• Announcements

    • Share your Suggestions!   01/01/2016

      Greetings, Do you want to help Black Desert be the best game possible? We are constantly looking for ways to improve the game, your feedback and suggestions are a key part of this process.  Everyone is welcome to visit our Suggestion Forum and share your thoughts with the BDO Team and the community.  Below I will give some advice on how to present your suggestions to ensure you are heard. How to make sure your contribution will be taken into account: Be precise and constructive.Take the time to explain your reasoning behind a feeling or a suggestion.Check if the suggestion you have in mind has already been shared. If it's the case, you can reply to it.Ask other players or friends you know what they think of your post before you click the "Submit" button.Be realistic. To add content requires a long time, but don't feel discouraged if it takes time to see changes.  I want to thank you in advance for any suggestions provided, and we look forward to reading your contributions!
    • Forum Rules   04/24/2016

      1. Inappropriate or infringing content Kakao Games Europe does not vouch for or warrant the accuracy, completeness or usefulness of any message, article, link or comment posted by other users in the Services, and shall not be responsible for the contents of any such message, article or comment.The messages express the views of the author of the message, not necessarily the views of Kakao Games Europe. The User can report any violation of the services policies by clicking on the report icon on the Forums.The User shall not use the Service(s) to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually offensive, threatening, invasive of a person's privacy, or otherwise violating of any applicable law.The User shall not use the Service(s) to post any advertisement, link or information regarding content which infringes the Agreement.The User shall not post any copyrighted material unless the copyright is owned or licensed by the User or by Kakao Games Europe.The user shall not promote illegal or illicit activities including cheating and the use of exploits.  2. Naming policy The User shall not use on the Website, the Forums and in the Game character names, family names, guild names, clan names and/or nicknames that are:Vulgar, abusive, hateful, racist, defamatory, threatening, pornographic or sexually orientated;Referring to inappropriate parts of the human body or bodily functions;Referring to drugs or illegal activities;Related to the Nazi regime;Referring to figures or activities of religious relevanceRelated to political regimes or personalities involved or suspected of violation of human rights;Promoting violence, ethnically or national hatred;Impersonating an existing person, including Kakao Games Europe officials Violating the intellectual or industrial rights of a third party, including trademarks.The use of alternate spelling, for instance by replacing letter with number, in order to violate the above mentioned rules shall be considered a violation of the naming policy.The user will not create additional forum accounts in order to bypass any warning, suspension, ban or purport themselves as someone else.  3. Threats to the provision of the Services The User shall not make threats or attempt to disturb the provision of the Services in any way including spamming, denial of service attacks, performing actions whether alone or as a group, on the Service(s), that would affect the performances of the Service(s) or the experience of other end-users of the Services.Kakao Games Europe reserves the right to take any actions necessary deemed necessary to maintain the integrity of the Service(s).  4. Account sharing The User is not allowed to share the credentials of the User’s Account with anyone.Notwithstanding the above, Kakao Games Europe may request from you the name of your Account for events or in order to provide you customer support. However, Kakao Games Europe will never ask you for your Account password.  5. Violation of law The User undertakes to respect the legislation of the country from which the User launches the Game and accesses the Services.  6. Behavioral rules and guidelines 6.1. Thread bumping The User shall not bump own threads. Replies to own threads with the sole purpose of moving said thread to the top of the forum can lead to a warning with the possible consequence of losing writing permissions on http://forum.blackdesertonline.comIf the User wants to add more information to a post, the “EDIT” function can be used. It is permitted to reply to own posts once every 48h as long as the follow up post adds new and meaningful information related to the topic.Replies to other users posts with the sole purpose of increasing it's visibility are also considered thread bumping as well as spam and will be actioned accordingly.Normal replies to other users are not affected by the above mentioned rules.6.2. Posting Etiquette The user shall not post in all capital letters, use excessive punctuation, flamboyant fonts etc. to draw attention to its posts.Using the words Kakao, Kakao Games, Pearl Abyss or any Kakao Games Europe member’s name in a topic title is frowned on.The user shall not use misspelled versions of inappropriate words to circumvent the swear word filter. Doing so shows the User was fully aware of the nature of the word and it will be reflected in any potential penalties.6.3. Interacting with other users Post made with the sole purpose of upsetting or angering other users are not allowed. All posts have to be made in the spirit of mutual respect. The User shall not attack or insult other users for having different opinions or for making statements the User disagrees with. Challenging the opinions or statements of other users is permitted, attacking the person holding them is not. If the User finds the actions of other users in breach of the forum rules, the Report Function should be used in order to bring the case to the attention of the moderator team. The case will then be reviewed and appropriate actions will be taken. The user shall not "name and shame" other users. If a user is suspected to have broken Terms of Service / Terms of Use or taken part in fraudulent activities it should be reported directly to Kakao Games Europe by submit a support ticket.6.4. Quoting The User shall not quote posts who break the forum rules. The User is instead encouraged to use the Report Function in order to bring inappropriate content to the attention of the moderator team. Reported content will then be reviewed and appropriate actions will be taken.6.5. Abuse of Report Function The user shall not abuse the report function. The report function is intended to be used to make the moderation team aware of potential breaches of the forum rules not to get revenge on other users. If the User finds another user behaving inappropriate several times in a short time span, the Report Function can be used, highlighting one relevant post and indicating in the notes that other threads are affected too. If the User feels a thread is out of control, one post should be reported indicating in the notes the whole thread needs attention.  7. RP Forum Rules The RP Forums follow a more strict rule set. Any user wishing to participate on the RP forums is advised to review the specific rules before posting.  8. Appeal Forum Moderations Threads deemed inappropriate to a particular forum will be moved to a more appropriate forum or even removed completely. Threads that have been removed or closed are not to be re-posted. The User shall not discuss specific cases of moderated posts or disciplinary actions against users on the forum. If the User disagrees with an action taken by the moderator team, an e-mail should be send to forumdisputes@blackdesertonline.com. An uninvolved Community Manager will then review the case. 

GM_Dew

BDO Team
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About GM_Dew

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    Game Master

GM_Dew's Activity

  1. GM_Dew added a post in a topic Non-daily 'dailies'?   

    The Black Spirit dailies also depend on what location your character currently is. For Calpheon quests you'll need to be in the Calpheon area for example.
    Some of those dailies are also level-restricted, and can't be accepted above lvl 56.
    Best regards,
    GM Dew
    • 1
  2. GM_Dew added a post in a topic Non-daily 'dailies'?   

    Did you by any chance complete one of the following quests?
    [Daily Quest Graduation] Giants and Manshas[Daily Quest Graduation] Helms and Manes[Daily Quest Graduation] Wandering Rogues and Abandoned Iron MineThis would cause those daily quests to stop appearing.
    Besides that, it's possible that the maintenance reset your quest filter preferences, which causes the daily quests to be hidden. You can toggle your quest preferences on/off by opening the questwindow (press O) and clicking the icons on the bottom.
    If you cannot seem to accept a certain quest, while your friends can, make sure that all of your quest preferences are ticked "on". They will be grey if they are off, and orange if they are on.

    Best regards,
    GM Dew
    • 2
  3. GM_Dew added a post in a topic Ragged Clothing   

    That looks like a serious issue. If repairing your game client doesn't work, could you send in a ticket into the Technical category so our Tech team can take a look at it?
    Best regards,
    GM Dew
    • 0
  4. GM_Dew added a post in a topic Ragged Clothing   

    Could you try clearing your gamecache files as outlined in this guide?
    https://blackdesert.zendesk.com/hc/en-us/articles/212549709-Clearing-your-gamecache
    Best regards,
    GM Dew
    • 0
  5. GM_Dew added a post in a topic 7 Day Value Pack Merv's Palette not working!   

    Just the Merv's Palette from the Event Value Pack (7 Days) is not working. All other Value Packs should have a working Merv's Palette.
    Love the headphones in your avatar by the way  I have a pair myself too!
    Best regards,
    GM Dew
    • 1
  6. GM_Dew added a post in a topic 7 Day Value Pack Merv's Palette not working!   

    The Value Pack buff should work normally for everything except the Merv's Palette buff, which is solved by activating the Merv's Palette separately.
    Best regards,
    GM Dew
    • 1
  7. GM_Dew added a post in a topic New Pet in Korea   

    You're not getting any of them! They're all mine!!
    *hides all of the bunnies in my room*
    Best regards,
    GM Dew
    • 14
  8. GM_Dew added a post in a topic Skill tooltip damage difference *   

    Our QA team has since tested this as well, and could confirm that we currently have the same damage values as the Korean version.
    Best regards,
    GM Dew
    • 0
  9. GM_Dew added a post in a topic Coherent UI is killing this game   

    I can confirm that PA is currently looking into this.
    However, I have no information about a possible fix yet.
    Best regards,
    GM Dew
    • 1
  10. GM_Dew added a post in a topic Can not get help from support (GM PLEASE HELP)   

    Hi there,
    We're already looking into your ticket, which is the reason why we're merging your tickets into 1. Please stop creating new tickets, topics and forum PMs for the same issue.
    Best regards,
    GM Dew
    • 1
  11. GM_Dew added a post in a topic Is there an official source on how pre-orders work?   

    If your pre-order doesn't work, it may be for one of the following reasons:
    After you register a pre-order, it can take some time for it to become active.Another player has pre-ordered the same item at a higher price, in which case it will be sold to them instead.If you are trying to buy a piece of equipment, please note that pre-orders are enhancement-dependant. So if you place a pre-order for a +2 equipment item, and someone lists a +3 equipment item, your pre-order will not count for that.Regardless of the above, there is also always a chance that an item will skip the pre-order phase and go directly onto the marketplace as a normal sale. This is an intended game mechanic.
    Please keep in mind that player-to-player trade is not a feature in our game, and the marketplace pre-order system is not designed to be a workaround for this.
    You can find more information about that here: 
    http://forum.blackdesertonline.com/index.php?/topic/134263-boss-gear-for-pearl/&page=2#comment-1861211
    Pre-orders are not region (in-game region) or channel-specific.
    Best regards,
    GM Dew
    • 7
  12. GM_Dew added a post in a topic [BUG] Offre limitée inaccessible   

    Nous avons rencontré quelques soucis techniques la nuit dernière, qui a provoqué un mauvais affichage du prix des packs de jeu en €9.99 / $9.99 et les boutons n'étaient pas fonctionnels. Nous nous excusons sincèrement pour ces problèmes, nous les avons depuis réparés. Les prix sont désormais correctement affiché, et les boutons fonctionnent normalement.
    Nous avons réalisé que ces problèmes sont arrivés dès la fin des prix soldés, qui du coup vous a empêché de pouvoir profiter de nos offes. A cause de cela, nous avons décidé d'étendre la période des soldes sur nos pack de jeux jusqu'au 20 Mars 09:00 UTC.
    Vous devriez pouvoir à nouveau acheter un pack jeu sur notre page d'achat, avec les prix soldés: https://blackdesertonline.com/shop/GamePass.html 
    Si vous continuez à rencontrer des problèmes de paiement, veuillez envoyer un mail à support@paymentwall.com en décrivant votre problème, puisque les investigations de paiements sont traités par Paymentawall directement.
    Additionnellement, si vous avez accidentellement acheté le mauvais pack à cause des problèmes ci-dessus, veuillez aussi contacter support@paymentwall.com. Ils pourront rembourser votre pack de jeu afin que vous puissiez racheter le bon.
    Merci pour votre compréhension.
    Cordialement,
    GM Dew
    • 2
  13. GM_Dew added a post in a topic Can't buy Explorer pack?   

    We had some technical issues last night, which caused all game packages to be wrongly displayed as €9.99 / $9.99 and the buttons not to be working. We sincerely apologise for these issues and have since fixed them. The prices are being displayed correctly now, and the buttons will function normally.
    We realise that these issues happened right as our sales were ending, which caused many of you to miss out on our sales deals. Because of this, we have decided to extend the sales on our game packages until March 20th 09:00 UTC.
    You should be able to purchase the game again normally now on our purchase page, at the sale prices: https://blackdesertonline.com/shop/GamePass.html 
    If you are still experiencing payment issues, please send a new mail to support@paymentwall.com describing your issue, as payment inquiries are now handled by Paymentwall directly.
    Furthermore, if you accidentally bought the wrong package due to the above issues, please also contact support@paymentwall.com. They will be able to refund your game package so that you can re-buy the correct one.
    Thank you for your understanding. If you have any other issues, please let us know and we'll be more than happy to help you.
    Best regards,
    GM Dew
    • 0
  14. GM_Dew added a post in a topic Buying Packages   

    We had some technical issues last night, which caused all game packages to be wrongly displayed as €9.99 / $9.99 and the buttons not to be working. We sincerely apologise for these issues and have since fixed them. The prices are being displayed correctly now, and the buttons will function normally.
    We realise that these issues happened right as our sales were ending, which caused many of you to miss out on our sales deals. Because of this, we have decided to extend the sales on our game packages until March 20th 09:00 UTC.
    You should be able to purchase the game again normally now on our purchase page, at the sale prices: https://blackdesertonline.com/shop/GamePass.html 
    If you are still experiencing payment issues, please send a new mail to support@paymentwall.com describing your issue, as payment inquiries are now handled by Paymentwall directly.
    Furthermore, if you accidentally bought the wrong package due to the above issues, please also contact support@paymentwall.com. They will be able to refund your game package so that you can re-buy the correct one.
    Thank you for your understanding. If you have any other issues, please let us know and we'll be more than happy to help you.
    Best regards,
    GM Dew
    • 2
  15. GM_Dew added a post in a topic Skill tooltip damage difference *   

    Thank you for reporting this. I have forwarded it to our Localisation team.
    We really appreciate these reports as they help us make the game better! While we do not have an ETA as to when this will be resolved we advise you to keep an eye out on the forums for future patch notes and maintenance updates.
    Best regards,
    GM Dew
    • 0