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Refunds


27 posts in this topic

Posted (edited)

Their rule is as long as you have not downloaded the game client or the game and play it after it releases (March 3rd 2016) you get a refund which I haven't done. I submitted 2 requests for refunds before the game released. Evidence:
http://i.imgur.com/DilCBDF.jpg

Here is their deceptive marketing and why I wanted a refund which they still haven't given me:
http://i.imgur.com/mMFJdss.jpg
http://i.imgur.com/qJ5kosd.jpg
http://i.imgur.com/7oN3fRL.jpg
http://i.imgur.com/ML6wipg.jpg

Here are multiple forum threads about this issue the players had:
http://forum.blackdesertonline.com/index.php?/topic/29226-our-refunds-are-in-que-but-none-have-been-processed/
http://forum.blackdesertonline.com/index.php?/topic/27163-pre-order-packages-and-how-i-got-in-this-mess/
http://forum.blackdesertonline.com/index.php?/topic/28471-24-hours-still-no-refund-still-no-answer/

Please give me my money back.

Edited by Cuda

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Posted

Wow no refund cuz you downloaded game client .... dafug.

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Posted

Why did you buy the game if you're not planning on playing it?

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Posted

Why did you buy the game if you're not planning on playing it?

Seems some people just don't like the game, lots of people selling their accounts on 3rd party sites already.

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Posted

Wait.  Did they tell you they aren't refunding you or is this another person complaining because it's taking too long to refund them?

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Posted

It has been a while now, and there are people who asked for refunds 6+ days ago. They could just say sure we will give you a refund, and never actually give me a refund.

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Posted

Time to just request a refund for me I guess since I had issues with accessing cb2, name reservation and trying to utilize headstart. If they don't refund at least I am supported by PayPal. I will give them the benefit of doubt and cooperate with them during the process tho

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Posted

Oh my god will you people ever shut up and go away already

Why don't you stfu, if you want to play the game .. Good for you, other people might not enjoy it.

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Posted

If I refund you personally, will you promise to stop whining and go away for ever? PM me your paypal address.

1 person likes this

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Posted

I cannot wait for the day where people will stop posting refund threads. Christ.

It's gonna be a while.

I'm not sure if modern gamers are really poor or just really cheap, but three months from now you're gonna see threads along the lines of "Now that I've had a chance to experience the entire game, I realized I just don't like it. Refund plz."

1 person likes this

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Posted

rofl I cant believe these entitled snobs these days that get so offended before even playing the game that they want their money back already lol

I was logged in all day yesterday, no problems, got my pre-order rewards, no lag, had an AWESOME time,

the game is -----ing AMAZING. the only way I could ever see someone refunding is if their computer literally couldnt run it. people refunding because they havnt played it, think its pay to win, or because of a " bad launch"  are all very short sighted lol

welp more air for us to breath :D 

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Posted

It has been a while now, and there are people who asked for refunds 6+ days ago. They could just say sure we will give you a refund, and never actually give me a refund.

Their support is flooded with request and since refunds have to be processed manually you have to be patient. Come back after 1-2 weeks and if they still haven't processed your refund then you may raise this concerns again. Right now, there is no point. Their support team cannot possibly handle all the requests they have been getting recent days in short amount of time. 

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Posted

Their rule is as long as you have not downloaded the game client or the game and play it after it releases (March 3rd 2016) you get a refund which I haven't done. I submitted 2 requests for refunds before the game released. Evidence:
http://i.imgur.com/DilCBDF.jpg

Here is their deceptive marketing and why I wanted a refund which they still haven't given me:
http://i.imgur.com/mMFJdss.jpg
http://i.imgur.com/qJ5kosd.jpg
http://i.imgur.com/7oN3fRL.jpg
http://i.imgur.com/ML6wipg.jpg

Here are multiple forum threads about this issue the players had:
http://forum.blackdesertonline.com/index.php?/topic/29226-our-refunds-are-in-que-but-none-have-been-processed/
http://forum.blackdesertonline.com/index.php?/topic/27163-pre-order-packages-and-how-i-got-in-this-mess/
http://forum.blackdesertonline.com/index.php?/topic/28471-24-hours-still-no-refund-still-no-answer/

Please give me my money back.

goodbye then noob.

learn to read next time 

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Posted

All the links are broken...

Why does the OP want a refund exactly?

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Posted

Why one would ask a refund for the best MMO in years... ?

2 people like this

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Posted

Why one would ask a refund for the best MMO in years... ?

probably because this is a game that pvp wise requires skill and pve wise is heavy grind, so i m guessing op either is unskilled or doesnt feel like putting up with the grind struggle

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Posted

contact bank or paypal... reverse charges etc... problemo solved

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Posted

Time to just request a refund for me I guess since I had issues with accessing cb2, name reservation and trying to utilize headstart. If they don't refund at least I am supported by PayPal. I will give them the benefit of doubt and cooperate with them during the process tho

I am sure Paypal loves you and will be by your side till death.

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Posted

Btw guys if anyone wants a better PVP game, checkout Darkfall Online.

I am sure Paypal loves you and will be by your side till death.

tbf Paypal will give him the money back 0 -----s given

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Posted

Btw guys if anyone wants a better PVP game, checkout Darkfall Online.

Or Runescape. Full inventory items drop on death.

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Posted

I am sure Paypal loves you and will be by your side till death.

PayPal has some of the best consumer protection around. 

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Posted

Call your bank, tell them about the false advertising and ask them to do a chargeback. You'll get your money back and they can't do anything about it.

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Posted

Why don't you stfu, if you want to play the game .. Good for you, other people might not enjoy it.

Actually, you and your whiny little cry baby brethren should stfu. This is the BDO forum, not the whiny little ----- refund forum. If you want a refund, get one. Stop announcing it to the world and making shit posts like you are some hero for getting your money back.

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Posted

Seems some people just don't like the game, lots of people selling their accounts on 3rd party sites already.

Nah, they are selling them as they have nice names or family names attached.

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Posted

I would just chill. I'm sure it won't be long. They are having to deal with 1000's of customers atm, not only 1 person. 

Actually, you and your whiny little cry baby brethren should stfu. This is the BDO forum, not the whiny little ----- refund forum. If you want a refund, get one. Stop announcing it to the world and making shit posts like you are some hero for getting your money back.

lol. That was pretty good.

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