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    • WICHTIG: Das Forum ist umgezogen!   05/04/2017

      Damen und Herren, wir bitten um Eure Aufmerksamkeit, es ist an der Zeit umzuziehen!
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      https://community.blackdesertonline.com/index.php Update:
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    • IMPORTANT: Le nouveau forum   05/04/2017

      Aventurières, aventuriers, votre attention s'il vous plaît, il est grand temps de déménager!
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      De nouvelles fonctionnalités ainsi que de nouveaux outils vous attendent dès à présent et d'autres arriveront prochainement! N'ayez pas peur du changement et rejoignez-nous! Amusez-vous bien et a bientôt dans notre nouveau chez nous

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Content tagged 'zendesk'

Found 4 results


  1. So does anyone know what kind of priority the people at support have pearl item issues at? I was gifted an item but it was for the wrong class (i haven't opened it at all) so the person who gifted it sent a ticket promptly, a few days after they received an automated message, and a couple more days after he received a message from a GM asking me to send the ticket instead with his tickets number in the title/subject. So i did. its been almost 2 weeks and i haven't received a response at all. I was just curious if pearl item issue tickets have lower priority or if there's something else going on that could possibly be making the response time so long? Hope this doesn't come off as rude either, im just curious.
    edit: i also wouldnt mind on input from anyone else on their experience on how long it might have taken them to get their ticket resolved from the same or generally same type if issue.
  2. So far I've been having a blast in Black Desert but one thing is just really irking me. I've had a request up on zendesk for about 6 days now with no response. Can I get an update as to why it's taking so long? I understand the devs are scrambling due to the craziness of launch but I would at least appreciate it if I was able to get someone to take a look at my ticket request.

  3. Post on Zendesk ETA? in Website Tech Support

    By Aneko, posted
    @CM_Jouska @CM_Praballo @CM_Tytyes
    Quite some time ago I've put in a support ticket (about 4 days ago)
    (Request #43714)
    The ticket itself is about my items accidentally being send to the wrong server instead of the one I'm playing on and asking if it could be corrected.
    But that's not the point of this post, I'm wondering as to how long it takes for tickets to get resolved, any ETA for them? because I've been waiting for 4 days now and I have no clue how long more I'll have to wait.
    If my ticket (and that of my friend with a pretty similar issue (Request #44982)) Can be resolved right away, that'd be the best situation, but I'm mainly wondering how long this usually takes.
  4. When viewing the support site (https://blackdesert.zendesk.com/hc/en-us), the font for all the support sections is really thin and barely readable.  Changed font-weight to 400 on all <a> tags and things got much better.  
    Reproductibility: All recent Chrome, Firefox & Safari versions on Windows 10.  Internet Explorer/Edge handles the fonts better but they're still a bit hard to read.  Looks fine on Firefox 43 on Ubuntu 15.04 though.  Would test on a Mac if I had one.  
    Steps to Reproduce: Visit the support site through the URL above or click on the "Support" near the top of the BDO home page. 
    Before Screeshot:

    After Screenshot: