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    • IMPORTANT - REACH US IN THE NEW FORUM   05/04/2017

      Ladies and gentlemen ATTENTION please:
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    • WICHTIG: Das Forum ist umgezogen!   05/04/2017

      Damen und Herren, wir bitten um Eure Aufmerksamkeit, es ist an der Zeit umzuziehen!
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      https://community.blackdesertonline.com/index.php Update:
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    • IMPORTANT: Le nouveau forum   05/04/2017

      Aventurières, aventuriers, votre attention s'il vous plaît, il est grand temps de déménager!
      Comme nous vous l'avons déjà annoncé précédemment, il n'est désormais plus possible de créer de nouveau sujet ni de répondre aux anciens sur ce bon vieux forum.
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      De nouvelles fonctionnalités ainsi que de nouveaux outils vous attendent dès à présent et d'autres arriveront prochainement! N'ayez pas peur du changement et rejoignez-nous! Amusez-vous bien et a bientôt dans notre nouveau chez nous
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DAUM CASH

8 posts in this topic

Posted

i cant buy daum cash i tried to purchase 60$ didnt work ok so i hit 30$ didnt work the message i get is bellow  i dont understand take my money pls

 

PAYMENT

Your payment has failed!

Please see details in message below

 

Sorry.

We cannot complete your payment at this time.

Billing System Error

Please go back to the Pre-Order shop and retry.

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Posted

I have the same issue. Unsure how to fix and daum obviously won't do anything anytime soon.

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Posted

someone told me clear cookies i did but it didnt work

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Posted

@Kinky & @iAgro:

I'm curious if either of you did a refund request or something similar in the past (say, for the pre-orders that were not pre-orders)?  My hunch is, it may be related to a financial "black list" of people who desired a refund or otherwise started a charge-back procedure; heck, maybe all one had to do was fill out a ticket.

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Posted (edited)

i sent in a ticket already about the error see what they say

@Kinky & @iAgro:

I'm curious if either of you did a refund request or something similar in the past (say, for the pre-orders that were not pre-orders)?  My hunch is, it may be related to a financial "black list" of people who desired a refund or otherwise started a charge-back procedure; heck, maybe all one had to do was fill out a ticket.

yea i tink your right when the game was haivng mass issues i did refund it and they paid me back but i wasnt banned or anything i could keep playing which i found odd i just made a new account and bought the game  and now instead of billing error it gives me INTERNAL SERVER ERROR instead which other people are having issues with so i think you were right

 

EDIT yep just bought some now it worked 100%

Edited by Kinky

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Posted

@Kinky & @iAgro:

I'm curious if either of you did a refund request or something similar in the past (say, for the pre-orders that were not pre-orders)?  My hunch is, it may be related to a financial "black list" of people who desired a refund or otherwise started a charge-back procedure; heck, maybe all one had to do was fill out a ticket.

Yea I had an issue not being able to log into betas that was never fixed and had a dispute because they didn't respond.

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Posted

Yea I had an issue not being able to log into betas that was never fixed and had a dispute because they didn't respond.

ya its a block cause charge back /dispute i can confirm that

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Posted

I requested a refund (PayPal) regarding the 'pre-order' confusion. They replied with a link to the compensation they offered and asked if I'd still like to go ahead with the refund. I was happy that they at least acknowledged the problem and closed the dispute. But haven't been able to by DC at all. 

I have opened a ticket but no reply yet. If anyone hears anything, please let us know 

 

 

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