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freeze Random Freeze


151 posts in this topic

Posted (edited)

Well i played the game from lv 1 to 33 without any sort of tech issue but today after visiting the Khuruto area, my game freeze without any error. The sound is still there but i can't move, my character is freeze, i have to ctrl alt sup and close BDO.

I don't know if it has something to do with this type of mob, or area but i'll give it a try again and update if i don't crash anymore with other mob/ Area...

Im on windows 10 64bits running the game as admin.

DirectX version : 11.2

Graphic card : Gforce GTX580 /353.82 driver

here some interesting log : 2016-03-07 15:51:03  7556-00-5 eErrNoNavigationCantFindPath                 (2063271461) Cannot find NAVI-Path.=>[Khuruto Soldier/20260(0)]클라이언트에서 일반 길찾기에 실패했습니다. [from: (-153579.968750,1305.867676,-9084.484375), to: (-152825.000000,1325.000000,-10775.000000)]
2016-03-07 15:51:09  7556-00-5 eErrNoNavigationCantFindPath                 (2063271461) Cannot find NAVI-Path.=>[Young Khuruto/20261(0)]클라이언트에서 일반 길찾기에 실패했습니다. [from: (-153522.843750,1363.295410,-10313.294922), to: (-153175.000000,1325.000000,-9325.000000)]
2016-03-07 15:52:43  7556-00-1 eErrNoServiceLog                             (3235169522) Service log!=>Close Processor (6)

2016-03-07 15:24:53  7244-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-07 15:27:02  3000-00-5 eErrNoNavigationCantFindPath                 (2063271461) Cannot find NAVI-Path.=>[Khuruto Soldier/22058(0)]클라이언트에서 일반 길찾기에 실패했습니다. [from: (-168081.000000,-744.234985,-2354.760010), to: (-168875.000000,-375.000000,275.000000)]
2016-03-07 15:27:06  7244-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-07 15:27:45  3000-00-5 eErrNoNavigationCantFindPath                 (2063271461) Cannot find NAVI-Path.=>[Khuruto Soldier/20260(0)]클라이언트에서 일반 길찾기에 실패했습니다. [from: (-167599.593750,-456.523499,311.246094), to: (-168975.000000,-325.000000,75.000000)]
 

 

Edited by Nulak
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Posted

I am having this exact issue

 

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Posted

I am also having this issue, note my logs also include...

PHW_00_Head_0003_Eyeline0006.pac

...in common with yours.

Does anyone have a game that isn't crashing that can provide this file?

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Posted

I had the same issue while leveling up my horse.  Happened maybe 3x's.  The sound kept going but my screen was frozen and task manager stated "Not Responding"

Will try to look more stuff up and t/s and report it

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Posted

Little, go to "C:\Program Files (x86)\Black Desert Online\Log" and please check to see if your getting something similar to this right before the crash.

2016-03-08 12:58:29  7396-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-08 12:58:44  7396-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-08 12:58:45  7396-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-08 12:59:30  7396-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-08 13:00:40  7396-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-08 13:01:16  7396-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-08 13:02:16  7396-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-08 13:02:18  7396-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-08 13:03:08 14392-00-5 eErrNoNavigationCantFindPath                 (2063271461) Cannot find NAVI-Path.=>[Crow/35007(0)]클라이언트에서 일반 길찾기에 실패했습니다. [from: (-5021.527344,-873.911011,-121019.445313), to: (-4800.594727,-873.911011,-121406.523438)]
2016-03-08 13:03:11 14392-00-5 eErrNoNavigationCantFindPath                 (2063271461) Cannot find NAVI-Path.=>[Crow/35007(0)]클라이언트에서 일반 길찾기에 실패했습니다. [from: (-4306.693359,-644.601013,-122371.648438), to: (-5231.461426,-644.601013,-122098.265625)]
2016-03-08 13:05:20  7396-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-08 13:05:20  7396-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-08 13:06:17  7396-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-08 13:08:52  7396-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-08 13:08:59  7396-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-08 13:09:22  7396-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
 

It looks fairly obvious that either pathing or PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac.

Is causing this problem.

NOTE: After extensive searching I can not find where the game would store PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac.

Whole computer search for .pac extension, including hidden files, returns zero results.

NOTE 2: Seems that this information is stored in one of the many .PAZ files in the paz directory.

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Posted

i just cleaned out my entire cpu i dont know anything about this tech stuff i just played fine till i got too this khuto cave around lvl 31 i can still play but random freeze can happen any time afk or playing 

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Posted

Yeah looks like missing files / skeleton / texture in this area or around it. If a GM could forward this bug to the dev team plz.

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Posted (edited)

I really hope this gets fixed soon. I too am having this exact same issue and it happens totally at random. I've done 3 reinstalls, new driver installs, and deleted the usercache and cache several times. I'm sick of it.

 

I also see this in my log: 2016-03-08 13:09:22  7396-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac

I'm still not sure if this error is relevant to our crash though. I've seen it pop up about 20 minutes before the crash and I didn't crash back then. So I'm not sure it's the reason for crashing just now. @CM_Jouska @CM_Tytyes I try not to send a support ticket because I know how busy you are, but here are many people experiencing the same issue so I hope you can take a quick look.

Edited by My name is Chef
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Posted

@My name is Chef 

Hi, 

From what I saw online you'd need to delete the "version.dat" file in your BDO folder, then restart the launcher. Did you try that ? :)

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Posted (edited)

@My name is Chef 

Hi, 

From what I saw online you'd need to delete the "version.dat" file in your BDO folder, then restart the launcher. Did you try that ? :)

Thank you for your reply. That is something I have not tried yet. I'll keep you updated. It often occurs after several hours of gameplay, so it may take a bit for me to conclude that your solution fixed it. Thanks again!

@CM_Tytyes

Any other suggestions? I'll give you a list with what I've tried so far:

-Reinstalled Black Desert (Completely removed the game, usercache and appdata folders).

-Used several different GPU driver versions.

-Removed the cache folder from the Black Desert directory.

-Uninstalled Razer Synapse, Logitech gaming software.

-Tried repairing corrupted Windows files through CMD.

-Did a registry cleanup.

-Ran Black Desert in compatibility mode.

 

I'm pretty sure I've tried some other things as well, but these are the ones I can remember at this moment.

 

Well, even with a new OS reinstall this happens. I've tried turning off memory XMP in my BIOS but that too doesn't matter. Intel Speedstep and C-States are turned off as well, but still I crash.

 

Sorry for the long list, but I'm trying to include everything I try to give you as much info as possible. I currently have my Skype turned off and am waiting to see if my game freezes again. I remember a couple years ago with WoW having a similar issue and getting rid of Skype (or just turning it off) solved the problem.

Edited by My name is Chef
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Posted

This has been happening to me since the launch of the game, tried everything from compatibility to removing programs on my computer. My game just freezes randomly making AFK fishing a terrible experience. I also have the exact error message everyone that has this problem sees on their log.


2016-03-22 14:59:59  5600-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac

 

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Posted (edited)

Still no updates regarding this? I was able to play the game until around lvl 35 with no problem and then I started getting this same random freezes. My PC is really high-end and my game keeps freezing like 20 times a day? 

I hope this gets addressed on tonights update

 

EDIT: Can we please get serious about this issue? Theres at least 2 topics per page on this forum about this freeze/crash issue and still no response from any staff members. Is this what we paid for? I have over 600mb of crash logs on the "Log" folder this is getting retarded

Edited by SplitFire

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Posted (edited)

Just here for the bump on this very big issue.

My girlfriend crashed 12 times yesterday, at random places, in every region.

I myself have a problem with crashing in towns while auto routing between places.. 

We have a guildmate who hasn't crashed once yet.. whats going on?

It's getting to a point where we both consider leaving the game because its frustrating as no other thing. it really breaks the "yay im having fun playing this awesome game" mood.

Attention please GM senpais!

 

EDIT: is there a refund? you sold us an unfinnished game.. and it was NOT cheap

Edited by Shaitanaa

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Posted

Im also still freezing/crashing since the latest patch...  they really need to step it up and solve this issue

seems that hundreds of players are affected by this

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Posted

Bump... wtf.

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Posted

I was expecting this last patch to fix this but still getting this random freeze/crashes and a huge crash log file.. why are the GM/Devs ignoring this issue or not letting us know they are working on it? 

Is this a joke for you guys?

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Posted

Currently running memtest so I can make sure the problem is not on my end but honestly I very much doubt it after digging in the log file and googling for the error.

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Posted (edited)

Yup, me too. Whitened screen and "game not responding" message. I got it in the past around Holio the fisher, and more recently, like now, five or six times around the storage manager in Epheria with different alts.

It's not anti-virus related as my BDO folders are excluded and I changed anti-viruses to check (Same thing windows defender or bitdefender).

This is not good.

Edited by Keth

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Posted

I have crashed around 6 times in 4 hours, I hope you are all chilling GMs/Devs. Life is good.

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Posted

For everyone experiencing the freeze issue. Are you running Skype or any similar voice program? I uninstalled Skype and have yet to DC in over two days. I've had this with WoW too a few years back.

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Posted

So I ran memtest86+ for 15 hours and no errors as I suspected. Trying to kill all other applications I have running while playing today. Also updated my bios and messed around in the settings a bit. Testing all the things. ;_;

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Posted (edited)

Suffering from the same issues since some time now.

Using a low-end system, but judging from other descriptions, that cant be the problem. (AMD a8 cpu, 3,2ghz, r7 240 card 2gb vram, 4gb ram, W7 64)

Besides, i dont mind the loading that occurs from time to time, but game freezing on frequent travelling etc is unacceptable.

Feels like the game simply forgets to load stuff at some point. Music / sound still playing fine, but game frozen otherwise, no memory or hdd activty.

 

2016-03-25 13:50:40  4940-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-25 13:52:32  4940-00-6 eErrNoErrorHappen                            (3749371554) Error!=>모델파일을 찾을 수 없었습니다: 1_Pc/2_PHW/Head/Head/PHW_00_Head_0003_Eyeline0006.pac
2016-03-25 13:54:08  3276-00-6 eErrNoLuaCantCall                            (2271596318) Cannot call LUA.=>no class at first argument. (forgot ':' expression ?)
    <LUA call stack>
->     unknown : line -1 [=[C] : line -1]
     getInstallationCount() : line -1 [=[C] : line -1]
     SetData() : line 355 [UI_Data/Script/Window/Housing/Panel_House_InstallationMode.lua : line 349]
     unknown : line 1220 [UI_Data/Script/Window/Housing/Panel_House_InstallationMode.lua : line 1218]

Considering i got these eyeline messages every now and then, this most likely isnt the problem. Also not sure about the LUA one if thats the bad one, never had this line on prior crashes.

And yes, i did the sfc thing, disabled AV, tried deleting the version.dat among other things, but considering how many seem to have the exact same issues, i have a strong feeling the bug s in the game, not on my system :P

Edit: Mostly freezes when traveling longer distances, with much loading and unloading happening or having happened beforehand.

If i stay in roughly the same area, i rarely freeze at all.

Edited by Dyskord
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Posted

I can aggree 100% with Dyskord, having the exact same issue on a really high-end PC, it has to be for sure a loading issue because my game crashes when I travel long distances too, but sometimes randomly also.

BUMP

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Posted

This happens to me ALL the time while afk fishing at coastal caves hotspot. NO slowdowns or stuttering of any type that i've ever noticed, the game just simply stops responding. I personally only noticed this start after the patch before the current one. It could be unrelated of course and I'm doubting the location is the problem because I've had it happen plenty elsewhere as well, I just happen to spend most of my time fishing.

 

Please for the love of god, have someone look into this DAUM and tell us something's being done behind the scenes at least. Never hearing anything back from you guys is disheartening.

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Posted

I've been having this problem for 2 weeks now, and nothing I do fixes the problem. I always crash in the khuruto cave so I stay away from there, but the game also randomly does it whenever it feels like it.

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