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    • Share your Suggestions!   01/01/2016

      Greetings, Do you want to help Black Desert be the best game possible? We are constantly looking for ways to improve the game, your feedback and suggestions are a key part of this process.  Everyone is welcome to visit our Suggestion Forum and share your thoughts with the BDO Team and the community.  Below I will give some advice on how to present your suggestions to ensure you are heard. How to make sure your contribution will be taken into account: Be precise and constructive.Take the time to explain your reasoning behind a feeling or a suggestion.Check if the suggestion you have in mind has already been shared. If it's the case, you can reply to it.Ask other players or friends you know what they think of your post before you click the "Submit" button.Be realistic. To add content requires a long time, but don't feel discouraged if it takes time to see changes.  I want to thank you in advance for any suggestions provided, and we look forward to reading your contributions!
    • Forum Rules   04/24/2016

      1. Inappropriate or infringing content Kakao Games Europe does not vouch for or warrant the accuracy, completeness or usefulness of any message, article, link or comment posted by other users in the Services, and shall not be responsible for the contents of any such message, article or comment.The messages express the views of the author of the message, not necessarily the views of Kakao Games Europe. The User can report any violation of the services policies by clicking on the report icon on the Forums.The User shall not use the Service(s) to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually offensive, threatening, invasive of a person's privacy, or otherwise violating of any applicable law.The User shall not use the Service(s) to post any advertisement, link or information regarding content which infringes the Agreement.The User shall not post any copyrighted material unless the copyright is owned or licensed by the User or by Kakao Games Europe.The user shall not promote illegal or illicit activities including cheating and the use of exploits.  2. Naming policy The User shall not use on the Website, the Forums and in the Game character names, family names, guild names, clan names and/or nicknames that are:Vulgar, abusive, hateful, racist, defamatory, threatening, pornographic or sexually orientated;Referring to inappropriate parts of the human body or bodily functions;Referring to drugs or illegal activities;Related to the Nazi regime;Referring to figures or activities of religious relevanceRelated to political regimes or personalities involved or suspected of violation of human rights;Promoting violence, ethnically or national hatred;Impersonating an existing person, including Kakao Games Europe officials Violating the intellectual or industrial rights of a third party, including trademarks.The use of alternate spelling, for instance by replacing letter with number, in order to violate the above mentioned rules shall be considered a violation of the naming policy.The user will not create additional forum accounts in order to bypass any warning, suspension, ban or purport themselves as someone else.  3. Threats to the provision of the Services The User shall not make threats or attempt to disturb the provision of the Services in any way including spamming, denial of service attacks, performing actions whether alone or as a group, on the Service(s), that would affect the performances of the Service(s) or the experience of other end-users of the Services.Kakao Games Europe reserves the right to take any actions necessary deemed necessary to maintain the integrity of the Service(s).  4. Account sharing The User is not allowed to share the credentials of the User’s Account with anyone.Notwithstanding the above, Kakao Games Europe may request from you the name of your Account for events or in order to provide you customer support. However, Kakao Games Europe will never ask you for your Account password.  5. Violation of law The User undertakes to respect the legislation of the country from which the User launches the Game and accesses the Services.  6. Behavioral rules and guidelines 6.1. Thread bumping The User shall not bump own threads. Replies to own threads with the sole purpose of moving said thread to the top of the forum can lead to a warning with the possible consequence of losing writing permissions on http://forum.blackdesertonline.comIf the User wants to add more information to a post, the “EDIT” function can be used. It is permitted to reply to own posts once every 48h as long as the follow up post adds new and meaningful information related to the topic.Replies to other users posts with the sole purpose of increasing it's visibility are also considered thread bumping as well as spam and will be actioned accordingly.Normal replies to other users are not affected by the above mentioned rules.6.2. Posting Etiquette The user shall not post in all capital letters, use excessive punctuation, flamboyant fonts etc. to draw attention to its posts.Using the words Kakao, Kakao Games, Pearl Abyss or any Kakao Games Europe member’s name in a topic title is frowned on.The user shall not use misspelled versions of inappropriate words to circumvent the swear word filter. Doing so shows the User was fully aware of the nature of the word and it will be reflected in any potential penalties.6.3. Interacting with other users Post made with the sole purpose of upsetting or angering other users are not allowed. All posts have to be made in the spirit of mutual respect. The User shall not attack or insult other users for having different opinions or for making statements the User disagrees with. Challenging the opinions or statements of other users is permitted, attacking the person holding them is not. If the User finds the actions of other users in breach of the forum rules, the Report Function should be used in order to bring the case to the attention of the moderator team. The case will then be reviewed and appropriate actions will be taken. The user shall not "name and shame" other users. If a user is suspected to have broken Terms of Service / Terms of Use or taken part in fraudulent activities it should be reported directly to Kakao Games Europe by submit a support ticket.6.4. Quoting The User shall not quote posts who break the forum rules. The User is instead encouraged to use the Report Function in order to bring inappropriate content to the attention of the moderator team. Reported content will then be reviewed and appropriate actions will be taken.6.5. Abuse of Report Function The user shall not abuse the report function. The report function is intended to be used to make the moderation team aware of potential breaches of the forum rules not to get revenge on other users. If the User finds another user behaving inappropriate several times in a short time span, the Report Function can be used, highlighting one relevant post and indicating in the notes that other threads are affected too. If the User feels a thread is out of control, one post should be reported indicating in the notes the whole thread needs attention.  7. RP Forum Rules The RP Forums follow a more strict rule set. Any user wishing to participate on the RP forums is advised to review the specific rules before posting.  8. Appeal Forum Moderations Threads deemed inappropriate to a particular forum will be moved to a more appropriate forum or even removed completely. Threads that have been removed or closed are not to be re-posted. The User shall not discuss specific cases of moderated posts or disciplinary actions against users on the forum. If the User disagrees with an action taken by the moderator team, an e-mail should be send to forumdisputes@blackdesertonline.com. An uninvolved Community Manager will then review the case. 

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  1. Post on Want to buy stuff for Pearls in General

    By Yuzukaa, posted
    Hi at first read this post:

     
    Okay, after u've red it:
    I'm looking forward to buy a Dandelion for Ranger i will gift 2 costumes at all.
    First i will gift for example a weapon and shoes (piece by piece) after that you will list the Item - If my preorder succeeds you will recieve the Rest. If i wont send it to you, you can report me and I'll get my account banned as the post i've linked says. Same counts for you, if you wont register it with the same + we talked about or if you wont register it at all you will get banned.
     
    If this post is not allowed please delete it.
    Thanks in advance
  2. Huhu,
    ich war eben in heidel in einer Bude... über 30.000 Punkte für Einrichtung und WAHNSINNIG viele pets viele noch nie gesehen... z.B. eine Katze mit nem messer:

     

     
    Oder dieses Plastik vieh:

    (JA das ist ein Haustier!).
     
    Alle Bilder:
    http://imgur.com/a/nwYIH
     
    Ihr könnt ja mal versuchen zu zählen, auf der oberen Etage liefen noch 3-4 Pets rum, also gefühlt 20+ Haustiere... warum auch immer....

    Es war übrigens eine miese Wohnung, viel zu voll und unangenehm, da meint wohl jemand um jeden Preis den 1. Platz halten zu wollen... egal wie voll es wird.
     
  3. I submitted a ticket and I want to check on the status of it.
    I just activated a value pack and it isn't giving me access to Merv's Palette. 
    This is my ticket #:
    > Your request (280381) has been received and is being reviewed by our support staff.
    Attaching the images just in case a GM sees this so they know what the ticket is about.


  4. I wanted to buy a pet and the Winter Rosefinch pets was my favorite on the market but it said Only available until March 1, so i'm just wondering if thats just when they get removed from the market but you can still use them or do they get removed from the game?
  5. I noticed every pet in the pearl market says it can pick up items but the Winter Rosefinch Set does not say anything about it. So Im just trying to verify if these pets can pick up items or not.
  6. Hello.
    My suggestion is the addition of price point multi-costume boxes to the pearl shop.
    What is a multi-costume price point box?
    A multi-costume price point box is simply a box that can be opened on any particular class, and will display all costumes available to that class at either a 2,900 or 3,400 pearl price point. Again, this is not an RNG box.
    Why?
    As we all know, Kakao/Daum/Pa have for some reason decided to divide all the costumes into separate boxes.
    For example: Ranger Sylvia Weapon & Outfit Premium Set, Warrior Gavi Regan Weapon & Costume Premium set. Ranger Karlstein Weapon & Outfit Set, Ninja Karlstein Weapon & Outfit Set, Wizard Karlstein Weapon & Outfit Set... and the list goes on.
    I am simply proposing a way for this unnecessarily convoluted system to be avoided, for simplicity and convenience sake, for both pearl shop users and marketplace users.
    How is it used?
    Pearl shop customer purchases a price point multi-costume box @ 2,900 pearls, and/or a box @ 3,400 pearls (again, from the PEARL SHOP).Pearl shop customer registers whichever costume boxes he has purchased on the marketplace @ the appropriate silver value for 2,900/3,400 pearl costume sets.Marketplace Buyer purchases the multi-costume box and transfers it to whichever character he wishes through the warehouse.Buyer opens the multi-costume box and sees a list of all 2,900/3,400 pearl costume sets available to the particular class he has opened it with, depending on whether he has purchased a 2,900 or a 3,400 box.Buyer selects the desired costume set, and is then given a costume box specific for that set(or simply given the costume itself, skipping the extra step) as normal.CONS:
    More people will be bidding on costumes all at once. However, the same thing is happening with value packs so I don't particularly see this as a con. But some may not see it as pleasant. I see this as off-set by the first PRO, listed below.Pearl Abyss has to spend time developing such a system.??? Your Cons go herePROS:
    More costumes will likely go up all at the same time.Pearl Shop users will never have to worry about which costume to sell, they merely choose how many pearls they want to spend, 2,900, or 3,400.People who wish to obtain costumes that are rarely ever listed on the marketplace have more chance of doing so without spending pearls themselves. This leads to costumers being that much more satisfied with their in-game experience.??? your Pros go here 
    Thanks for always making BDO a better experience Kakao and Pearl Abyss.
  7. The Venecil Costume gives you the Ability to process items from the storage. The processed item lands in your Inventory. 
    Problems:
    It only works through the Storage npc`s.
    Your crafting time is limited through weight.
    Buff:
    Enable crafting through container/boats/horses/wagons.
    Give the Option to store the processed items in the original locaiton of the materials.
     
    Would appreciate that change!
    p.s.
    When are we getting the Alchemy Costume?
     
  8. Post on Pearls !!! in Suggestions

    By Demonith, posted
    Well i am little stressed off because not just because u want MORE money from this game its losing the potencial of the game i already payed the game and now i need to pay for some stuff in the shop wow u shell look on GW2 how they manage the shop well but still need to be our choice shell we buy for pearls or we farm doing dungeons bla bla for pearls u taking away more fun and challenge from the game i hope u guys will see in the 2017 change the shop managing and put the players in not milking money from the players u already gat the money
  9. So again with the same old question ... When will weapon change coupon be added into cash shop? 
    (Can't remember last time i have to bed someone to take my money)
     
    For people that do not know what i am asking about:
    Weapon change coupon is an item you can buy from cash-shop with pearls. Its a one time deal account wide and you can swap current weapon of choice for another one.
    Example: I have a ninja Dandelion -> I can swap it for any other dandelion weapon and you can do it only once per family/account (no multiple rerolls).
     
    @CM_Aethon @CM_Praballo@PM_Jouska
  10. Post on Bidding fail question in General

    By Onineko, posted
    Hi. 
    Since few weeks i'm trying to buy few things on marketplace and because i've never succeed, I wish to ask about something. When the item is biddable, like some Dandelion, Value Pack, a pet or an outfit, there are two kinds of text poppin' when the bidding is closed (and obviously I wont win the bid - I never did...) One text is "Failed to purchase the item" and the other is "Item is already sold" - where is the difference between their meaning? Does that mean I just lost the roll and the text is random, or am I keep failing at some point while trying to buy something?
  11. So yeah i've been able to buy any Daum Cash from the website over the last couple days...i select the amount and how to pay for it and bam.."Sorry. We cannot complete your payment at this time". I've tried every single method of payment and it falls over just as fast with the same error which is looking like it's the site.

    Any idea when this is being fixed?
    Diagnosis:
    Tried multiple Browsers
    Tried all payment methods shown
    Tried on mobile phone with same error

     

  12. I looked for this issue and cant find it.
    My pearls that I have already received keep disappearing.   Every time i purchase a box i always have 400+ left over that I save but they keep disappearing till there's none left. At first I thought it was me, perhaps i used them and forgot? But then I calculated my purchases and total starting pearls and realized they are disappearing slowly. I submitted a ticket and have heard nothing so far. I decided to buy another $30dollars worth and calculate it from the beginning. Sent in a ticket stating 480 pearls are left over after costume purchase and I will keep sending in tickets as they disappear. Sure enough.. I now have only 400 remaining. They keep slowly disappearing until there's none left. I have not purchased a single thing since the awakened costume so i no for sure this is not me being forgetful, the game is actually taking my pearls away.
    Anyone else notice they have/had less than they should?
     
    Ticket# (232962)
  13. As the title says, please consider adding a $5 option(or even $2) when purchasing Daum cash.
    There have been so many occasions where I felt discouraged to buy any Daum cash at all, simply because I knew I would have to spend $30 on an outfit that is only 2200 Pearls. With over 800 leftover Pearls, it feels like such a waste since I only wanted to buy one item.
    Also,
    When deleting characters, if they're under level 5 then I don't think it's necessary to have a 24 hour timer. Please lower it. Higher level characters I can understand, but if I'm just looking to remake my level 1 character, it's very annoying to have to wait a full 24 hours.
  14. Hi I recently spent 40 dollars on pearls and id like to refund the last 10 dollars i spent on 1000 daum cash i have not exchanged it yet but id like to do so i can gift my friend the game. I bought it not knowing what to do with it but now I know so if you could please refund me Id be very grateful.
  15. After charging 30€ in Daum Cash into my girlfriend's account, I was ready to charge 60€ into my own. I got distracted and charged the Daum Cash in her account, Could it be possible to transfer the Daum Cash between accounts so I can use it? Otherwise i'd lose my money since she can`t gift me anything from the cash shop.
    Thank you.
  16. Hi there ok so firstly sorry, this is my first post so it wont be pretty and it probably wont even be spelt correctly but here it goes.
     
    basically i'm here to appeal to other players and the Devs please dont ruin the game... ive only been playing 3 weeks but have been here for the introduction of value packs, more in game benefits available on pearl shop and now the ability to sell pearl items in market effectively selling silver for real money, this is so p2w and every week almost theres a new thing coming out to upset a vast amount of players, i see a lot of complaining in game, a lot of complaining on youtube and forums,  this one has over 210 thousand views.... so people are obviously bothered by this p2w road BDO is heading down.  https://www.youtube.com/watch?v=EIuFymMM2ak&ab_channel=TheLazyPeon
     
    as well as this, there is an actual petition, https://www.change.org/p/daum-games-stop-daum-games-from-changing-blackdesertonline-to-pay-to-win-model-with-cash-shop-items-being-listed-on-the-market    that has been signed over 5000 times requiring an email name, adress etc and over 5000 people have signed it, as well as people not knowing about it there is also people that have already quit  before any change is made... by that logic i would confidently say this petition could easily get 10,000 or more signatures easily... therefor thousand of players either not quitting, coming back or trying out the game.
     
    ok just to finish.. i do love this game its just getting annoying p2w things every single week and the threat of more all the time makes playing stressful and makes players me at least lose faith in yet another mmo dev... please keep this game alive, i love the combat most mmos are terrible and the game is fun... theres very little i dont like and when coming out BDO promised to never be p2w for 3 months.. then... suddenly completely went against there words... its exactly like no mans sky.. i dont actually know how its legal to advertise and develop a game saying one thing and then completly reversing that.. is that not lying... is it not false advertisment??? either way... please just keep the game alive... people will play it for the mechanics and guilds and skills and boss's etc.. not for new costumes for sale £20 a go.... its silly and the amount of money from people buying the game months ago the Devs and publishers etc must have made money and are now doing things purely for greed.... please dont fall into the group of 20+ games that started good and went p2w and died... 
     
    sorry for the rant... take a look at the video and sign petition please...    thanks guys, take care and add me in game if you want.. although im a noob haha, cheers.
     
    EDIT
     
    OK been playing a few more days now... game is fantastic.. all those people telling me quit are stupid just because something isn't perfect you don't leave it...   boyfriends or girlfriends for example...   love the horse and pet system determined get 4 tier 4 dogs haha eventually... also love fishing.. and combat is million times better than wow or other tab targeting games... game definitely has p2w elements and the more I play the more I keep saying.. if I bought that it would be good or if I buy this it would be faster so there's definitely pay to advanced faster but I'm in no rush hopefully it doesn't get more p2w and they keep an eye on it and the game should stay pretty good.. excited for what comes next thanks for all the comments guys appreciate the conversation and various points made by people. Take care and have fun in game... 
  17. Post on The Wall in Suggestions

    By Haku12, posted
    Hello,
    I really didn't wanted to write this post because this topic was mention ten thousand times in the past but this time I felt like I have to, I still think the cash shop prices specially the costumes prices are way to high, considering the average look of them on some classes in my view but its not my business on what people want to spend their money on, getting to the point. I'm one of the people that came back to the game after the whole VP thing, which I didn't actually knew at the time, I just wanted to see Valencia. I was pretty pleased to see that the game was not so dead as I would imagine and have to admit that "give me free stuff cause I'm back" worked on me and I gave the game second chance. 
     
    Its been like 2 weeks I guess since I've been playing the game now and I bumped into new craftable costumes, was so happy to see that, told my self that finally this game is pointing the right direction, my happiness didn't last for long before I hit the wall again in this game and was introduced to the tailoring coupon. After I realized I needed such a thing I new exactly where to look for it,I was hugely disappointed to see that.
    This would't be much of a problem if it was a F2p game, but it isn't, it is insulting to see because the only purpose of some of these new craftable costumes are only to make you reach for your wallet, without the cash shop these items would serve no purpose in game since they're completely useless outside of the city. I've spent gold and 3h of my time in game to make one of these only to be pointed to the cash shop, it feels like I'm playing a demo or a trial version of a game that I've paid for. This game have a huge potential and that's why it feels so bad to see such a thing, if the plan for this game is to have a growing community and to be played in the next 3-5 years, this needs to stop and it needs to stop immediately since from what I read this game is currently rising from its knees.
     
    Also the dye system is pointless as well which everyone is aware of so I don't need to spend much time on it, the unknown boxes give always the same thing(snowy this,snowy that), they need to be added to your palette permanently and on every character, be either dropped from mobs on a semi-low rate or be obtainable in game in other way. 
  18. Post on Daum Cash in Suggestions

    By Violentstorm, posted
    Why when I accept to be charged an even dollar amount like 10 or 20 but you also charge 8 cents per 10 dollars purchased that I did not authorize you to take so basically someone is stealing from me. that is illegal, taking without my approval. Either someone is embezzling money under your nose or your company is stealing from its customers.
  19. Hey
    I'd like to share my notice. I mean price of pearls and items from pearl shop. It's some kind of Joke I think...I do understand such thing in F2P games...but we all PAID for this game and not so cheap if I may add...So Can somebody tell me...why the hell 1 single costume costs 3000 pearls?! (2700 now with discount). It's 30 Euro. It means It's more expensive than entire full game!! WTF? Oo are you crazy?...
  20. Hello,
    Since last change in the way Interior Points are calculated, the Specialities Nodes available when you reach House Rank 1 is no more available or achievable without pearl shop items in few places, mainly the numerous few-houses places (Elda Farm, etc). This made this part of game locked behind a pay wall.
    Only one reason to this change:
    -Duplicate items are not accounted for anymore
    -Except for Pearl Shop Items... (!?wtf?!)
    So, before this change any non-pearl player could still "fight" somehow (jukeboxes), and not anymore.
    My questions are:
    -Is it considered some kind of anomaly or not?
    -Is there any "fix" to see in the near future about this?
    Proposals:
    - Apply the rule of non-duplicate also to PS items, and let donate players exchange their PS Items for Pearls, if necessary only for a period of time (1month?)
    - AND/OR let Decoration Pearl Shop Items be available via marketplace like Costumes
  21. Post on In game currency in General

    By 2Cents, posted
    What is the point of In Game Currency?  It's a win/win for everyone.
    To the consumer: This balances out the game, it makes all content & items available to everyone on a restrained basis.  It allows players to mix what they earned in game to discount items themselves if they are short on funds or just combining what they earn in game along with cash purchases.
    To the company: Many players won't visit the cash shop at all, or very often.  By giving out a small amount of currency over time it essentially forces everyone to preview the cash shop, the sales, and see everything.  It certainly utilizes impulse buying.
    Misnomer: Giving away a restricted amount of currency has been going on for years in tons of games.  It does not negatively impact sales or cause players to rely on in game currency instead of purchases.  People buy for convenience and it's certainly not viable to obtain that much in any of the games.
    Misnomer: Your not getting instantly rich or everything you want from a system like this.  Far from it even if you play for years.  It's not difficult to control a system that limits the availability of items.
  22. Post on Forums Help Me in General

    By Obscured, posted
    Hello look I have a problem and I'm writing this in hopes a GM might see it I was supposed to be refunded pearls a while back. Finally coming back to the game I checked my mail and nothing was there and i still had the items i asked to be refunded the reason I'm posting this is so there is a slight chance that maybe a GM will see this.https://gyazo.com/b3c0fb1e3b8fcb4d42769a86e6bdf15c Here is the link proving my claim this is a screenshot of the response i got and I can also provide the Request number please help reddit.
    TLDR: Help me get my pearls
  23. Greetings,
    Has anyone here ever experienced that horse skill training coupons didn't work? I trained sprint on a T7 and after completion, nothing had changed. I was sure it was a bug but I just got a reply from a gm that it is supposed to be RNG? Although it states on the ticket that after training the skill will be up to 100%. I used them before and I always got a 100% skill in return. This is a surprise and not the good kind. 
    It is not like wasting 2 euro is going change my life but I do fill tricked into buying something that isn't what it says it is. And after the ghilly suit debacle and the selective refund policy, I have to say, I am not a happy customer anymore. Still love the game but I think will avoid the cash shop for a while and use my monthly game budget on something else. 
    Below you'll find the response of the gm.
    Kind regards,
    Silverfauve MacGonagall

     
  24. Hey guys,
     
    I just came to the conclusion that Pearl shop items are not account bound, but server bound.
    This in my eyes is really stupid.
    I asked a GM why this isn't the case, he said that he couldn't say anything about what they are planning with BDO at this moment but that I should make a post here.

    So what do you guys think? Server- or accountbound?
  25. Hello, I recently purchased a PaySafe card in order to buy pearls in the online shop. Whenever I go to the checkout, it prompts me with: " We are sorry, but due to policy restrictions, paysafecard is temporarily unavailable in your location and your request could not be processed. " 
    This is odd, because two weeks ago I had purchased a card and had no issues redeeming it then. Any inquiries to my situation would be greatly appreciated.