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Wiwnon added a topic in SuggestionsIssues with the SupportHello Daum and Hello Other Players,
I am having majure Issues with the Support since it seems like they refuse to work properly.
Maybe not all of the Supporters are like this, but the ones I had just seemed to not be reading my Tickets and rather just closed them as fast as possible with Excuses instead of trying to solve my Problems, allthough there even is Money involved. I am sharing this in this Thread since I think it has to be improved as soon as possible if not even immediately!
I tried to solve my Problems with patience and waited for a long time now, but it has allmost been 2 Months now and my Tickets are still not answered correctly and surely not solved.
- I opened the first Ticket on March the 13th and still did not get a Solution, allthough I paid for an Ingame-Item which I can not use!
- My Horse was bugged aswell and they did not care, allthough I paid a lot for it (Preorder Horse)!
- One GM did not even read my Ticket and just said "The Purchase took place more than 2 Days ago, so I can not help you." and just closed the Ticket, before I could answer him..
Of course it took place more than 2 Days ago since you took a couple of Weeks to answer me..
Another GM suspended me for 1 Day for a later Ticket were I got harrassed and insulted by another Player.. The funny thing about that was, that my Screenshot of the Chat was in German and it was an English-Only GM and his answer was "You responded to him, which is a Violation of our Terms."
- So I am not allowed to tell someone who insults me to leave me alone and stop insulting?
- Why do I get banned for being insulted?
- Shall I fear reporting Players with bad behaviour now since I might get banned for reporting them?
- And why did this Ticket get "solved" and my other Tickets are still being ignored or even randomly closed?
Really if this is how you treat your Customers, then I will not spend a single more cent for this game, allthough I like it very much, unless my Problems finally get solved good and I get an Apology.
I guess I will stop reporting Bugs and Exploits I find out during my playtime now aswell, since my Tickets are being ignored anyway.
Ticket IDs: 57936, 70669, 93915, 88146, 99914
If needed I can add some Screenshots.
If you still refuse to solve my Problems, I will search help in other Social Medias.
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