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      Ladies and gentlemen ATTENTION please:
      It's time to move into a new house!
        As previously announced, from now on IT WON'T BE POSSIBLE TO CREATE THREADS OR REPLY in the old forums. From now on the old forums will be readable only. If you need to move/copy/migrate any post/material from here, feel free to contact the staff in the new home. We’ll be waiting for you in the NEW Forums!


      *New features and amazing tools are waiting for you, even more is yet to come in the future.. just like world exploration in BDO leads to new possibilities.
      So don't be afraid about changes, click the link above and follow us!
      Enjoy and see you on the other side!  
    • WICHTIG: Das Forum ist umgezogen!   05/04/2017

      Damen und Herren, wir bitten um Eure Aufmerksamkeit, es ist an der Zeit umzuziehen!
        Wie wir bereits angekündigt hatten, ist es ab sofort nicht mehr möglich, neue Diskussionen in diesem Forum zu starten. Um Euch Zeit zu geben, laufende Diskussionen abzuschließen, könnt Ihr noch für zwei Wochen in offenen Diskussionen antworten. Danach geht dieses Forum hier in den Ruhestand und das NEUE FORUM übernimmt vollständig.
      Das Forum hier bleibt allerdings erhalten und lesbar.   Neue und verbesserte Funktionen warten auf Euch im neuen Forum und wir arbeiten bereits an weiteren Erweiterungen.
      Wir sehen uns auf der anderen Seite!

      https://community.blackdesertonline.com/index.php Update:
      Wie angekündigt könen ab sofort in diesem Forum auch keine neuen Beiträge mehr veröffentlicht werden.
    • IMPORTANT: Le nouveau forum   05/04/2017

      Aventurières, aventuriers, votre attention s'il vous plaît, il est grand temps de déménager!
      Comme nous vous l'avons déjà annoncé précédemment, il n'est désormais plus possible de créer de nouveau sujet ni de répondre aux anciens sur ce bon vieux forum.
      Venez visiter le nouveau forum!
      De nouvelles fonctionnalités ainsi que de nouveaux outils vous attendent dès à présent et d'autres arriveront prochainement! N'ayez pas peur du changement et rejoignez-nous! Amusez-vous bien et a bientôt dans notre nouveau chez nous

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Content tagged 'customer'

Found 5 results


  1. First of all I apologize if I shouldn't be posting this here, I'm just terribly frustrated with the recent customer support I've received.

    For the last month or so I've been sending in tickets to change my email address as someone has been accessing my account/getting a hold of my information and playing my account. Recently I tried logging in only to see that I've been banned for third party programs. I've never used anything outside of BDO itself, so I can only assume whoever had been accessing my account liked to bot or whatever it is "pyx" does. 

    So I sent in a ticket under "Ban appeal" explaining what had happened as well as addressing their attention to the tickets I had previously created regarding the intruder in the first place. The only response I get is "This issue will be discussed no further." ?? What's the point in a Ban Appeal ticket section if all I get is a copy pasted message letting me know they're ignoring my issue? I should also mention that I had sent in a couple tickets before the ban appeal one asking why my account was banned in the first place, all receiving the same response,with the addition of letting me know that "Pyx" was used on my account.

    Am I wrong to be so upset with the customer support received? Am I just salty that I lost an account I paid 100$ for in excitement and much more after that to enjoy the content/items provided? I would sincerely like to know! Thank you for your time, and again I apologize if I'm posting in the incorrect spot.
  2. Does Daum actually tell Pearl Abyss what is happening here in NA/EU?
    Why doesn't anyone from PA talk to us?
    Are we actually being told the truth by Daum?
    in other words
  3. Im not purchasing another thing until daum responds to my ticket but its been going on 10 days and no response yet. People who have successfully gotten daum to respond: how did you do it?
  4. After launch I suggest that posting on the forums should only be available for account holders that has a purchased copy of Black Desert.
    If new players or undecided players are interested in the game, there are plenty of open forums for questions etc. (reddit etc).
    Clarification: READING on the forums should obviously not be gated behind ownership of the actual game
  5. they will put new costumes for NA / EU