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Not receiving Value pack

10 posts in this topic

Posted

Hi,

I pre ordered a explorers pack, so I should receive 2x30days value pack. I used yesterday on my account and selected the server were I play, however I haven´t received them yet 27hours later, also i had 1 compensation pack that happened the same. Anyone having same issues?

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Posted

Same thing here.

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Posted

All the 'free' or 'compensated' Value Packs are overdue, most likely due to the high volume of Value Packs that are being redeemed right now. The same happened back in the day when everyone redeemed their pre-order items during headstart.

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Posted

I have the same problem.

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Posted

so I see we are a lot in the same situation.... then what, a compensation for the delay with the compensation? :S

 

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Posted

Same here over 34 hours later, claimed it somewhere yesterday. today / this morning about 10 hours ago i claimed number two to hopefully get ithis one. still nothing.

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Posted

I won the beauty event and claimed it from my BDO account 2days ago. Still no reward received in-game. Please help!!! 

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Posted

Same issue here.  Claimed the value pack from my account page Friday evening and still nothing as of this moment... 42 hours and counting.

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Posted

This happened to me as well just today

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Posted

Hey Guys, yes the Value Packs can take up to 48 hours to be sent, if you still have not received them past the 48 hours please be sure to submit a ticket to our Support Team and we will look into it. 

 

Link: https://blackdesert.zendesk.com 

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