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  1. xigncode3 - 0xE019100b
    Sent them 3 emails complaining about this issue.
    xigncode3 is detecting system files in system32 and classifying them as hack files lmao!
    They only reply with automatic messages.
    "C:\Windows\System32\user32.dll" is causing my game to get shut down by xigncode3
    I literally can't remove this file without corrupting / destroying my operating system.
    It's an essential system file.
    • Tried booting in safe mode / playing , didn't work
    • Validated the file , ensured it's the legitimate file , not some imposter / infected file (signed by microsoft) - https://www.virustotal.com/en/file/1a69e7b04be6a2fb3ad7d8a6037e4bf3bbda119d81a3f1337e80a6551cc352f3/analysis/1494552005/
    Currently the game is literally unplayable
    What the hell can I do?

    Also just to note , I couldn't post anywhere else on the forum except for here , so sorry about that.
  2. So on Tuesday night, I randomly got a 'File Corrupt' error after returning home and opening up my game. Nothing different was done today, I left for class and AFK'd processed just like the normal.

    I tried multiple things and solutions posted online but nothing was really working. To see everything I tried and the amount of attempts I went through you can review the post here: http://forum.blackdesertonline.com/index.php?/topic/140106-please-help-file-corrupt-is-back/

    Well I finally fixed the file corrupts last night, I was able to play the entire time without a single crash. Then I turned off my computer for the night because of the new patch coming today, and when I returned home and downloaded it....yup another 'File Corrupt' error.

    Let me first say that the devs/GMs actually never went out of their way to assist me. It took my efforts and constant reading and trying different attempts to find what worked for me. The GMs copied and pasted their 'solution' to me in my ticket. I responded to them stating I completed it all and still no avail. They actually have not even responded to me and closed my ticket. Seriously, whatever f*ck you guys too, moving on.

    Here is how I fixed the error (temporarily), first I crash my game with the error, then goto my log folder, find the bad PAD#####.paz file, delete that along with the deleting the version.dat. Now restart your computer (to clean out your RAM as it will still hold that information previously causing the error. Now disable your windows defender, disable your AVG, and disable your firewall (this is complete sh*t, there should be no reason downloading files from a game developer interferes with your computers security requiring you to disable them, this is horrible coding by the developers that causes this read/write error and everything in-between the transfer of this data). Now run the BDO launcher (as an admin, im sure most of you do already), the files will download (might get more errors, its ok just keep trying to download the files. Now open your game, and before selecting your character to load into the world, open task manager and end task for the coherent UI that starts up with the game (note this will cause the BSA game to not show, and some things on pearl shop). Once in if you do not crash for 10 minutes, turn your security back on. 
    The above is what I have found works for me, however if I need to do this for every patch, why do you keep creating game fixes when there is underlying issues in the code itself for many players? A simple search of 'file corrupt' error from google or on the forums will reveal constant issues in 2015 of this, 2016, and now 2017 it is happening again.

    They will also tell you its a RAM issues (its not) but this alone is the company accepting fault for damaging the users hardware, as there were no underlying problems before from any user before playing BDO. So by the company telling you its a RAM issue, they are accepting the fact of a poorly developed code (RAM leakage is huge in BDO) that other game developers have properly coded to not damage ones system. So the game itself could destroy your RAM in the manner it is constantly loading new data (MP/Zones/Mobs/Players/etc.) and not having any sort of memory dump when not is use.
    Anyways, what is up with the developers, GMs, and forum moderators? This is my 3rd post on this in 3 days, I have yet to see a reply from a Moderator (so you guys dont check the forums for bug postings?), the GM who responded to my ticket copied and pasted that information already available to me, and when I instructed him of completion of those steps to no avail, closed my ticket to never be heard from again, also developers.....I would really like to hear your theory of your plans for the future of better optimization (because....this is literally the most unstable game I have played ever; maybe you should hit up Blizzard devs. and find out what they do in their code, or see if they offer a coding class).

    This is very annoying to deal with if anyone else is having this issues, believe me I know your frustrations (i even almost wiped my computer as that seemed to be the only working solution recorded). Why should I have to wipe my computer for a error found in your server side database? This is not a client side error or even a hardware error, it is server side, and since 2015, this issue has seemed to be pushed under the rug.
    Check my other post as well for all the solutions I tried if this does not help you, maybe 1 of the other 10 or so I tried will help. Because...you sure wont get help from the actual company on this matter.
  3. Is anyone else having issues with constant (BSoD)crashing of this game?

    So, this game crashes around 5-15 times a day for me, depends how long I'm playing / day. Most of the time it just freezes for a good couple of seconds and then throws me on to my desktop without any error messages. 
    40% of the crashes actually gives me the Blue Screen of Death, which is extremely annoying, because when that happens, my PC won't recognize my USB-devices anymore. 

    I've noticed that some things in the game may trigger the crash, and some of them are the Marketplace (right after I talk to the NPC, and click the ''Marketplace'' option, it crashes to desktop),  and once when my Guildmate was giving me a horseback ride and we were going superfast, it gave me BSoD everytime we tried to ride together. Most of the time the BSoD crashes happen just very randomly without any triggers. 

    I think that when I tweaked my graphics settings to the lowest, it helped the game to stay running, but after the latest patch that fix was gone too.
    And the BSoD errors are always different, so that's interesting too. If I remember correctly these are couple of the errors that have happened
    -0x0000001A "MEMORY_MANAGEMENT"
    -0x0000000A "IRQL_NOT_LESS_OR_EQUAL"

    There's been couple more, but can't remember what they were. I have been googling those error messages, but couldn't find anything.
    Firstly I also thought that it might be cause my PSU was making some weird noises, but even after I replaced it with a better one, it still crashes.
    I have been wondering that if I should buy a new SSD just for BDO, if it would help.
    And just to clarify, this does NOT happen with any other things or games that I run with my PC.

    And here's my PC specs, I should be able to run BDO with no issues.
    Intel Skylake i7 6700K @4,7GHz
    MSI GeForce GTX 1080
    Leadex SuperFlower 850W White 80+Gold
    Crucial Ballistix Sport 2x8GB 2400MHz DDR4
    HyperX Savage 240GB SSD
    Seagate Barracuda 3TB HDD
  4. Post on Weird Problem in Technical Issues

    By Lau Lau, posted
    Hello, this keeps happening to me after being online for a while (about 1h). Why? And how do I fix this? Do I have to re-install the game?

  5. I have this issue where I can't buy any of the packages, including the gift package, as soon as I log in. All the 'buy for *insert amount of money here*' buttons are grayed out, meaning I can't click on any of them. If I log out, I can buy all the packages except the gift package. Does anyone know how to fix this? Thanks in advance.

  6. I have this issue where I can't buy any of the packages, including the gift package, as soon as I log in. All the 'buy for *insert amount of money here*' buttons are grayed out, meaning I can't click on any of them. If I log out, I can buy all the packages except the gift package. Does anyone know how to fix this? Thanks in advance.

  7. My game has crashed twice tonight, ive use the repair file from the launcher twice. It worked for a while and then crashed again after being repaired. Has anyone else experienced this?

    I tried looking up the fixes for this, but when I go to my log file location there is no file with PAD#####.paz or paz in my most recent log.
    Ok restarted my computer, game loaded, I selected channel and clicked enter on my character. Error popped up again but this time it restarted my computer......what is going on???
    So I have deleted the PAD#####.paz giving me an error, game worked for about 10 minutes, then it crashed again. This time being a different PAD#####.paz so I deleted that one again. 

    I also rolled back my graphics card update (I have Nvidia 970 SC) because I read Nvidia gives problems with BDO as well. Still no solution yet.....

    This is only a gaming computer I play on, I only use it for gaming, and pretty much any site relevant to the game I am player (somethinglovely.com and forums), now however, it will kill my web pages.

    If this next PAD delete crashed again I am going to try a system restore to see if that might help. 

    Note: I was literally playing BDO earlier with no error, this just started happening once I came home from class and opened up BDO after minimizing it for AFK processing.
    Update Day 2: GM contacted me told me to check RAM, Exclude BDO directory from AVG, Make BDO files open on windows firewall for in and out.

    Ram Mem test, all good.
    Excluded the BDO directory for AVG and Added everything to windows Firewall.

    Still getting 'File Corrupt' errors. I even blue screened after doing the next step (after doing the above). I deleted the PAD#####.paz file from the log file that showed the error. Deleted version.dat and repatched from the launcher, from the launcher my computer blue screened.

    Since then I have asked my guildies from the game to send me the PAD file causing the error (so far I am up to 3 different PAD errors), but when they searched their Paz folder, that PAD file was not in their directory.

    I have also deleted and uninstalled the game (uninstall does not remove everything so I deleted the remaining files not removed from uninstall) and reinstalled the game. Still getting file corrupts.

    I was able to log in once today so far (I set the game to compatibility mode, I read doing this helps resolve the blue screen) and the game was playing at 14 FPS on medium settings. I usually play the game on High and Slighty High in the 60 FPS range.

    Please if anyone is currently having this problem and resolved it let me know, my last ditch effort is to wipe my computer and start fresh, which I do not want to do because of the time involved to re-download everything.

  8. After getting the message about files are corrupted on first launch after maintenance relaunching game client results in download error (code 2001).
    How to get this game running?
    Anti Virus was disabled before running the update progress.
    Windows 10 and every Device Driver are latest version.
    Solution found: Restarting Computer, starting patch progress again.
  9. Hi, I bought the game a while ago but just played for a bit. I had no problems then (around November of last year). The thing is i just downloaded it again today and... after downloading the launcher from the page and installing it (InstallShieldWizard worked perfectly and there were no problems during this) it just won't open. "Black Desert Online Launcher has stopped working" (in Spanish).
    I've re-installed it 4 times, I've run it as administrator and I've made sure no firewall nor antivirus is targetting it and still the program won't launch. Even worse, sometimes not even the error window will show up: I open the launcher, the screen with the characters shows up and then it fades. No program, no process, nothing...
    I use a 64 bits windows 7 and the hardware allowed me to play it just fine four months ago. Please tell me how to fix this. Thank you in advance.

    Edit: FIXED!
    Apparently the default Windows 7 options for LAN connexion (yeah, I... I don't get it either...) was causing the problem. Somehow. So yeah, thank you for the help on the Support tab of the main page, i worked perfectly.
  10. As topic mention,
    The game was working well for a few days.
    After I spent $110 USD in traveler package and druam gold, and then log out game, server connection lost began.
    Game menu -> click start -> enter olvia server -> in char select screen click connect -> in loading screen, after 100%, the game is not respond, and then server connect lost.
    I tried every solution I can found: uninstall and re-install, delete UserCache, repair mode.
    I tried 2 computers both of them are working well on the game few days ago.
    In windows mode, texture and graphic are low and very low.
    Remove all effect.
    I did everything I can do, but cannot solve the problem.
    Could any technical support can help me to figure the problem out?
    I know lots of players has the same problem with the server connection.
  11. Bonjour, 
    Suite au patch de Mercredi L'anti-cheat a décidé de s’affoler pour un RIEN :
    Résultat impossible de jouer au jeux,Crash au lancement etc....
    Après avoir tout tenter pour re-jouer au jeux RIEN ne marche
    _Réparer le jeux
    _Supprimer dossier usercache et cache
    _Recherche de virus
    _Désactiver l'antivirus etc etc
    De plus j'ai pu voir que je n'etais pas le seul dans ce soucis la depuis le dernier Patch :

     Pour le coup je suis vraiment sur les nerfs. 
    Est ce que d'autres personnes ont le même soucis ?
  12. So basically it started from awhile back, after sometime of buying BDO on sale. Now I hate to be another one of 'those people', but it needs to be stated and maybe I can get help. I manage to connect to a server after loading up the game, and not even a few moments in before I can even move it disconnects me and says. "Connection to server has been lost" or something like that. What makes it worse is I can't really move before it disconnects.
    I'm about to rage quit and uninstall this game.
  13. Post on Error 2001 in Technical Issues

    By GeekDoom, posted
    Hi, i need help im downloading the game, and have this error 2001, and i have a 50% of the game downloaded   How i can fix it? ty for ur answer
  14. when i try to acces the ticket system of my account it says it's still logged in with my previously used e-mail account
    (context) I have requested an email change in the past and now when i log in it tries to log into the ticket system with the false e-mail adress
    Any gm please pm for information on the error and screenshots as it contains personal info
  15. Hello,
    I am a new player in BDO and i play since last Monday, i had no problem playing the game but since yesterday (Thursday around 11pm) when i try to login and connect to a channel (whatever channel it may be) i get a "connection to the server has been lost" either when the loading human reaches the end of the loading screen or either when i connect in the game, after 5-10 seconds max.
    I tried deleting the User Cache file, log in in different channels in different times (late yesterday at night when the game is not that crowded) and i still get the same message.
    My internet connection is fine (i use wired connection, not wifi as some other people mentioned that have a problem) and currently i use the same connection with my roommate who connects with no problem in the game from both accounts (tried to login from my account,connected fine, he is playing currently with no problem).
    I thought the Olivia channels may had a problem but this is not the case because wherever i connect, i dc instantly.
    Do you know how i can fix this?
  16. Alright, I've noticed this little thing that's a royal pain in the arse. I like my character to look at the camera for screenshot purposes, but with this I really can't.
    Anyone know how to fix it? I tried on other people's outfits to see if it was just mine, but theirs did it as well. The only time it fixes itself is when you restore to the default model.
    Here's what I'm getting when I try :')

  17. I'm trying to buy some pearls, but everytime I try to purchase Daum cash, I get an error message. (Internal Server Error)
    Is there a way to fix this?
  18. Greetings,
    I started the 7-Day Free Trial today, created my character, and as soon as I tried to login I received an error message that states: "Error while reading files.  On 32bit environment, it could be memory issue".  My friend that is playing with me is having no issues.  I am on a Windows 10, 64bit OS.  I have tried messing with graphic settings, disabling G-Sync, but I cannot figure out how to get past this issue.  I've seen a few others in the forum talking about a similar issue to this, but I didn't see a dedicated thread about it.
    I guess my 7-Day trial will not be going as expected   Not exactly what I had in mind, it's a shame as my friend and I were trying to find a new game to play.  Has anyone found a fix for this yet, or would have an idea?  From my research, some people have had this issue beginning this last patch so I don't think a reinstall would work - I just installed it!

  19. I get an error message saying:
    Error while reading files. On 32bit environment, it could be memory issue. I recently restored my computer, and wiped my drives. And now i've downloaded black desert again. But now this message appears. After I click ok on the message the game closes. I could see that it is running black desert 64bit. And my system is 64 bit. I couldn't find anyone else having the same problem either, so i'm really lost here..

  20. Hi Leute,
    Gestern lief mein Spiel noch prima, doch dann starte ich heute morgen meinen launcher und muss feststellen das er patchen will und nich mal den hintergrund lädt und nach gut 5 sekunden eine Fehlermeldung von Windows kommt das das Programm nicht mehr Funktioniere, also am Speicherplatz kann es bei meinem Setup nicht liegen, ausserdem habe ich keine Fehlermeldung vom Launcher geladen.
    So sieht das ganze dann aus :

  21. Iv done the version.dat delete and repatching this does not last no matter how much i do it.... iv already done it a few times, and no it's not my ram i ran a scan when i got them 3 days ago they were fine, did another one today just to be sure still no errors in ram.... is there some kind of actual fix to this ?
    it is starting to get frustrating ...
    i have a i7-6700k
    16gb ddr4 2133 hyperx black
    strix gtx 970 asus
    ssd corsair 240gb 
    hdd 1tb wd black caviar 
    1gb fiber optics internet connection running at around 900 mb/s - 980 mb/s
    @GM_Huego @GM_Axion @GM_Dew
    iv figured that this is happening when i am switching from Europe to NA
  22. Past 2 days i been having some serious issues with my BDO game, it crashes, becomes un-responsive, players dont show up in game or mini-map when i load in. Re-installed the game and it worked fine, after i logged out and tried logging in just now i had a error code pap.341 and i had looked at older forums but those suggestion didnt do much. I am verifying the game again ang again but nothing is being fixed.

    [02/01/2017::20:40:53]    [MSG] patch action is start.
    [02/01/2017::20:40:53]    [MSG] patch file size 1
    [02/01/2017::20:40:54]    [MSG] internet errror /live001/game/patch/341.PAP(499)
    [02/01/2017::20:40:54]    [MSG] patch file download error. D:\bdo\341.PAP
    [02/01/2017::20:40:55]    [MSG] DaumGame Global Launcher is ended.
  23. So I've recently came back to the game after a few months, And i noticed that whenever I try to go to the cash shop and scroll through the lists. It jitters up and down as I go down. Than after a few seconds of going down the list, it jitters violently, then just dissapears and I can't click anything. 
    Its made the cash shop unusable. I want to buy weight upgrades and some costumes, but I can't because The cash shop lists wont work. This problem persists through every section of the shop. 
    If anyone has any suggestions, or a solution. That would be much appreciated, Thank you. 
  24. Post on Erro 2001 in Technical Issues

    By Eleyx, posted
    As title i try to download the patch of today but i receive "error 2001" and now nothing work....
  25. Hello for some reason recently I tried logging in and connecting to a channel but every time it tells me "now Processing" then it waits for a few minutes and kicks me out saying "Could not connect to server" I was wondering if this is something happening to all black desert people or if its just me ? What should i do ???