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    • Share your Suggestions!   01/01/2016

      Greetings, Do you want to help Black Desert be the best game possible? We are constantly looking for ways to improve the game, your feedback and suggestions are a key part of this process.  Everyone is welcome to visit our Suggestion Forum and share your thoughts with the BDO Team and the community.  Below I will give some advice on how to present your suggestions to ensure you are heard. How to make sure your contribution will be taken into account: Be precise and constructive.Take the time to explain your reasoning behind a feeling or a suggestion.Check if the suggestion you have in mind has already been shared. If it's the case, you can reply to it.Ask other players or friends you know what they think of your post before you click the "Submit" button.Be realistic. To add content requires a long time, but don't feel discouraged if it takes time to see changes.  I want to thank you in advance for any suggestions provided, and we look forward to reading your contributions!
    • Forum Rules   04/24/2016

      1. Inappropriate or infringing content Kakao Games Europe does not vouch for or warrant the accuracy, completeness or usefulness of any message, article, link or comment posted by other users in the Services, and shall not be responsible for the contents of any such message, article or comment.The messages express the views of the author of the message, not necessarily the views of Kakao Games Europe. The User can report any violation of the services policies by clicking on the report icon on the Forums.The User shall not use the Service(s) to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually offensive, threatening, invasive of a person's privacy, or otherwise violating of any applicable law.The User shall not use the Service(s) to post any advertisement, link or information regarding content which infringes the Agreement.The User shall not post any copyrighted material unless the copyright is owned or licensed by the User or by Kakao Games Europe.The user shall not promote illegal or illicit activities including cheating and the use of exploits.  2. Naming policy The User shall not use on the Website, the Forums and in the Game character names, family names, guild names, clan names and/or nicknames that are:Vulgar, abusive, hateful, racist, defamatory, threatening, pornographic or sexually orientated;Referring to inappropriate parts of the human body or bodily functions;Referring to drugs or illegal activities;Related to the Nazi regime;Referring to figures or activities of religious relevanceRelated to political regimes or personalities involved or suspected of violation of human rights;Promoting violence, ethnically or national hatred;Impersonating an existing person, including Kakao Games Europe officials Violating the intellectual or industrial rights of a third party, including trademarks.The use of alternate spelling, for instance by replacing letter with number, in order to violate the above mentioned rules shall be considered a violation of the naming policy.The user will not create additional forum accounts in order to bypass any warning, suspension, ban or purport themselves as someone else.  3. Threats to the provision of the Services The User shall not make threats or attempt to disturb the provision of the Services in any way including spamming, denial of service attacks, performing actions whether alone or as a group, on the Service(s), that would affect the performances of the Service(s) or the experience of other end-users of the Services.Kakao Games Europe reserves the right to take any actions necessary deemed necessary to maintain the integrity of the Service(s).  4. Account sharing The User is not allowed to share the credentials of the User’s Account with anyone.Notwithstanding the above, Kakao Games Europe may request from you the name of your Account for events or in order to provide you customer support. However, Kakao Games Europe will never ask you for your Account password.  5. Violation of law The User undertakes to respect the legislation of the country from which the User launches the Game and accesses the Services.  6. Behavioral rules and guidelines 6.1. Thread bumping The User shall not bump own threads. Replies to own threads with the sole purpose of moving said thread to the top of the forum can lead to a warning with the possible consequence of losing writing permissions on http://forum.blackdesertonline.comIf the User wants to add more information to a post, the “EDIT” function can be used. It is permitted to reply to own posts once every 48h as long as the follow up post adds new and meaningful information related to the topic.Replies to other users posts with the sole purpose of increasing it's visibility are also considered thread bumping as well as spam and will be actioned accordingly.Normal replies to other users are not affected by the above mentioned rules.6.2. Posting Etiquette The user shall not post in all capital letters, use excessive punctuation, flamboyant fonts etc. to draw attention to its posts.Using the words Kakao, Kakao Games, Pearl Abyss or any Kakao Games Europe member’s name in a topic title is frowned on.The user shall not use misspelled versions of inappropriate words to circumvent the swear word filter. Doing so shows the User was fully aware of the nature of the word and it will be reflected in any potential penalties.6.3. Interacting with other users Post made with the sole purpose of upsetting or angering other users are not allowed. All posts have to be made in the spirit of mutual respect. The User shall not attack or insult other users for having different opinions or for making statements the User disagrees with. Challenging the opinions or statements of other users is permitted, attacking the person holding them is not. If the User finds the actions of other users in breach of the forum rules, the Report Function should be used in order to bring the case to the attention of the moderator team. The case will then be reviewed and appropriate actions will be taken. The user shall not "name and shame" other users. If a user is suspected to have broken Terms of Service / Terms of Use or taken part in fraudulent activities it should be reported directly to Kakao Games Europe by submit a support ticket.6.4. Quoting The User shall not quote posts who break the forum rules. The User is instead encouraged to use the Report Function in order to bring inappropriate content to the attention of the moderator team. Reported content will then be reviewed and appropriate actions will be taken.6.5. Abuse of Report Function The user shall not abuse the report function. The report function is intended to be used to make the moderation team aware of potential breaches of the forum rules not to get revenge on other users. If the User finds another user behaving inappropriate several times in a short time span, the Report Function can be used, highlighting one relevant post and indicating in the notes that other threads are affected too. If the User feels a thread is out of control, one post should be reported indicating in the notes the whole thread needs attention.  7. RP Forum Rules The RP Forums follow a more strict rule set. Any user wishing to participate on the RP forums is advised to review the specific rules before posting.  8. Appeal Forum Moderations Threads deemed inappropriate to a particular forum will be moved to a more appropriate forum or even removed completely. Threads that have been removed or closed are not to be re-posted. The User shall not discuss specific cases of moderated posts or disciplinary actions against users on the forum. If the User disagrees with an action taken by the moderator team, an e-mail should be send to forumdisputes@blackdesertonline.com. An uninvolved Community Manager will then review the case. 

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Content tagged 'crash'

Found 216 results


  1. Post on New event- game Freezing? in Technical Issues

    By Zodiark, posted
    Hey bdo team,
    So i was play pretty well since before the new event came, and after the new Cherry Blossom event came my game for some reason started to have random freezes.
    I start the game all good and play a little and then it freezes the sound still plays but the image just stops :V and the only thing i can do is force close the game.
    My log files from the game are attached here, don't know if it will be of any use  put i would really like to be able to play without have to close and reopen the game every little time
  2. Jaho.
    Nun, vor ungefähr 8 Tagen hat meine alte Grafikkarte den geist aufgegeben. Um die neue zu schützen (dieselbe Graka) habe ich den PC neu aufgelegt, alles neu runtergeladen etc. darunter BDO. Nur ist jetzt das Problem, ich kann nur das Spiel starten, jedoch nicht spielen. Ich habe die gleichen Einstellungen, den gleichen PC wie vorher und kann dennoch nicht spielen. Sobald ich einen Charakter auswähle: Crash. Sofort connecten? Crash! Ich raff es nicht. Das Spiel lief vorher einigermaßen flüssig, nicht die ersten 2 Minuten aber sobald alles geladen hatte, aber jetzt nicht mehr? Auch keine Fehlermeldungen.
    Das ist doch zum Mäusemelken!
    CPU I7 3,4Ghz 4 Kern, GTX 780 Zotac, 8Gb Arbeitsspeicher... ich will wieder zocken! Ist ja nicht so das ich meine Tägliche Belohnungen verpasst habe... RIP 100 Millionen :<
    Könnte es sein, das meine alte schon übertaktet war? Ich hab die von einem Bekannten gekauft.
  3. Hey,
    habe seit Heute das Problem, dass mein Spiel bei jedem Start einfriert, und dann das Programm nicht mehr reagiert. Werde dann auch gefragt, ob ich auf eine Antwort des Programms warten möchte, oder ob ich es schließen will. Warten hilft nicht. Es passiert jedes mal nachdem ich einen Channel ausgewählt habe. Ich komme ganz normal in den Ladebildschirm bei dem man über die Karte zu seiner Location fliegt. Bei dem Punkt wo ich normal ins Spiel kommen würde bleibt das Spiel aber hängen. Ich hatte dieses Problem bisher noch nie und habe keine Ahnung was ich jetzt tun soll.
    Danke im Voraus 
    lg Tybus
    Windows 10 Pro, Intel i7-6700k, GTX 980TI, 32GB DDR4 Ram
  4. Hey guys,
    anyone else has the same problem since the last patch? When I minimize it and do afk stuff the game crashes after about one hour. Never had any problem with this function over the last weeks but now it suddenly doesn't work so well anymore. Not sure if the connection got lost or something else but in the Task Manager the hardware usage drops completely and I am not able to open the window anymore.
  5. When will we replace the potato servers? I keep seeing improvements ingame, but not the important factor - Server Capability.

  6. NA sever is crashing, node wars is dead, people frozen, crashing, having issues getting back in...
  7. hi guy the problem is this evrytime i choose a character or i try to create a new one after a while the game stopped and i return in the desktop , please help me i really wanna play this game
  8. Everytime i lauch bdo, log in and click play, it loads for 5 seconds before crashing ang giving me error code "0xE019012E" and says "Error: Suspicious program detected" followed my a small pop up saying "failed to init security". Can i have any help please, the game was running fine until today.
    Also i have mcaffee antivirus, but it was working fine until today, pls help
  9. https://gfycat.com/MellowWildKomododragon
  10. Hello,
    Sorry for my english,I'm french
    I hadn't play for a long time but i wanted to play again to BDO.It was working fine on my computer.
    I updated the game and now i can't play to it!
    When I launch the game, after the Kakaogames screen,the screen turn white and the process doesn't respond.
    I waited for 15-20 minutes and that doesn't change anything.
    I asked forum membre for help and we think the issue come from NVidia drivers. (http://forum.blackdesertonline.com/index.php?/topic/133910-ecran-blanc-lancement in french)
    I have a laptop with a chipset and a graphic card (NVidia GeForce GTX 765M) but the graphic card isn't detected by the launcher.
    I uninstalled nvidia drivers with  DDU (Display Driver Uninstaller) and after the reboot i was able to launch the game on my chipset (it's not playable beacause of perfomances issues but at least it launches !).I reinstalled NVidia drivers through GeForce Experience software and the white screen is here again, my graphic card still not detected.
    Can you help me ? ^^
  11. so i was really happy that bdo introduced auto frame optimizer function. But as i checked the function, it sometimes just make the game crash, i dont know if the optimizer is the reason, because this problem happened after i checked frame optimizer so i suppose its the optimizer's fault. to be honest, its so annoying especially when the world boss is about to die, then your game crashed...this actually has happened more than 3 times on me...feelsbadman 
  12. Hello!
    Ever since the 01-Mar, I;m unable to stay connected to the game for longer than 5 minutes. I'm not getting disconnected, the game client is crashing. Some client logs of what I've been seeing:
    Full logs available here: https://www.dropbox.com/s/3ttk89alsyyj6yv/bdo.crashlogs.zip?dl=0
    Some of the things I've tried so far (with no luck):
    Help me Obi-wan Kenobi, you're my only hope!
  13. It's been almost a year since this problem has existed, and over that time lapse, I haven't been able to find a single working solution. And they recently updated the game, yet I'm still not able to load in the game because my client crashes after loading. I've only had 2 successful attempts in trying to load successfully, but only to end up disconnecting shortly afterwards.
  14. So guys I have found a solution for crash after pressing Start and similar issues.If u have monitoring apps like RivaTuner just uninstall them and try to enter the game.It should help.
    I personaly used RivaTuner with MSI afterburner.Deleting Riva fixed my problem with Crashing the game while starting.If it won't work for u,try to uninstall MSI or similar apps.
    Hope it will help to most of you guys!
  15. So I got this game yesterday and now whenever I launch the game and select a server the game just freezes (tried it on 2 different PC's) and even after 30+ minutes wont stop. I've already tried repairing the game files.. Any suggestions for a fix? I can still hear music but everything else just stops working.
    R9 270X
    i5 6500
    16GB DDR4
    Nobody with an idea on how to fix this? Windowed, Fullscreen and changing other settings doesn't help
  16. After I hit play on the BDO launcher I get stuck at the kakao or pearl abyss splash screens. They then either crash or freeze. 
    Ive deleted the version.dat file a couple of times and done some other things that I found online. These may work occasionally but I always come back to this issue. 
    Ive also reinstalled a couple times with no effect. 
  17. Good evening.
    since this morning i keep crashing every single time i log into my character regardless the channel i pick, it keeps telling me connection have been lost or something like that; I know for a fact is not our connection at home because im not the only one who plays video games online here and we have 40mb of optic fiber.
    Thanks for your time.
  18. So after re-installing and repairing the files I am still getting a crash after the Pearl Abyss logo screen on start up fades away. Any suggestions?
  19. Hallo Zusammen,
    mein Problem ist folgendes, dass sobald ich auf den Desktop oder ein anderes Programm über "Alt+Tab" wechsel, BDO sich beim erneuten wechseln zurück ins Spiel aufhängt, ca. 2 Minuten läd und dann entweder willkürlich ohne Fehler abstürzt, oder sich wieder fängt.
    Das selbe wenn ich es über das Menü abends in den Tray ablege und morgens wieder aufrufe.
    Vielleicht haben andere Leute ja das selbe Problem und haben schon eine abhilfe dafür.
    Zu meiner Hardware:
    MSI Z170 PRO CARBON GAMINGIntel i7-6700k @ 4GHz16GB DDR4-3200 (2 Riegel DUAL-Channel)ASUS Radeon RX480 STRIX OC 8GB (Aktuelle Treiber)  ---  2 Monitore angeschlossen 
    Grafikkarten Treiber Crimson 16.2.2 funktioniert. Ursache war der neue Treiber 17.1.1
  20. Anyone else having problems trying to be able to move your character ect? My game froze all of a sudden after joining a guild then i d/ced due to the crash. Every time I log in now it freezes right when I log into my character. Anyone else stuck at where I am at?
  21. Hallo,
    ein Freund von mir hat sich das Spiel runtergeladen und kommt nachdem er den Charakter ausgewählt hat und sich mit dem Server verbinden will nicht ins Spiel, weil der client im Ladebildschirm einfriert (Keine Rückmeldung). Das Männchen rennt planmäßig von links nach rechts, dann friert es aber komplett ein.
    Er hat bereits den Cashe gelöscht - leider erfolglos.
    Hat jemand von euch ein ähnliches Problem? Oder eine Idee wie man das fixen könnte?
    1000 Dank schonmal für ein paar Tipps
  22. Post on Erro 2001 in Technical Issues

    By Eleyx, posted
    As title i try to download the patch of today but i receive "error 2001" and now nothing work....
  23. So I came back to BDO about 2 weeks ago and this problem only started 2 days ago and it's actually turned the game unplayable for me. I can play any other game I have installed without any issues at all. 
    At entirely random and unpredictable times my game will just close to desktop, no error messages, nothing.
    Like I said above it seems random, I can go farm a mob spawn for 3 hours and not have it happen, or I can go to the same spawn and it happen every 15 minutes or an hour. I can go afk fish in the same spot and it not happen over night or it will happen at any point.
    Like I said before I came back 2 weeks ago, have not changed the frequency at which I play, when I came back to the game I could play for the whole day on the weekend and leave my game on overnight fishing and not have a problem. Now I can't level up anymore because of the game randomly closing in mob spawns resulting in my death. It is totally killing the game for me.
    I haven't changed anything about my system from when it was fine until it has started, no hardware or software updates, no driver changes or any additional programs running at the time of playing. It also make zero difference whether my pc has been on for a whole day or just freshly booted after being turned off for the night, the crashes still happen randomly. I'm not sure if it is the patch files that have been downloaded for today (25th of January) update over the past few days or not. Either way I can't play the game as it is until this stops.
    Things I've tried:
    Deleted game including all temp files and BDO files in documents etc.
    Downloaded the game twice on two different hard drives.
    Completely formatted a hard drive and installed BDO as the sole program.
    A few remedies I found for other crash issues that aren't the same as mine such as renaming a log file in the anticheat folders.
    Running in full screen, running in borderless, running in windowed.
    Setting all graphics settings to lowest.
    Clean graphics driver removal and installation of newest.
    Reset overclock back to base speed.
    System specs and running programs:
    I know I said I haven't had any programs running any different but I thought I'd list what I have in the background 100% of the time from the day I came back until now in case someone has an idea about if one of those auto updating and having caused an issues.
    Skype, spotify, google chrome, steam, nvidia experience and black desert.
    Running latest windows 10 updates.
    i7 3770k at 4.5ghz, 8 gb DDR3, asus 780 gtx, Win10 on SSD, BDO on 1tb HDD.
    Thanks for reading.
    Left the game on with realtemp running to see if there was anything to see and this is what I found.
    Cpu temp spiked in excess of 20 celcius at the moment of the crash. Game has crashed twice today since the update.

  24. Game crashes after random amount of time. I've started shortened the log down. Edit: Realized I posted this in the wrong section, if a mod could move this thread to the correct sub section that would be appreciated.
  25. Kurz und bündig:

    Spiel Startet nicht, crasht JEDES mal beim Pearl Abyss Screen. ( Bei der gleichen opacity, während des ausgrauens )
    Bereits versucht: Komplett deinstalliert, Neu installiert. ( Auf allen 4 Laufwerken )
    Prozesse beendet, welche einen einfluss auf die Anti Cheat Engine ( XIGNCode ) haben könnten.
    Version.dat trick angewendet
    Grafikeinstellungen geändert.
    Mein System ist ausreichend mit resourcen versorgt. High End.
    Grafikkartensetup: 2x 1080 ( Overkill )
    Ich versuche seid 4 Tagen das Spiel zum Laufen zu bringen. NIEMAND hat auf reddit, google oder sonstigem ne Lösung Gefunden, die mir Hilft.

    Edit: Kompatibilitätsmodus führt zum kompletten verschwinden des Pearl Abyss Symbols, Crasht dann nach +- 10 sekunden trotzdem. Komme nicht mal zum Login Bildschirm.