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NA Server Character Placement Issue

405 posts in this topic

Posted (edited)

Greetings Adventurers,

There is currently an issue with the NA Servers where characters are not being placed on the proper servers when they are created, this is also preventing you from changing channels.  This issue has our full attention, including support from Pearl Abyss.  We are evaluating the issue to find the best solution without touching the progress you have made so far. No matter what the outcome is, we assure you we will resolve this as soon as possible. 

Please keep discussions to this thread so we can track the issue, and we will update you immediately once we have an update to share.

Please maintain a proper level of respect between each-other.

 

UPDATE

 

Edited by CM_Jouska
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Posted

Greetings Adventurers,

There is currently an issue with the NA Servers where characters are not being placed on the proper servers when they are created, this is also preventing you from changing channels.  This issue has our full attention, including support from Pearl Abyss.  We are evaluating the issue to find the best solution without touching the progress you have made so far. No matter what the outcome is, we assure you we will resolve this as soon as possible. 

Please keep discussions to this thread so we can track the issue, and we will update you immediately once we have an update to share.

Please maintain a proper level of respect between each-other.

 

Can you advise whether we should create new characters on our original server or continue the ones that were moved... if we want to stay on our original server?

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Posted

@CM_Jouska can we play characters that have been moved to other servers, or should we wait until they are returned to the proper server? 

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Posted

Praise the pirate lord! hope this gets fixed

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Posted

Are we able to play our characters without any risks?

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Posted

Greetings Adventurers,

There is currently an issue with the NA Servers where characters are not being placed on the proper servers when they are created, this is also preventing you from changing channels.  This issue has our full attention, including support from Pearl Abyss.  We are evaluating the issue to find the best solution without touching the progress you have made so far. No matter what the outcome is, we assure you we will resolve this as soon as possible. 

Please keep discussions to this thread so we can track the issue, and we will update you immediately once we have an update to share.

Please maintain a proper level of respect between each-other.

 

compensation pls

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Posted

is it safe to play chars on wrong server?

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Posted (edited)

Compensation for the players, yeah? Double EXP +Gold Drops, perhaps, for the duration of missing hours.

 

Edited by nini

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Posted

Greetings Adventurers,

There is currently an issue with the NA Servers where characters are not being placed on the proper servers when they are created, this is also preventing you from changing channels.  This issue has our full attention, including support from Pearl Abyss.  We are evaluating the issue to find the best solution without touching the progress you have made so far. No matter what the outcome is, we assure you we will resolve this as soon as possible. 

Please keep discussions to this thread so we can track the issue, and we will update you immediately once we have an update to share.

Please maintain a proper level of respect between each-other.

 

Are we able to play our characters without any risks?

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Posted

@CM_Jouska can we play characters that have been moved to other servers, or should we wait until they are returned to the proper server? 

+1

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Posted

@CM_Jouska Compensation for this like xp buffs?? can we go and lvl on orwen if our characters there? and will transfer back or do we have to wait? 

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Posted

Can we progress the characters on the servers they moved to??

 

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Posted

i mean this is bs, we cant even make a new char bc we would lose our names, and we r just falling behind, on OUR EXTRA PAYED TIME (CONQUERORS)

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Posted

Everyones froim Edan serendia is on Orwen now.... can we keep playing on Orwen or will that mess up the eventual solution?

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Posted

Can you please advise if creating an alt character on the server of our affected characters would have any adverse effects for our preorder/collectors bonus delivery?

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Posted

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Posted

Got 50 people in mumble who ALL made ALL their toons on Serendia.  Now we're scattered everywhere.  Pwease Halp.

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Posted

Compensation +1

 

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Posted

@CM_Jouska Are items going to the wrong servers? Is the claim issue thus related?

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Posted

is it safe to play chars on wrong server?

I don't think that's a good idea..

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Posted

Should of brought servers down 1 hour ago, the best thing to fix this is a rollback to when the problem was first discovered.... with a head start $100 package and very competitive guilds going at the first 50s and the hunting zones being limited it's the only fair thing ...

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Posted

I attempted to claim my preorder items on Orwen, and now find myself on Uno with zero characters on Orwen to receive the items if they're mailed.  Will this cause me problems once we're fixed?

 

I have friends waking up and wanting to make characters on my server, is it safe to assume we will be moved back to the server we actually chose once this is straightened out?

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Posted

Can we play our characters on the other servers where our toons show up?  Can we have an answer??

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Posted

iv been playing my char on the new server i was teleported to, what going to happen to the items i already activated from pre order to my original 1??

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Posted

An idea so that they don't have to pull back servers or anything would be giving all characters whom lost progress due to this delay a set of 50% exp gain. Each one lasts an hour so perhaps however hours we lose we gain such a thing. Just an idea.

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