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launcher Explorer pack bought 25th, cant login to launcher [Updated]

8 posts in this topic

Posted (edited)

Is anyone playing in game right now? I live in Norway, this afternoon I was still able to log in to game and begin create my character using school computer(I haven't finished created a character yet), but how at 4 o'clock, when I use  my laptop, after i run the launcher the login window that would pop up before doesn't pop up, and I couldn't login, the play botton is gray.

I tried to click the play botton, and a window pop up says "you have to log in in order to click play button", but how can I log in now? nothing else I can click on the UI!

And later I tried again, things changed, no mather how I click the play button, no windows shows up anymore, just nothing.

I bought 50 euro pack on 25th, isn't this strange?

I checked this thread and figured there a tons of shit happened in the head start, but my issue is not listed in this thread. anyone else have same problem?

Laptop hardware/internet: no problem I can promise that

Driver problem: lol srsly? my drivers are absolutely fine...

I just want to say, it's fine if they get some difficulties at launching, players will be patient to wait, but at least publish the information, acknowledge it and explain it!!

Work hard at day to now at 4 o'clock, finally got back home, and you are tellin me I have to spend an other 3 hours to re install...  Hell no I think I 'll just go to sleep and wait the 3rd march, or even later who knows....

 

The launcher is not saying "deny access" like many else experienced, it's just not responding to me, can't log in

Update1: tried to delete broweser cookies, and restart pc. not working

Update2: Today 2.3.2016 afternoon I'll go to use an other PC, and try if things work there.

Update4: 
on 2.3.2016, I tried to download newist version of Adobe Flash, and tried to allways enable it. didn't work 
Update5: I found a log file under my game folder, this might indicate an error occured,log file is attached to this thread 


Update 6: 
Additionally to the missing log in interface, the launcher also appears to be black screen at all time(the art part is black)

Update7:

Now at 3.3.2016, this problem seems to be solved. When i use my laptop at school and play the game, then close the game and go back home, I run the game again at home, the Launcher does not let me log in anymore, it appears to be blackscreen on the launcher. So I found a way to solve this: I have to uninstall the game and launcher, back up the "PAK" folder under my game rood folder, it about 30G, and then install the game agian, after installation, I copy "PAK" folder into my new install location, and then run my launcher. The lacuncher automatically patches, and takes very short time to re construct the game again, During this process I'm able to login, and also able to log in when this process is finished.And the game is playble.

So do you see them problem here? This problem doesn't seem to occur everytime I run the launcher now, it's just some time, things are getting better:)

This is defenitely a bug or my internet has some very unclear issue. The error log file is attached (error 10060, I tried to google this but didn't find a way to help)

Gladly I'm able to solvethis problem by my self, as already waited for 72 hours and still got no reply from any support, I understand they are busy it's fine.

If any one in BDO support team see this, please give suggesions and solve this issue. Thank you.

 

 

launcher_20160302_152603_3968.log

Edited by Lancer7474
update on issue

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Posted

I know once you log into the launcher the play button will light up. It might be a browser cache issue or something? I think the launcher loads a mini web page

I think you may have to delete cookies or the cache of your browser..  Then launch launcher.. It's getting stuck loading the login page.

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Posted

Thank you for the suggesion but didn't work.

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Posted (edited)

I'm not sure how to help.. only other thing I can suggest is reboot computer.

You may have to try the support pages from the home page.. They have technical issues covered there.

 

https://blackdesert.zendesk.com/hc/en-us

Edited by Wembley

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Posted

If that doesn't work. My best-bet would be to reinstall the game. This would then initially reinstall everything and the launcher should be working and nothing should be grayed out. I know it's a hassle but things are bound to happen when a game is first releasing. Unfortunately you must've payed for that 2 day headstart and more then likely not really recieve it because of this issue.

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Posted

Jesus, first my name reservation just doesn't go through and now this? I have this exact same issue.
What incompetence, I want my money back.

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Posted

Issue updated, I'm planning to reinstall my win7

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Posted (edited)

This is a graphics issue. 

If the launcher is ran from on board graphics card it will load. if run from secondary card it will be blank/play button greyed out. Usually if ur running on a secondary monitor this will be an issue.

You should still be able to log in when you hover your mouse over the text boxes the icon will change just press enter after you have entered your password and the play button will enable.

Set the launcher to run on intergrated graphics instead of secondary in your graphics card control panel and it should fix the no ui problem.

Edited by hip0

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