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character slot is closed

47 posts in this topic

Posted

 

You can choose to simply wait for 90 days and the character will be deleted automatically, or you can send in a ticket and we can manually remove the item.

Best regards,
GM Dew

Alright going to send a ticket, thanks :)

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Posted

Wait, it's still taking 24 hours to still delete a character? I could have sworn I read there was supposed to be a 10 minute wait time to delete?

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Posted

Wait, it's still taking 24 hours to still delete a character? I could have sworn I read there was supposed to be a 10 minute wait time to delete?

The 10 minute deletion timer wasn't properly applied yet. We'll correct this during our next maintenance.

Best regards,
GM Dew

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Posted

The 10 minute deletion timer wasn't properly applied yet. We'll correct this during our next maintenance.

Best regards,
GM Dew

Thanks, Dew. When will that be? Need to clean out some old chars I won't ever touch again. :o

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Posted

The lowest level characters should be the locked ones.

You can choose to simply wait for 90 days and the character will be deleted automatically, or you can send in a ticket and we can manually remove the item.

You can send in a ticket here.

Best regards,
GM Dew

I appreciate the quick reply and I realize this isn't your fault, but I have to say this has to be one of the worst server mergers I have been a part of, and I have been a part of few in various MMOs. Why not just let the 1st 6 characters that we log in be the characters that are unlocked? That is how it has worked on every other MMO I have played. Again, I know it isn't your fault and really just vent more than anything.

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Posted

I appreciate the quick reply and I realize this isn't your fault, but I have to say this has to be one of the worst server mergers I have been a part of, and I have been a part of few in various MMOs. Why not just let the 1st 6 characters that we log in be the characters that are unlocked? That is how it has worked on every other MMO I have played. Again, I know it isn't your fault and really just vent more than anything.

Agreed. It's not even based on highest level. My wife can't log her 40 sorc on but can log a level 20 Tamer in and her Sorc is like her 3rd-4th highest level character.

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Posted

The 10 minute deletion timer wasn't properly applied yet. We'll correct this during our next maintenance.

Best regards,
GM Dew

So remember my previous posts? I indeed only needed 3 character slots unlocked. I know this because I went ahead and bought 4 character slot tokens because for some reason I had 4 characters locked. I can't use the 4th character slot item I bought because I already have max characters. What can I do about this?

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Posted

We've investigated a bit further into this and found that there currently is an issue when trying to switch characters through the ingame character changing window, as the game will erroneously show the message that your last character(s) in the list will be the locked character slots, even if they are not.

We apologise for this inconvenience. Please note that logging in through the character selection screen does work properly, and we advise to use this for now.

Best regards,
GM Dew

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Posted (edited)

I actually noticed today  that make sure you guys are swapping characters from character select, not via in game disconnect button. For some reason in game when I was changing to my blader it said the slot was closed but at the character select screen I could select him. Hope this helps anyone :)

 

Edit: literally didn't read the 2nd page, guess problem was solved lol

Edited by Andross
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Posted

Yeah i just bought a character slot with pearls and it's showing the slot to be locked..

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Posted (edited)

 

simple question: should i buy extra slot or wait for fix or something? I can't log in to one char with the lowest lvl.

before merge:  Alustin 11 slots - deleted 1

                        Croxus 1

                        Jordine 1

new world:       12 slots but 1 is blocked

 

 

 

 

Edited by SHAR

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Posted

I'm really frustrated. I have nine characters on my list. The lowest one is level 6 and currently deleting. I didn't see if I could access it but it wasn't on the bottom of the list. My next lowest, I wanted to play. I bought TWO character expansion slots from pearls/loyalties and I still can not get on the character I want for RP tonight and preordered the explorers pack. What is going on? I still can't play the one I want, it says it's closed.

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Posted

This is ridiculous I dunno what is going on. I can log into characters on the main server screen, but I can't switch characters in-game on a bunch of my characters including lvl 55+ alts, just says character slot closed. Clearly they are not closed because I can get into them. The order is also messed up, not listing high-low.

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Posted (edited)

Ii have 9 chars and 2 of them are closed , why ? i mean we had 6 and 4 free  char slots .

Edited by Hotaruo

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Posted (edited)

What is happening with this?????????????

I have characters in unlocked slots that I CANNOT ACCESS! "Character slot closed" These characters have pearl items on them that I cannot access. Not from the main screen or the swap character screen.

It also will not let me move the order of the characters. 

I'm not investing further into this game until I have my items back.

 

 

 

Edited by Kyungri
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Posted (edited)

same is happening to me my last slots 4 out of 12 slots are locked

according to the merge information they shouldn't be, i would have planned and ordered my characters differently if we had been properly informed of this...

 

a fix would be welcome as soon as possible

 

edit:

bought 4 additional char slots and it seems to have fixed it.

but again, the information given during the merge was not very clear about this. again i would have planned things differently.

Edited by Mish
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Posted

What is happening with this?????????????

I have characters in unlocked slots that I CANNOT ACCESS! "Character slot closed" These characters have pearl items on them that I cannot access. Not from the main screen or the swap character screen.

It also will not let me move the order of the characters. 

I'm not investing further into this game until I have my items back.

Please send in a ticket if you haven't done so yet.

Best regards,
GM Dew

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Posted

As far as my knowledge goes it should unlock your locked character, cant guarantee it 100% though as I have no way of testing it by myself

Just tried this, I still can't access any of my characters from the other servers

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Posted (edited)

Never mind, I had incorrect info (edited out)

Edited by Pyrexia_Dei
wanted to delete post

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Posted

I am not sure I am comprehending this correctly. Locked characters can only be deleted?  What if the locked character had Pearl items on them like outfits? Will the amount spent on the outfits and Pearl items be refunded over that as well? 

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Posted

I am not sure I am comprehending this correctly. Locked characters can only be deleted?  What if the locked character had Pearl items on them like outfits? Will the amount spent on the outfits and Pearl items be refunded over that as well? 

In that case please send in a ticket and we'll see what we can refund.

Best regards,
GM Dew

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Posted

how long is this going to take for them to reply to my ticket..I lost 3 character slots.. i deleted them thinking it would give me back the slots but didn't just poofed.. so stupid -.-

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