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    • IMPORTANT - REACH US IN THE NEW FORUM   05/04/2017

      Ladies and gentlemen ATTENTION please:
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    • WICHTIG: Das Forum ist umgezogen!   05/04/2017

      Damen und Herren, wir bitten um Eure Aufmerksamkeit, es ist an der Zeit umzuziehen!
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      https://community.blackdesertonline.com/index.php Update:
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    • IMPORTANT: Le nouveau forum   05/04/2017

      Aventurières, aventuriers, votre attention s'il vous plaît, il est grand temps de déménager!
      Comme nous vous l'avons déjà annoncé précédemment, il n'est désormais plus possible de créer de nouveau sujet ni de répondre aux anciens sur ce bon vieux forum.
      Venez visiter le nouveau forum!
      https://community.blackdesertonline.com
      De nouvelles fonctionnalités ainsi que de nouveaux outils vous attendent dès à présent et d'autres arriveront prochainement! N'ayez pas peur du changement et rejoignez-nous! Amusez-vous bien et a bientôt dans notre nouveau chez nous

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  1. Salutations,

    Certains joueurs sous Windows 10 ont pu remarquer un petit problème lorsqu'ils utilisaient la combinaison Alt + Tab lorsqu'ils étaient en jeu. 
    Symptômes : retour au logo Pearl Abyss ou Kakao Games, crash du jeu.
    J'ai le plaisir de vous annoncer que nous avons trouvé le coupable ! ("la'" dans ce cas-ci). Celle-ci porte le doux nom de KB3197954 et il s'agit d'une mise à jour Windows.

    Solution : désactiver cette mise à jour nommée KB3197954

    Pour ce faire, le lien suivant devrait vous aider (pas encore traduit en français par contre, désolée ) : https://blackdesert.zendesk.com/hc/en-us/articles/213322229-Crashing-after-alt-tabbing
     
    Au revoir les Alt + Tab qui se finissent en Alt + F4 ! Bon jeu à vous  

    Edit : Il semblerait qu'il ne soit plus possible de désinstaller la mise à jour Windows. Je vous tiens au courant via ce post une fois qu'un autre moyen de régler le souci a été trouvé. 
     
  2. I've just experienced crash (full CTD) a few seconds in to batch processing (grinding) a bunch of gems.
    Server: Orwen / Velia 01
    Location: Heidel, next to marketplace on 'main road'
    No error message displayed at time of crash.
    Logfile shows 'UNKNOWN SYMBOL NO' error, followed by a bunch of failed FTP uploads (FtpPutFile Error) for the write dump
  3. I am having issues with character creation - when I select "body" in the customization menu, the game crashes. Also, when I select face or hair customization, the sliders are locked and the mouse-over sliders are not available i.e. I can't customize hair or facial features.

    Thanks.
  4. Hallo, Ich spiele Black Desert nun schon etwas länger und hatte noch nie Probleme damit. Doch seit gestern werde ich nach kurzer spielzeit (10sek bis 3min ca.) aus dem Spiel geworfen mit der Nachricht "Verbindung Fehlgeschlagen". Da ich nichts installiert/deinstalliert oder in irgendeiner Weise geändert habe finde ich dies sehr merkwürdig. An meinen Computerkomponenten sollte es nicht liegen, da Cpu, Arbeitspeicher, etc. immer im Auslastungsbereich unter 20% liegen.
     
    Ich habe den letzten Log mal angehängt vielleicht wird daraus jemand schlau.
    Vielen Dank im Vorraus für eure Hilfe
    Client_20161102221733.log
     
    (Habe auch an den Support geschrieben Ticket ID 202963)
  5. A couple of issues:
    On the Croxus server I am unable to play as any channel I select after login gives the error message "Cannot change channel due to restrictions". The client then crash-exits.
    When using the character creator, the game crashes.
  6. Chers joueurs,

    Nous avons été mis au courant d'un problème qui affecte le Menu de personnalisation du personnage, causant un crash du jeu dès que l'option de personnalisation est sélectionnée.
    Ceci affecte la création de nouveaux personnages également ainsi que Échap > Salon de Beauté.

    Nos équipes enquêtent actuellement sur le problème et un correctif sera appliqué dès que possible.

    Nous vous présentons sincèrement nos excuses pour la gêne occasionnée et vous remercions pour votre compréhension.
    Cordialement,

    L'Équipe BDO

    Edit : Le problème est maintenant résolu.
    Le problème est maintenant résolu ! Vous ne devriez donc plus rencontrer de souci lors de la création d'un nouveau personnage et de l'utilisation du Salon de Beauté. Il est possible que vous deviez redémarrer le jeu afin que le correctif soit appliqué.

    Nous vous remercions encore pour votre patience et votre compréhension et vous souhaitons une excellente journée.

    Cordialement,

    L'Équipe BDO
  7. Since last night I have been having issues with staying connected. I am on Uno, mediah 2 and tried others with no luck. I will either be doing something in game, and it freezes up for a bit before disconnecting. Or I try to just start up the game, and I can't even get through the loading to be in game. It stops responding and then disconnects me. Now my character is just stuck on the beach and I have been able to load in for maybe 30 seconds before it freezes and kicks me off of the game. I am getting really frustrated with this and just want to play and do the even quests for items with my friends. But at this point I feel like I am going to miss out on the quests and costumes because of this..
    Anyone having this issue as well and if you have, do you know how to fix this? I tried deleting cache, re-downloading the game, firewall settings, and some other suggestions from posts posted ages ago with no luck so far.
    ****Also tried changing my game settings to lower settings to see if that was the problem but it didn't change anything. I can normally run games on high settings and could run multiple games at the same time if I wanted to, so I don't know what is wrong here.****
  8. Hi all,
     
    First, my specs:
     
    Windows 10 x64 (Anniversary update)
    Intel i 4790k
    12GB Ram
    nVidia 980ti 6GB Gaming w/ driver version 372.70
     
    This is a fresh install of Windows 10 with all drivers up to date. In the last 2 days I've had a couple of instances where BDO freezes/becomes Not Responding and, even if I wait a while, it never recovers and eventually I need to force close it. I have checked Event Viewer and, while I can't be certain, it seems the crashes coincide with the following entry:
     
    The xhunter1 service failed to start due to the following error: 
    Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
     
    At first I had no idea what xhunter1 was but a quick google suggested it was to do with the Xigncode software used by BDO. The strange thing is; I can't find xhunter1.sys anywhere on my machine. Should it be there?
    Edit: ok, I just had an idea to check the installation on my laptop and the xhunter1.sys file is in my windows directory. Not sure why it has gone missing on my desktop!
     
    Edit2: I've repaired my desktop BDO installation but the xhunter1.sys file still hasn't appeared. Is there a separate installer for the xigncode stuff?
    [Window Title]
    Program Compatibility Assistant
    [Main Instruction]
    A digitally signed driver is required
    [Close]
     
    I get the above error even though I've instaleld BDO with windows in non-driver signing mode.
  9. Hallo,
     seit dem Patch gestern (12.10) hab ich folgendes Problem: Sobald ich beim Launcher auf Play drücke komm ich bis zu "Kakao Games" und danach schließt es sich sofort oder ich bekomme keine Rückmeldung.
    Habe jetzt mehrfach die Spieldateien repariert habe sogar komplett Neu heruntergeladen alles versucht zu starten ohne Firewall oder AntiVirus habe alle anderen Programme wie Logitech etc ausgeschaltet habe sogar mein System wiederhergestellt bis vor dem patch wo ich noch normal spielen konnte. habe auch alle Treiber aktualisiert.
    Mein System;
    i7 4770k 3.50 GHz
    16 GB RAM
    Nvidia GTX 770
    Samsung SSD 850 EVO , Mit Windows 10 
     
    Mfg 
    P.S.  Habe diesbezüglich auch ein Ticket eröffnet #192435
  10. When i alt tab from the game and leaving the windows not active some time and when i go back to the game i see the splash from the starting game and then the game crash.
    The game dont crash like this when its reduced on background from the quit button.
    Its really annoying and hope it will be fix soon.
  11. Since Saturday, after i started my PC, my game is crashing at the KakaoGames Screen.
    I did the Win 10 Update at Friday and the game worked after the Update was installed.
    I dunno what´s going on now.
    I´ve got a ticket and i was told to uninstall and install again and install with an alternate methode.
    Did this but it is still the same. Support didnt anwser me since that. (dunno if the work at weekends)
    What i did :
    -deactivate Firewall
    - Proxy off
    - Searched for corrupted files
    - Reinstall
     
    Here is my log :
    http://pastebin.com/79Ku5q5p
    Here is a photo of my Screen before it crashes:
    http://puu.sh/rvp6d/8eb417d6dc.png
     
    Hope someone can help me
    Greetings
  12. I downloaded the game yesterday. It wouldn't download after 3 different attempts. It kept saying there was an error while downloading, it would crash, and then I'd have to start over from 0%.
    I found a 'fix' for that online by changing my Proxy Settings, but now the game wont launch.

    I can log in.
    I see a little dude in the bottom right side of my corner, like a tiny loading screen.

    And then nothing.

    I've tried troubleshooting compatability, running as administrator, nothing works.
    I'd like to play this game, but if I can't - I'm going to have to get a refund
  13. Post on Repair button in Suggestions

    By muddledtv, posted
    Can we please get an repair button for the game, like in many other games Fx in Battle net Launcher there is an repair game button so we dont have to reinstall the game, when our game is not working as it should or has some errors
     
    thank you!'
    hope they see this
  14. Hi,
    I have this since the latest patch, the game just crashes to desktop after pushing the start button in-game.
    The Cef browser also restarts sometimes after launcher closes.
    Reinstalled the game, deleted the settings, not helped... 
    I hope someone can help me.
    Packed and attached the latest log files (had to pack it coz client log gives me -200 error).
     
    Thanks in advance,
    Kei
    Log.zip
  15. My launcher keeps crashing every 30 mins to an hour every time I start it. I have no problems starting the launcher. I have set the launcher to run as administrator and I've unchecked all the LAN settings as advised by a BDO GM all to no avail.
    Has anyone else had this problem and successfully fixed it or have any suggestions?
    -X

  16. https://gyazo.com/f32a822742e25d7f6788ea4235d43316

    This screen is shown after crashing the game because.... it liked to autoclose. It's close to imposible not to have enough memory when BDO uses 4 GB in it's peaks.
    I generally have an MC Server (1-3GB), MC Client (2-5GB), WoW (2-5GB) and BDO (2-4GB) without any problem but seems that BDO isn't properly optimized. It works fine when i play it but now i have this while being afk while fishing without not much more using my RAM (i was at 40%). And a friend of mine is tired of having his client crashing when he has the game minimized while doing some afk shoveling.

    I senselessly wasted days of my life trying to find a solution for my friend (because he has 8GB and that "could have been" the problem) but now that i got this error i see the problem isn't in my firend's PC, but in the game itself.

    I don't really care if you fix it or not. Afterall, for me is the 1st time it happens, but well, just letting you know your game needs a little bit of new code/optimization.
    If you really think it's my PC's problem i won't argue but well, i don't think i need like 10GB RAM to stay AFK Fishing with game in the tray.
  17. Not sure if anyone else is having this issue.  Having random game crashes where I get a complete shutdown and reboot.  It's on different toons and at different locations, but seems to plague the same toon repeatedly (i.e. will crash my wizard 5 to 6 times in a row and I have to switch to a different toon in an attempt to play).  Heidel seems to be a trigger location, but that could be because I am there quite a bit.
    Have tried shutting down different third party background programs (i.e. Teamspeak, etc), with no luck.  Checked my GPU temp and it seems fine.  Updated drivers (AMD Radeon 920) and no luck.  Tried reducing Windows 10 background program loads (i.e. freakin stupid Windows defender, superfetch, etc), no luck. Any thoughts from the community would be great.
    Also, noticed today that this game was hitting my GPU at 100% even with the game minimized, which seems totally weird.
     
  18. I was playing on my Beserker and was heading towards the Bandit camp east of the Eastern Gateway, south of Heidel. The moment I saw the first bandits / revolutionaries? I suddenly crash without any warning or error message and now I can't log back onto that character no matter what I try, I have tried:
    Restarting my computerTurning all settings down to the lowest possible options, draw distance, special effects, textures, resolutions, and so forth.Tried different channelDeleting my UserCacheAll my other characters are perfectly fine, but I am afraid of approaching that region with my other characters.
     
    This is happening on Jordine (EU) with my Beserker Galliath.
    Is it possible for a GM to move that character either back to the Eastern Gateway or to Heidel, because I was still fine in those areas .
    Edit: I just created ticket 172833
    Edit2: GM Maselcun moved me to Heidel and that allowed me to login. I am still staying away from the bandit camp though. (Maselcun, if you by chance read this, Thank you for the help and the quick response :))
  19. Ok so I am pretty sure that the amount of money that Daum Games, Kakao, or WHATEVER made is pretty high after this Pearl to Marketplace feature was introduced to the game... I mean think about all the outfits and pets that we've seen posted day in and day out... note that each outfit is roughly 30$ a piece and pets around 8$ or 9$.
    Now multiply that by three for each NA server...
    Where is the money going??
    cause certainly it is not being put into creating a better, smoother, epitome of a MMORPG game.
    These servers are insanely unstable and it is absolutely absurd... 
    Guys UPVOTE THIS.
    We have already dealt with the "p2w" addition to our game and its like they are just using the money to live large without putting our money to get some programmers or update servers...
    Can we have that at least?
    Is it so hard to ask for some of the money after this Pearl To Marketplace introduction be put into some stable server upgrades. 
    I mean you have the money to do it and pay some actual DEVELOPERS AND PROGRAMMERS to be able to balance correctly, make the game more stable, and SERVER UPGRADES. 
    We Deserve this my fellow Black Desert Players. If you agree.. make this post seen. 
    Thank You 
    GG, iGcGi
    Thanks For Reading =D
     
  20. Hallo zusammen,
    mir gehen leider langsam die Nerven durch.
    Seit ich Black Desert besitze, kann ich es kaum spielen.. Nach dem Start im Launcher startet es erst mal in einem weißen Bild mit "Keine Rückmeldung", nach 5 Minuten geht es dann mal weiter.. vielleicht. Dann Server wählen, Charakter wählen, dann laden.. Und wieder "Keine Rückmeldung". Aber nur 5 Minuten.. Vielleicht.
    Habe die Grafiktreiber aktualisiert - Kein Erfolg
    Spiel neu installiert - Kein Erfolg
    Diverse Programme neu installiert - Kein Erfolg
     
    Ich bin ratlos und mittlerweile recht frustriert, vom Support kommt leider im Moment auch nur Schweigen.. Jemand vielleicht eine Idee? (Bitte? :c )
  21. Ok since the last major patch that we have had, when I try to afk auto fish the game crashes. It happens anywhere from 5 minutes after starting or up to 30-40 minutes. It is a unmarked crash/freeze that I have to close the client for. Is there a way to fix this?
  22. Hello everyone,
    i've got a Problem now after 2 Days.
    If i start the launcher from BDO log me in and start the Game it freez on the KakaoGame screen and close it self after 30-60 seconds....
    I already deleted the version.dat for a self check and checked the logfile:
     
    StartupLog: http://pastebin.com/aGiWYTYX
    Can someone tell me what i have to do?
  23. after updating to Windows 10 anniversary I can't get past the Daum logo after starting the game, the program just stops responding. anyone have a solution?
  24. Hi guys, 
    since I made a update on my computer, I can't launch the game. It crashes juste after the lauding. I tried to fix it by moving to windows 10, I also uninstalled it many times but the problem still remeins. I have to game on the non SSD hard drive, my antivirus is avast free version. Do you have any information able to help me? 
     
  25. I was tabbed out for a few minutes during about an hour long gaming session, and as I tabbed back in the entire screen froze on whatever I was doing in-game and the only thing I could do is hit the reset/power button to get it to restart. I could not tab back out, CTRL+ALT+DELETE or anything. Keyboard was unresponsive as well and lights wouldn't even change if I hit the lock buttons and whatnot. Event viewer only gives me Critical Error: 41, which is a basic kernel power error (I.E Power lost unexpectedly.). This is the only game that has done that for me ever. only been playing for a total of 5 hours across a few characters. I was wondering if this possibly had to do with the game, or whether or not it's my hardware. Got a pretty beefy psu and running an I7-6700k cpu, GTX 970 MSI, EVGA SuperNOVA P2 650w PSU, with AsRock Fatal1ty K6 mboard. I know it's not a heating issue as my cpu hovers in the 50-55 range and gpu in the 60-65 range on everything max besides screen filter and high-end mode.
    Is there nobody that's encountered this before?
    Bump?