• Announcements

    • Share your Suggestions!   01/01/2016

      Greetings, Do you want to help Black Desert be the best game possible? We are constantly looking for ways to improve the game, your feedback and suggestions are a key part of this process.  Everyone is welcome to visit our Suggestion Forum and share your thoughts with the BDO Team and the community.  Below I will give some advice on how to present your suggestions to ensure you are heard. How to make sure your contribution will be taken into account: Be precise and constructive.Take the time to explain your reasoning behind a feeling or a suggestion.Check if the suggestion you have in mind has already been shared. If it's the case, you can reply to it.Ask other players or friends you know what they think of your post before you click the "Submit" button.Be realistic. To add content requires a long time, but don't feel discouraged if it takes time to see changes.  I want to thank you in advance for any suggestions provided, and we look forward to reading your contributions!
    • Forum Rules   04/24/2016

      1. Inappropriate or infringing content Kakao Games Europe does not vouch for or warrant the accuracy, completeness or usefulness of any message, article, link or comment posted by other users in the Services, and shall not be responsible for the contents of any such message, article or comment.The messages express the views of the author of the message, not necessarily the views of Kakao Games Europe. The User can report any violation of the services policies by clicking on the report icon on the Forums.The User shall not use the Service(s) to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually offensive, threatening, invasive of a person's privacy, or otherwise violating of any applicable law.The User shall not use the Service(s) to post any advertisement, link or information regarding content which infringes the Agreement.The User shall not post any copyrighted material unless the copyright is owned or licensed by the User or by Kakao Games Europe.The user shall not promote illegal or illicit activities including cheating and the use of exploits.  2. Naming policy The User shall not use on the Website, the Forums and in the Game character names, family names, guild names, clan names and/or nicknames that are:Vulgar, abusive, hateful, racist, defamatory, threatening, pornographic or sexually orientated;Referring to inappropriate parts of the human body or bodily functions;Referring to drugs or illegal activities;Related to the Nazi regime;Referring to figures or activities of religious relevanceRelated to political regimes or personalities involved or suspected of violation of human rights;Promoting violence, ethnically or national hatred;Impersonating an existing person, including Kakao Games Europe officials Violating the intellectual or industrial rights of a third party, including trademarks.The use of alternate spelling, for instance by replacing letter with number, in order to violate the above mentioned rules shall be considered a violation of the naming policy.The user will not create additional forum accounts in order to bypass any warning, suspension, ban or purport themselves as someone else.  3. Threats to the provision of the Services The User shall not make threats or attempt to disturb the provision of the Services in any way including spamming, denial of service attacks, performing actions whether alone or as a group, on the Service(s), that would affect the performances of the Service(s) or the experience of other end-users of the Services.Kakao Games Europe reserves the right to take any actions necessary deemed necessary to maintain the integrity of the Service(s).  4. Account sharing The User is not allowed to share the credentials of the User’s Account with anyone.Notwithstanding the above, Kakao Games Europe may request from you the name of your Account for events or in order to provide you customer support. However, Kakao Games Europe will never ask you for your Account password.  5. Violation of law The User undertakes to respect the legislation of the country from which the User launches the Game and accesses the Services.  6. Behavioral rules and guidelines 6.1. Thread bumping The User shall not bump own threads. Replies to own threads with the sole purpose of moving said thread to the top of the forum can lead to a warning with the possible consequence of losing writing permissions on http://forum.blackdesertonline.comIf the User wants to add more information to a post, the “EDIT” function can be used. It is permitted to reply to own posts once every 48h as long as the follow up post adds new and meaningful information related to the topic.Replies to other users posts with the sole purpose of increasing it's visibility are also considered thread bumping as well as spam and will be actioned accordingly.Normal replies to other users are not affected by the above mentioned rules.6.2. Posting Etiquette The user shall not post in all capital letters, use excessive punctuation, flamboyant fonts etc. to draw attention to its posts.Using the words Kakao, Kakao Games, Pearl Abyss or any Kakao Games Europe member’s name in a topic title is frowned on.The user shall not use misspelled versions of inappropriate words to circumvent the swear word filter. Doing so shows the User was fully aware of the nature of the word and it will be reflected in any potential penalties.6.3. Interacting with other users Post made with the sole purpose of upsetting or angering other users are not allowed. All posts have to be made in the spirit of mutual respect. The User shall not attack or insult other users for having different opinions or for making statements the User disagrees with. Challenging the opinions or statements of other users is permitted, attacking the person holding them is not. If the User finds the actions of other users in breach of the forum rules, the Report Function should be used in order to bring the case to the attention of the moderator team. The case will then be reviewed and appropriate actions will be taken. The user shall not "name and shame" other users. If a user is suspected to have broken Terms of Service / Terms of Use or taken part in fraudulent activities it should be reported directly to Kakao Games Europe by submit a support ticket.6.4. Quoting The User shall not quote posts who break the forum rules. The User is instead encouraged to use the Report Function in order to bring inappropriate content to the attention of the moderator team. Reported content will then be reviewed and appropriate actions will be taken.6.5. Abuse of Report Function The user shall not abuse the report function. The report function is intended to be used to make the moderation team aware of potential breaches of the forum rules not to get revenge on other users. If the User finds another user behaving inappropriate several times in a short time span, the Report Function can be used, highlighting one relevant post and indicating in the notes that other threads are affected too. If the User feels a thread is out of control, one post should be reported indicating in the notes the whole thread needs attention.  7. RP Forum Rules The RP Forums follow a more strict rule set. Any user wishing to participate on the RP forums is advised to review the specific rules before posting.  8. Appeal Forum Moderations Threads deemed inappropriate to a particular forum will be moved to a more appropriate forum or even removed completely. Threads that have been removed or closed are not to be re-posted. The User shall not discuss specific cases of moderated posts or disciplinary actions against users on the forum. If the User disagrees with an action taken by the moderator team, an e-mail should be send to forumdisputes@blackdesertonline.com. An uninvolved Community Manager will then review the case. 

      Ladies and gentlemen ATTENTION please:
      It's time to move into a new house!
        As previously announced, from now on IT WON'T BE POSSIBLE TO CREATE THREADS OR REPLY in the old forums. From now on the old forums will be readable only. If you need to move/copy/migrate any post/material from here, feel free to contact the staff in the new home. We’ll be waiting for you in the NEW Forums!


      *New features and amazing tools are waiting for you, even more is yet to come in the future.. just like world exploration in BDO leads to new possibilities.
      So don't be afraid about changes, click the link above and follow us!
      Enjoy and see you on the other side!  
    • WICHTIG: Das Forum zieht um!   05/04/2017

      Damen und Herren, wir bitten um Eure Aufmerksamkeit, es ist an der Zeit umzuziehen!
        Wie wir bereits angekündigt hatten, ist es ab sofort nicht mehr möglich, neue Diskussionen in diesem Forum zu starten. Um Euch Zeit zu geben, laufende Diskussionen abzuschließen, könnt Ihr noch für zwei Wochen in offenen Diskussionen antworten. Danach geht dieses Forum hier in den Ruhestand und das NEUE FORUM übernimmt vollständig.
      Das Forum hier bleibt allerdings erhalten und lesbar.   Neue und verbesserte Funktionen warten auf Euch im neuen Forum und wir arbeiten bereits an weiteren Erweiterungen.
      Wir sehen uns auf der anderen Seite!

      https://community.blackdesertonline.com/index.php Update:
      Wie angekündigt könen ab sofort in diesem Forum auch keine neuen Beiträge mehr veröffentlicht werden.
    • IMPORTANT: Le nouveau forum   05/04/2017

      Aventurières, aventuriers, votre attention s'il vous plaît, il est grand temps de déménager!
      Comme nous vous l'avons déjà annoncé précédemment, il n'est désormais plus possible de créer de nouveau sujet ni de répondre aux anciens sur ce bon vieux forum.
      Venez visiter le nouveau forum!
      De nouvelles fonctionnalités ainsi que de nouveaux outils vous attendent dès à présent et d'autres arriveront prochainement! N'ayez pas peur du changement et rejoignez-nous! Amusez-vous bien et a bientôt dans notre nouveau chez nous


BDO Team
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About GM_Salome

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    Game Master

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GM_Salome's Activity

  1. GM_Salome added a post in a topic Anyone willing to gift the game for Polar Bear and Pearls?   

    Just FYI - it makes no difference which region the person you gift the game to plays (since you can access both with same account anyway). Once the lvl condition is met, you're good for the reward ^^
    • 1
  2. GM_Salome added a post in a topic Game won't start   

    Can you send me your ticket number by private message? I'll have a look what's going on, however please note you're not being ignored, we're just dealing with a large volume of tickets currently.
    Depends where you've installed BDO. Could look like this:

    where whole 'cache' has to be deleted.
    • 1
  3. GM_Salome added a post in a topic Time to quit?   

    Please check my update in your other thread.
    • 1
  4. GM_Salome added a post in a topic Game won't start   

    I'm not sure if you did the cache clear correctly, please try the following:
    Make sure that you have enough free disk space on your HDD/SSD (40gb for installer - another 40gb for the client)Delete the UserCache folder in "Documents" -> "Black Desert"Delete the Cache folder in your game installation folder.Delete the service.ini in your game installation folder (if present). Delete the service.ini in your game installation/bin64 folder (if present). 
    Deleting the cache will result in parts of the UI and settings being reset.
    Following this method should also fix almost any future graphical or keybinding issues you may experience too.
    If this still doesn't fix the issue, you can attempt a file repair:
    Start the launcher and click on the cogwheel icon on the top-right corner of the window.Press on the "Click To Start" button, right next to the "Repair Mode". (See the screenshot below).
    Press on the "Yes" button below: 
    Please note that, it may look like it is (re)downloading a massive amount of data but will only download damaged files after checking the whole install. It can take 5-30 minutes depending on your network and PC condition.

    If the above doesn't help, I would strongly recommend making a ticket in the technical section (https://blackdesert.zendesk.com/hc/en-us/requests/new?ticket_form_id=9080). I'm sure one of our specialists will be able to assist you better.
    • 1
  5. GM_Salome added a post in a topic Post Pics of your couples! Spring is in the air!   

    I was fortunate enough to be there when the big question was popped ^^

     Well done guys, best wishes!
    • 8
  6. GM_Salome added a post in a topic Looking For RolePlayers   

    I can see you've taken up roleplaying a villain. The dark side calls to you, wayward son. Join us! *grins*
    • 3
  7. GM_Salome added a post in a topic Stuck in first quest ("Research and Contemplation")   

    Thanks for letting us know it's working for you now  Really glad to hear that!
    • 0
  8. GM_Salome added a post in a topic Lost my Game Access after changing my EMAIL wtf.. GM help   

    It's because we've changed your email to the one you requested... and it's not the same email as on the screenshot above. No worries, we can easily fix it, I will update your ticket now
    I have also removed some of those screens so that your account is more secure.
    • 0
  9. GM_Salome added a post in a topic BDO EU GAMESCOME GEAR INCLUDED IN INFOGRAPH   

    Just a little debunk: Gamescom build did not influence those results in any way, sorry guys!
    • 2
  10. GM_Salome added a post in a topic Stuck in first quest ("Research and Contemplation")   

    Small update - we're currently investigating the issue and hopefully we'll have a fix soon. Thank you for all the information provided!
    • 2
  11. GM_Salome added a post in a topic What song are you currently listening to?   

    *chips in* 
    • 0
  12. GM_Salome added a post in a topic Particle effects not showing up   

    Please check if you have the following option ticked: 

    That would be the culprit
    • 0
  13. GM_Salome added a post in a topic Event Login Issues   

    Jan 12 - Feb 15 was the period when you can stamp and therefore claim your reward.
    All days that were stamped, but you didn't take out the reward from calendar to your inventory for whatever reason - can be received until the maintenance on Feb 22 starts.
    I'm sorry about the days you missed out on, but the event is working as intended and there is no bug.
    • 0
  14. GM_Salome added a post in a topic Black Spirit Quest Bugged "Unknown Energy"   

    The quest is not bugged - in fact I completed it last night on one of my alts. You're simply looking for completion point in the wrong place - it is not on the top of the tower, but literally near the building  I would suggest having a good look around on the ground, and especially *cough* behind *cough* the building - as soon as you're close enough, you will get an interractable icon on a structure.
    Good luck on your adventures!
    • 1
  15. GM_Salome added a post in a topic Stuck in first quest ("Research and Contemplation")   

    Hi guys,
    I have a few suggestions:
    - check your quest options here

    and make sure 'all quests' is ticked, like this:

    then check again with your black spirit by summoning it
    - if the above doesn't work, check your other characters - sometimes one of them already has that quest accepted - try to complete or abandon it there, then relog to the desired character and check with black spirit
    I hope this helps
    • 0