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4 posts in this topic

Posted

Hi, 

I was trying to download and install for the head start for a travelers package purchased in October 2015 (also stated in pay info), but I have sadly not been able to and as following states:

  • Head start for Traveler’s package holders start the 2nd of March, 08:00 UTC. (as stated from site data)

Where currently it is March 3rd, 3am UTC/ March 2nd 7pm PST. 

 

The issue being that the launcher is not launching, and not allowing game play.

 

So to summarize I would appreciate a response as soon as a staff member is available (due to the amount of support tickets being posted), and I have provided as much information I could get as showing in the following text and images:

Windows 8.1- 64 bit, graphics and ram etc is more than enough.

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    Black Desert Online Launcher.exe
  Application Version:    1.0.0.41
  Application Timestamp:    56d1ead1
  Fault Module Name:    libcef.dll
  Fault Module Version:    3.1650.1639.0
  Fault Module Timestamp:    5322ff04
  Exception Code:    c0000005
  Exception Offset:    009cda6d
  OS Version:    6.3.9600.2.0.0.768.101

  Additional Information 1:    5861
  Additional Information 2:    5861822e1919d7c014bbb064c64908b2
  Additional Information 3:    1318
  Additional Information 4:    13181ae637ac2592fac0ca2dd662cdccURL]

BLack%20Desert%20not%20launching.jpg

Payment-Black%20desert.jpg

I can understand that issues will persist as this is game launch, so I would appreciate a reply on forums or guidance via Skype/telephone (provided upon private request).  I have the full day off tomorrow and am willing to work this through with your staff.

 

Best of Regards,

~Sim.

 

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Posted

im having the same problem plz help us

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Posted (edited)

ah got it now,

This solution worked for me:

https://blackdesert.zendesk.com/hc/en-us/articles/206968189-Crashes-and-black-screen-on-launcher

So like the GM said,

Network &sharing , Internet options, then go to connections tab, and uncheck the first one (automatic setting).

When it says turn off all options, just make sure the automatic settings is unchecked since that overrides the manual settings in some cases.

 

So now i am currently downloading :D

 

Edited by simsavant
2 people like this

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Posted

thank you , i could fix the problem with the link that you post simsavant.

 

ah got it now,

This solution worked for me:

https://blackdesert.zendesk.com/hc/en-us/articles/206968189-Crashes-and-black-screen-on-launcher

So like the GM said,

Network &sharing , Internet options, then go to connections tab, and uncheck the first one (automatic setting).

When it says turn off all options, just make sure the automatic settings is unchecked since that overrides the manual settings in some cases.

 

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