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Can't buy the game

10 posts in this topic

Posted (edited)

I really have no other place to go, I have tried every method of payment and it will not let me buy the game.  I called my credit card company and they basically said when I clicked purchase game it was like I never even tried to purchase it to begin with.  They have no records of even at an attempt to do a transaction it just failed before even trying.

So what do I do?  I played a 7 day guest pass and I cannot even buy the game now.  Also I even created a brand new account knowing I would lose the progress and still couldn't buy the game.  

I am asking please tell me what is going on, because it is not from my end I have called my bank and capital one and both sides tell me nothing should be stopping me from buying this game.  Yes I tried different browsers, yes I cleared cache and all the other "solutions" none worked.

I am trying to give you my money, honestly it shouldn't be this hard.  Almost as if you don't want money.

Edited by Desiice

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Posted (edited)

I am also experiencing the same issue as you. At first, I attempted to purchase it with a declined credit card, which was understandably declined. The second purchase attempt was with a valid credit card, but this transaction payment failed. I called my service provider to ask them why it was declined, and they said that there was never any attempt to authorize the credit card for any amount.

 

The transaction is just failing without any attempt to authorize my credit card. Why?!

I wasn't sure if I sent the first ticket to the right place, so I have two tickets relevant to this issue:

 

Ticket #81463

Ticket #81502

 

I added my ticket numbers to my post.

Edited by Zolmik

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Posted

you are so better of not buying this game, i think your declined credit card is trying to save you

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Posted

It's not a declined credit card though. The transaction never attempted to occur for whatever reason on their end. And this game is totally worth the $30, if they would take it...

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Posted

Why are you on the forums if you are just going to drop silly banter like this.

you are so better of not buying this game, i think your declined credit card is trying to save you

But in relation to this issue, if you are trying to buy the game now it might just be because the severs are getting maintenance. But I don't see how that would cause an issue like this maybe just throw a support ticket in like Zolmik has done.

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Posted

Please send in a ticket to our Customer Support and we will investigate the issue.

Best regards,
GM Dew
 

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Posted (edited)

Been over 24 hours, still cannot purchase the game. No response to my Customer Service tickets.

Ticket #81463

Ticket #81502

Edited by Zolmik
Added Ticket Numbers

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Posted

Please send in a ticket to our Customer Support and we will investigate the issue.

Best regards,
GM Dew
 

same here GM I made a post too I can't purchase any daum cash And I used the same card to purchase the game I've made a thread with my ticket number

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Posted

Figured it out, had to use PayPal to force the transaction through, utilizing the same card...so stupid.

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Posted

have same problem submited ticket tried to do this through the site would get a error that was not even related to what i was trying to do a ticket for so submitted it via the email

ticket #89462

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