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Patch Notes - August 10th

915 posts in this topic

Posted (edited)

In all fairness, chargebacks are a serious issue for any business. Because people are childish and improperly making chargebacks, Kakao incurs a fee for each chargeback, even if the customer ends up losing or withdrawing the chargeback. So all the whiny kids making chargebacks create an issue for Kakao, and it is within their right to fight back against chargebacks both publicly and within the chargeback process. Everyone from streamers to multinational corporations speaks out against chargebacks, but when the makers of a video game does it, suddenly you feel violated and call foul.

Aside from that, most people think you simply click "dispute" button in your credit card provider's control panel and then money is magically refunded back to you. This is not true. First, the credit card provider floats you the balance of the refund out of good faith, as in "this guy probably isn't being a whiny, fraudulent -----boi, so we'll give him the benefit of the doubt and give him the refund out of our own money." Then, they pursue that money from the merchant, in this case Kakao. However, the chargeback process operates like a mini trial, and the credit card issuer is the jury.

A customer who initiates a chargeback should be compiling an assload of evidence that the product was never delivered or the service was not rendered as stated, because you can be sure Kako will be compiling receipts, ad copy, your gameplay logs, etc. to prove that you bought the game and then continuously played it, making one's chargeback fraudulent. And then suddenly, weeks later, after the customer has probably spent all of that magic refund, their credit card account is once again hit with the full charge of the refund after they inevitably lose the chargeback.

People have a reasonable explanation to chargeback especially after the recent update and there are sources out there too that would help their cause.

 

edit: Also people in the EU are covered under all this.

Edited by BiggsVIII

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Posted

There was an overwhelming majority of players who straight up told you they didn't want this. There's your feedback and you ignored it anyways. 

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Posted (edited)

Out before Valkyr's Cry.

Have fun with this awesome game run by clowns.

Edited by LadyStoneheart
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Posted

Thanks for the awesome update guys! Not only did you make awesome changes but managed to get rid of all the whiney weenies! Yayyyy cant wait to jump on. Keep up the good work! <3

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Posted

Out before Valkyr's Cry.

Have fun with this awesome game designed by clowns.

True Story 

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Posted

OMG, if this is what I think it is:

-CI logo that shows when the game is starting has been changed.

THANK YOU!

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Posted (edited)

In all fairness, chargebacks are a serious issue for any business. Because people are childish and improperly making chargebacks, Kakao incurs a fee for each chargeback, even if the customer ends up losing or withdrawing the chargeback. So all the whiny kids making chargebacks create an issue for Kakao, and it is within their right to fight back against chargebacks both publicly and within the chargeback process.

Aside from that, most people think you simply click "dispute" button in your credit card provider's control panel and then money is magically refunded back to you. This is not true. First, the credit card provider floats you the balance of the refund out of good faith, as in "this guy probably isn't being a whiny, fraudulent -----boi, so we'll give him the benefit of the doubt and give him the refund out of our own money." Then, they pursue that money from the merchant, in this case Kakao. However, the chargeback process operates like a mini trial, and the credit card issuer is the jury.

A customer who initiates a chargeback should be compiling an assload of evidence that the product was never delivered or the service was not rendered as stated, because you can be sure Kako will be compiling receipts, ad copy, your gameplay logs, etc. to prove that you bought the game and then continuously played it, making one's chargeback fraudulent. And then suddenly, weeks later, after the customer has probably spent all of that magic refund, their credit card account is once again hit with the full charge of the refund after they inevitably lose the chargeback.

They have lied about the nature of their product !

If they would of said , back in the beginning .. hey look , we will be selling gold after a while just so u guys know , wouldn't of been a problem! but they said , numerous times that they wouldn't , hence false advertisement!

Stop trying to induce fear , people that have a credit card and know how the real world works , know they are entitled to their money back.

AND LET'S FACE IT! How many people would of bought the game when it released if they were honest about their intent!

Also , this is not just the initial purchase of the game yeh ? I know for a fact that there are thousand of people who have invested at least 1k+$ in the game so far because they where under the impression that the game will never be p2w or that it will ever go f2p , which it will in 1-2 months , i guarantee u that ...

Edited by KarmaLoop

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Posted

In all fairness, chargebacks are a serious issue for any business. Because people are childish and improperly making chargebacks, Kakao incurs a fee for each chargeback, even if the customer ends up losing or withdrawing the chargeback. So all the whiny kids making chargebacks create an issue for Kakao, and it is within their right to fight back against chargebacks both publicly and within the chargeback process.

Aside from that, most people think you simply click "dispute" button in your credit card provider's control panel and then money is magically refunded back to you. This is not true. First, the credit card provider floats you the balance of the refund out of good faith, as in "this guy probably isn't being a whiny, fraudulent -----boi, so we'll give him the benefit of the doubt and give him the refund out of our own money." Then, they pursue that money from the merchant, in this case Kakao. However, the chargeback process operates like a mini trial, and the credit card issuer is the jury.

A customer who initiates a chargeback should be compiling an assload of evidence that the product was never delivered or the service was not rendered as stated, because you can be sure Kako will be compiling receipts, ad copy, your gameplay logs, etc. to prove that you bought the game and then continuously played it, making one's chargeback fraudulent. And then suddenly, weeks later, after the customer has probably spent all of that magic refund, their credit card account is once again hit with the full charge of the refund after they inevitably lose the chargeback.

Bought the game - Yes
Played the game - Yes
Continued Playing after change implemented - No, because it's not the product/service advertised that I purchased.

Kaka's logs actually help validate those who are charging back legitimately.
Those who have initiated a chargeback and are still playing however....

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Posted

Me looking at the patch note like

xxx.PNG

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Posted

can we get a durability repair item on the cash shop already!

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Posted

tantrum-baby.jpg

4 people like this

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Posted (edited)

They have lied about the nature of their product !

If they would of said , back in the beginning .. hey look , we will be selling gold after a while just so u guys know , wouldn't of been a problem! but they said , numerous times that they wouldn't , hence false advertisement!

Stop trying to induce fear , people that have a credit card and know how the real world works , know they are entitled to their money back.

AND LET'S FACE IT! How many people would of bought the game when it released if they were honest about their intent!

No, that's not how the real world works... chargebacks are not a common or easily executed solution.

You bought the product, they delivered the product, you have no right to a chargeback because you no longer want the product. 

This is no different than the WoW Token.

Edited by Lethality

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Posted

Judgement day has arrived 

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Posted

R.I.P

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Posted (edited)

People have a reasonable explanation to chargeback especially after the recent update and there are sources out there too that would help their cause.

 

edit: Also people in the EU are covered under all this.

It does not matter if they feel they have a reasonable explanation or cause. The verdict of a chargeback is entirely at the credit card issuer's discretion, and it must fall within certain chargeback codes the credit industry has deemed relevant. The only potentially viable broad chargeback codes in this situation would be "services not rendered," "quality of good or services," and "inaccurate or defective product." There is no chargeback code for "I bought a product and then several months later, I am sad about a feature that was or was not added." That is only relevant when companies ship an incomplete beta/alpha product, then later fail to follow through with their commitments; this situation does not apply here. So it is the issuer who determines if a company rendered services to a customer who has been playing for months with game logs to prove it, if the quality of a non-tangible video game is appropriate for sale, and if said game is defective and unplayable as described. All of which fall in Kakao's favor.

Edited by Kurisutina
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Posted

!!PUBLIC SERVICE ANNOUNCEMENT!!

Please remember not to attempt to quell the shrill baby cries of the forum users.
They cannot help but be displeased with LITERALLY EVERYTHING.
If you find yourself unable to restrain yourself and needlessly having to reply to one of their all-too-similar posts please remind them to just go home already; as the common forum user often gets confused and believes using these pages as a gigantic tissue to blow their nose and wipe their tears with will actually accomplish something.

Below is a reference picture showcasing what a common forum user looks like when not complaining on here.
Be wary, these creatures are horribly ugly and depressing to witness.

Thank you.

sad-emo-boy-alone-crying-adorable-cute.jpg

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Posted

RIP BLACK DESERT !!!

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Posted

Thank you for the update, first of all well done on introducing Tier 8 Horses and Imperial Trading, And if the cap ever raises on the cash shop items I hope it never goes beyond 1$ 1m so for example outfits should never go higher then 30m. Its great for the ingame buyers at the moment which is what matters the most.

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Posted

Thanks for the awesome update guys! Not only did you make awesome changes but managed to get rid of all the whiney weenies! Yayyyy cant wait to jump on. Keep up the good work! <3

Yeah, go ahead and thank them, praise them, make them GODS for providing you this so-called game. The sh*tty, whiny community is out, so that you can enjoy your adventure peacefully. All that change did was to divide people and make them engage in back and forth forum insults, to the point where our real life got involved and one is better than the other because they can buy more pixels. Simply amazing argument.

To those that will stay, keep giving them feedback. No, seriously, keep it up.

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Posted

No, that's not how the real world works... chargebacks are not a common or easily executed solution.

You bought the product, they delivered the product, you have no right to a chargeback because you no longer want the product. 

This is no different than the WoW Token.

Misleading Advertising

According to the Directive, misleading advertising is any advertising which, in any way, including in its presentation, is capable of:

  • deceiving the persons to whom it is addressed;  
  • distorting their economic behaviour; or
  • as a consequence, harming the interests of competitors.

When determining whether advertising is misleading, several factors shall be taken into account. These are:

  • the characteristics of the goods or services concerned;
  • the price;
  • the conditions of delivery of the goods or provision of the services involved;
  • the nature, attributes and rights of the advertiser.

Comparative Advertising

The Directive lays down the conditions under which comparative advertising is permitted and, in particular, it requires traders to make sure that their advertisements:

  • are not misleading;
  • compare "like with like" - goods and services meeting same needs or intended for the same purpose;
  • objectively compare important features of the products or services concerned;
  • do not discredit other companies trademarks;
  • do not create confusion among traders.

Remedies

The enforcement of this legislation is the responsibility of the competent authorities and courts in the EU countries.

The Directive requires the EU countries to set up adequate mechanisms that enable persons and organisations having a legitimate interest to bring an action to the competent courts or administrative authorities for the cessation and/or the prohibition of misleading or unlawful comparative advertising.

 

Now please go somewhere else...

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Posted

capped at 20m per costume set..you people quitting over this? *rolls eyes*

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Posted

3rd :( 

Well. Our feedback has been ignored. As we can see, kakao doesn't listen to players. GG

*DIdn't listen to vocal minority

 

QQ.

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Posted

Its honestly not even pay to win, its pay to look prettier without having to pay...and im pretty sure you would have to spend a lot of real money to make a decent amount of in game money so really its not like its gonna be easy, it not like you put $30 in and your automatically a god, only the rich -----s will put in 100's of dollars and im pretty sure a lot of them will blow it all on a kzarka...rage that they busted the durability on it, the RNG will rip them a new one and they will realize that they wasted this months rent and failed. So dont sweat it guys, as far as im concerned no matter how much money you have RNG will butt----- you till your left eye droops

 

*Finds out you can sell unopened pearl shop outfits*1f1.gif

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Posted

capped at 20m per costume set..you people quitting over this? *rolls eyes*

Well i am also quitting, cause they obviously will never listen to any player who plays that game ever. 

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Posted

funny i don't remember this game being Free2play to begin with... SO why is there all this -----ing...

Speak with your wallets, spend or don't spend. Play or don't play.

This isn't P2W, this is pay2enjoy and look prettier :D

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