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    • Share your Suggestions!   01/01/2016

      Greetings, Do you want to help Black Desert be the best game possible? We are constantly looking for ways to improve the game, your feedback and suggestions are a key part of this process.  Everyone is welcome to visit our Suggestion Forum and share your thoughts with the BDO Team and the community.  Below I will give some advice on how to present your suggestions to ensure you are heard. How to make sure your contribution will be taken into account: Be precise and constructive.Take the time to explain your reasoning behind a feeling or a suggestion.Check if the suggestion you have in mind has already been shared. If it's the case, you can reply to it.Ask other players or friends you know what they think of your post before you click the "Submit" button.Be realistic. To add content requires a long time, but don't feel discouraged if it takes time to see changes.  I want to thank you in advance for any suggestions provided, and we look forward to reading your contributions!
    • Forum Rules   04/24/2016

      1. Inappropriate or infringing content Kakao Games Europe does not vouch for or warrant the accuracy, completeness or usefulness of any message, article, link or comment posted by other users in the Services, and shall not be responsible for the contents of any such message, article or comment.The messages express the views of the author of the message, not necessarily the views of Kakao Games Europe. The User can report any violation of the services policies by clicking on the report icon on the Forums.The User shall not use the Service(s) to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually offensive, threatening, invasive of a person's privacy, or otherwise violating of any applicable law.The User shall not use the Service(s) to post any advertisement, link or information regarding content which infringes the Agreement.The User shall not post any copyrighted material unless the copyright is owned or licensed by the User or by Kakao Games Europe.The user shall not promote illegal or illicit activities including cheating and the use of exploits.  2. 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Thread bumping The User shall not bump own threads. Replies to own threads with the sole purpose of moving said thread to the top of the forum can lead to a warning with the possible consequence of losing writing permissions on http://forum.blackdesertonline.comIf the User wants to add more information to a post, the “EDIT” function can be used. It is permitted to reply to own posts once every 48h as long as the follow up post adds new and meaningful information related to the topic.Replies to other users posts with the sole purpose of increasing it's visibility are also considered thread bumping as well as spam and will be actioned accordingly.Normal replies to other users are not affected by the above mentioned rules.6.2. Posting Etiquette The user shall not post in all capital letters, use excessive punctuation, flamboyant fonts etc. to draw attention to its posts.Using the words Kakao, Kakao Games, Pearl Abyss or any Kakao Games Europe member’s name in a topic title is frowned on.The user shall not use misspelled versions of inappropriate words to circumvent the swear word filter. Doing so shows the User was fully aware of the nature of the word and it will be reflected in any potential penalties.6.3. Interacting with other users Post made with the sole purpose of upsetting or angering other users are not allowed. All posts have to be made in the spirit of mutual respect. The User shall not attack or insult other users for having different opinions or for making statements the User disagrees with. Challenging the opinions or statements of other users is permitted, attacking the person holding them is not. If the User finds the actions of other users in breach of the forum rules, the Report Function should be used in order to bring the case to the attention of the moderator team. The case will then be reviewed and appropriate actions will be taken. The user shall not "name and shame" other users. If a user is suspected to have broken Terms of Service / Terms of Use or taken part in fraudulent activities it should be reported directly to Kakao Games Europe by submit a support ticket.6.4. Quoting The User shall not quote posts who break the forum rules. The User is instead encouraged to use the Report Function in order to bring inappropriate content to the attention of the moderator team. Reported content will then be reviewed and appropriate actions will be taken.6.5. Abuse of Report Function The user shall not abuse the report function. The report function is intended to be used to make the moderation team aware of potential breaches of the forum rules not to get revenge on other users. If the User finds another user behaving inappropriate several times in a short time span, the Report Function can be used, highlighting one relevant post and indicating in the notes that other threads are affected too. If the User feels a thread is out of control, one post should be reported indicating in the notes the whole thread needs attention.  7. RP Forum Rules The RP Forums follow a more strict rule set. Any user wishing to participate on the RP forums is advised to review the specific rules before posting.  8. Appeal Forum Moderations Threads deemed inappropriate to a particular forum will be moved to a more appropriate forum or even removed completely. Threads that have been removed or closed are not to be re-posted. The User shall not discuss specific cases of moderated posts or disciplinary actions against users on the forum. If the User disagrees with an action taken by the moderator team, an e-mail should be send to forumdisputes@blackdesertonline.com. An uninvolved Community Manager will then review the case. 

ty Kakao


36 posts in this topic

Posted

With all the negatives, I want to drop a big ole positive for the GMs and CMs. A good friend of mine got her account hacked. The blew up her tet weapons and sold them, blew up all her accessories, even combined her pets together. After only a day and a half of back and forth through support, not only did they restore EVERYTHING (minus the dogs, they are still trying to figure out what to do about that) but they tracked down who did it, found it to be malicious harassment, and banned those responsible. 

In light of the many minor issues here and there, when a big issue comes up, they don't mess around and I want to sincerely thank kakao for stepping up and resolving this in a timely manner.

Thank you and bless you guys.

39 people like this

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Posted (edited)

We should have a 2nd password in game when you press start to avoid stuff like this.

4 - 6 digit code will be enough.

Edited by Juliet Lin
4 people like this

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Posted

We were discussing that after it happened in guild discord chat. An authenticator really is a necessary thing these days, I hope we get one soon.

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Posted

We were discussing that after it happened in guild discord chat. An authenticator really is a necessary thing these days, I hope we get one soon.

I hope so!

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Posted

My MMO passwords are on a USB stick because they are long enough and arbitrary enough I can't ever remember them.

That's my suggestion.

 

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Posted

My MMO passwords are on a USB stick because they are long enough and arbitrary enough I can't ever remember them.

That's my suggestion.

 

being in ITNA I have a different password for every single account I have... when I had information security classes made me realize how easily it is to crack or steal a password these days with how people come up with passwords..

So I salute you, on using a 24? long arbitrary password...

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Posted

so all i have to do is give a friend my password and make him try PENs . if he fails i can always contact suppport. good to know

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Posted

By "Hacked" he mean his friend failed his jewels and required re-roll.

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Posted

We should have a 2nd password in game when you press start to avoid stuff like this.

4 - 6 digit code will be enough.

KR bdo has a 6 pin
if you fill wrong PIN over 3 times, account will be locked!!

Account once locked, you can no play anymore

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Posted

Hey, my account got hacked, they did blow up all my TETs, can i have them back please? ( ͡° ͜ʖ ͡°)

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Posted

Hacked as in: gave his password to someone / went on fishy website about buying gold.

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Posted

KR bdo has a 6 pin
if you fill wrong PIN over 3 times, account will be locked!!

Account once locked, you can no play anymore

Can confirm, TW also has that.

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Posted

Never like to hear of hacked anything, but do love hearing how the GM's (or whoever) go to BAT for the person hacked.

Thanks for posting! There are, believe it or not, just as many folks around here that actually do appreciate the BDO team  :D

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Posted

Good work there and great your friend got almost everything back.

 

My password is ******** btw.

 

 

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Posted

Glad your friend had her problem solved! I too hope for a second password pin, or maybe mobile phone authenticator. It's almost needed with today's technology. :/

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Posted (edited)

Hey, my account got hacked, they did blow up all my TETs, can i have them back please? ( ͡° ͜ʖ ͡°)

time for you to login to mine xD 

in a side note, someone did blow up my Tet weapons, here is proof https://youtu.be/5F76TZMoncc

Edited by SillySin

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Posted

Great news. Always have different passwords among your accounts. Never use the same password your email has. I just don't get why would anyone do such thing, you are not going to get rewarded for doing such thing.

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Posted

It's almost needed with today's technology. :/

Until someone creates a mini-hacker man of the century going like Watch dogs style.

(Just me being sarcastic, nothing to see here)

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Posted

Why would they blow up  the gear and then sell it? That seems a bit strange... Why not just deleting it?

And someone who is actually smart enough to figure out a passwort wouldn't be so dumb to just login to his account with the same IP... and without the same IP it's almost impossible to tell if the person really is in charge for this.

Dunno sounds like a really weird story to me. But if it's true... well ye gj then Kakao.

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Posted

 

Password wise, my friend also had unique passwords for each account. The person responsible just has that much hatred. We know who is responsible, as we've already had people telling us the hacker was framed for it. There was a recent falling out and it very much was a malicious attack on my friend (who incidentally tried to frame someone else with the name given to the smashed together dogs.)

Even more telling that my friend was hacked is that said friend doesn't do gear enhancements anymore. My friend set up lifeskill productions to make silver and straight up buy already enhanced gear.  My friend does not enjoy the stress of failing enhancements so buying gear already enhanced is better.

As for why sell it? I'm guessing people in guild needed those pieces, and the ones not needed were trashed.

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Posted

Great to see others getting to see this sort of response, super cool attitude and just plain style out of this support team. Circumstances are horrible here, but still looks like another case of solid and strong support. 

Support Team ++ you guys rock! \o/ 

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Posted

I have same experience with supportteam . Most of them are supercool, fast
 + friendly and they help .

Especially GM Altira and GM Horizon are to be named as they are doing an outstanding job .

 

keep it up guys , ur great <3

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Posted

The very minimum of restoration with pearl items being "a problem"? The very least they could do.

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Posted

It reassures me knowing Kakao is capable of this.

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Posted

MFA is a must. Still shocked we haven't heard a CM/GM comment on the subject. Or maybe they have and i missed it?

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