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    • Share your Suggestions!   01/01/2016

      Greetings, Do you want to help Black Desert be the best game possible? We are constantly looking for ways to improve the game, your feedback and suggestions are a key part of this process.  Everyone is welcome to visit our Suggestion Forum and share your thoughts with the BDO Team and the community.  Below I will give some advice on how to present your suggestions to ensure you are heard. How to make sure your contribution will be taken into account: Be precise and constructive.Take the time to explain your reasoning behind a feeling or a suggestion.Check if the suggestion you have in mind has already been shared. If it's the case, you can reply to it.Ask other players or friends you know what they think of your post before you click the "Submit" button.Be realistic. To add content requires a long time, but don't feel discouraged if it takes time to see changes.  I want to thank you in advance for any suggestions provided, and we look forward to reading your contributions!
    • Forum Rules   04/24/2016

      1. Inappropriate or infringing content Kakao Games Europe does not vouch for or warrant the accuracy, completeness or usefulness of any message, article, link or comment posted by other users in the Services, and shall not be responsible for the contents of any such message, article or comment.The messages express the views of the author of the message, not necessarily the views of Kakao Games Europe. The User can report any violation of the services policies by clicking on the report icon on the Forums.The User shall not use the Service(s) to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually offensive, threatening, invasive of a person's privacy, or otherwise violating of any applicable law.The User shall not use the Service(s) to post any advertisement, link or information regarding content which infringes the Agreement.The User shall not post any copyrighted material unless the copyright is owned or licensed by the User or by Kakao Games Europe.The user shall not promote illegal or illicit activities including cheating and the use of exploits.  2. Naming policy The User shall not use on the Website, the Forums and in the Game character names, family names, guild names, clan names and/or nicknames that are:Vulgar, abusive, hateful, racist, defamatory, threatening, pornographic or sexually orientated;Referring to inappropriate parts of the human body or bodily functions;Referring to drugs or illegal activities;Related to the Nazi regime;Referring to figures or activities of religious relevanceRelated to political regimes or personalities involved or suspected of violation of human rights;Promoting violence, ethnically or national hatred;Impersonating an existing person, including Kakao Games Europe officials Violating the intellectual or industrial rights of a third party, including trademarks.The use of alternate spelling, for instance by replacing letter with number, in order to violate the above mentioned rules shall be considered a violation of the naming policy.The user will not create additional forum accounts in order to bypass any warning, suspension, ban or purport themselves as someone else.  3. Threats to the provision of the Services The User shall not make threats or attempt to disturb the provision of the Services in any way including spamming, denial of service attacks, performing actions whether alone or as a group, on the Service(s), that would affect the performances of the Service(s) or the experience of other end-users of the Services.Kakao Games Europe reserves the right to take any actions necessary deemed necessary to maintain the integrity of the Service(s).  4. Account sharing The User is not allowed to share the credentials of the User’s Account with anyone.Notwithstanding the above, Kakao Games Europe may request from you the name of your Account for events or in order to provide you customer support. However, Kakao Games Europe will never ask you for your Account password.  5. Violation of law The User undertakes to respect the legislation of the country from which the User launches the Game and accesses the Services.  6. Behavioral rules and guidelines 6.1. Thread bumping The User shall not bump own threads. Replies to own threads with the sole purpose of moving said thread to the top of the forum can lead to a warning with the possible consequence of losing writing permissions on http://forum.blackdesertonline.comIf the User wants to add more information to a post, the “EDIT” function can be used. It is permitted to reply to own posts once every 48h as long as the follow up post adds new and meaningful information related to the topic.Replies to other users posts with the sole purpose of increasing it's visibility are also considered thread bumping as well as spam and will be actioned accordingly.Normal replies to other users are not affected by the above mentioned rules.6.2. Posting Etiquette The user shall not post in all capital letters, use excessive punctuation, flamboyant fonts etc. to draw attention to its posts.Using the words Kakao, Kakao Games, Pearl Abyss or any Kakao Games Europe member’s name in a topic title is frowned on.The user shall not use misspelled versions of inappropriate words to circumvent the swear word filter. Doing so shows the User was fully aware of the nature of the word and it will be reflected in any potential penalties.6.3. Interacting with other users Post made with the sole purpose of upsetting or angering other users are not allowed. All posts have to be made in the spirit of mutual respect. The User shall not attack or insult other users for having different opinions or for making statements the User disagrees with. Challenging the opinions or statements of other users is permitted, attacking the person holding them is not. If the User finds the actions of other users in breach of the forum rules, the Report Function should be used in order to bring the case to the attention of the moderator team. The case will then be reviewed and appropriate actions will be taken. The user shall not "name and shame" other users. If a user is suspected to have broken Terms of Service / Terms of Use or taken part in fraudulent activities it should be reported directly to Kakao Games Europe by submit a support ticket.6.4. Quoting The User shall not quote posts who break the forum rules. The User is instead encouraged to use the Report Function in order to bring inappropriate content to the attention of the moderator team. Reported content will then be reviewed and appropriate actions will be taken.6.5. Abuse of Report Function The user shall not abuse the report function. The report function is intended to be used to make the moderation team aware of potential breaches of the forum rules not to get revenge on other users. If the User finds another user behaving inappropriate several times in a short time span, the Report Function can be used, highlighting one relevant post and indicating in the notes that other threads are affected too. If the User feels a thread is out of control, one post should be reported indicating in the notes the whole thread needs attention.  7. RP Forum Rules The RP Forums follow a more strict rule set. Any user wishing to participate on the RP forums is advised to review the specific rules before posting.  8. Appeal Forum Moderations Threads deemed inappropriate to a particular forum will be moved to a more appropriate forum or even removed completely. Threads that have been removed or closed are not to be re-posted. The User shall not discuss specific cases of moderated posts or disciplinary actions against users on the forum. If the User disagrees with an action taken by the moderator team, an e-mail should be send to forumdisputes@blackdesertonline.com. An uninvolved Community Manager will then review the case. 

ATTENTION! ..edit... !


43 posts in this topic

Posted

wtf.thumb.jpg.d72b7fa6502447cac0db446099

My Response

WAT!?  You want an HD photo of the FRONT & BACK of my ID, and a PHOTO OF THE CREDIT CARD?!
There isn't even a privacy policy seal on this email! And this is coming from some sketchy-looking "support+2156678.0BEBA0@paymentwall.com" email.
This has ALL the red flags of identity theft!

This is America buddy, we don't do this crap here, keep that in Europe! I'm not sending my card or identity to some sketchy email to some other country in the EU. I'm never giving "KaKao" money again as long as PaymentWall is around.

This is insane!

 

And I've been here since Beta with 230+ Hours logged in, and paid around $400+ so far!

What the actual -----????

@GM Creat0r @GM Creator @GM Felaxus @GM Kaiji @GM Moose @GM MWallace @GM Neevachu @GM Neevachu @GM_Axion @GM_BBrilliant @GM_Bytesize

 

I remember reading a while back, its actually illegal to request customers to send sensitive data like this over a non-encrypted email.

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Posted

That's why i use Paypal. 

2 people like this

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Posted

I have spent just as much if not more on BDO and I have yet to encounter such problem. So obviously the question is, what did you do ? Untitled.thumb.png.5266cc2a424cfd353abe3

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Posted (edited)

This is America buddy, we don't do this crap here, keep that in Europe!

Yes, because we Europeans do this on daily basis.

I heard you get this kind of emails when you use 3rd party programs.

 

Edited by Tirith
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Posted

Paypal.

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Posted

@Abarrane I've been using Paypal this whole time, with the exceptions my debit card a few times when things were on sale.

I'm 27, my birthday was coming up so my mother lent me her card to get whatever online under $50.

So I bought this on Amazon, no problems.
https://www.amazon.com/gp/product/B008LTJLO8/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

Ordered a pizza from Dominos, no problems.
https://www.dominos.com/en/

Bought $10 for some perals in BDO, Transaction Failed. That was last month. So yesterday I used my paypal to order $10 in pearls and I got that email, requesting a front & back HD copy of my Driver's License, a copy of my mother's bank statement, and an HD photo of the front & back of my mother's credit card.

  • This only happens when there is a dispute on a transaction, which there wasn't.

No email encryption, no privacy seal in the email, sketchy long EU email not even greeting my by my name, or anything that identifies me, just, "Hi".

All this started when BDO added "Gift" pearl shop items into the game. This payment system is being operated like some idiot 19 year old kid is doing it.
I sent a ticket to the GMs, I doubt they'll do anything. This paymentwall bs is going to end up costing them more money than "securing". I wouldn't DREAM of sending anyone photographs even remotely related to this sensitive information, unless its a HUGE emergency going to my bank, and the email had a privacy seal and was encrypted.

Already put Paymentwall listed as SPAM in my email. As long as Paymentwall is around, I'm never giving this company another $1.

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Posted

Ok now we got to the real problem,as stated in that message YOU ARE NOT THE OWNER OF THAT CREDIT CARD.To them you could be trying to purchase shit with STOLEN CARD .Does your mom know what you are doing ?

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Posted

No email encryption, no privacy seal in the email, sketchy long EU email not even greeting my by my name, or anything that identifies me, just, "Hi".

 

Yeah EU is the worst - you should put on your tinfoil hat and start digging bomb shelter while reading Breitbart and eating BBQ ribs.

/sarcasm off :)

Are you aware this is done to actually protect you? If you do not agree with them just reply to an email explaining what happened and why you do not want to follow their request. It may actually help. Definitely it is better thing to do then whining on the forums in the way you did.

 

 

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Posted

Read my post and your question will be self-evident. Further, I asked if there was any dispute, and she said no, and was surprised what happened. I told her about the shit these EU people are requesting and we both agree like any responsible human being, this is some identity theft scam. If paymentwall hires a scammer, its all over. If they get hacked, its all over. I'm not putting myself, or any family member in that position. Their policy is trash, and KaKao needs to form another payment system. 

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Posted

@Abarrane I've been using Paypal this whole time, with the exceptions my debit card a few times when things were on sale.

I'm 27, my birthday was coming up so my mother lent me her card to get whatever online under $50.

So I bought this on Amazon, no problems.
https://www.amazon.com/gp/product/B008LTJLO8/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

Ordered a pizza from Dominos, no problems.
https://www.dominos.com/en/

Bought $10 for some perals in BDO, Transaction Failed. That was last month. So yesterday I used my paypal to order $10 in pearls and I got that email, requesting a front & back HD copy of my Driver's License, a copy of my mother's bank statement, and an HD photo of the front & back of my mother's credit card.

  • This only happens when there is a dispute on a transaction, which there wasn't.

No email encryption, no privacy seal in the email, sketchy long EU email not even greeting my by my name, or anything that identifies me, just, "Hi".

All this started when BDO added "Gift" pearl shop items into the game. This payment system is being operated like some idiot 19 year old kid is doing it.
I sent a ticket to the GMs, I doubt they'll do anything. This paymentwall bs is going to end up costing them more money than "securing". I wouldn't DREAM of sending anyone photographs even remotely related to this sensitive information, unless its a HUGE emergency going to my bank, and the email had a privacy seal and was encrypted.

Already put Paymentwall listed as SPAM in my email. As long as Paymentwall is around, I'm never giving this company another $1.

Obviously, that $10 failed transaction is the source of all the problem. It isn't hard to see, when you are dealing with micro-transaction, especially from one continent to another, a failed transaction will instantly get your account flagged. Moreover, you switched between 2 cards, that adds in with being flagged due to past failed transaction, the service will certainly have question and have to ask you to provide proof that you are the real owner and not just a scammer.

That isn't to say the method they use is acceptable, but this is a lesson for you in the future, always stay with 1 card for as long as you can and check your account before making any purchase.  

Aside, it is entirely your lost if you decide to take the route you claimed to be, there are still plenty of other paying customers really. 

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Posted

It makes no sense posting this here. Just email Kakao if you got any problem how they handle this stuff. But I can guarantee you, that you won't get any help with this attitude.

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Posted

Tip to players with no credit card and using their parents / friends:

Instead of putting their card info, ask for cash and buy a paypal gift card and load it in your paypal account.

Your account will be safe, his/her card is safe.

 

How to avoid issues like Identity verification:

Do not constantly change your ip address like using vpn or anything similar to that cause they may think that other person is using your account.

--------------

Got a card? Great but dont want it to be steal or used by someone?

Use Paypal.

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Posted (edited)

Did you really feel the need to insult Europe? I'm from Europe and asking for copies of your ID or creditcard if you are not licensed to do so (read: are not a government organisation) is illegal here too. They tell you to cover the parts that they would need to steal your creditcard/ID though so you are free to black out your document number and social security number.

Edited by Anneturtle
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Posted

It makes no sense posting this here. Just email Kakao if you got any problem how they handle this stuff. But I can guarantee you, that you won't get any help with this attitude.

Attitude? I've no problem them calling or emailing me and discussing recent transactions.

In what way are these methods acceptable to any standard, outside of India?

Did you really feel the need to insult Europe? I'm from Europe and asking for copies of your ID or creditcard if you are not licensed to do so (read: are not a government organisation) is illegal here too.

Not illegal here. This is NA, the method of verification they're asking, is actually illegal in some USA states if there is no email encryption. This is simply barbaric.

And I'm letting others here on the forum to know not to send such personal information to prevent identity theft, which should be common sense, for anyone in NA anyway.

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Posted

 

And I'm letting others here on the forum to know not to send such personal information to prevent identity theft, which should be common sense, for anyone in NA anyway.

It's common sense for anyone in Europe too. Can you stop acting like Europeans are dumb  people now? You literally have 0 foundation for it. Entitled piece of shit.

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Posted

Attitude? I've no problem them calling or emailing me and discussing recent transactions.

In what way are these methods acceptable to any standard, outside of India?

Calm down, you dont have to insult every country you can think of.

 

Like he said, go ahead and contact support cause the email maybe real or maybe "phishing" so the only way to find out is talking directly to Kakao Games.

It's nice to share your situation in the forum but in this kind of situation neither me or them can help you.

 

I hope you get your issue resolved.

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Posted

It's common sense for anyone in Europe too. Can you stop acting like Europeans are dumb  people now? You literally have 0 foundation for it. Entitled piece of shit.

Social Justice Warrior? I have nothing against EU people, so stop digging in in the garbage shit-brain. The screenshot of my post says it all... 

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Posted

 

This is America buddy, we don't do this crap here, keep that in Europe! .

Gotcha. Kindly keep Trump though, we don't do this crap here in Europe.

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Posted

Calm down, you dont have to insult every country you can think of.

 

Like he said, go ahead and contact support cause the email maybe real or maybe "phishing" so the only way to find out is talking directly to Kakao Games.

It's nice to share your situation in the forum but in this kind of situation neither me or them can help you.

 

I hope you get your issue resolved.

I contacted support and reported this as identity thief already. Theres loads of other posts like this in the Website Support section in this forum. I posted here in General to make people aware of security concerns.

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Posted

I'm 27, my birthday was coming up so my mother lent me her card to get whatever online under $50.

If you wrote 17 I would understand. :(

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Posted

Going off stereotyping, i bet more Americans fall for this scam then Europeans 

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Posted

I contacted support and reported this as identity thief already. Theres loads of other posts like this in the Website Support section in this forum. I posted here in General to make people aware of security concerns.

I understand. Just calm down now. It'll be fine :) 

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Posted

This topic is degenerating into off-topic trash. First post with screenshot has huge concerns all over it and I hope KaKao finds a new payment method for their own sake.

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Posted (edited)

A D E P T G U Y "LOLED"

Edited by Asinith

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Posted (edited)

-snip- i purchased Kakao Cash with Gold Seller -snip-

Drink battery acid and kill yourself please. Not only is this illegal but cancer like you ruins MMOPG's and promote gold selling behaviour, something that 99% of the players hate.

 

Social Justice Warrior? I have nothing against EU people, so stop digging in in the garbage shit-brain. The screenshot of my post says it all... 

 

This is America buddy, we don't do this crap here, keep that in Europe!

I lol'ed and facepalmed at the same time. Somehow I feel like you deserve to be scammed with that asshole attitude you have here~

Edited by Adeptguy
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