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Cannot change channel due to restrictions

118 posts in this topic

Posted

I've got the same issue. Reading bookshelves as well. Normally this works really well for me but went wrong after I had to relog haha. Not sure which channel I was on but the game won't let me log back in. 

(308101)

2017-04-15_1759406.JPG

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Posted (edited)

Same problem when i whas reading bookshelves :(

*309608*

Problem solved

2017-04-17_12276522.JPG

Edited by Antixi
Problem solved ty

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Posted

Update: This issue should now be resolved, if its not resolved. Feel free to post here again

Want to thank GM Horizon for a very quick response - got an email response/fix to my ticket after 20 minutes!!! :). Submitted a Technical > Login ticket regarding the same issue discussed on this thread (had an alt reading from bookshelf when I logged out - got channel restriction error and then losing connection with NA server). 

THANK YOU !!!!

 

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Posted (edited)

Im locked out channel restriction it keep saying I dont remember what channel I was on.  Please helpl

Edited by wdearjr76

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Posted

please help :D  ticket number (311451) finding out about the book case too late :P 

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Posted

So I have fixed the issue. well at least for me anyway. it is caused by using a bookshelf to read and then changing channels before they finish. The way I fixed mine was by opening up the launch client and in top right corner click the cog, there is a repair button that will redownload broken files. should take about 30 mins to an hour. once it was down i was able to log in as normal

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Posted (edited)

#313515    @GM_Huego Please help fix this. Pretty amazing that this still has to be a manually fixed issue after almost a full year. I've tried everything mentioned in here including completely reinstalling and tried installing on another computer--nothing works. 

 

Edit: Still not fixed, but was able to make a character on EU (mains on NA) and play. this is definitely has to be a server side issue.

Edited by Inconceivable

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Posted (edited)

request (317696)

problem solved tnx GM Horizon

after 5 minute to send ticket nice assistance

GM Horizon vote 10

 

i have the same problem i cant log in the game  @GM_Huego Please help fix this

Edited by Shuqui

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Posted (edited)

@GM_Huego 

It seems I'm experiencing the same problem here, switched channels while having another character reading bookshelf.

Can't login since then, error message "Cannot change channel due to restrictions".

Request #318487

Thank you very much!

 

Edit: problem sloved, thanks to GM Horizon!

Edited by Israfilz

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Posted

Yeah just got this today as well, fortunately I remembered the last channel I left one of my characters - reading from a bookshelf in a residence - was on Mediah 3 (after being delogged for 14 hours).
I normally play on Balenos 2.
If you try to enter any channel other than the one you left your last char reading from bookshelf, you'll get the "Cannot change due to channel restrictions" error then the "Disconnected from server" error.

If you can't remember which channel you left your last char afk reading on before delogging, you'll have to try login to every single channel... still probably quicker than sending a ticket and getting GM to clear server sided last channel logon cache for your acc.

Best regards

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Posted (edited)

Welp, My alt's were reading books in the Olvia server and I logged off, tried to log back in a few hours later and my Newbie time had ended so I could no longer use the Olvia server. Tried to log on to another one and I got the "Cannot change server due to restriction error" and the game force closed!

Any help to fix this issue would be greatly appreciated!

@GM_Huego! Save me! =P

or

@GM_Horizon you could save me too!

Edited by Amarokk

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Posted

Welp, My alt's were reading books in the Olvia server and I logged off, tried to log back in a few hours later and my Newbie time had ended so I could no longer use the Olvia server. Tried to log on to another one and I got the "Cannot change server due to restriction error" and the game force closed!

Any help to fix this issue would be greatly appreciated!

@GM_Huego! Save me! =P

or

@GM_Horizon you could save me too!

Hey there!

I reset your channel restrictions, you should now be able to login! Do keep in mind that we have a new "handbook" thread for frequent technical issues, feel free to check it out (;

https://community.blackdesertonline.com/index.php?threads/common-technical-issues.555/

1 person likes this

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Posted

Ill have same problem please any GM who can help unbug my account. I was reading the bookself and i got bugget it is says: Cannot change server due to restriction error, becouse of it i cannot log into any server. Please repair it for my help my soon as possibel thank you. my ticked is : 323442

2017-05-13_3184900.JPG

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Posted

The same thing has just happened to me. I have sent a ticket in which is Ticket: 323455

Please can you help me and the others here who are having this issue when reading from bookshelf?

#channelrestrictions

 

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Posted (edited)

Just like everyone else, same problem. Left my alt characters reading a book and logged out, cannot connect back to any servers at all. Would appreciate any help, thanks

Ticket number: 323601

#channelrestrictions

 

Edit: Fixed now, thank you

Edited by Kettle

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Posted (edited)

Ill have same problem please any GM who can help unbug my account. I was reading the bookself and i got bugget it is says: Cannot change server due to restriction error, becouse of it i cannot log into any server. Please repair it for my help my soon as possibel thank you. my ticked is : 323442

2017-05-13_3184900.JPG

It s ok now i was been relieved by one of the GM thx a lot and very fast support also : )

Edited by Eillwin

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Posted (edited)

I got same issue as my last channel was one of the 200% ones. Cant loggin at all.

Please help

@GM_Horizon

@GM_Huego

 

EDIT - FIXED

Edited by imbaHax
fixed my issue

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Posted (edited)

Same issue, reading books on alts #325288

 

fixed

Edited by BeefMD

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