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Stuck in Tutorial - Claus Quest - Western Guard Camp


3 posts in this topic

Posted

My request ticket is #229761 but I want to see if anyone has any suggestions that could help me.

I'm stuck at the NPC named Claus in the Western Guard Camp. The Black Spirit wants me to take a quest from Claus, but he offers no quests. I'm super confused on what I need to do because now I can't summon my black spirit, even though he has a quest for me, and I also cannot do what the tutorial says. This locks up a lot of options I cannot do now because I'm stuck in the tutorial.

Screenshots In Spoiler:

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Posted

I had the same problem yesterday and I tried a few things out and now the quest is gone but I can do everything I want freely. The steps I took were:

1. Close Black Desert Online (if Open)

2. Go to documents folder and locate the folder Black Desert. Go in and delete the folder named UserCache.

3. Go to the black desert installation folder which should be Program Files (x86) and open it. Locate the Black Desert Online folder and open it. Inside find the Cache Folder and Delete it.

4. While still inside the black desert installation folder, rename the file called version.dat to config.filecheck  Then restart black desert online and wait for file repair.

5. Once inside Black Desert Online choose a different server than your usual server just in case to make sure the fix worked.

These steps wipe your cache so your UI settings might be erased and you will have to reset them yourself to what you had. Also this process goes through and repairs the game files which might be a cause of the problem. I hope this helps!

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Posted

I had the same problem yesterday and I tried a few things out and now the quest is gone but I can do everything I want freely. The steps I took were:

1. Close Black Desert Online (if Open)

2. Go to documents folder and locate the folder Black Desert. Go in and delete the folder named UserCache.

3. Go to the black desert installation folder which should be Program Files (x86) and open it. Locate the Black Desert Online folder and open it. Inside find the Cache Folder and Delete it.

4. While still inside the black desert installation folder, rename the file called version.dat to config.filecheck  Then restart black desert online and wait for file repair.

5. Once inside Black Desert Online choose a different server than your usual server just in case to make sure the fix worked.

These steps wipe your cache so your UI settings might be erased and you will have to reset them yourself to what you had. Also this process goes through and repairs the game files which might be a cause of the problem. I hope this helps!

Yeah I did that and it didn't fix the glitch. The only thing that fixed it was going to Oliva, logging out at the starting zone, and logging back in. Information on fixing it was on here: http://forum.blackdesertonline.com/index.php?/topic/121128-stuck-at-tutorial/

I've pointed out the solution to support so people don't have to go through those unnecessary steps again.

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