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Account Compromised (12/03/2016)


65 posts in this topic

Posted

Hello,

Today I had the unpleasant experience of finding out that my account was hacked.

I've already tried to create a ticket but still didn't receive any response, so I thought I'd try my luck on these forums.

I do not share my account with anyone, no one knows my login information except for me and yet somehow someone else was able to login to my account.
The only way I could think of was through some key-logger software, but I scanned with Malwarebytes Anti-Malware and nothing was found.

Yesterday (11/03/2016) I stopped playing at about 23:30 and remember placing my main character near the Heidel bank.
Today I logged in at 14:15 and found this same character at Velia with all of my potions missing which I thought was strange.
Then it hit me, the realization that I was hacked, I rushed to the warehouse in Heidel where I store all my valuables to discover that it was completely ransacked.
I had so much stuff in there, a bunch of Black Stones and over 500 wheat I was farming... but worst of all my precious Pearls (at least €12+)... all gone.

I wished there was a way to see a log of the Pearl Shop purchases so i could at least see what he got himself with my money.

I've now of course changed my password, which I guess is basically all I can do right now.
I'm hoping there is some way to restore my character from where I left it yesterday. 

Could someone look in to this matter at your earliest convenience? Because this is really bugging me.
Can you believe that I don't even feel like playing anymore right now? And this game is amazing...
I just hope we can get this sorted out and at least catch the culprit.  Justice!

I've seen there is another guy on Reddit with the same problem so I'm wondering if anyone else had this happen to them?

 

 

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Posted

 

Could someone look in to this matter at your earliest convenience? Because this is really bugging me.
Can you believe that I don't even feel like playing anymore right now? And this game is amazing...
I just hope we can get this sorted out and at least catch the culprit.  Justice!

 

 

Send in a support ticket.

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Posted

did you fall for those bikinipanda/gold spam bots websites for free daum $$$$$?

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Posted

So how are the pandas?

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Posted

Send in a support ticket.

 

I've already tried to create a ticket but still didn't receive any response, so I thought I'd try my luck on these forums.

 

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Posted

bikinipanda here to service your account hacked needs.

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Posted

You'll be waiting a couple of weeks for your ticket to be answered, until then may I recommend buying another copy of the game and a lot of pearls?

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Posted

should not of talked to those RMT's

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Posted

I got my pearls the legit way. And I know better than to trust spam bots.

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Posted

inigo-montoya_that-word.jpg

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Posted

I got my pearls the legit way. And I know better than to trust spam bots.

Oceans Go to the staff tracker and send Jouska a direct message

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Posted

Hello,

Today I had the unpleasant experience of finding out that my account was hacked.

I've already tried to create a ticket but still didn't receive any response, so I thought I'd try my luck on these forums.

I do not share my account with anyone, no one knows my login information except for me and yet somehow someone else was able to login to my account.
The only way I could think of was through some key-logger software, but I scanned with Malwarebytes Anti-Malware and nothing was found.

Yesterday (11/03/2016) I stopped playing at about 23:30 and remember placing my main character near the Heidel bank.
Today I logged in at 14:15 and found this same character at Velia with all of my potions missing which I thought was strange.
Then it hit me, the realization that I was hacked, I rushed to the warehouse in Heidel where I store all my valuables to discover that it was completely ransacked.
I had so much stuff in there, a bunch of Black Stones and over 500 wheat I was farming... but worst of all my precious Pearls (at least €12+)... all gone.

I wished there was a way to see a log of the Pearl Shop purchases so i could at least see what he got himself with my money.

I've now of course changed my password, which I guess is basically all I can do right now.
I'm hoping there is some way to restore my character from where I left it yesterday. 

Could someone look in to this matter at your earliest convenience? Because this is really bugging me.
Can you believe that I don't even feel like playing anymore right now? And this game is amazing...
I just hope we can get this sorted out and at least catch the culprit.  Justice!

I've seen there is another guy on Reddit with the same problem so I'm wondering if anyone else had this happen to them?

 

 

With absolutely no way to really secure your account with two factor auth, part of the blame is on DAUM.  I don't know why they havent done something because services like Paypal will block/limit their commerce account if people start complaining about being hacked and they dont have proper security in place.  Google Wallet wont allow any of their transactions at all.

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Posted

I know, but Daum wants you to buy more pearls, so buy more pearls!

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Posted

well its pretty weird that you got hacked without doing nothing,i mean or you trusted some gold seller site or your pc is infected by some kind of virus..
I doubt that some serious hacker waste their time on stealing games account..The only thing to do is send a ticket and hope that they can help you with this problem good luck!;)

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Posted

I mean, if their site is so open that people can force pre-order items to their own account, I don't think it would take much to get his login information.

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Posted

It all looks very troublesome! Also for the other people who are not hacked yet, I have seen some accounts online who sell(gift) pearl shop items, it would not come to a surprise if the gifts originate from hacked accounts like the one from Oceans.

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Posted

Check other accounts if you use the same password and username. They might of gotten in via that way. It is always best to use different passwords and usernames when going to a new site. It is a pain but its one way to stop/ slow down the hackers.

Also do not go to gold seller web sites even to look at them, most of filled with malware that will steal your information and accounts.

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Posted (edited)

an issue like this shouldn't be happening and should immediatly be fixed by finding the culprit and make him pay with an extreme punishment  

i'd suggest to take the person's account and force him buy over 10000 pearls then after that let him be in debt and if that isn't one just take everything from him and tell him to make an apologize video with his face in it and then ban his acc

 

 

evil-laugh-anime-i3.gif

Edited by Sour Face
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Posted

Seriously we need some kinda account security. Some Random number key or an Authenticator

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Posted (edited)

well its pretty weird that you got hacked without doing nothing,i mean or you trusted some gold seller site or your pc is infected by some kind of virus..
I doubt that some serious hacker waste their time on stealing games account..The only thing to do is send a ticket and hope that they can help you with this problem good luck!;)

This is also what is bothering me. 

I never shared my information with anyone. I've never gone on a gold selling website in my life.
I'm also the only person with actual access to my computer and don't store my passwords anywhere.
My computer does not contain any malicious software/malware/virus so I strongly doubt that this was leaked through me.

If only I could see what was bought with the pearls and who it was gifted too, but even then it is extremely unlikely that it is someone I know.

This is truly a first for me.

Edited by Oceans

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Posted

an issue like this shouldn't be happening and should immediatly be fixed by finding the culprit and make him pay with an extreme punishment  

i'd suggest to take the person's account and force him buy over 10000 pearls then after that let him be in debt and if that isn't one just take everything from him and tell him to make an apologize video with his face in it and then ban his acc

 

haha :P

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Posted

Op bought wrong item on mall and that how he trying recive all items back :D

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Posted

You shouldn't take "123456" as a password man ..

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Posted (edited)

LOL. obviously you went for the gold sellers site. Don't lied to us. Even if you do some of kind solution happened in twitch chat while you are login BDO launcher and accidentally put your password in the chat then it's your fault. what's your password ? is it Oceans123. 

Edited by igamingpublic

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Posted

You shouldn't take "123456" as a password man ..

I didn't. I used "1234567", I thought no one would've guess the extra number

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