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IP vaild geolocation

5 posts in this topic


Hello, since few weeks i have a login problem. I checked my account at my friend's PC and it had work. But when I'm trying to connect to play at home I have a communicate:

"Your country is restricted from accessing our service.
Please check the Terms of Service for the details about our Service Territory. If you live within our Service Territory but you are blocked, please contact our Customer Support. Thank you for your understanding."

I checked all of possible features. I had a conversation with my internet operator. 
I am from Poland but my IP is signed on the Equator. What THE F...? He explaned me that he's firm bought some IP adresses and I have one of them, so "it's FRESH" and you have to update your geolocation IP database because all of my friend's who have internet connection from that network provider has the same problem with log in to game and the website. I don't using VPN's because I know it's inhibited. So please update your IP database. We bought that game for play and we can't do this without your help.
Please repair that problem fast. I have no play a long time... 
Please response me back...

Kind regards,
(Waha) - Jordine server

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Just use google to find some information about changing your IP. I mean proxy server, paid or free.

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Posted (edited)

Thank you for answer. 

Proxy isn't inhibited? when i get the game only what i have to do is log in so... i will be privileged if i havent do anything more to play normal... 

That issue is made by daum.

BTW. He who pays the piper calls the tune! 


Problem resolved


Thank you for contacting the Black Desert Online Customer Support and your interest in the game. 

Sorry about that, we have added your IP to our whitelist +1.png‍ 
You should be able to connect normally now! 

Let me know if its working so I can grant you a bit of compensation for the inconvenience!

Best Regards,

GM Huego
Senior English GM

I wanna thank you much!
Thank you very much,
... ta da da da :D... 


Edited by Waha

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How long you wait for answer? I got same problem ;/

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Same here. I can't login, "Your country is restricted from accessing our service...". This is seriously not funny to see after playing fine for weeks and paying lot of money.

I'm on Orwen server.

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