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6 posts in this topic

Posted

So after the last patch on 5 april my game doesn't want to start anymore, it loads up to the point where I see 3 options, to start the game so I can go to the channel selection second to quit and the last one for settings, but everytime I want to start the game it shuts down, no crash report no nothing. I tried repairing the game, didn't work, deleting Usercache too so I googled about it how to repair it but didn't find any proper question so I reinstalled the game aaaand it's still isn't working I rebooted my pc, reinstalled gpu drivers and it does not work :(  I really don't know what I should do I wrote a ticket to the support team yesterday and didn't get any answer yet. Any solutions for this strange question?

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Posted

maybe try tweaking the setting (size, resolution, optimization)

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Posted

maybe try tweaking the setting (size, resolution, optimization)

I tried it but its still isn't working :(

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Posted

I'm not sure if you did the cache clear correctly, please try the following:

  1. Make sure that you have enough free disk space on your HDD/SSD (40gb for installer - another 40gb for the client)
  2. Delete the UserCache folder in "Documents" -> "Black Desert"
  3. Delete the Cache folder in your game installation folder.
  4. Delete the service.ini in your game installation folder (if present). 
  5. Delete the service.ini in your game installation/bin64 folder (if present).

 

Deleting the cache will result in parts of the UI and settings being reset.

 

Following this method should also fix almost any future graphical or keybinding issues you may experience too.

 

If this still doesn't fix the issue, you can attempt a file repair:

  1. Start the launcher and click on the cogwheel icon on the top-right corner of the window.
  2. Press on the "Click To Start" button, right next to the "Repair Mode". (See the screenshot below).
    .eJwFwdsNwyAMAMBdGAAb8whkG4sgQpQUBO5X1N1
  3. Press on the "Yes" button below: 
    .eJwFwVsSgyAMAMC7cAASwqPW2zCIiKOGCelXp3f

 

Please note that, it may look like it is (re)downloading a massive amount of data but will only download damaged files after checking the whole install. It can take 5-30 minutes depending on your network and PC condition.

.eJwFwcsNwyAMANBdGAAb80nIAr1VXQERRJCSGIF

 

 

If the above doesn't help, I would strongly recommend making a ticket in the technical section (https://blackdesert.zendesk.com/hc/en-us/requests/new?ticket_form_id=9080). I'm sure one of our specialists will be able to assist you better.

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Posted

I'm not sure if you did the cache clear correctly, please try the following:

  1. Make sure that you have enough free disk space on your HDD/SSD (40gb for installer - another 40gb for the client)
  2. Delete the UserCache folder in "Documents" -> "Black Desert"
  3. Delete the Cache folder in your game installation folder.
  4. Delete the service.ini in your game installation folder (if present). 
  5. Delete the service.ini in your game installation/bin64 folder (if present).

 

Deleting the cache will result in parts of the UI and settings being reset.

 

Following this method should also fix almost any future graphical or keybinding issues you may experience too.

 

If this still doesn't fix the issue, you can attempt a file repair:

  1. Start the launcher and click on the cogwheel icon on the top-right corner of the window.
  2. Press on the "Click To Start" button, right next to the "Repair Mode". (See the screenshot below).
    .eJwFwdsNwyAMAMBdGAAb8whkG4sgQpQUBO5X1N1
  3. Press on the "Yes" button below: 
    .eJwFwVsSgyAMAMC7cAASwqPW2zCIiKOGCelXp3f

 

Please note that, it may look like it is (re)downloading a massive amount of data but will only download damaged files after checking the whole install. It can take 5-30 minutes depending on your network and PC condition.

.eJwFwcsNwyAMANBdGAAb80nIAr1VXQERRJCSGIF

 

 

If the above doesn't help, I would strongly recommend making a ticket in the technical section (https://blackdesert.zendesk.com/hc/en-us/requests/new?ticket_form_id=9080). I'm sure one of our specialists will be able to assist you better.

I'll try that and that with the ticket I think they are ignoring me I send a ticker on Friday or so and still didnt get a respond :(

I'll try that and that with the ticket I think they are ignoring me I send a ticker on Friday or so and still didnt get a respond :(

Delete the Cache folder in your game installation folder where is it?

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Posted

I'll try that and that with the ticket I think they are ignoring me I send a ticker on Friday or so and still didnt get a respond :(

Can you send me your ticket number by private message? I'll have a look what's going on, however please note you're not being ignored, we're just dealing with a large volume of tickets currently.

 

Delete the Cache folder in your game installation folder where is it?

Depends where you've installed BDO. Could look like this:

cap1.thumb.JPG.07c9df58aebb9ccc392e6327c

where whole 'cache' has to be deleted.

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