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No refund on camo

20 posts in this topic

Posted (edited)

I'm a conquer pre-order and have spent at least $600 on this game yet they say no you do not meet the requirements yet my friend who got the suit before me did get a refund.

 

Edit: infact I don't even want a refund I just want a different costume I don't want my money back.

Edited by Malgorr

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Posted

protest this, Apply again bro, you defo should get it.

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Posted

According to my email, you can only get a refund for it if you purchased it between May 18th and June 14th. 

 

"Greetings,

Thank you for contacting the Black Desert Online Customer Support and your interest in the game.

Due to the changes made to the mechanics of competitive PvP, we have decided to offer a extend our normal refund policy for any Treant Costume bought since we announced the siege patch on 18th May, up to the announcement of the mechanic changes on 14th June.

After investigation, I can see that the item was not purchased in this time period, so sadly that means it is not eligible for a refund back to pearls.

I hope this does not disrupt you enjoyment of the upcoming content."

 

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Posted

Just another shit company with shit policies. They changed the suit, they need to offer refunded pearls. I don't give a shit if it's a year down the line. You cannot change PAID FOR items without giving refund options.

2 people like this

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Posted

Daum, we do not want our money back, we want our PEARLS back so we can reinvest in something else! THERE IS NO LOSS FOR YOU!
Majority bought the ghillie for the FULL FUNCTIONALITY of the suit. Not just "Gathering +1". 
It is disgusting how you even dare to change some items AFTER it was bought and then deny a pearl refund! 
The item was supposed to hide our names ALWAYS and not just in OW. 

REFUND US OUR PEARLS, PLEASE. 

Also, how the heck can u split the customers like that? some do get a refund and other don't? WTF IS WRONG WITH YOU? 

Daum is turning into a scam Publisher. 

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Posted

Yeah this is quickly becoming a joke.  I sent them a second refund request asking if the fact that my ghillie suit will remain fully functional since it wasn't purchased after May 18th and thus not worthy of a refund.  I'm guessing it will not work like all the ones they are giving pearls back for, though.

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Posted

Send it in again, if they try to deny you again ask to escalate the situation to a supervisor. 

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Posted

I sent mine back in and asked if my ghillie suit wouldn't be changed since it was purchased before May 18th and that was why I wouldn't get the refund.  From other responses i've seen, apparently people were incapable of planning for node wars and sieges before May 18th.  Who ever knew those would eventually end up in the game until they made the May 18th announcement!?!?

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Posted

I'm a conquer pre-order and have spent at least $600 on this game yet they say no you do not meet the requirements yet my friend who got the suit before me did get a refund.

Edit: infact I don't even want a refund I just want a different costume I don't want my money back.

You spent 600 usd and now worried about a 25 usd?

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Posted

64767932.jpg

1 person likes this

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Posted

So what if people purchased it to gather whilst invisible? Does it still work for that? 

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Posted

guys..... guys.... but everyone stated that the camo is not OP what is the problem now? Why the refund? You still look awesome in the outfit, you gather like a baws as well and you still show nothing while farm/owpvp. Hype-train or camo is actually a bit OP which is it? 

 

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Posted

You spent 600 usd and now worried about a 25 usd?

I'm not worried about the $25, DAUM needs to learn you can't change an items effects if someone BUYS it

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Posted

I'm not worried about the $25, DAUM needs to learn you can't change an items effects if someone BUYS it

Are you saying you didn't buy it for its intended gathering purpose?  You specifically bought it for node wars, siege battles, and red battlefield?

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Posted

I'm not worried about the $25, DAUM needs to learn you can't change an items effects if someone BUYS it

I'm pretty sure somewhere in that player TOS protects Daum EU from any crap they pull out.

Are you saying you didn't buy it for its intended gathering purpose?  You specifically bought it for node wars, siege battles, and red battlefield?

LOL the gathering costume now?

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Posted (edited)

 since we announced the siege patch on 18th Ma

y

Rotfl, like people didn't know about sieges before 18th may and Daum enlightened us with this announcement, Daum, if you're looking for a reason to refuse most refunds, do it better.

Edited by Valakas

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Posted

Are you saying you didn't buy it for its intended gathering purpose?  You specifically bought it for node wars, siege battles, and red battlefield?

If gathering is the intended purpose and it's not meant to work at wars and RBF...

Why are we the only server it's been changed for?

 bought since we announced the siege patch on 18th May, up to the announcement of the mechanic changes on 14th June.
 

"When did you announce Battlefield again?" Would have been my response.

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Posted

If gathering is the intended purpose and it's not meant to work at wars and RBF...
Why are we the only server it's been changed for?

I have some ideas why we're the only server to change it, but in order to support them, it requires data that I don't have.  I just know the suit gives +2 gathering, and the NPCs wearing it all gather.  Its combat usefulness seems like an oversight to me, one that the other regions didn't deem important enough to change.  This region did.

But honestly I don't care.  I'm just amused about the demands for a refund, like things that impact combat balance in MMOs don't change all the time.  I don't care if they paid extra for it, they only did so out of a selfish interest to have a paid leg up, regardless of its potential impact on large-scale PvP balance/fairness for all.

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Posted

I have some ideas why we're the only server to change it, but in order to support them, it requires data that I don't have.  I just know the suit gives +2 gathering, and the NPCs wearing it all gather.  Its combat usefulness seems like an oversight to me, one that the other regions didn't deem important enough to change.  This region did.

But honestly I don't care.  I'm just amused about the demands for a refund, like things that impact combat balance in MMOs don't change all the time.  I don't care if they paid extra for it, they only did so out of a selfish interest to have a paid leg up, regardless of its potential impact on large-scale PvP balance/fairness for all.

Weird, you need data you don't have to make assertions yet can assert what the intended use of the costume is? You do know people bring them to wars in other servers just fine right, and have for a long time? There are entire strategies worked up revolving around squads using them? There's no way this was just some oversight that came out of left field, this is a well known and well documented thing. People got the suits well in advance to use those tactics, especially people who came from those other servers.

Being amused that others feel cheated is a you thing... I agree that things change but at the same time it's bad business to change cash shop items after sale in general, especially on such short notice without ever involving the community. I don't personally thing the change was all that huge either... but I'm certainly not opposed to a pearl refund... it's not like it costs Daum money to give people pearls back and it's very likely to cost them future money to have angry customers.

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Posted

If gathering is the intended purpose and it's not meant to work at wars and RBF...
Why are we the only server it's been changed for?

"When did you announce Battlefield again?" Would have been my response.

Yup. The RBF would give them no defense. 

Those who are affected by this have an actual and impact grievance. Best is to write to your consumer protection agencies. Both Europe (EUROPA) and US (BBB & consumerfinance.gov) have pretty tough laws.  

 

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