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The game just won't launch


18 posts in this topic

Posted

Seriously need help with this. I already pre-order the game and just of now I can download the client through my email. The same problem just like how I can't access the Character creation tool. As soon as I launch the launcher, it instantaneously crashes. What is the solution to this before I will refund this crap.

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Posted

So the launcher is crashing when you open it?

 

make sure you are running the launcher as admin, even if you have UAC disabled (it needs read/write privileges to be able to install files) and ensure BDO's program file path has been whitelisted in any antivirus software you have installed.

 

Also make sure you have the latest runtime redistributable installed for your system

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Posted

So the launcher is crashing when you open it?

 

make sure you are running the launcher as admin, even if you have UAC disabled (it needs read/write privileges to be able to install files) and ensure BDO's program file path has been whitelisted in any antivirus software you have installed.

 

Also make sure you have the latest runtime redistributable installed for your system

The program is launch with the admin privileges while I also have AVG disable (I only have AVG install on my system). I am not sure of what "runtime redistributable" you mention. How do I update it?

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Posted (edited)

Seriously need help with this. I already pre-order the game and just of now I can download the client through my email. The same problem just like how I can't access the Character creation tool. As soon as I launch the launcher, it instantaneously crashes. What is the solution to this before I will refund this crap.

Edit: nevermind

Edited by Kuroshikon

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Posted

So being the suggestions area, what do you suggest we do about your problem?

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Posted (edited)

Seriously need help with this. I already pre-order the game and just of now I can download the client through my email. The same problem just like how I can't access the Character creation tool. As soon as I launch the launcher, it instantaneously crashes. What is the solution to this before I will refund this crap.

Ok can confirm what you specifically need to do is uninstall/disable your anti-malware programs - that is preventing xigncode3 from accessing your files and so it throws a tantrum and crashes the launcher. - again dodgy as ----- i know but thats what solved the problem for him.

Edit: sorry ! this isnt the problem you are experiencing but ill leave it up for those who crashing at the next stage (See below)

Edited by Kuroshikon

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Posted

I'd advise also going through this thread for suggested solutions for launcher crashes.

 

Ok can confirm what you specifically need to do is uninstall/disable your anti-malware programs - that is preventing xigncode3 from accessing your files and so it throws a tantrum and crashes the launcher. - again dodgy as ----- i know but thats what solved the problem for him.

Xigncode doesn't have any impact on the launcher itself, it only comes in to play after the launcher is used to launch the actual game executable.

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Posted

Xigncode doesn't have any impact on the launcher itself, it only comes in to play after the launcher is used to launch the actual game executable.

Ahh yes apologies, this is what happened to him (when he crashed).

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Posted

As of what I have try so far.

- Uninstall the anti virus (doesn't work).

- Updating the runtime redistributable (doesn't work).

 

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Posted

As of what I have try so far.

- Uninstall the anti virus (doesn't work).

- Updating the runtime redistributable (doesn't work).

 

try this:

 

 

Issue: launcher stops responding or crashes

Fix:

Windows 10:
Go to settings, click "Network and Internet", click "Proxy" turn off all settings.

Windows 7:
Click "Start", click "Control Panel", click "Network and Internet", click "Internet Options", click the "Connections" tab, click "LAN Settings", turn off all options.

3 people like this

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Posted

You don't give enough details to determine the problem, but look here. Maybe your issue is listed.

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Posted

try this:

 

 

Issue: launcher stops responding or crashes

Fix:

Windows 10:
Go to settings, click "Network and Internet", click "Proxy" turn off all settings.

Windows 7:
Click "Start", click "Control Panel", click "Network and Internet", click "Internet Options", click the "Connections" tab, click "LAN Settings", turn off all options.

I can bypass that problem now. Just disable it.

fix.png

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Posted

I can bypass that problem now. Just disable it.

fix.png

So your problem is sorted? :)

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Posted

Having a similar problem, your suggestion solved it for me Rapthorne. 

Thank you !

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Posted

This solve the problem for Windows 10.

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Posted

What about windows 8?

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