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Cannot change channel due to restrictions

118 posts in this topic

Posted

This is dumb, I haven't been able to play since valencia servers came down.

same here, if things stay like this we will have to wait until May 18th when the Valencia channels gonna be back

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Posted

Thank you  #103949

 

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Posted (edited)

I'm checking on this issue right now. Post your ticket # here if it hasn't got a response yet.

request (104759)

please!!

Edited by Bastt

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Posted

Having the same issue with Orwen servers, tried to log in and every server says the thing about restrictions then disconnects me

Just submitted a ticket, request number (108221)

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Posted

Here is my most detailed ticket number 107169

Here is my first one that seems to have been put into "storage" to be forgotten: 103802 

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Posted

Orwen server

request (108338)

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Posted

I'm getting the same bug on my end and I'm honestly kinda ticked about it.. I just recently got the game and then my internet went out for 5 days and as soon as I get my internet back and try to log in, I get this. -_-...

Has anyone figured out how to fix it yet? 

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Posted

Orwen Server Request #108193

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Posted

I'm getting the same bug on my end and I'm honestly kinda ticked about it.. I just recently got the game and then my internet went out for 5 days and as soon as I get my internet back and try to log in, I get this. -_-...

Has anyone figured out how to fix it yet? 

We cant fix it.  You have to put a ticket in and hope for help.  Far as I know it has not been resolved for anyone yet.

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Posted

Eden server request (108425)

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Posted

Okay update your tickets with this hashtag if I haven't already responded to your ticket

#channelrestrict

 

Thank you for your patience while we investigate this issue

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Posted

Okay update your tickets with this hashtag if I haven't already responded to your ticket

#channelrestrict

 

Thank you for your patience while we investigate this issue

Thanks GM_Huego for looking into this, after 5 days without any answers i was getting desperate (i'm sure i'm not the only one too)

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Posted

I'm having the exact same issue. I really would like to participate in the 2 events going on right now so I really hope this gets resolved. Thank you for looking into it. 

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Posted

Is there any update on this?

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Posted

I have the same issue and this was my first log in attempt in a few weeks. Selecting other servers and channels works but still cannot get to my main server. Request #108489

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Posted (edited)

Same problem and yes my characters were last on Valencia 1.  However, I was not online during the removal of it or whatever.

Edited by Ferocious

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Posted

i'm a patient person up to a point. that's why i just went about my life for a few days just checking BDO every once in a while to see if i could play yet.

well...5 days later and i must say, this is ridiculous now...

so, i have decided to add to mass of tickets.

Your request (108501) has been received and is being reviewed by our support staff.

i expect compensation for this bullcrap as well...

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Posted

awesome, thanks for the update kiralia!

 

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Posted (edited)

It is against the rules to post communication with our GM's

We are investigating this issue, currently we are waiting for a response from Pearl Abyss.

If you are having this issue, please submit a ticket under Technical -> Login Issues

 

 

Edited by GM_Huego
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Posted

It is against the rules to post communication with our GM's

We are investigating this issue, currently we are waiting for a response from Pearl Abyss.

If you are having this issue, please submit a ticket under Technical -> Login Issues

 

 

thanks for the update!!

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Posted

Gameplay > stuck was the first way to submit this issue and now, Tech > login issue, both will generate the same response e-mail. For now all we can do is wait to see if something happens. 

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Posted (edited)

#108537 is my ticket number

Haven't played in little over a week, just now finding out about this. What a bummer. Thank you for checking into this.

 

Family Name: Hyuna

Character Name: Seo

 

*edit*

I didn't notice that we were supposed to submit it under Technical -> "login issues" and my ticket was named under Other ->  "Cannot join a channel" instead. I can make a new one if it's required.

Edited by Yaiishi
Clarifying edit

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Posted

108563 is my ticket number. I have all the same issues.

 

Family name is Magickal. Character is Xiobella.

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Posted (edited)

This is down right pathetic, in ever form of any magnitude. This post was started 4 days ago, and the only thing that is posted is that you are looking into it, and a automated response of, you must verify that you get this ticket, that you already submitted by email, for if you don't respond to that email, that you get, stating that you put the ticket in, I guarantee, that it just sits their, with no concern. Yes, this is a great game, and I really enjoy the hell out of it. But for many of us, that is not able to play, for 4 days, with NO resolution, and most likely will say, most of us has put money into this game, getting a response of, we are looking into it, please do better and fix this issue. I mean, we did buy the game legit, with our own money, or I should say, I did.

Further more, I know for a fact, it is not an issue with my computer, considering, I have removed the game twice, and re-installed it twice, with the same out come. ALL ports are open, all anti-ware programs shut down, all cache removed, deleted, computer restarted, and yes, all updates for drivers updated. If it was my computer, How come I CAN connect to the server UNO, but not the other two, especially Edan, considering that is where my 4 level 50 characters are, and the ones I like to play......????

I hope it does not come off that I am being a complete - dingle hole - but I am very upset that, after being in the hospital for over 2 weeks, coming back, and finding out that other people, could NOT play, because of this issue for 4 days, kinda does make someone a dingle hole. So please, with all do respect, PLEASE fix this issue. Thank you in advance for your hard and dedicated perseverance, into this matter, for a positive, and a prosperous compensation for a parent error, on your guys end, not ours.

Family Name : CortexWorld

Character Name : SandyCortex

Server : Edan 

Your request (108561) has been received and is being reviewed by our support staff.

Edited by Sandy0819
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Posted

You know the dealio, Request #108574.

I didn't have any characters doing anything idly. My game has been closed since the last patch up until today when I tried to play.

I was on Uno: Valencia U3 and now I cant get in to anything on Uno. I can get in to the other servers, but I have no characters there.

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