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Launcher Stuck @ 0% Issue thread

188 posts in this topic

Posted (edited)

We are investigating this issue, this usually affects only Vista (Which we do not support)

Some users have reported using our alternate download as way to fix this issue.

You can find it here: https://blackdesert.zendesk.com/hc/en-us/articles/207811115

We aren't ignoring you, we have A LOT of tickets currently and we have to research these problems while we answer other issues.

Edited by GM_Huego

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Posted

First, I'm using win7. I attached the network test result. The Windows file scan didn't find any problem.

ICSI Netalyzr — Results.png

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Posted

im running ten it took 5-6 hours to download and dont understand why i cant get past the launcher it just has a black background and cant click the play button 

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Posted

im useing windows vista ultimate 64.

 

Launcher log file says this

[03/04/2016::10:16:58]    [MSG] DaumGame Global Launcher is started. (81BB75AE5DAF4D49B24D1ACB324D1805)

[03/04/2016::10:17:02]    [MSG] bReturn is 1

[03/04/2016::10:17:02]    [MSG] s key : 17265

[03/04/2016::10:17:03]    [MSG] Action manager ACT_WAIT flow start.

[03/04/2016::10:17:04]    [MSG] Get required data is start.

[03/04/2016::10:17:04]    [MSG] Get required data is end.

[03/04/2016::10:17:04]    [MSG] Check installed.

[03/04/2016::10:17:04]    [MSG] Action manager ACT_WAIT flow end.

[03/04/2016::10:17:05]    [MSG] patch action is start.

[03/04/2016::10:17:05]    [MSG] patch file size 0

[03/04/2016::10:17:05]    [MSG] patch action is end.

[03/04/2016::10:17:23]    [MSG] socket connect errorr : 10060

[03/04/2016::10:17:23]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:17:47]    [MSG] socket connect errorr : 10060

[03/04/2016::10:17:47]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:18:11]    [MSG] socket connect errorr : 10060

[03/04/2016::10:18:11]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:18:35]    [MSG] socket connect errorr : 10060

[03/04/2016::10:18:35]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:18:59]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:18:59]    [MSG] socket connect errorr : 10060

[03/04/2016::10:19:23]    [MSG] socket connect errorr : 10060

[03/04/2016::10:19:23]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:19:47]    [MSG] socket connect errorr : 10060

[03/04/2016::10:19:47]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:20:11]    [MSG] socket connect errorr : 10060

[03/04/2016::10:20:11]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:20:35]    [MSG] socket connect errorr : 10060

[03/04/2016::10:20:35]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:20:59]    [MSG] socket connect errorr : 10060

[03/04/2016::10:20:59]    [MSG] 02 socket connect errorr : 10060

 

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Posted

Running it on Windows 7... Stuck on 0%

1 person likes this

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Posted

trying to instal it again at the orginal directory and not to custom. another 12 hours + 1hour to patch. im very happy a about this.

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Posted

Step 1: Go to your Account page and re-download the installer.
Step 2: Run the installer, it will ask if you want to uninstall, click yes and let it finish.
Step 3: Go to the folder in which BDO is installed, typically C:Programs x86/Black Desert Online
Step 4: Delete both bin and bin64 folders as well as the log folder. LEAVE THE "Paz" FOLDER!!!!
Step 5: Create a NEW folder in C:Programs x86, I suggest naming it "Black Desert Installation" without the quotations. 
(Create a folder by right-clicking your mouse and moving your cursor over "New" to extend the menu. Here you will see the option to make a folder.)
Step 6: Run the installer from your downloads that you used to Un-Install BDO
Step 7: Change the installation folder to the folder you just created
Step 8: Once the Launcher is installed let it run, when it says it is downloading close out of it.
Step 9: Go back to the ORIGINAL installation folder and right-click and cut the "Paz" folder.
Step 10: Navigate to the folder you created where you are currently installing a Fresh Copy of BDO and right-click and paste the Paz folder in place.
Step 11: Go to your Desktop and right-click the launcher, move your cursor to "Run as Administrator," and click, a User Account Control prompt will appear on the screen, click yes.
Step 12: BE PATIENT. The Launcher will now download a SMALL amount of files even though it says it will download 31GB. You will see EXTREME download speeds as it is not downloading but reverifying the files in place.
Step 13: The Launcher will once again proceed to patch and it WILL hang up on that dreaded XX% for about 10 seconds, and then continue on.

Worked for me

 

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Posted

im running ten it took 5-6 hours to download and dont understand why i cant get past the launcher it just has a black background and cant click the play button 

you can't press play because you login on the launcer (behind your black background :) )

Running it on Windows 7... Stuck on 0%

Checked so your firewall have permissions for the launcher?

im useing windows vista ultimate 64.

 

Launcher log file says this

[03/04/2016::10:16:58]    [MSG] DaumGame Global Launcher is started. (81BB75AE5DAF4D49B24D1ACB324D1805)

[03/04/2016::10:17:02]    [MSG] bReturn is 1

[03/04/2016::10:17:02]    [MSG] s key : 17265

[03/04/2016::10:17:03]    [MSG] Action manager ACT_WAIT flow start.

[03/04/2016::10:17:04]    [MSG] Get required data is start.

[03/04/2016::10:17:04]    [MSG] Get required data is end.

[03/04/2016::10:17:04]    [MSG] Check installed.

[03/04/2016::10:17:04]    [MSG] Action manager ACT_WAIT flow end.

[03/04/2016::10:17:05]    [MSG] patch action is start.

[03/04/2016::10:17:05]    [MSG] patch file size 0

[03/04/2016::10:17:05]    [MSG] patch action is end.

[03/04/2016::10:17:23]    [MSG] socket connect errorr : 10060

[03/04/2016::10:17:23]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:17:47]    [MSG] socket connect errorr : 10060

[03/04/2016::10:17:47]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:18:11]    [MSG] socket connect errorr : 10060

[03/04/2016::10:18:11]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:18:35]    [MSG] socket connect errorr : 10060

[03/04/2016::10:18:35]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:18:59]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:18:59]    [MSG] socket connect errorr : 10060

[03/04/2016::10:19:23]    [MSG] socket connect errorr : 10060

[03/04/2016::10:19:23]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:19:47]    [MSG] socket connect errorr : 10060

[03/04/2016::10:19:47]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:20:11]    [MSG] socket connect errorr : 10060

[03/04/2016::10:20:11]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:20:35]    [MSG] socket connect errorr : 10060

[03/04/2016::10:20:35]    [MSG] 02 socket connect errorr : 10060

[03/04/2016::10:20:59]    [MSG] socket connect errorr : 10060

[03/04/2016::10:20:59]    [MSG] 02 socket connect errorr : 10060

 

http://www.fixerrs.com/2014/05/fixing-socket-error-10060.html

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Posted (edited)

 

Edited by Lancaster

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Posted (edited)

Running win7 64 and I have tried everything

Edited by shneakypete

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Posted (edited)

ok. Deleted the first instal. started the second waited about 15% new instal. Returned the old Paz directory from the trash. and overided the new Paz. at least it started the patch again. 350,3Mb patch at least this is new. hopeing this works i report if it does. Nope it did not

Edited by nortti82
info

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Posted

ok. Deleted the first instal. started the second waited about 15% new instal. Returned the old Paz directory from the trash. and overided the new Paz. at least it started the patch again. 350,3Mb patch at least this is new. hopeing this works i report if it does:D

never got past 0%

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Posted

ok. Deleted the first instal. started the second waited about 15% new instal. Returned the old Paz directory from the trash. and overided the new Paz. at least it started the patch again. 350,3Mb patch at least this is new. hopeing this works i report if it does. Nope it did not

yep, I get the main download, close/open launcher, it then downloads the 350mb update, once it completed the 350mb download I left it there for 15 minutes and did not download any additional files. I closed/opened the launcher and goes straight to 0% with the socket error in the log file. I closed/opened the launcher 5 more times (letting it run for about 10 minutes each time) but it only gives the socket error in the log file.

last things I haven't tried yet is the BCAB tool and running the windows system file checker tool (attempting these now and will let you know the results)

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Posted

Step 1: Go to your Account page and re-download the installer.
Step 2: Run the installer, it will ask if you want to uninstall, click yes and let it finish.
Step 3: Go to the folder in which BDO is installed, typically C:Programs x86/Black Desert Online
Step 4: Delete both bin and bin64 folders as well as the log folder. LEAVE THE "Paz" FOLDER!!!!
Step 5: Create a NEW folder in C:Programs x86, I suggest naming it "Black Desert Installation" without the quotations. 
(Create a folder by right-clicking your mouse and moving your cursor over "New" to extend the menu. Here you will see the option to make a folder.)
Step 6: Run the installer from your downloads that you used to Un-Install BDO
Step 7: Change the installation folder to the folder you just created
Step 8: Once the Launcher is installed let it run, when it says it is downloading close out of it.
Step 9: Go back to the ORIGINAL installation folder and right-click and cut the "Paz" folder.
Step 10: Navigate to the folder you created where you are currently installing a Fresh Copy of BDO and right-click and paste the Paz folder in place.
Step 11: Go to your Desktop and right-click the launcher, move your cursor to "Run as Administrator," and click, a User Account Control prompt will appear on the screen, click yes.
Step 12: BE PATIENT. The Launcher will now download a SMALL amount of files even though it says it will download 31GB. You will see EXTREME download speeds as it is not downloading but reverifying the files in place.
Step 13: The Launcher will once again proceed to patch and it WILL hang up on that dreaded XX% for about 10 seconds, and then continue on.

Worked for me

 

trying this now.

 

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Posted

Can atleast the devs come out and upfront tell us if we are even able to play this game with Win Vista and Windows 7?? 

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Posted

trying this now.

 

Confirmed useless.

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Posted

Confirmed useless.

So it seems. this is bull shit. im going to start asking my money back soon.

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Posted

Hello, 

I am also having this unfortunate issue, and have yet to play the game. I have tried re-downloading the game client, putting Black Desert on the exclusion list, running a system file check, and running the launcher as an administrator. None of these fixes have worked. I also tried the PAZ file trick. Has anyone come up with a good solution yet?

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Posted (edited)

would some one be so kind and link working full patched Launcher here so i could try it.

I quit. i tryed now 2 diffrent internet connection, disabled firewall. antivirus, fixed the network settings nothing works. i downloaded the file 2 times and tryd the files swaps. and i even prayd!

Edited by nortti82

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Posted

The joy of talking with two friends over skype that are playing the game, and here i am sitting and watching a launcher that says 0% and getting nothing in form of answers from the devs. 

 

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Posted

The joy of talking with two friends over skype that are playing the game, and here i am sitting and watching a launcher that says 0% and getting nothing in form of answers from the devs. 

 

exactly where i am right now :(

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Posted (edited)

exactly where i am right now :(

Sorry to hear! But atleast we arent alone with the problems, guess that is something atleast.

Edited by Darchaos

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Posted

 

Sorry to hear! But atleast we arent alone with the problems, guess that is something atleast.

I am going through that too. And every re-install takes 20+ hours to complete. :(

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Posted

it makes it even worse that im the one that got all my friends interested in the game lol and here i am talking to them while they play trying to explain everything

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Posted

 

I am going through that too. And every re-install takes 20+ hours to complete. :(

Dont gonna do anymore re-installs until it is an 100% safe solution/fix, dont worth the struggle....

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