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Corrupted files error for the fifth time

19 posts in this topic

Posted

91aa28ae00191643f7a27ebf025d111a.png

5 times now...gg

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Posted

They refuse to even acknowledge the problem. This is by far the worst customer service from a mmo developer i have ever seen. If they did this at my company we would be firing people. Sad to see such an awesome game ruined by piss poor customer service and support.

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Posted

Same here. gg Kakao

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Posted

They refuse to even acknowledge the problem. This is by far the worst customer service from a mmo developer i have ever seen. If they did this at my company we would be firing people. Sad to see such an awesome game ruined by piss poor customer service and support.

Are you new or something? Its been like this since day 1

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Posted

6 time error now....going to close the launcher and wait for tomorrow, i m getting pissed af

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Posted

Same.

Files corrupted at 67% updating.

Run a complete file check for a hour, no issues.

Updating agasin, files corrupted at 67% again.

GG Kakao.

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Posted

what's happening ??? file check again..... cmon!

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Posted (edited)

I'm on my 5th file check so I'm waiting to see if I get my 6th corrupt file :P Have to say though, this is first time I've experienced this with an update.

They refuse to even acknowledge the problem. This is by far the worst customer service from a mmo developer i have ever seen. If they did this at my company we would be firing people. Sad to see such an awesome game ruined by piss poor customer service and support.

They acknowledged it before you even posted:

f7b1e34d5374f7830dacd93aaab75429.png

Edited by Kitamara
typos as per usual
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Posted (edited)

Best thing is that around 35% speed while file check is going down by 0.01 around every 2 seconds so i'm just watching it going down and remaining time going up. (47% now and it's going slower and slower.. :V)

Edited by Azalel

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Posted (edited)

Yes, we have previously acknowledged* it and are currently looking into the issue.

Edited by GM_Caramel

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Posted

Same issue here 8 times now.  I filed a support ticket and they didn't even bother to read it - their response was "Wait a few minutes and the download will continue" (they assumed it was the 48% issue) and marked the ticket as closed.

I have re-opened the ticket and asked that they actually do me the courtesy of reading my tickets instead of making assumptions in future.  GM Maselcun is the one who responded to my ticket.

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Posted

Same issue here 8 times now.  I filed a support ticket and they didn't even bother to read it - their response was "Wait a few minutes and the download will continue" (they assumed it was the 48% issue) and marked the ticket as closed.

I have re-opened the ticket and asked that they actually do me the courtesy of reading my tickets instead of making assumptions in future.  GM Maselcun is the one who responded to my ticket.

Least they responded to yours. haha.

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Posted

BTW once you get to 67% if close the launcher before you get the error and re-open it - you will see the same patch size as everyone else (1.04GB) and will get past the 48% issue only to once again be hit with the Corrupted File issue at 57% this time.

bdo-patch-error.png

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Posted (edited)

corruptu3uf5.jpg

[12/01/2016::11:23:33]    [MSG] RTPatch file name : Paz\PAD04423.PAZ

[12/01/2016::11:23:33]    [MSG] RTPatch file name : Paz\PAD04424.PAZ

[12/01/2016::11:23:33]    [MSG] RTPatch file name : Paz\PAD04427.PAZ

[12/01/2016::11:24:01]    [MSG] RTPatch file name : bin\BlackDesert32.exe

[12/01/2016::11:24:06]    [MSG] 2

[12/01/2016::11:24:06]    [MSG] 2

[12/01/2016::11:24:06]    [MSG] RTPatch Error : 40, Filesize : 103227760 bytes

[12/01/2016::11:24:10]    [MSG] DaumGame Global Launcher is ended.

 

[12/01/2016::13:39:39]    [MSG] RTPatch file name : Paz\PAD04424.PAZ

[12/01/2016::13:39:39]    [MSG] RTPatch file name : Paz\PAD04427.PAZ

[12/01/2016::13:40:32]    [MSG] RTPatch file name : bin\BlackDesert32.exe

[12/01/2016::13:40:37]    [MSG] 2

[12/01/2016::13:40:37]    [MSG] 2

[12/01/2016::13:40:37]    [MSG] RTPatch Error : 40, Filesize : 103227760 bytes

[12/01/2016::13:45:06]    [MSG] DaumGame Global Launcher is ended.

Forward and back, must be Groundhog Day!!!!!!

Edited by Zardoz71

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Posted

lets try to keep these topics centralized please

larger topic found here

 

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Posted

lets try to keep these topics centralized please

larger topic found here

 

Completely different issue and not relevant to this corrupt file issue.

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Posted

Completely different issue and not relevant to this corrupt file issue.

That thread contains all the information about the launcher, and patching issues, and YES including corrupted files. It is better to centralize this conversation if you actually want to be helped. If not, I can't force you.

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Posted

TLDR: Just delete everything and reinstall. They cant fix shit they cant fix the launcher all they do is copy pasting stuff and hoping. day1 error every week it hits like 10%sry ***holes. 

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Posted

That thread contains all the information about the launcher, and patching issues, and YES including corrupted files. It is better to centralize this conversation if you actually want to be helped. If not, I can't force you.

I disagree entirely - it is actually much worse to have these two issues in the same thread because it leads to GMs misunderstanding the actual issue(as is very evident in their reply to my ticket).  They are separate and different issues and should be in two different threads.  I don't appreciate getting a support response to a different issue to the one I reported.

TLDR: Just delete everything and reinstall. They cant fix shit they cant fix the launcher all they do is copy pasting stuff and hoping. day1 error every week it hits like 10%sry ***holes. 

Ummm mine is a completely fresh install so how do you propose deleting everything and reinstalling is going to make any difference.  I am installing on a brand new PC and getting exactly the same issue, so deleting and reinstalling will make zero difference for people other than probably getting a nasty email from the ISP for downloading a 41GB file multiple times.

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