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Bug - Merv's Pallet + Value Pack

17 posts in this topic

Posted (edited)

Previously, had a 30 day value pack active, which also activated Merv's Pallete for me.  Used the dyes from MP with no problems.  The value pack wore off.  So I activated the 7 day value pack I got in the mail.  MP is no longer working.  When I go into the dye window and click on the MP icon, it tells me that I must activate merv's (screenshot of what that looks like attached).  The gear I am attempting to dye has no normal dyes applied to it.  Please assist.

2016-09-25_130032872.JPG

Edited by Blackstag

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Posted (edited)

question is, do the 7 day value packs even have the merv palette in it...i mean in the database are 2 variants one with the merv palette and one without.

Did you checked the buff the value pack gave you? can you maybe look that up and make a screenshot?

Event Value Pack 7 Days without merv palette:  http://bddatabase.net/us/item/17098/  (it seems like you could get from the settlement pack for returning players)

Value Pack 7 Days with mmerv palette: http://bddatabase.net/us/item/17352/

Edited by Myssy

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Posted (edited)

I too have just experienced this same issue.  I had two 7 day value packs.  I activated one a week ago and the other I activated yesterday before it expired to prevent having to redye costumes(I see now that it saves your Merv's palette configuration after it expires).  Once it finally rolled over to the new one just minutes ago, my Merv's palette colors completely dissapeared from my character.  Thinking it was maybe a bug, I tried to "fix" it by activating a 1 day Merv's palette.  But as you can see from the screenshots, although the description from the 7 day Value Pack buff indicates "Unlimited Use of Merv's Palette", I actually only have 23 hours of Merv's palette use from the 1 day buff I activated.

Even if it was the Event Value Pack without the Merv's palette that I activated, the description should not show "Unlimited Use of Merv's Palette" right?

screen.jpg

screen 2.jpg

Edited by Oneiro

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Posted (edited)

Unlimited MP appears on the buff portion of my 7 day value pack.  There is definitely something buggy going on.  Still not resolved.

Edited by Blackstag

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Posted

question is, do the 7 day value packs even have the merv palette in it...i mean in the database are 2 variants one with the merv palette and one without.

Correct, it seems that the new Explorer events include the incorrect 7 Day Value Pack which does not include the Merv's Palette. However, as far as we know, this is unintended.

So please send in a ticket and we'll further assist you.

Best regards,
GM Dew

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Posted

As of today it still does not work.

 

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Posted (edited)

As of today it still does not work.

The bugged Value Pack (7 Days) still does not give you the Merv's Palette buff, however we have sent all owners of this item a free Merv's Palette (7 Days) in the mail to make up for this.

You should have already received this mail in October or November.

Best regards,
GM Dew

Edited by GM_Dew
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Posted

Same problem here...

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2017-03-05_1041915375.JPG

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Posted

Hi, just used the value pack from the DK lvl 55 reward and the mervs palette does not work even though the pack states it's given.

can you sort this out or give me a replacement that works.

cheers

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Posted

its happening again...

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Posted

Happening to me too. :(

Putting in a ticket but worried because last ticket I put in never got a reply in over a week. :(

 

merv1.png

merv2.png

Correct, it seems that the new Explorer events include the incorrect 7 Day Value Pack which does not include the Merv's Palette. However, as far as we know, this is unintended.

So please send in a ticket and we'll further assist you.

Best regards,
GM Dew

Ticket sent. 

Is there any hope of this getting fixed quickly? This is a pretty huge bummer for this not to work. :(

Ticket #:

Your request (280381) has been received and is being reviewed by our support staff.

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Posted

Same thing happening to me.

Value Pack active, but Merv's pallet icon is missing and I cant dye anything.

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Posted

You'll all be receiving a free Merv's Palette (7 days) in the mail soon to make up for this. =)

Best regards,
GM Dew

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Posted

Same here.

Merv is not nice these days... D:

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Posted

problem alrdy solved, merv's palette in mailbox, nice job :)

 

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Posted

same thing happened luckily i had another merv's palette in my items, do you automatically get sent a replacement?

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Posted

same thing happened luckily i had another merv's palette in my items, do you automatically get sent a replacement?

Yes, everyone that was affected has already been sent a replacement Merv's Palette. =)

Regards,
GM Dew

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