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    • WICHTIG: Das Forum ist umgezogen!   05/04/2017

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    • IMPORTANT: Le nouveau forum   05/04/2017

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4 posts in this topic

Posted (edited)

I will just contact support, thanks anyways

Edited by Isotopes

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Posted

Support will eventually lock this thread because you are discussing account issues.

But...........get all of your records from when you first bought the account. It "should" hopefully be linked to your current email address. Also get records of your purchase of the game, hopefully that is the same info and you didnt use another way of payment.

Basically what I am saying is that you need to gather and provide proof of your transactions and that you are the owner. From there, it should be easy for them to pinpoint when "other" charges started to appear.

But if you used different emails, or different forms of payment, it may be hard to prove things as they see there is a lot of conflicting info on the account

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Posted

Account was hacked and the hacker spent real money purchasing pearls. I emailed support and they said that if he charges back I will have to pay the negative balance on the account, which I find to be a little ridiculous, but the pearls were opened so I used them regardless since i was going to have to pay for them anyway. Now, I am left wondering if this guy is stupid enough to actually charge back on an account that was not even in his name. What if he reports the charge as fraudulent and says I stole his info to make the purchase?  Obviously they can tell that it was done on an IP Address in a different country? This guy left all his info in the payment section and I reported it all to support, just never got a clear response. Can I get in trouble over this is what I want to know?

I feel like this is too convenient given the im triggered thread that just popped up.  Now some 1 post pops up saying this?  Lol sounds like someone is trying to fabricate some bullshit.

Could be coincidence but in my experience not so much.

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Posted

I did not realize there was a different forum for account issues?

I feel like this is too convenient given the im triggered thread that just popped up.  Now some 1 post pops up saying this?  Lol sounds like someone is trying to fabricate some bullshit.
Could be coincidence but in my experience not so much.

I have no clue what you are talking about, but this is a different issue.

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