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Original Cash Shop post changed


34 posts in this topic

Posted

Well, I still stand by what I said :).

Yeah ofc!  People can disagree.  I just found the difference between the two strange and interesting.  :)

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Posted

He didn't lie, and neither did he intend on misleading anyone.

If you would read the rest of his post, he went on to talk about loggin in and such – that to me sounds like he read the post as: 'Do you need to purchase a monthly subscription in order to play?'.

 

I am sorry, I do not see where Jouska had said that they 'won't' offer any types of subscriptions?

'Does not' is not the same as 'will not'.

Did he lie? No he didn't. Did he intend to mislead us? Since I heard the interview, no I dont think he had the intend.

These so called PM's and CM's are just a bunch of executing employees.

 

He's just gonna do what he is told to do.

I strongly believe he isn't even taken serious, just has to do what they tell him to do.

Does he even get to speak in meetings?

I think he collects some data from forum, writes it up and sends it upstairs.

Then he gets to write down what is decided.

 

Hello baby, can I buy u a drink?

Hey there, what u do for a living.

I'm a floor manager!

Wow impressive what u do?

I clean floors.

And I'm not thirsty...

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Posted

 

<snip>

He's just gonna do what he is told to do.

I strongly believe he isn't even taken serious, just has to do what they tell him to do.

Does he even get to speak in meetings?

I think he collects some data from forum, writes it up and sends it upstairs.

Then he gets to write down what is decided.

 

Yeah, I think that's probably the case (at least partially).  Unfortunately, he's the representative we have of their company; what he says is what Daum/Kakao says.  It doesn't matter if the information is coming from Jouska (doubtful) or if he's being told to convey the information in a certain way (including edits), the result is the same.

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Posted

Yeah, I think that's probably the case (at least partially).  Unfortunately, he's the representative we have of their company; what he says is what Daum/Kakao says.  It doesn't matter if the information is coming from Jouska (doubtful) or if he's being told to convey the information in a certain way (including edits), the result is the same.

Well there is a big difference between someone who is charged with reporting and a person that is charged with representing. These are two very different types of approaches to managing a customergroup.

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Posted

As I see it these PM's and CM's are doing such a bad job in customer care that any normal company would have fired them long time ago just to show that the company cares about the customers.

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Posted

Well there is a big difference between someone who is charged with reporting and a person that is charged with representing. These are two very different types of approaches to managing a customergroup.

In a normal business model I would agree with you, but it's a bit different with video games.  CMs and GMs (and in this case, PMs) are the customer-facing piece of the MMO pie.  They manage the communities, but they also manage communication between the player-base and the company.  Whether it's in his official job description or not, the player base views his word as the company's word.  Perception is everything.

As I see it these PM's and CM's are doing such a bad job in customer care that any normal company would have fired them long time ago just to show that the company cares about the customers.

Oh, I doubt the changes were his idea.  Speculation on my part, obviously, but generally things like that come from some one else directing the change.

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Posted

So now we can sell all cash shop items instead of just the value pack, pets and costumes. :$:ph34r:

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Posted (edited)

As I see it these PM's and CM's are doing such a bad job in customer care that any normal company would have fired them long time ago just to show that the company cares about the customers.

why would they fire the people who make them great money.

they most likely got rid of the people who were trying to keep the game from going p2w

bdo meetings.jpg

Edited by Stealth

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Posted

why would they fire the people who make them great money.

they most likely got rid of the people who were trying to keep the game from going p2w

bdo meetings.jpg

Can't disagree with you there, man.  Integrity isn't always the fastest way to make cash.

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