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    • Share your Suggestions!   01/01/2016

      Greetings, Do you want to help Black Desert be the best game possible? We are constantly looking for ways to improve the game, your feedback and suggestions are a key part of this process.  Everyone is welcome to visit our Suggestion Forum and share your thoughts with the BDO Team and the community.  Below I will give some advice on how to present your suggestions to ensure you are heard. How to make sure your contribution will be taken into account: Be precise and constructive.Take the time to explain your reasoning behind a feeling or a suggestion.Check if the suggestion you have in mind has already been shared. If it's the case, you can reply to it.Ask other players or friends you know what they think of your post before you click the "Submit" button.Be realistic. To add content requires a long time, but don't feel discouraged if it takes time to see changes.  I want to thank you in advance for any suggestions provided, and we look forward to reading your contributions!
    • Forum Rules   04/24/2016

      1. Inappropriate or infringing content Kakao Games Europe does not vouch for or warrant the accuracy, completeness or usefulness of any message, article, link or comment posted by other users in the Services, and shall not be responsible for the contents of any such message, article or comment.The messages express the views of the author of the message, not necessarily the views of Kakao Games Europe. The User can report any violation of the services policies by clicking on the report icon on the Forums.The User shall not use the Service(s) to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually offensive, threatening, invasive of a person's privacy, or otherwise violating of any applicable law.The User shall not use the Service(s) to post any advertisement, link or information regarding content which infringes the Agreement.The User shall not post any copyrighted material unless the copyright is owned or licensed by the User or by Kakao Games Europe.The user shall not promote illegal or illicit activities including cheating and the use of exploits.  2. Naming policy The User shall not use on the Website, the Forums and in the Game character names, family names, guild names, clan names and/or nicknames that are:Vulgar, abusive, hateful, racist, defamatory, threatening, pornographic or sexually orientated;Referring to inappropriate parts of the human body or bodily functions;Referring to drugs or illegal activities;Related to the Nazi regime;Referring to figures or activities of religious relevanceRelated to political regimes or personalities involved or suspected of violation of human rights;Promoting violence, ethnically or national hatred;Impersonating an existing person, including Kakao Games Europe officials Violating the intellectual or industrial rights of a third party, including trademarks.The use of alternate spelling, for instance by replacing letter with number, in order to violate the above mentioned rules shall be considered a violation of the naming policy.The user will not create additional forum accounts in order to bypass any warning, suspension, ban or purport themselves as someone else.  3. Threats to the provision of the Services The User shall not make threats or attempt to disturb the provision of the Services in any way including spamming, denial of service attacks, performing actions whether alone or as a group, on the Service(s), that would affect the performances of the Service(s) or the experience of other end-users of the Services.Kakao Games Europe reserves the right to take any actions necessary deemed necessary to maintain the integrity of the Service(s).  4. Account sharing The User is not allowed to share the credentials of the User’s Account with anyone.Notwithstanding the above, Kakao Games Europe may request from you the name of your Account for events or in order to provide you customer support. However, Kakao Games Europe will never ask you for your Account password.  5. Violation of law The User undertakes to respect the legislation of the country from which the User launches the Game and accesses the Services.  6. Behavioral rules and guidelines 6.1. Thread bumping The User shall not bump own threads. Replies to own threads with the sole purpose of moving said thread to the top of the forum can lead to a warning with the possible consequence of losing writing permissions on http://forum.blackdesertonline.comIf the User wants to add more information to a post, the “EDIT” function can be used. It is permitted to reply to own posts once every 48h as long as the follow up post adds new and meaningful information related to the topic.Replies to other users posts with the sole purpose of increasing it's visibility are also considered thread bumping as well as spam and will be actioned accordingly.Normal replies to other users are not affected by the above mentioned rules.6.2. Posting Etiquette The user shall not post in all capital letters, use excessive punctuation, flamboyant fonts etc. to draw attention to its posts.Using the words Kakao, Kakao Games, Pearl Abyss or any Kakao Games Europe member’s name in a topic title is frowned on.The user shall not use misspelled versions of inappropriate words to circumvent the swear word filter. Doing so shows the User was fully aware of the nature of the word and it will be reflected in any potential penalties.6.3. Interacting with other users Post made with the sole purpose of upsetting or angering other users are not allowed. All posts have to be made in the spirit of mutual respect. The User shall not attack or insult other users for having different opinions or for making statements the User disagrees with. Challenging the opinions or statements of other users is permitted, attacking the person holding them is not. If the User finds the actions of other users in breach of the forum rules, the Report Function should be used in order to bring the case to the attention of the moderator team. The case will then be reviewed and appropriate actions will be taken. The user shall not "name and shame" other users. If a user is suspected to have broken Terms of Service / Terms of Use or taken part in fraudulent activities it should be reported directly to Kakao Games Europe by submit a support ticket.6.4. Quoting The User shall not quote posts who break the forum rules. The User is instead encouraged to use the Report Function in order to bring inappropriate content to the attention of the moderator team. Reported content will then be reviewed and appropriate actions will be taken.6.5. Abuse of Report Function The user shall not abuse the report function. The report function is intended to be used to make the moderation team aware of potential breaches of the forum rules not to get revenge on other users. If the User finds another user behaving inappropriate several times in a short time span, the Report Function can be used, highlighting one relevant post and indicating in the notes that other threads are affected too. If the User feels a thread is out of control, one post should be reported indicating in the notes the whole thread needs attention.  7. RP Forum Rules The RP Forums follow a more strict rule set. Any user wishing to participate on the RP forums is advised to review the specific rules before posting.  8. Appeal Forum Moderations Threads deemed inappropriate to a particular forum will be moved to a more appropriate forum or even removed completely. Threads that have been removed or closed are not to be re-posted. The User shall not discuss specific cases of moderated posts or disciplinary actions against users on the forum. If the User disagrees with an action taken by the moderator team, an e-mail should be send to forumdisputes@blackdesertonline.com. An uninvolved Community Manager will then review the case. 

[Notice] *Update* NA Server Connectivity Issues - 3/12

64 posts in this topic

Posted

i would prefer new server hardware
 
 
 
or sack daum and get a company who has run an mmo b4

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Posted

I just got back in

hopefully it's fixed ??

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Posted

forget the gold and gm blessings can i have a tier 9 pegasus with sprint quick accel and double seats please? thank you

 

Tier 9 horses do not have two seater

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Posted

Anything being done about characters being rewound and horses staying back where they were? For some people that can be even an hour of wasted time =/

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Posted

I get 5 of my friends to buy BDO and this is making a great first impression..... -u- hurry back we want to playyyyyyyyy!

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Posted

Greetings All,

We're looking into the reports of connectivity issues to the North American Service. Once our team has concluded their initial investigation, we'll provide any further relevant updates via this thread. We apologize for any inconvenience this may cause and thank you for your understanding.

Thanks friendo.

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Posted

I  

D E M A N D  

O G R E  

R I N G S

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Posted

Thanks again, able to log in now

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Posted

Good job on fixing the issue BDO staff.

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Posted

CM_Aethon thank you for your response and the servers being back up but what was with the roll back? Horse exp rolled back, char exp rolled back, some people even complaining about certain items being downgraded. Any info?

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Posted

The GM's should take the time to answer

some of the concerns on the tamer forum

I know you guys are busy but you should give us like 30 seconds of your time thx in advance

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Posted

ahh thank you for addressing this :)

hopefully you guys can fix it soon

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Posted (edited)

The shop is not working either. I want to purchase the Explorer's package, but the link doesn't work.

So far only the link for starter's package works, but neither does the traveler's nor explorer's package. 

Edit: issue resolved as sales extended and link fixed. (March 13, 2017)

 

Edited by Steveninsp
issue resolved

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Posted

the store has been like that for a couple hours at least. i tried to get the explorer package and it just sent me back to the buy now page

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Posted (edited)

I'm trying to buy the Explorer's Package as well, at the discounted price, but it won't allow me to do so.

Edited by Latioss46

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Posted

hey// at least you aren't still being booted from the game

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Posted

Tier 9 horses do not have two seater

what_if_they_did.thumb.jpg.6be0e21cb1ae8

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Posted

im getting a virus alert from bdo when i hit play any else?

 

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Posted

Thanks

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Posted (edited)

Greetings All,

We're looking into the reports of connectivity issues to the North American Service. Once our team has concluded their initial investigation, we'll provide any further relevant updates via this thread. We apologize for any inconvenience this may cause and thank you for your understanding.

Update: The issue should now be resolved and the servers will be returning to normal.

@CM_Aethon Second week in a row, first time we couldnt build or defend our nodes & lost them due to this on calphion 1, Yet to recieve any guild reinbursment for that weeks issues, let alone screwing with todays node war making it shorter & in essence unplayable since guild memebrs left to due quote/s "trash servers" trash game"

GM's from Zendesk: Communicate this to the CM's on the forums and they will be able to take up your case with the Senior Staff to see what can be done.

Edited by prymortal

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Posted

And now its laggy as hell and constant DC yup its fixed.

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Posted

Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?Compensation?

If our guilds can't node war for another week again for the same shit that happened last week you are going to owe all of us some of that^^^^^^^^^^^^^^^^^^^^^

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Posted

We all know those hamsters need pets to help them as well as better uniforms to boost their morale. Hope everything is smooth again. :)

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Posted

Did you fix the lag?.....*looks around, no response* Did....did you fix the desync?...oh no, no you didn't? did you fix the sea monsters to actually drop loot? no?....did you fix the spot at pirates where the ships get stuck? ....no?.......did you fix the world boss spawns where entire servers miss out on loot? NO!?!?!?....did your customer service get updated to actually respond to complaints in your e-mails...hold on let me check.......NO!?!?!? what in the actual **** are you doing?......*looks over at ninja the ninja's eyes blink*......OH THANK YOU thank you for making the animation perfect THATS what has been buggin me<====sarcasm.......daum you really are on top of ish. *slow clap, Offers up a helmet with chin strap* I know some of you need this.

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Posted (edited)

so i got lost in 5% lvl 55 because i went to sleep when the server issue started and now i woke up to exp  bonus gone. Im beyond frustrated i wanted to get 56 and farm the rest of the way but now ill lose a week of awk farming #FEELSBAD

Edited by Sempei

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