• Announcements

    • Share your Suggestions!   01/01/2016

      Greetings, Do you want to help Black Desert be the best game possible? We are constantly looking for ways to improve the game, your feedback and suggestions are a key part of this process.  Everyone is welcome to visit our Suggestion Forum and share your thoughts with the BDO Team and the community.  Below I will give some advice on how to present your suggestions to ensure you are heard. How to make sure your contribution will be taken into account: Be precise and constructive.Take the time to explain your reasoning behind a feeling or a suggestion.Check if the suggestion you have in mind has already been shared. If it's the case, you can reply to it.Ask other players or friends you know what they think of your post before you click the "Submit" button.Be realistic. To add content requires a long time, but don't feel discouraged if it takes time to see changes.  I want to thank you in advance for any suggestions provided, and we look forward to reading your contributions!
    • Forum Rules   04/24/2016

      1. Inappropriate or infringing content Kakao Games Europe does not vouch for or warrant the accuracy, completeness or usefulness of any message, article, link or comment posted by other users in the Services, and shall not be responsible for the contents of any such message, article or comment.The messages express the views of the author of the message, not necessarily the views of Kakao Games Europe. The User can report any violation of the services policies by clicking on the report icon on the Forums.The User shall not use the Service(s) to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually offensive, threatening, invasive of a person's privacy, or otherwise violating of any applicable law.The User shall not use the Service(s) to post any advertisement, link or information regarding content which infringes the Agreement.The User shall not post any copyrighted material unless the copyright is owned or licensed by the User or by Kakao Games Europe.The user shall not promote illegal or illicit activities including cheating and the use of exploits.  2. Naming policy The User shall not use on the Website, the Forums and in the Game character names, family names, guild names, clan names and/or nicknames that are:Vulgar, abusive, hateful, racist, defamatory, threatening, pornographic or sexually orientated;Referring to inappropriate parts of the human body or bodily functions;Referring to drugs or illegal activities;Related to the Nazi regime;Referring to figures or activities of religious relevanceRelated to political regimes or personalities involved or suspected of violation of human rights;Promoting violence, ethnically or national hatred;Impersonating an existing person, including Kakao Games Europe officials Violating the intellectual or industrial rights of a third party, including trademarks.The use of alternate spelling, for instance by replacing letter with number, in order to violate the above mentioned rules shall be considered a violation of the naming policy.The user will not create additional forum accounts in order to bypass any warning, suspension, ban or purport themselves as someone else.  3. Threats to the provision of the Services The User shall not make threats or attempt to disturb the provision of the Services in any way including spamming, denial of service attacks, performing actions whether alone or as a group, on the Service(s), that would affect the performances of the Service(s) or the experience of other end-users of the Services.Kakao Games Europe reserves the right to take any actions necessary deemed necessary to maintain the integrity of the Service(s).  4. Account sharing The User is not allowed to share the credentials of the User’s Account with anyone.Notwithstanding the above, Kakao Games Europe may request from you the name of your Account for events or in order to provide you customer support. However, Kakao Games Europe will never ask you for your Account password.  5. Violation of law The User undertakes to respect the legislation of the country from which the User launches the Game and accesses the Services.  6. Behavioral rules and guidelines 6.1. Thread bumping The User shall not bump own threads. Replies to own threads with the sole purpose of moving said thread to the top of the forum can lead to a warning with the possible consequence of losing writing permissions on http://forum.blackdesertonline.comIf the User wants to add more information to a post, the “EDIT” function can be used. It is permitted to reply to own posts once every 48h as long as the follow up post adds new and meaningful information related to the topic.Replies to other users posts with the sole purpose of increasing it's visibility are also considered thread bumping as well as spam and will be actioned accordingly.Normal replies to other users are not affected by the above mentioned rules.6.2. Posting Etiquette The user shall not post in all capital letters, use excessive punctuation, flamboyant fonts etc. to draw attention to its posts.Using the words Kakao, Kakao Games, Pearl Abyss or any Kakao Games Europe member’s name in a topic title is frowned on.The user shall not use misspelled versions of inappropriate words to circumvent the swear word filter. Doing so shows the User was fully aware of the nature of the word and it will be reflected in any potential penalties.6.3. Interacting with other users Post made with the sole purpose of upsetting or angering other users are not allowed. All posts have to be made in the spirit of mutual respect. The User shall not attack or insult other users for having different opinions or for making statements the User disagrees with. Challenging the opinions or statements of other users is permitted, attacking the person holding them is not. If the User finds the actions of other users in breach of the forum rules, the Report Function should be used in order to bring the case to the attention of the moderator team. The case will then be reviewed and appropriate actions will be taken. The user shall not "name and shame" other users. If a user is suspected to have broken Terms of Service / Terms of Use or taken part in fraudulent activities it should be reported directly to Kakao Games Europe by submit a support ticket.6.4. Quoting The User shall not quote posts who break the forum rules. The User is instead encouraged to use the Report Function in order to bring inappropriate content to the attention of the moderator team. Reported content will then be reviewed and appropriate actions will be taken.6.5. Abuse of Report Function The user shall not abuse the report function. The report function is intended to be used to make the moderation team aware of potential breaches of the forum rules not to get revenge on other users. If the User finds another user behaving inappropriate several times in a short time span, the Report Function can be used, highlighting one relevant post and indicating in the notes that other threads are affected too. If the User feels a thread is out of control, one post should be reported indicating in the notes the whole thread needs attention.  7. RP Forum Rules The RP Forums follow a more strict rule set. Any user wishing to participate on the RP forums is advised to review the specific rules before posting.  8. Appeal Forum Moderations Threads deemed inappropriate to a particular forum will be moved to a more appropriate forum or even removed completely. Threads that have been removed or closed are not to be re-posted. The User shall not discuss specific cases of moderated posts or disciplinary actions against users on the forum. If the User disagrees with an action taken by the moderator team, an e-mail should be send to forumdisputes@blackdesertonline.com. An uninvolved Community Manager will then review the case. 

GM_Dew

BDO Team
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About GM_Dew

  • Rank
    Game Master

GM_Dew's Activity

  1. GM_Dew added a post in a topic Locked Out of Guild Stable Keeper Knowledge   

    The remainder of NPCs with this issue should be fixed during tomorrow's maintenance as well. Let me know which NPCs still do not work after this.
    Best regards,
    GM Dew
    • 1
  2. GM_Dew added a post in a topic DK Awakening next week 12 April   

    I can confirm that the PEN accessories from the infographic did not include the ones from the Gamescom build, as those accounts were on a different server alltogether, and not linked to our EU server.
    Best regards,
    GM Dew
    • 0
  3. GM_Dew added a post in a topic DK Awakening next week 12 April   

    Don't shoot the messenger.  
    Best regards,
    GM Dew
    • 5
  4. GM_Dew added a post in a topic epic chat delay   

    Looks like we had a small server hiccup,which should be fixed now. I apologise for the inconvenience and thank you for your patience.
    Best regards,
    GM Dew
    • 0
  5. GM_Dew added a post in a topic Black Sprirt Fishing Quest Bugged?   

    My apologies for the lack of update on this topic.
    The "Chief of Velia" quest has been removed from our version and is no longer a prerequisite for the fishing quests. You are able to start the fishing quests at the NPCs near Velia dock at any time now.
    Best regards,
    GM Dew
    • 0
  6. GM_Dew added a post in a topic MY OPRAH MOMENT! YOU GET A GAME!   

    It is not possible to gift your game package to another account if what you bought is not a Gift Package.
    If you wish to request a refund for that second Traveler's Pack, please send a mail to support@paymentwall.com describing your issue, as payment inquiries are now handled by Paymentwall directly.
    Best regards,
    GM Dew
    • 0
  7. GM_Dew added a post in a topic Can't post on beauty album   

    I've forwarded this to our database technicians again, and they have confirmed that the issue has returned. We will try to get it fixed before the weekend, however it's possible that it may last until Monday.
    Best regards,
    GM Dew
    • 0
  8. GM_Dew added a post in a topic Daum was never involved in gaming to begin with   

    It's alright.  
    To perhaps answer some questions of the topic creator: No, we do not have any game developers on staff in the Kakao Games office here. We are merely the publisher, and all game development is done by Pearl Abyss in Korea.
    All of us are gamers though, and most of the GMs and CMs have been following Black Desert specifically since its release in Korea. A lot of us have been playing in the Korean version even before it was released for EU/NA, so we already had experience with the game before we were hired.
    Best regards,
    GM Dew
    • 3
  9. GM_Dew added a post in a topic Daum was never involved in gaming to begin with   

    Well not all of us look like this.
    Best regards,
    GM Dew
    • 0
  10. GM_Dew added a post in a topic Can't post on beauty album   

    I can see that your ticket was sent on Wednesday. We recognised an issue on our side with the Beauty Album yesterday and fixed it. Can you see if it's working now for you?
    Best regards,
    GM Dew
    • 0
  11. GM_Dew added a post in a topic Can't post on beauty album   

    Thanks for reporting this and tagging me. I've forwarded it to our database technicians, and the issue should be fixed now.
    Best regards,
    GM Dew
    • 0
  12. GM_Dew added a post in a topic Anniversary Gratitude Event [Updated - 3/28/2017]   

    Small update to the House Fame Event: the rewards will be distributed during next week's maintenance instead of today.
    Best regards,
    GM Dew
    • 2
  13. GM_Dew added a post in a topic Why is the support so bad?   

    It was communicated to all players affected, directly through their ticket. We have also posted this through Twitter and the forum.
    Where else would you suggest we post this?
    Best regards,
    GM Dew
    • 2
  14. GM_Dew added a post in a topic Why is the support so bad?   

    That was a mass reply of mine sent to all of the tickets at once. It means your ticket has not been looked into yet, but we will get to it as soon as possible!
    Best regards,
    GM Dew
    • 1
  15. GM_Dew added a post in a topic BDO thinks my worker is a horse...   

    Well, all of his friends do call him a Stallion!
    On a more serious note, can you try clearing your game cache to fix the issue?
    Best regards,
    GM Dew
    • 1