• Announcements

    • IMPORTANT - REACH US IN THE NEW FORUM   05/04/2017

      Ladies and gentlemen ATTENTION please:
      It's time to move into a new house!
        As previously announced, from now on IT WON'T BE POSSIBLE TO CREATE THREADS OR REPLY in the old forums. From now on the old forums will be readable only. If you need to move/copy/migrate any post/material from here, feel free to contact the staff in the new home. We’ll be waiting for you in the NEW Forums!

      https://community.blackdesertonline.com/index.php

      *New features and amazing tools are waiting for you, even more is yet to come in the future.. just like world exploration in BDO leads to new possibilities.
      So don't be afraid about changes, click the link above and follow us!
      Enjoy and see you on the other side!  
    • WICHTIG: Das Forum ist umgezogen!   05/04/2017

      Damen und Herren, wir bitten um Eure Aufmerksamkeit, es ist an der Zeit umzuziehen!
        Wie wir bereits angekündigt hatten, ist es ab sofort nicht mehr möglich, neue Diskussionen in diesem Forum zu starten. Um Euch Zeit zu geben, laufende Diskussionen abzuschließen, könnt Ihr noch für zwei Wochen in offenen Diskussionen antworten. Danach geht dieses Forum hier in den Ruhestand und das NEUE FORUM übernimmt vollständig.
      Das Forum hier bleibt allerdings erhalten und lesbar.   Neue und verbesserte Funktionen warten auf Euch im neuen Forum und wir arbeiten bereits an weiteren Erweiterungen.
      Wir sehen uns auf der anderen Seite!

      https://community.blackdesertonline.com/index.php Update:
      Wie angekündigt könen ab sofort in diesem Forum auch keine neuen Beiträge mehr veröffentlicht werden.
    • IMPORTANT: Le nouveau forum   05/04/2017

      Aventurières, aventuriers, votre attention s'il vous plaît, il est grand temps de déménager!
      Comme nous vous l'avons déjà annoncé précédemment, il n'est désormais plus possible de créer de nouveau sujet ni de répondre aux anciens sur ce bon vieux forum.
      Venez visiter le nouveau forum!
      https://community.blackdesertonline.com
      De nouvelles fonctionnalités ainsi que de nouveaux outils vous attendent dès à présent et d'autres arriveront prochainement! N'ayez pas peur du changement et rejoignez-nous! Amusez-vous bien et a bientôt dans notre nouveau chez nous

EITHER DELIVER OUT ITEMS OR A REFUND NOW

101 posts in this topic

Posted

Your company is in error if you think we are all children playing with our parents money.  Some of us are highly educated and will not tolerate how your company has handled this issue.  You received our money in good faith, you had a problem with your product and did not address it in a timely manner and I paid extra to have a head start which seems meaningless since your product has a major flaw.  You have failed to meet the terms of purchase and I have not recieved the product as described or is damaged.  I will be pursuing a charge back and would others to ask to do so to teach any other company from following this example.  I do not believe it is acceptable that this is an mmo and we should just should expect this, we prepaid months in advance, you beta tested your product and you did not communicated with your player base....shame on you.  You have one last chance:  a sincere apology and a significant compensation package or partial refund for the time I (and others wasted) on your defective product.  

COMMUNICATE problems and ask for our understanding immediately and you may find some goodwill left.

7 people like this

Share this post


Link to post
Share on other sites

Posted

boo hoo

4 people like this

Share this post


Link to post
Share on other sites

Posted

boo hoo

Fan boy

2 people like this

Share this post


Link to post
Share on other sites

Posted

boo hoo

Come talk to us once your get Daums ----- out of your mouth

Share this post


Link to post
Share on other sites

Posted

Fan boy

oh, that must have hurt his feelings.

Cry more.

2 people like this

Share this post


Link to post
Share on other sites

Posted

major flaw ??

a few bits of furniture and a cat ?

5 people like this

Share this post


Link to post
Share on other sites

Posted

This is not communication? O.o

 

3 people like this

Share this post


Link to post
Share on other sites

Posted

oh, that must have hurt his feelings.

Cry more.

I think you will find more people agree with me than with your cry comments

 

Share this post


Link to post
Share on other sites

Posted (edited)

highly educated 

did not communicated

Mmhmm

Edited by Vod
3 people like this

Share this post


Link to post
Share on other sites

Posted

Fan boy

Oh snap, dat burn tho :o 

1 person likes this

Share this post


Link to post
Share on other sites

Posted

Dat salt factory dayum.

Share this post


Link to post
Share on other sites

Posted

Your company is in error if you think we are all children playing with our parents money.  Some of us are highly educated and will not tolerate how your company has handled this issue.  You received our money in good faith, you had a problem with your product and did not address it in a timely manner and I paid extra to have a head start which seems meaningless since your product has a major flaw.  You have failed to meet the terms of purchase and I have not recieved the product as described or is damaged.  I will be pursuing a charge back and would others to ask to do so to teach any other company from following this example.  I do not believe it is acceptable that this is an mmo and we should just should expect this, we prepaid months in advance, you beta tested your product and you did not communicated with your player base....shame on you.  You have one last chance:  a sincere apology and a significant compensation package or partial refund for the time I (and others wasted) on your defective product.  

COMMUNICATE problems and ask for our understanding immediately and you may find some goodwill left.

Trying to communicate with DAUM about communicate problems in a general forum lol. LMAO

1 person likes this

Share this post


Link to post
Share on other sites

Posted

This is not communication? O.o

 

how long did it take?

Share this post


Link to post
Share on other sites

Posted

QQ more plox. The preorder items literally in no aspect affect game play and if they do its the horse. Other then that its all vanity you don't NEED it right this second. let them fix bigger issues then your dress up items.

2 people like this

Share this post


Link to post
Share on other sites

Posted

how long did it take?

Shorter than your thread.

Share this post


Link to post
Share on other sites

Posted

Saying your highly educated, doesn't make you highly educated. They have until the end of the official release night to provide your preorder items, as that is when they were originally promised to be released. The game has been running fine outside of the preorder item/char slot issue, so I'm having trouble finding the broken/damaged game you speak of. Are you unable to connect? 

 

PS Daum still keeps your money, the bank takes a hit when you try to undo a charge, and doing so in this matter can be viewed as fraud, since you knowingly bought the product, and the product does in fact function, and you agreed to a ToS that I'm sure you didn't read that makes Daum not liable.

6 people like this

Share this post


Link to post
Share on other sites

Posted

QQ more plox. The preorder items literally in no aspect affect game play and if they do its the horse. Other then that its all vanity you don't NEED it right this second. let them fix bigger issues then your dress up items.

who are you to decide what is important to players

Share this post


Link to post
Share on other sites

Posted

boo hoo

Fan boy

You mean person who got their sh!t, so can now come and white knight on the forums.

Share this post


Link to post
Share on other sites

Posted

Obviously I would prefer to have my pre-order items now but I really don't think it's that big of a deal, nor do I care if other people have dupes (lucky them IMO) I paid for early access and at the least got that. I can wait a couple days for convenience items like a Pet. I'm only missing that costume XP bonus. xD

Share this post


Link to post
Share on other sites

Posted

YEAH!!1!! ITS PITCHFORK TIME! SOMEONE GET THE TORCHES!

Oh wait, no, my bonus shinies arrived now. Crisis aborted. 

1 person likes this

Share this post


Link to post
Share on other sites

Posted

Saying your highly educated, doesn't make you highly educated. They have until the end of the official release night to provide your preorder items, as that is when they were originally promised to be released. The game has been running fine outside of the preorder item/char slot issue, so I'm having trouble finding the broken/damaged game you speak of. Are you unable to connect? 

 

PS Daum still keeps your money, the bank takes a hit when you try to undo a charge, and doing so in this matter can be viewed as fraud, since you knowingly bought the product, and the product does in fact function, and you agreed to a ToS that I'm sure you didn't read that makes Daum not liable.

f7FdEdG.jpg

Share this post


Link to post
Share on other sites

Posted (edited)

Your company is in error if you think we are all children playing with our parents money.  Some of us are highly educated and will not tolerate how your company has handled this issue.  You received our money in good faith, you had a problem with your product and did not address it in a timely manner and I paid extra to have a head start which seems meaningless since your product has a major flaw.  You have failed to meet the terms of purchase and I have not recieved the product as described or is damaged.  I will be pursuing a charge back and would others to ask to do so to teach any other company from following this example.  I do not believe it is acceptable that this is an mmo and we should just should expect this, we prepaid months in advance, you beta tested your product and you did not communicated with your player base....shame on you.  You have one last chance:  a sincere apology and a significant compensation package or partial refund for the time I (and others wasted) on your defective product.  

COMMUNICATE problems and ask for our understanding immediately and you may find some goodwill left.

You signed a no refund agreement that waived all of your rights to ask for one after that. If you are so highly educated you would know your threats about refund are useless.

You can complain and rightfully so, but refund is no option as you agreed to that.

Edited by Pharticus

Share this post


Link to post
Share on other sites

Posted

 

You mean person who got their sh!t, so can now come and white knight on the forums.

actually if you saw most of my posts on the subject you would of see i didnt care to begin with, the whining over not having these items for a day or 2 is pathetic.

Share this post


Link to post
Share on other sites

Posted

f7FdEdG.jpg

Ive been with amex for 15 year

You signed a no refund agreement that waived all of your rights to ask for one after that. If you are so highly educated you would know your complaints are now useless. 

The product is not as promised period the end

Share this post


Link to post
Share on other sites

Posted

I submitted my refund request. ..if not I charge back mostly mad about pet and extra slots...inexcusable. ..

Share this post


Link to post
Share on other sites