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    • Forum Rules   04/24/2016

      1. Inappropriate or infringing content Kakao Games Europe does not vouch for or warrant the accuracy, completeness or usefulness of any message, article, link or comment posted by other users in the Services, and shall not be responsible for the contents of any such message, article or comment.The messages express the views of the author of the message, not necessarily the views of Kakao Games Europe. The User can report any violation of the services policies by clicking on the report icon on the Forums.The User shall not use the Service(s) to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually offensive, threatening, invasive of a person's privacy, or otherwise violating of any applicable law.The User shall not use the Service(s) to post any advertisement, link or information regarding content which infringes the Agreement.The User shall not post any copyrighted material unless the copyright is owned or licensed by the User or by Kakao Games Europe.The user shall not promote illegal or illicit activities including cheating and the use of exploits.  2. Naming policy The User shall not use on the Website, the Forums and in the Game character names, family names, guild names, clan names and/or nicknames that are:Vulgar, abusive, hateful, racist, defamatory, threatening, pornographic or sexually orientated;Referring to inappropriate parts of the human body or bodily functions;Referring to drugs or illegal activities;Related to the Nazi regime;Referring to figures or activities of religious relevanceRelated to political regimes or personalities involved or suspected of violation of human rights;Promoting violence, ethnically or national hatred;Impersonating an existing person, including Kakao Games Europe officials Violating the intellectual or industrial rights of a third party, including trademarks.The use of alternate spelling, for instance by replacing letter with number, in order to violate the above mentioned rules shall be considered a violation of the naming policy.The user will not create additional forum accounts in order to bypass any warning, suspension, ban or purport themselves as someone else.  3. Threats to the provision of the Services The User shall not make threats or attempt to disturb the provision of the Services in any way including spamming, denial of service attacks, performing actions whether alone or as a group, on the Service(s), that would affect the performances of the Service(s) or the experience of other end-users of the Services.Kakao Games Europe reserves the right to take any actions necessary deemed necessary to maintain the integrity of the Service(s).  4. Account sharing The User is not allowed to share the credentials of the User’s Account with anyone.Notwithstanding the above, Kakao Games Europe may request from you the name of your Account for events or in order to provide you customer support. However, Kakao Games Europe will never ask you for your Account password.  5. Violation of law The User undertakes to respect the legislation of the country from which the User launches the Game and accesses the Services.  6. Behavioral rules and guidelines 6.1. Thread bumping The User shall not bump own threads. Replies to own threads with the sole purpose of moving said thread to the top of the forum can lead to a warning with the possible consequence of losing writing permissions on http://forum.blackdesertonline.comIf the User wants to add more information to a post, the “EDIT” function can be used. It is permitted to reply to own posts once every 48h as long as the follow up post adds new and meaningful information related to the topic.Replies to other users posts with the sole purpose of increasing it's visibility are also considered thread bumping as well as spam and will be actioned accordingly.Normal replies to other users are not affected by the above mentioned rules.6.2. Posting Etiquette The user shall not post in all capital letters, use excessive punctuation, flamboyant fonts etc. to draw attention to its posts.Using the words Kakao, Kakao Games, Pearl Abyss or any Kakao Games Europe member’s name in a topic title is frowned on.The user shall not use misspelled versions of inappropriate words to circumvent the swear word filter. Doing so shows the User was fully aware of the nature of the word and it will be reflected in any potential penalties.6.3. Interacting with other users Post made with the sole purpose of upsetting or angering other users are not allowed. All posts have to be made in the spirit of mutual respect. The User shall not attack or insult other users for having different opinions or for making statements the User disagrees with. Challenging the opinions or statements of other users is permitted, attacking the person holding them is not. If the User finds the actions of other users in breach of the forum rules, the Report Function should be used in order to bring the case to the attention of the moderator team. The case will then be reviewed and appropriate actions will be taken. The user shall not "name and shame" other users. If a user is suspected to have broken Terms of Service / Terms of Use or taken part in fraudulent activities it should be reported directly to Kakao Games Europe by submit a support ticket.6.4. Quoting The User shall not quote posts who break the forum rules. The User is instead encouraged to use the Report Function in order to bring inappropriate content to the attention of the moderator team. Reported content will then be reviewed and appropriate actions will be taken.6.5. Abuse of Report Function The user shall not abuse the report function. The report function is intended to be used to make the moderation team aware of potential breaches of the forum rules not to get revenge on other users. If the User finds another user behaving inappropriate several times in a short time span, the Report Function can be used, highlighting one relevant post and indicating in the notes that other threads are affected too. If the User feels a thread is out of control, one post should be reported indicating in the notes the whole thread needs attention.  7. RP Forum Rules The RP Forums follow a more strict rule set. Any user wishing to participate on the RP forums is advised to review the specific rules before posting.  8. Appeal Forum Moderations Threads deemed inappropriate to a particular forum will be moved to a more appropriate forum or even removed completely. Threads that have been removed or closed are not to be re-posted. The User shall not discuss specific cases of moderated posts or disciplinary actions against users on the forum. If the User disagrees with an action taken by the moderator team, an e-mail should be send to forumdisputes@blackdesertonline.com. An uninvolved Community Manager will then review the case. 
    • IMPORTANT - REACH US IN THE NEW FORUM   05/04/2017

      Ladies and gentlemen ATTENTION please:
      It's time to move into a new house!
        As previously announced, from now on IT WON'T BE POSSIBLE TO CREATE THREADS OR REPLY in the old forums. From now on the old forums will be readable only. If you need to move/copy/migrate any post/material from here, feel free to contact the staff in the new home. We’ll be waiting for you in the NEW Forums!

      https://community.blackdesertonline.com/index.php

      *New features and amazing tools are waiting for you, even more is yet to come in the future.. just like world exploration in BDO leads to new possibilities.
      So don't be afraid about changes, click the link above and follow us!
      Enjoy and see you on the other side!  
    • WICHTIG: Das Forum ist umgezogen!   05/04/2017

      Damen und Herren, wir bitten um Eure Aufmerksamkeit, es ist an der Zeit umzuziehen!
        Wie wir bereits angekündigt hatten, ist es ab sofort nicht mehr möglich, neue Diskussionen in diesem Forum zu starten. Um Euch Zeit zu geben, laufende Diskussionen abzuschließen, könnt Ihr noch für zwei Wochen in offenen Diskussionen antworten. Danach geht dieses Forum hier in den Ruhestand und das NEUE FORUM übernimmt vollständig.
      Das Forum hier bleibt allerdings erhalten und lesbar.   Neue und verbesserte Funktionen warten auf Euch im neuen Forum und wir arbeiten bereits an weiteren Erweiterungen.
      Wir sehen uns auf der anderen Seite!

      https://community.blackdesertonline.com/index.php Update:
      Wie angekündigt könen ab sofort in diesem Forum auch keine neuen Beiträge mehr veröffentlicht werden.
    • IMPORTANT: Le nouveau forum   05/04/2017

      Aventurières, aventuriers, votre attention s'il vous plaît, il est grand temps de déménager!
      Comme nous vous l'avons déjà annoncé précédemment, il n'est désormais plus possible de créer de nouveau sujet ni de répondre aux anciens sur ce bon vieux forum.
      Venez visiter le nouveau forum!
      https://community.blackdesertonline.com
      De nouvelles fonctionnalités ainsi que de nouveaux outils vous attendent dès à présent et d'autres arriveront prochainement! N'ayez pas peur du changement et rejoignez-nous! Amusez-vous bien et a bientôt dans notre nouveau chez nous

[Notice] Account Security

184 posts in this topic

Posted

Greetings Adventurers,

 

We recently received a report that account security may have been compromised on a third party website. In response, we have reset the password for any related accounts. We strongly urge any user whose password was reset to contact customer support in order to change your e-mail address. Additionally if you used the same or a similar password on any other services, it should be replaced.

 

Please note that a password reset can take up to 90 minutes. Spamming the reset request will result in your account being blocked.  We do apologize for any inconvenience this process has caused, but we place paramount concern on matters of security, and will take any steps necessary to protect our players.


As always, your support is appreciated.

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Posted

If you need to change your password, you also have to change your whole email address too?! What about those of us who do not have multiple email addresses at our disposal, we have to create a whole new one we'll never check because of this? What the hell. 

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Posted

If you need to change your password, you also have to change your whole email address too?! What about those of us who do not have multiple email addresses at our disposal, we have to create a whole new one we'll never check because of this? What the hell. 

Well it's for your own security. :D  I personally have only one email adress, but I definitely wouldn't mind creating a new one if it helps.

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Posted (edited)

Could this notice be any more vague?... I'm gonna change my password just in case.

Edit: lol account page in maintenance....

Edited by Eppo
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Posted (edited)

This is why we need the second authentication.... please.

This.
I mean no security is perfect but even an extra layer (like the PIN you have to put in upon pressing start in korea) would be good.

Googled an image (old image) but you get the idea.

maxresdefault.thumb.jpg.b0454d8f25d8b9b3

Edited by Shadowtrance
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Posted

#why Kakao/PA doesn't need to know my personal info.
We deserve at least a better discription of what is going on.
You guys are in the EU, ever heard of data-leaks and how you guys are obliged to report those? @@CM_Aethon

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Posted

who got hacked ? Third Party website ? please more infos

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Posted

What I'd like to know is the "third party website" that caused this, of the moment u are not giving any info to people that might walk into the same mistake

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Posted

:)

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Posted

Could this notice be any more vague?... I'm gonna change my password just in case.

They cannot just clearly state which "3rd party site" it is. Its probably a legal issue.
This happened on GW2 before (and probably on other games, recently Revelations Online had the same issue.).

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Posted

This is related to the currently missing SSL on these forums isn't it?

The third party was the SSL issuer wasn't it?

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Posted

This is related to the currently missing SSL on these forums isn't it?

The third party was the SSL issuer wasn't it?

Literally this.

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Posted

who got hacked ? Third Party website ? please more infos

On the contrary, this means that "players" logged on the 3rd parties using almost the same credentials as BDO.
And probably that 3rd party got hacked OR sold the Info into bot sellers.

In case you're wondering if you're one of the victims, this site helps.

https://haveibeenpwned.com/

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Posted

-----ing add the 2 factor authentification yet and stop being the WORST BY FAR company in the business!

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Posted (edited)

13. PRIVACY

 

Kakao Games Europe undertakes, in the Privacy Policy, to ensure in the protection of the User’s personal data in compliance with Directive 95/46/EC of the European Parliament and its transposition in Dutch law.

 

About that.... sigh.

 

Hmm - wait - when I did authorize you to use 3rd party services to render my gamin....grrrrr. This is one of those Damn Daum moments and I can't even say it cause I've been Kakao'd.

 

Edited by Trixologist
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Posted

PSA if this is about the cloudflare issue. Change your reddit/Discord passwords too since they also use cloudflare.

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Posted

Maybe you could tell us which site got hacked? That way we'd know if our email and other accounts are vulnerable too! Is it so much to ask?

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Posted

Greetings Adventurers,

 

We recently received a report that account security may have been compromised on a third party website. In response, we have reset the password for any related accounts. We strongly urge any user whose password was reset to contact customer support in order to change your e-mail address. Additionally if you used the same or a similar password on any other services, it should be replaced.

 

Please note that a password reset can take up to 90 minutes. Spamming the reset request will result in your account being blocked.  We do apologize for any inconvenience this process has caused, but we place paramount concern on matters of security, and will take any steps necessary to protect our players.


As always, your support is appreciated.

Any steps like 2 step?

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Posted

This.I mean no security is perfect but even an extra layer (like the PIN you have to put in upon pressing start in korea) would be good.

Googled an image (old image) but you get the idea.

Hidden Content

I have quit games over this. It's not my job to keep my information that I share with Kakao secure, it's theirs. If they don't want the responsibility then they shouldn't require it.

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Posted (edited)

You do Not have to change your password or account info if you did Not go on the 3rd party website!.

 

1. Right to clear this mess up.

 

1. The 3rd party website is panda binki  a known site.

 

2. The only effected account is the player who went to the 3rd party website !.

Edited by WNxArcticwolf
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Posted

3 things

  • 1. They have either been breached (Which means they cant identify who yet)
  • 2. Because there is no SSL encryption there are no secure logins atm meaning this "3rd party could be responsible" (This means they may be able to identify but due to ethics they will try to resolve the issue before revealing)
  • 3. A 3rd party site has been breached and there has been reports of unauthorized logins here due to simlar passwords and emails, however for legal reasons they can't mention what site.

    Best bet is 1 or 2, because if 3 they would clarify the issue.
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Posted

If you people cared about account safety you'd have allowed us to have actual methods of protecting our accounts. You really clearly don't care and are only telling us because it's legally required.

1480470374493.png

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Posted (edited)

You do Not have to change your password or account info if you did Not go on the 3rd party website!.

 

1. Right to clear this mess up.

 

1. The 3rd party website is panda binki  a known site.

 

2. The only effected account is the player who went to the 3rd party website !.

It's not panda bikini because I got my password reset (and they say they reseted only involved accounts) and I didn't ever registrate on panda.

Edited by Galaxis
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Posted (edited)

PSA if this is about the cloudflare issue. Change your reddit/Discord passwords too since they also use cloudflare.

I mean it could be but warning us taking action NOW when Cloudbleed occured weeks  over a month ago...would look way worse than what this does now.

You do Not have to change your password or account info if you did Not go on the 3rd party website!.

1. Right to clear this mess up.

1. The 3rd party website is panda binki  a known site.

2. The only effected account is the player who went to the 3rd party website !.

 

I'd literally die of laughter.

Edited by Trixologist

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