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Billing System Error when trying to buy Coins!

14 posts in this topic

Posted

Hi Guys

This has been going for a month now!

Ive sent multiple support tickets about my issue, but they all have the same reply "We'll look into it." But they do nothing about it :(

I would like to take advantage of the sale thats happening but all i get is an error.

I've messaged the GM's about it and they dont reply. Ive also tried different country's and payment methods all end up with the same error.

If any GM reads this my ticket #42488

Please help me

fail.png

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Posted

same problem since start...buying the game i have no problem, buying coins i get that error...the reply was "try a different browser"...what a -----ing joke,

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Posted

same problem since start...buying the game i have no problem, buying coins i get that error...the reply was "try a different browser"...what a -----ing joke,

Well, I have tried with IE, Opera and Firefox and still get the error.  Of course it HAS to be on my end, I mean, I've NEVER ordered from the internet before, so obviously I have something wrong on my end that I am just now discovering... >.>

 

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Posted

Well, I have tried with IE, Opera and Firefox and still get the error.  Of course it HAS to be on my end, I mean, I've NEVER ordered from the internet before, so obviously I have something wrong on my end that I am just now discovering... >.>

 

Someone told me that mu account could be flagged because i did a paypal complain when i bought the explorer pack. Old Roy, have you done some kind of complain to Daum? maybe this is the reason why we cant buy in cash shop

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Posted

 

Someone told me that mu account could be flagged because i did a paypal complain when i bought the explorer pack. Old Roy, have you done some kind of complain to Daum? maybe this is the reason why we cant buy in cash shop

Should be that then ... did a complain and now can't do ANYTHING. Opened ticket still no answer for 1 week !!!!!!!!

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Posted

Someone told me that mu account could be flagged because i did a paypal complain when i bought the explorer pack. Old Roy, have you done some kind of complain to Daum? maybe this is the reason why we cant buy in cash shop

Yes.  I was actually refunded the money, too, after I escalated it from a Dispute to a claim.

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Posted

Yes.  I was actually refunded the money, too, after I escalated it from a Dispute to a claim.

there you go...... they have blocked all the ppl that disputed the game purchase... now lets see what happens...

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Posted

there you go...... they have blocked all the ppl that disputed the game purchase... now lets see what happens...

Well, that make sense. A robber company

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Posted

If this was true then i dont think it's just those who disputed, but as well those who complaint because of their lack of communication and slow in delivery. Because I did ask for refund but they never refunded me and flagged my account as closed.

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Posted

i never complained an i was buyng coins before. now i have the same issue and can't buy anything. there is no answer to the tickets. 

i wonder how come they are making money if they don't want us to give it to them.

if there is a problem on their end one announcement should be enough. 5 min job. otherwise it looks like they don't care.

after a week of waiting a'm thinking of quitting this game cause i can't buy things i want. quite riddiculus...

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Posted

Why does no one care about this issue? Why is there zero comment on the fact that people cannot buy store cash?

No GM, not the company, no one cares that there is a payment issue?!

I guess I'll go give another game my money for the week since this game clearly does not want mine.

 

Ticket #110523

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Posted

The same thing just started happing to me aswell I can't buy any pearts from the shop I tried tomany times and got locked out its really pissin me off need help ASAP.

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Posted (edited)

I'm also experiencing this issue. Sucks because I'm trying to purchase Daum Cash for the first time ever, and planned to purchase even more if things went smoothly.

@GM_Axion, @GM_Aethon please do something about this. My ticket# is 112160.

I've tried clearing all my browsing history (cache, cookies, active logins, etc.) and incognito mode on two different browsers, but I still can't get it to work.

 

chrome_2016-05-15_10-36-49.png

Edited by Catgrill

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Posted

Got the same problem, bought the game with paysafecard, and i made a purchase of daraum cash like 6 days ago my friend did it for me on his paypal. no problem at all. now i bought some paysafecards and i get this error... tryed everything. so i wasted just couple of euros on a card wich i cant use at all. i was planning to buy way more. but thank you black desert, hope they fix this.... my ticket is 112729

bd.jpg

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