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Hard crash, unable to do anything

9 posts in this topic

Posted

So this is the 5th f-ing time that the game hard crashed, It causes static and then my screen goes black and I am unable to alt-f4 / windows key / ctrl-alt-del so I have no manually power off my PC. Any solution to this? Also I recently hard crashed when I minimized BDO to tray.

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Posted

Hello, I have had issues with BDO over the last week freezing at random times and requiring hard restarts, I have basically tried everything I could and I think I might have solved it yesterday. I tried 2 things yesterday, one was going into the NVIDIA control panel and disabling vertical sync for only black desert and the other was turning off my Antivirus and letting windows use its basic one instead. Personally I think that the Antivirus was the issue for my problem. Maybe you could try these and see if they work.

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Posted

I have the same issue, as does my friend. There are no logs in the Windows Event Viewer suggesting any problem other than power loss (following the hard reset I have to do).

 

I've had this around 10 times and can say it only happens when I have BDO open and im doing something else. If I have MS word or Chrome... Discord or League of Legends open and I alt+tab out... a bit later it crashes. Its a full on freeze, I cant even move the mouse or press ctrl alt del.

 

I often try AFK fishing whilst on discord and open league of legends. Itll run for a bit.. then freeze. Its only ever with BDO open. Its so frustrating as Ive lost work because of it... disconnected from chats and been booted out of league queues.

 

I have no antivirus other than any default win 10 stuff.

 

 

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Posted

I have the same issue, as does my friend. There are no logs in the Windows Event Viewer suggesting any problem other than power loss (following the hard reset I have to do).

 

I've had this around 10 times and can say it only happens when I have BDO open and im doing something else. If I have MS word or Chrome... Discord or League of Legends open and I alt+tab out... a bit later it crashes. Its a full on freeze, I cant even move the mouse or press ctrl alt del.

 

I often try AFK fishing whilst on discord and open league of legends. Itll run for a bit.. then freeze. Its only ever with BDO open. Its so frustrating as Ive lost work because of it... disconnected from chats and been booted out of league queues.

 

I have no antivirus other than any default win 10 stuff.

 

 

That is very strange, sounds like the same issue I had but for me it was random timing while I had it open, have you checked for memory leaks etc.?

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Posted

Same issue here, has happened about 5 times now. 

Can only be sorted by turning the PC off. Any fix?

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Posted

Same issue here, has happened about 5 times now. 

Can only be sorted by turning the PC off. Any fix?

Hi,

 

I've posted a link to this thread to the support. In the meantime, let's see if we have some similarities in our setups which may be causing it.

If you can go to your start menu and search for "dxdiag" then click save all information and attach that here, I can compare them and see if we perhaps have the same graphics card, or same drivers... or same combination of things.

I've attached mine.

 

I'm on Windows 10 Pro Insider Preview build 14271 (Are you on win 10... maybe the preview build?)

I'm using an AMD graphics card, AMD R9 280 (Perhaps we share the same graphics?)

I'm running in windowed mode as when I make it full screen it seems to not remember the settings.

I don't have an anti virus other than the built in windows 10 one (Windows defender).

 

Thanks,

DxDiag.txt

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Posted

I ran into that problem and simply cleared everything in my UserCache directory. Here is more info....

 

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Posted

I ran into that problem and simply cleared everything in my UserCache directory. Here is more info....

 

Thanks. Unfortunately this is not an issue on loading the game... it happens at any moment during the game, but only ever if I have other programs open.

 

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Posted

So....I wanted to share what fixed this issue for me.

I did not enable vertical sync in-game, but I did change my FPS to match the refresh rate of my monitor.  The issue at hand is that my GPU was pushing itself  to the limit with the FPS being uncapped by default.  I was crashing in different parts of the game.  It was only THIS fix that fixed the issue for me.

I hope this helps.

-Dan

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