokaji added a topic in Technical Issues   

    Cannot purchase Daum Cash /game pass issues
    Dear players,
    Many of you have been experiencing payment errors when trying to purchase Daum Cash or even your game pass with a credit/debit card.
    Before the release of Black Desert Online, this issue mostly resulted from a lack of funds in the bank account, use of pre-paid cards (which we don't support) or simply the bank rejecting international payment (mostly for US users). And some tiny fraud prevention rules issues.
    Due to the gifting and Daum Cash purchase frauds (both a direct result from RMT), we had to modify our fraud prevention rules for credit card payments and disable gifting. This has resulted in an increase of players being unable to use their credit card to purchase Daum Cash or even a game pass. This is a temporary measure while we are deploying new tools and gathering information.
    Investigating payment issue tickets is currently tedious and sensitive since we also have fraudsters trying to slip through the net and test our fraud prevention rules. This means each payment issue ticket has to be checked by a billing GM with access to sensitive tools. We unfortunately cannot scale up easily unless we want to take the risk of compromising players' billing information and the integrity of the service. it also means that we are, in many cases, unable to provide any assistance since we cannot overrule some fraud prevention rules due to their very sensitive nature.
    We are working on modifications, but it will take some time. If you have a payment issue, the quickest fix we can recommend is to use another payment method, such as PayPal. We do not consider this as anything else but a temporary solution and sincerely apology for all the inconvenience this causes to our community.
    Please do not respond to this topic with ticket numbers, we will not offer support from the forums or through private messages on this issue. It is simply not an option currently. We expect the situation to significantly improve starting the end of next week.
    • 219 replies
    • 15,810 views