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explorer's package can't login?

623 posts in this topic

Posted

This is not the way to start, NOT AT ALL. My raid just broke up in WoW this is a prime time for me to be playing other MMO's but from THIS. I honestly not feeling this company and may just distance myself from it and never buy anything with it's name on it or associated with it. I cant be the only one to feel this way now. 

I think that they hide a message about the 26.02.2016. I can't see a thing about it in Pursache site. I think this is a CRIME!

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Posted

 

Well, i buy the game the 29/02, il the last news , they said explorer pack acces the game the 01/03 , in the launcher too, i spend 50$ for play my day off ( and forget to read the little new the 26/02 because i SPEND ALL MY TIME TO WORK AT AN HOSPITAL ) so im -----ed aparently, i can't be refund because i have DL the game, but i just want to play on my DAYOFF ...............Nice START ........

^ LOL I'm with you....I took today off!

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Posted

This is such a messed up policy, I have already requested a refund. If they really believe downloading the client waives your refund rights then I see a ton of chargebacks in their future, what a shady way to launch a game.

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Posted

 The current page that is up regarding pre-order being over with, was not up on the 28th.  If it indeed ended the 26th, then no one should have been allowed to purchase any packs thereafter.  My account was charged $50.00USD.  I was sent a confirmation e-mail.  (Charge and Order number editted out).

Game pass purchase history

Charge Number
Order number
Date
Product name
Amount
Status
 
xxxxxxxxxx
xxxxxxxxxx
02/28/16 01:06
Explorer's Package
$ 49.99
Successful

 

If I am not allowed access, I expect a refund..  or at the least some type of in-game compensation.

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Posted

They Do all this to us and we cant even get a response from them? seems like a good company that will look after there game and players to me ;) so sad really.

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Posted

I love how they have yet to respond to this topic. I had the same experience with the non-existent support i knew i should have just walked away when they waited to respond until after the pre-order phase was over.

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Posted

Don't worry everyone, I pre-ordered the game before Feb 26th, way before feb 26th actually, and I cannot play now either.  Soooooo.....yeah.

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Posted

BDO Tweet - "Dear Explorers who pre-ordered before 26.02 - 08:00 UTC! Pre-Order Head Start for Explorer Pre-Order Package holder started!"

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Posted

Ignoring the problem until ti goes away.

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Posted

Don't worry everyone, I pre-ordered the game before Feb 26th, way before feb 26th actually, and I cannot play now either.  Soooooo.....yeah.

Yea there's a lot of people that ordered the conquerors package and still cannot play.

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Posted

BDO Tweet - "Dear Explorers who pre-ordered before 26.02 - 08:00 UTC! Pre-Order Head Start for Explorer Pre-Order Package holder started!"

They also deleted their other tweet. F this they're trying to pull off some dumb crap.

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Posted

    • Head start for Conqueror’s package holders starts the 28th of February, 08:00 UTC.
    • Head start for Explorer’s package holders starts the 1st of March, 08:00 UTC.
    • Head start for Traveler’s package holders start the 2nd of March, 08:00 UTC.
  • The official launch date is March 3rd. (maintenance scheduled at 08:00 UTC / approx. 4 hours)

i want a refund i purchased the Explorer’s package and im not allowed in bull shit!

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Posted

BDO Tweet - "Dear Explorers who pre-ordered before 26.02 - 08:00 UTC! Pre-Order Head Start for Explorer Pre-Order Package holder started!"

nope, false.  I pre-ordered on the 23rd of feb. Explorers package too.  I still cannot play.

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Posted (edited)

BDO Tweet - "Dear Explorers who pre-ordered before 26.02 - 08:00 UTC! Pre-Order Head Start for Explorer Pre-Order Package holder started!"

Hey they made good in the end.

Edited by Hyonam

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Posted

nope, false.  I pre-ordered on the 23rd of feb. Explorers package too.  I still cannot play.

AND THE PLOT THICKENS

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Posted

This is such a messed up policy, I have already requested a refund. If they really believe downloading the client waives your refund rights then I see a ton of chargebacks in their future, what a shady way to launch a game.

Hell us how did you requested a refund and where did you do it? Show us! I can't contact the Support 

 

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Posted

they r worse than failforge , at least failforge not doing such bad at beginning of the game. that will warn me to not spent time and money to this company

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Posted (edited)

If the pre-order ended at the 26th why can it still be purchased on the 29th? Also there is no information visible to the customer that they can't ,play. On the contrary there is a big text saying we can play on the 01/03. This is deceitful marketing, probably just a miss from their marketing team but still deceitful.

Edited by Shicarda
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Posted

Here is my Launcher,   No were on here does it talk about Pre-Order just Package launches.  I took today off and switched my sleep cycle to log in tonight.  But it wont let me in.   I haven't felt this betrayed since I played Destiny.  And I bought this game on the 26th!!

Launcher.gif

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Posted

So you guys gonna do this to the Travelers tomorrow night too huh?

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Posted

Utter Bull**** Obviously this order before the 26th to get access has not been addressed clearly as so many people have been -----ed over by it. I bought the game yesterday as that was payday for me with the assumption that i am still pre ordering it and buying the package that gave early access just to find out that i in fact cant play? What a waste of taking a day off of work. Thanks for screwing me over BDO i will be disputing payment with paypal because you know... karma

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Posted (edited)

Adding it up.. it has cost more then the purchase for a number of people, like myself getting days of to play the game, so that is loss of income.

Edited by wobblysauce
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Posted

thank god I saw this lmao, just about re-downloaded it from the account (explorer pack button) ty ty

This is wrong.  The UTC time (if you care to Google it) is now 0854, so a whole 54 minutes past when they said the game would be up for Explorers package, but it isnt.

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Posted

misleading. pissed. push.

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Posted

If the pre-order ended at the 26th why can it still be purchased on the 29th? Also there is no information visible to the customer that they can't ,play. On the contrary there is a big text saying we can play on the 01/03. This is deceitful marketing, probably just a miss from their marketing team but still deceitful.

Someone better not tell me that the Explorer package I bought yesterday DOES NOT INCLUDE early access starting today because when I checked out the details, it said it did.

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