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Black Screen Launcher/Play Button Greyed Out


2 posts in this topic

Posted

Hi,

I've come back from my holiday to find a new patch has been released. I've opened up the launcher and the patch started downloading, but I've noticed that I couldn't log in as the launcher has a black screen (See screenshot below) Before I went off, I was able to play this game without any issues which leads me to believe that the recent patch has something to do with it.

Once it finished downloading, it prompted me to click on the play button but it's completely greyed out so I can't click on it. I assume this is because I have not been able to log in. I'd like to add that the launcher doesn't actually crash, as I can close it, changed settings at the top or even change regions etc.

I've been dealing with a GM for a few hours today and after trying out all of their suggestions they basically gave up and said it was an issue on my end due to high package loss. I got in touch with my ISP and after running multiple tests I can see that my package loss is very low.

Has anyone ever encountered this issue and knows a possible fix? I'd like to use my last day off to play this game..

Thanks all,

Dio 

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Posted

I just started getting the same thing.  Except my screen is white most of the time.  Sometimes' it's black.

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